Vineyard Hotel & Spa Magic Moments 2011Presentation Transcript
Magic moments! What blows our hair back! (feedback)"How do we create a work environment in which individual employees choose to be motivated to exceed expectations?”
The 6 Hidden Motivators Theoretical – love to learn and acquire knowledge Books Certificates with Hotel logo on – For excellent attitude – For taking responsibility etc Words mean a lot to these people – you might want to consider regular affirmation on cards or words. Money motivators Set an achievable goal and reward with money Gift vouchers etc Aesthetic Beauty, Art , Harmony, physical beauty Receiving beautifully wrapped thoughtful gifts To spend time in a place that will feed their soul – garden etc Beautiful cards of thanks and affirmation Keeping them informed of events they might want to attend (Pay for the event) Social Motivator - Teachers, coaches, nurses, councilors (Acts of service) Acts of service to them Let someone take their responsibilities for the day – give them a day off They care for others – it stands to reason they would want to be cared for. Individualistic – Power, control, leaders, leaders of company teams etc Responsibilities Promotions Opportunities to lead a team Words of affirmation – cards - Quality time with them Traditional Belief systems – the importance of family (Family days) Political – acknowledgement and discussion Religious – acceptance and respect
This is whatour employees saidwould blow their hair back!
Aesthetic Beauty, Art , Harmony, physical beauty Coffee date in the garden or in a special place Weekend at Thank you another hotel notes Ideas Pay foran event / show 10 minute that we may Back massage wish to attend A spa Thoughtful / relative treatment gifts
Social Motivators Public Acknowledge Recognition/ hard work Notice board Arrange Especially fun events when we like this one make budget Positive Celebrate feedback the good stuff! IdeasNo favours treat Acts of service everyone Such as a massage fair Reward with Birthdays time off Inter- off department sport day
Money motivators Discount in restaurants Incentives for staffwho achieve well in Vouchers reviews.. if not increases Ideas Achievement Discounts increases Woolworths vouchers
Theoretical – love to learn and acquire knowledge Short Course Clear Genuine communication Team building Basic Opportunities Computer Ideas to study again lessons Allow us time Guidance to surf the net Mentoring/ Identify special skillsTo be kept informed of decisions made in the hotel, particularly ones that affectedthe way they should deal with or answer guests.
Individualistic Motivators More encouragement Positive Managers Feedback who inspire positive and negativeSay thank Overall Acknow- you after ledgementgood work Ideas ShowRecognise genuinegood work interest Immediate A personal Praise for thank you work well done Take time to know me
Traditional Motivators Respect for diverse cultures Respect theHonour promises work space made Of others Ideas Listen to your Take time to find out staff individual needs
Treat everyone with respect, set the example, insist on excellence and hold people accountable, show confidence, build teams and pride , be available and visible In a nutshell ! Flexibility Clear communication ( ask staff what it is they would like to know about ) Fairness Fun Loads of encouragement Realness Catch people doing it right. Managers “seek first to understand”/ listen Never assume you, the manager, know better We are motivated by a whole range of factors . For those m anagers w ho are already doing this. You are so appreciated !