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    Maples ims-services- Maples ims-services- Presentation Transcript

    • 1 Maples Corporate Profile Managing Complexity. High-end Servers & IBM Z/890, S/390 Maples Started in Dec 2002 - VC Funded by Barings International Offices in US, four locations in India - Supported by 500+ IT Professionals Focused on ‘IT Infra Management’ Serving Fortune 500 Clients. Current Business Partnership : Maples Head office Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 2 IT Infra Management Services ( IMS ) Managing Complexity. Business Focus : IMS services from Desk Tops to Mainframes Implement / Monitor / Measure / Manage Service Offerings DATA Center Management Server Management ( O/S ) Data Base Management N/W Management 1. IMS Consulting Services IT Security Management Storage Management 2. IMS Training Services Tech Support L1 to L4 Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 3 IBM Mainframe – Consulting Services Managing Complexity. Expertise in Mainframe – Project Development / Resource Augmentation Z/OS / MVS Monitor / Manage / Measure / Develop Technical Support Tech. support to Automation Services Application Software to Operations products & sub-systems Services Performance Tuning Z/OS Administration DB2 Administration Z/OS , JCL ,VSAM , Capacity planning CICS , DB2 , COBOL IMS DB Admin IMS , PL/1 Migration – O/S, DB Systems Automation IBM Assembler CICS – Admin Product Installation/ Monitoring - TIVOLI , Training center PTF – Patch Mgmt MQ / WAS Admin Control-M, OPCA , produces 8000+ CA1, CA7 etc.. professionals in IBM Security Admin. technology every year RACF , ACF-II - Deployed to our clients for their Rapid Virtualization – Ramp-up plans. LPAR, Z/VM, LINUX support Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 4 IT Infra Management Services Managing Complexity. Expertise in Distributed Systems Services Server Management DB Management N/W Management Tech. Support L1 to L4 DB Administration Network Design User Management DB Normalisation Trouble shooting OS migration User Support NMS Management Performance Tuning DB Migration NOC Tech. Support Capacity Planning Performance Tuning Remote Management Windows / Linux Exchange Oracle MS-SQL LAN / WAN SAN Lotus Notes IBM p , I Series SUN Solaris UDB MYSQL VoIP IP Telephony ( AIX / OS-400 ) HP-UX DB2 /400 VPN Wireless Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 5 IT Security & Tool based Services Managing Complexity. IT security operations , Middleware Mgmt , Tool Based Services IT Security Tools & Options IT Security Audit Systems Automation Using tools Ethical Hacking Vulnerability Analysis Storage Management Solutions Penetration Testing GAP Analysis - Risk Assessment DRP & Business Continuity Plng Standards Implementation ITIL / ISMS Middleware Tech. support & Admin Firewall - IT Security Tools HP Tools Microsoft Scanners IBM Tivoli SCCM / MOM CA Service desk IBM MQ / WAS Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 6 Current Challenges in IBM / IMS Skills Managing Complexity.  Market resources at L1, L2 with 2+ yrs experience demands higher salary levels  Demand & Supply Gap is very wide - Competition in poaching  No university / college has IBM as curriculum ( IBM z , p , I series ) or part of their syllabus  No Quality training institution in India to Train in Enterprise Computing & Tools automation. Involves high capital costs for servers / tools purchase  Availability of High-quality trainers in the market place  Fresher’s mindset to get in to Enterprise Computing & HP tools – more inclined towards programming in Java/J2EE , Dot Net etc… Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 7Maples Unique Delivery Model ( ELTP ) Managing Complexity.  Maples unique offering that combines its training with transition Migration model to create sustainable talent pool for IBM  Phase -1  Identify and Recruit Experienced Resources from the Market L3, L4 for transition Migration to IBM on Direct rolls or thru Contract Model .  Deploy L3, L4 Transition team for 4 - 6 weeks to client site for Knowledge discovery , Come back and Train other team members in the project  Select and train L1 ,L2 resources as ELTP’s and create Large “Central Pool“ on various technologies  Phase - 2  0 - 3 Months - Monitoring Services with Client Hand-holding & Support  4th – 12th Month Provide L1, L2 Support – Deliver SLA based Services  Create Shadow Resources 15% for Back-up – Leave , Attrition  Move the value chain-up after 12 months by moving one level up ( L1 to become L2 and L2 to become L3 ) for sustainable resource pool Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 8 Maples ELTP Services – Methodology Managing Complexity. Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability ELTP Process ELTP Process Pre-Selection Training Process for Evaluation Process Post Selection Process for ELTP ELTP for ELTP Process  Train the Resources in  Final Technical  Select Candidates  Weekly Module Test Evaluation (Written with Eligibility Criteria specified Modules for 8 to 12 weeks : Test)  Face to Face  Conduct GD ,Written  Technology ( IBM Z, P, I Technical Evaluation  Face to Face skills to test skills in series or any other Interview English Windows / Unix systems / Telephonic Interviews Networking / Storage / IT  Process training – On  Conduct Aptitude  Hands Lab Sessions the job with clients Security / HP tools / CA / Test as per company Tivoli tools ) environment policy  Results are updated  on a weekly Basis thru  Soft Skills Written / Oral  Enter into Service  Brief about Roles and Web based Interface Agreement with the Responsibilities of Business communication candidates for Service Services in IT Infra  HCL can monitor the continuation Management based on  Presentation Skills learning effectiveness client’s requirement  Personality development of each candidates  e-mail communications  Corporate Culture  Telephone / Client Handling skills Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 9 Benefits to Client Managing Complexity.  Resources are Productive from Day 1, Billable from day 1 - no learning Curve.  NO expenses on Training cost to client - Resources customized to project specific requirements.  Recruitment / Training cost is Zero  Attrition Control - Maples deployed resources have Service agreements for 24 months with Maples.  Back-fill – Maples would ensure back-fill for any resources resigning during the contract tenure.  Business Continuity & business resilience  No effort for clients HR to manage these resources Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 10 Skill Areas in IMS & RIM Managing Complexity. Maples Training : 30 Qualified & Experienced trainers with M.E / M.Tech World class Training Facility to train 9000 Professionals per year Centers in Chennai , Pune , Hyderabad , Noida Hands-on sessions on $12 Million Facility with H/W , S/W ,tools Platforms : Skills Sets: IBM Mainframe – z series IBM I-Series , IBM AIX ( p –series) Operations / Prod. Support Systems Administrators SUN Solaris , HP- UX DBA’s Windows – 2008 Server CICS Specialist MS-Exchange, Lotus Notes Networking Specialist IT Security Specialist MQ / WAS Storage Management Tivoli , HP Tools Tech support Engineers DB2, UDB , MS-SQL , Oracle Tools Automation Specialist CISCO Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • Success Story : Training & Deployment 11Client : IBM Global Services ( for their US clients) Managing Complexity. High-quality service delivery - 50% cost savings to IBM over US operations using Maples.  As strategic partner to IBM Global Services, Maples enabled the transition / Migration and on-going support of IT Infrastructure operations for five global customers - Verizon, GE, Capital One, RSA, Schneider  Transformation engagement involved re-engineering of infrastructure support services. Over 27 of Maples professionals were deployed to USA for discovery and transition Migration process  Supported 7 large Z series mainframes – users across 30 locations world wide– 20 TB of DB Storage - Combined mips of above 70000+  Handled 24 x 7 support with 588 professionals – with 223 supporting IBM Mainframes at Levels 1,2.  Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management, server builds / moves, performance tuning , Change Management , release Mgmt  Network Devices: Monitoring, incident management, trouble shooting  Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning  Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 12 Current Projects: IMS / IBM Systems Mgmt Managing Complexity. Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon ) Project -1 : L1,L2 Systems & Operation Support Platform : IBM M/F - Team Size : 223 project completed Project-2 : L1, L2 Operations Support Team Size : 52 Status - On-going Client : Mphasis – HP company Project : Multiple – Tech Support Platform : Windows , HP tools management / IBM M/F Team Size : 59 Status : On-going Client : HP International Project : Tech Support Platform : IBM M/F Team Size : 26 Status : On-going Client : Oracle Corporation Project : Tech Support Existing Platform : IBM M/F , Windows / Unix / Networking Team Size : 43 Status : on-going Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 13 Current Projects in IMS / IBM Sys Mgmt Managing Complexity. Client : SCOPE International ( Standard Chartered Bank ) Project : Tech support / Operation Support Platform : Windows / Unix / BMC tools Team Size : 29 – Status : on-going Client : CTS Project : Tech Support - IBM Mainframe, Unix / windows Team Size : 79 ( 40 transferred to CTS rolls ) Status : 39 - On-going Client : Saint Gobain Project : Tech support / Operation Support Platform : Windows / Unix / Help Desk tools Team Size : 42 Status : On-going Client : TCS Project : Tech Support Existing Platform : IBM M/F , Unix / windows Admin. / Networking Team Size : 114 ( 90 transferred to TCS rolls ) Status : 24 - On-going Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 14 State of the Art Infrastructure Managing Complexity. Maples Head office High-end Servers & IBM Z/890 NOC Center State – of – the – Art Training Facility Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
    • 15 Corporate Clientele Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13