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Learning about service design

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A brief presentation on: learning about service design, Service Design Drinks Madrid, a special night @ Utopic_US with the H2i institute students and other community

A brief presentation on: learning about service design, Service Design Drinks Madrid, a special night @ Utopic_US with the H2i institute students and other community

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  • Vincenzo, I can't believe I missed such a great presentation, it has such a good summary of the course, such great memories and great learning.

    hope to have you back soon Vicenzo!
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Learning about service design Learning about service design Presentation Transcript

  • learning about Service Design SDD Madrid 29.02.2012 Vincenzo Di Maria @vdmdesign Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • commonground is where design meets social change www.gotocommonground.com @cmngrd Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • 18 years in Sicily + 3 years in Rome + 6 months in Exeter + 6 years in London + 1 year in Lisbon Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US View slide
  • influence and inspiration Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US View slide
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Method is a way of doing or approaching something,especially a systematic way.Methodology is a system or collection of methods usedin a particular area of study.Process is a series of actions or steps taken in order toachieve desired outcomes.Mindset not methods! Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • ?Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • will you paint something memorable? Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Service Design what? Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • CREATIVITY EMPATHYSTRATEGY Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • 1. 2. 3.identify needs create synergy delivering [opportunity] [partners & tangible outputs resources] [design] 4. 5. achieving 6. measure sustain change meaningful social impact [implementation] outcomes [SROI] [impact] Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Interdisciplinary collaboration is essentialbut not always effective Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • people have a different understanding of service design Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • service design uses existing skills and resources Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • comparing creative processes Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • developing a creative processes Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • provide a ‘safe ground’ and a ‘real context’: client briefs Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • real life brief 1: business focus Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • real life brief 2: public sector focus Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • real life brief 3: charity sector focus Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • design research is not ethnography... Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • good resources and case studies are essential Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • mentoring as external critical voice Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • expert talks Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • online interactive presentations Participatory Service Networks! Executive Summary! August 2011!!"#" Confidential! Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • peer critique Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • peer learning Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • using methods and tools Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • internal review Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • prototyping again and again Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • user journey mapping Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • pressure for clients final critique Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • a new generation of service designers Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • a great way to learn about it Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Welcome to the future Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • Central Saint Martins Kings Cross Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • 2012 is a special year to be here Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US
  • “I slept and dreamt that life was joy. I awokeand saw that life was service. I acted andbehold, service was joy”Rabindranath Tagore SDD Madrid 29.02.2012 Vincenzo Di Maria @vdmdesign Vincenzo Di Maria: learning about Service Design | Service Design Drinks Madrid 28 February 2012 | Utopic_US