About I have over 25 years experience specialising in IT service delivery and management process with a focus on governance and strategy. My roles and engagements have been widely varied from hands-on infrastructure implementations, through service improvement initiatives to strategic workshop facilitation and standards/framework alignments across both the private and public sectors.
* ITIL Expert V3
* ITIL V3 Managing Across the Lifecycle
* ITIL V3 Intermediate: Service Strategy
* ITIL V3 Intermediate: Service Design
* ITIL V3 Intermediate: Service Transition
* ITIL V3 Intermediate: Service Operations
* ITIL V3 Intermediate: Continual Service Improvement
* ISO 20000 Foundati...