Maples esm technologies

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Maples esm technologies

  1. 1. 1 Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  2. 2. 2 Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  3. 3. 3 World Class Delivery & Partnership Managing Complexity. Team Strength 500+ and Growing – 20% of them ITIL Certified • Network certifications : CCNA/ CCNP/ CCIE Years of Work Experience • System Certifications : MCSE 10% • DB Certification : OCP, DB2 / UDB 22% Upto 5 • Security certifications : CISSP, CISA , CEH 5 to 12 Above 12 • Process certifications : ITIL , ISMS 68% • Enterprise Server : IBM Certified • Business Partnership : Prime Vendor IBM India , USA Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  4. 4. 4 Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  5. 5. 5 Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  6. 6. 6 IBM Mainframe & IMS Training Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  7. 7. 7 IT Infrastructure Management Tools ( HP TOOLS) Managing Complexity. We provide extensive training on HP Tools Engineering-Enterprise System Management HP Tools Engineering- Enterprise System Management HP TOOLS Course Curriculum: Common Topics: Basic of Computer Windows XP Administration Windows Server 2003 Administration Windows Server 2003 ADS Management Networking Basics ITIL V3 Foundation Basics: Service Manager Asset Manager Operations Manager Network Node Manager BAC – Business Availability Center Performance Insight (PI) Advanced: Server Automation Client Automation Network Automation Operations Orchestra UCMDB Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  8. 8. 8 Managing Complexity. Maples IT Finishing School Services Maples proposes to incubate and develop an IT Finishing School which will produce ‘employable’ talent and also position itself as a sought after learning partner for organizations in the IT & ITES arena. Objective: To help fresh talent to equip themselves for the IT / ITES sector through systematic and holistic job oriented learning approach to gain: Ability to apply the technical knowledge Having the right aptitude/problem solving skills Having the basic communication & Interview facing skills Unique positioning in the job market. All under one roof, Without the hassles of running around to multiple learning centers Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  9. 9. 9 Integrated Approach to Learning Managing Complexity. Sourcing / selection (Maples) Level – 1 screening (Maples) Integrated Learning Program (Maples & Client) Classroom Lab Sessions / On-line Learning lectures Project work Soft skills / Communication skills Team based eLearning Mentoring Video Lectures Life-cycle / Methodology Expert Lectures E-Books Standards / Templates Final Assessment (Maples & Client) Placement Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  10. 10. 10 Maples ELTP Services – IBM Mainframe Managing Complexity. Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability ELTP Process ELTP Process Pre-Selection Training Process Evaluation Process Post Selection Process for ELTP for ELTP (India ) for ELTP Process Business Final Technical Select Candidates with Module Test every Evaluation (Written Eligibility Criteria communication – week written / oral Test) Conduct GD ,Written Face to Face Face to Face Interview skills to test skills in  Presentation Skills – Technical Evaluation English e-mail communications Process training – On Mock Telephonic the job with clients Conduct Aptitude Test  Corporate Culture - Interviews environment / SME as per company policy Body language Hands on experience - Brief about Roles and Results are updated on Responsibilities of Telephone skills – a weekly Basis thru Services in IBM M/F Client Handling skills Web based Interface based on client’s requirement Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  11. 11. Success Story : Training & Deployment 11Client : IBM Global Services ( for their US clients) Managing Complexity. High-quality service delivery - 50% cost savings to IBM over US operations using Maples.  As strategic partner to IBM Global Services, Maples enabled the transition / Migration and on-going support of IT Infrastructure operations for five global customers - Verizon, GE, Capital One, RSA, Schneider  Transformation engagement involved re-engineering of infrastructure support services. Over 27 of Maples professionals were deployed to USA for discovery and transition Migration process  Supported 7 large Z series mainframes – users across 30 locations world wide– 20 TB of DB Storage - Combined mips of above 70000+  Handled 24 x 7 support with 588 professionals – with 223 supporting IBM Mainframes at Levels 1,2.  Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management, server builds / moves, Performance tuning , Change Management , Release Management  Network Devices: Monitoring, incident management, trouble shooting  Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning  Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  12. 12. 12 State of the Art Infrastructure Managing Complexity. Maples Head office High-end Servers & IBM Z/890 NOC Center State – of – the – Art Training Facility Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  13. 13. 13 Managing Complexity. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
  14. 14. 14 Managing Complexity. Thank You. Maples ESM Technologies USA Inc.Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13

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