Cloud Contact Management Company Manages Entitlements with CashBox | Vindicia
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Cloud Contact Management Company Manages Entitlements with CashBox | Vindicia

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In this executive summary of the client case study, you will understand how Vindicia Cashbox provides the right solution for SaaS Company with customer retention capabilities via sophisticated retry ...

In this executive summary of the client case study, you will understand how Vindicia Cashbox provides the right solution for SaaS Company with customer retention capabilities via sophisticated retry logic and native campaign management. In addition the CashBox entitlement infrastructure enables the client to easily facilitate customer access to various business subscription billing services. As a result to this service, the company improved in retention rates of 2-3% in the first two months of going live.
To know more about Vindicia CashBox, go to http://www.vindicia.com/products/cashbox-platform

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Cloud Contact Management Company Manages Entitlements with CashBox | Vindicia Cloud Contact Management Company Manages Entitlements with CashBox | Vindicia Document Transcript

  • SaaS Client Case Study vindicia.com Cloud Contact Management Company Manages Entitlements with CashBox Company Background This Silicon Valley-based company is well known for its cloud-based personal address and contact management offerings. With customers around the world, this company enables customers to pull together contact information from emails, phone books and social networks into a single system. Business Challenges Before working with Vindicia, the company had implemented a homegrown billing system that used PayPal as the underlying payment processing entity. It was concerned with the amount of “passive” credit card failures on its homegrown system and the resulting loss of revenue. The company found it more and more complex to supporting different payment methods on its homegrown infrastructure as increasing amounts of business growth occurred outside of the US. It also wanted to upgrade its entitlement infrastructure to manage access to various digital services based on payment successes. Finally, the company wanted to offload the burden of managing PCI and the various operational and corporate expenses that process entailed. Solution Vindicia® CashBox™ is the ideal marketing and billing solution for this company. With its focus on customer acquisition and retention, CashBox enables digital businesses to find and keep the most profitable customers: 3 Scalability – CashBox has billed over $4 billion since inception with 99.99+ % uptime. 3 Business Model Flexibility – CashBox supports hybrid business models including free- to-play, subscriptions and microtransactions. 3 CashBox Global Transaction Support – CashBox bills customers around the world using local currencies, languages and payment methods while adhering to global tax codes with the built-in CashBox Sales Tax Engine. 3 CashBox Reporting – Provides dashboards and over 20 reports with real-time metrics on business and financial data to help analyze product, affiliate and promotion trends. 3 PCI Compliance – CashBox relieves the compliance burden for this client as a certified PCI Level 1 Services Provider with SSAE-16 audited infrastructure. Industry SaaS CashBox Go-Live Date November 2011 Challenges 3 Improving customer retention 3 Reaching a global audience 3 Minimizing their PCI burden 3 Implementing a robust entitlement infrastructure Solution 3 Vindicia CashBox provides this digital business with customer retention capabilities via sophisticated retry logic and native campaign management. In addition the CashBox entitlement infrastructure enables the client to easily facilitate customer access to various business services Results 3 Immediate improvement in retention rates: 2-3% in the first two months of going live 3 Significant savings from PCI-related costs 3 Business-oriented infrastructure enables rapid iteration of offers, pricing and messages
  • SaaS Client Case Study US Headquarters Vindicia, Inc. 303 Twin Dolphin Drive, Ste. 200 Redwood City, CA 94065-1424 P +1 650 264 4700 F +1 650 264 4701 vindicia.com/contact UK / European Headquarters 26-28 Hammersmith Grove London W6 7BA P +44 (0) 208 834 1050 F +44 (0) 208 834 1100 vindicia.com/contact About Vindicia Vindicia, the true leader in enterprise-class subscription billing, was recently ranked the Number One billing software solution on the market by Billing Software.com. Vindicia takes subscription billing to new levels. Vindicia CashBox combines cutting edge customer acquisition methods with advanced customer retention technologies, while maintaining unmatched scalability and 99.99% up-time. Vindicia has processed more than $6 billion globally and generates over $90 million in annual incremental revenue for clients. Our clients include TransUnion Interactive, Intuit, Activision Blizzard, IAC, Bloomberg, Vimeo and Next Issue Media. To learn more, visit www.vindicia.com, connect with us on Twitter (@vindicia), Facebook, LinkedIn or read the blog at blog.vindicia.com. Copyright © 2014 Vindicia, Inc. All rights reserved. Vindicia, the Vindicia logo, Vindicia CashBox and the designated trademarks herein are trademarks of Vindicia, Inc. in the U.S. and/or other countries. All other brands or product names are the trademarks or registered trademarks of their respective holders. 0114 vindicia.com Results This client provides users with a 30-day trial period followed by annual recurring billing. The specific payment process is as follows: Day 1: Customer enters credit card; card is authorized, but not charged Day 30: If the customer has not canceled their trial, their credit card is billed Annual Billing Plans: If the customer has not canceled their subscription, their credit card is billed Prior to migrating to Vindicia, if the 1st attempt to bill a credit card failed, the client simply retried it over the next couple of days. After migrating to Vindicia and implementing the retry logic built into CashBox, the client saw the following improvements: Billing at end of the 30-day trial: Successful retries rose from 1% of customers to 4% of customers Annual Renewal Billing: Successful retries rose from 0% of customers to 2% of customers.