SlideShare a Scribd company logo
1 of 19
Customer Loyalty for Organization
Summit Output

Tier 2 – Selection Process
Problem Description

Companies
dont get
enough
qualified CVs
and proccess
is long

Selection
Process
Improvement

Companies
are matched
with right
EPs faster
and easier
Selection Process Improvement

6 weeks
matching
plan

Training
members to
search for
candidates
and shortlist
better
Step 1 : Signing the contract Understanding the company
needs

6 Week
Matching
Plan

Step 2 : TN Global promotion

Step 3 : EP Screening

Step 4 : AIESEC interview

Step 5 : Short-list candidates

Step 6 : -Company interview

Step 7 : Match
Timeline that
Company sees

Step 1: Signing contract

Step 2: Trainee Profiling & definition of job
description

Step 3: Global promotion for the
opportunity

Step 4: Candidate Short-listing by AIESEC

Step 6: Company Interview

Step 7 : Match
STEP 1: Signing the contract & Understanding the Company
Needs
Behind The Scenes

Together With the Company
Communicate the expectations

Set dates for all meetings and steps
leading to match

Day
1

Agree on the channel of
communication
Communicate the expected visa
timeline based on country
preferences
Assess whether the company wants
AIESEC to make a pre-selection of
3-5 CVs or provide many a large
shortlist of 10-15 CVs
Step 1: Signing the contract & Understanding
the Company Needs
Behind The Scenes

Together With the Company
Set expectations for the
company based on global
supply

Understand the company’s
need in terms of sub-products

Da
y1

Confirm the EP profiling by
showing the company example
CV

Separate responsibility, what is
the responsibility TN need to
fulfill
Understand the global Supply

Determine the best time
company need to pay base on
cash flow (Negotiation bottomline)
STEP 2: TN Global
Promotion
Behind The Scenes

Together With the
Company

Make TN form in my@.net available

Create promotion material

Contact target countries

Meanwhile contact available EP using
OP and my@ and contact EPs that
previously applied to your entity

Day 2- Day
14
Behind The Scenes

STEP 3: EP
Screening

Together With the
Company

Collect all the CVs (If we don’t have
enough qualified CV, make sure to finish
according to timeline)

Analyze all the CVs and select the
candidates according to criteria most
important to the company
(communicated in JQ)

Approve/Reject candidates

Go to Interview Process

Day 15 –
Day 18
Screening Criteria
Category

Process

1. Language

EF Test &@interview

1. Academic
Background

CV & EP Form

1. Professional
Background

CV, LinkedIn,
Reference from
previous
employment
CV & EP Form

1. Skills

Implementation
guidance

Interview based
on what
company needs
written in JQ
STEP 4: AIESEC Interview for
Shortlisting
Behind The Scenes
Arrange the interview with candidate

Together With the
Company

Get prepared for interview according to the
company's needs

Interview

Make candidate reports

Reject/Approve Candidates

Send the CV package to Company (Minimum
3 in one package, number can be variable
depending on the company )

Day
19Day 25
AIESEC Interview Shortlisting Criteria
Category

Process

1. Language

EF Test &@interview

1. Academic
Background

CV & EP Form

1. Professional
Background

CV, LinkedIn, Reference
from previous
employment

1. Skills

1. Human Skills

CV, LinkedIn, Reference
from previous
employment

Implementation
guidance

Interview based on
what company
needs written in JQ
STEP 5: Shortlist Candidates
Together With the
Company

Behind The Scenes

Share shortlist with company

Update EP about the
process and the
timeline (You will get
feedback from
company within 3 days)

Day 26
– Day
28

Highlight the candidates who
we recommend again

Emphasis on timeline again,
and ask result from company
within 3 days

Check whether the
candidates align with
other company’s need

Reject the EP who didn’t pass
@ interview and company
short-list
STEP 6: Company interview
Behind The Scenes

Together With the
Company

Get EP AN

Ask the company availability
and schedule interview time
slot

Communicate the interview
time with candidates
( bookme.com)
Send company induction
materials to candidates to
help them
Remind company and intern
one hour before interview’s
time
Communicate the interview
result to candidate

Day 29
- Day
42

Check with the company if
they need support for the
interview
Help company prepare ideal
interview
Remind both company and
intern one hour before
interview’s time

Ask for interview result after
interview
Get TN AN & Invitation Letter
Step 7 : Match

Congratulations! You have just matched a
TN in 6 weeks.
Selection Process – MC Implementation

iGIP

TM

Use the Selection Process Tracking Tool (see the example in this presentation)
Educate members about:
- Revised selection process
- Global Supply & Demand
- Matching tools : Opportunity Portal, myaiesec.net, AFT
- using the selection process tracking tool
Specify 2 LC-s piloting Selection Process and start working with them directly to
ensure good implementation, then showcase results to other LCs
Launch a national campaign to drive implementation

National Conferences aligned with CLO strategy – and specifically education
about Selection standards
Education on ‘Selection’ to iGIP department members
Selection Process coaching
Solution 1 – LC Implementation

iGIP

TM

Use the Selection Process Tracking Tool (see the example in this presentation)
Educate LC members according to MC guidelines about:
- Revised selection process
- Global Supply & Demand
- Matching tools : Opportunity Portal, myaiesec.net, AFT
- using the selection process tracking tool
Follow the national campaign for implementing selection standards

Local education on ‘Selection’ to iGIP department members (together with iGIP)
Allocate right profile of people (HR background, experience in selection) to iGIP
department for Accounts Delivery specifically
How to track new process ?
Contract
Sign
Date

TN:
example,
If you are
in 22nd
November
:

TN2

TN3

1st
November
2013

Step1
(Day1)
done

Step2
Step3
Step4
Step5
(Day 2- (Day 15- (Day19- (Day2614)
18)
25)
28)
Not done

Not done

X (meaning
we should
be here
according
to
timeline,
but LCs
didn’t do
previous
steps !)

Step6
(Day2942)

Step7
Overall Timeline

Update
Education
cycle with CLO
output

Allocate all
partners with
one account
manager;
explain JD and
coach the
account
managers

Set timeline
and goals how
to upscale for
account
management

Select 2 LC-s
to pilto
Selection
Process
Impsovement;
track them
weekly

Regular
webinars
based on
education
cycle to keep
members
confidence
high

Create
Customer
Centric Culture
by involve this
in national
conferences
and awards

Track your
members on
regular bases
via national
CRM

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CLO: Selection process_Tier2

  • 1. Customer Loyalty for Organization Summit Output Tier 2 – Selection Process
  • 2. Problem Description Companies dont get enough qualified CVs and proccess is long Selection Process Improvement Companies are matched with right EPs faster and easier
  • 3. Selection Process Improvement 6 weeks matching plan Training members to search for candidates and shortlist better
  • 4. Step 1 : Signing the contract Understanding the company needs 6 Week Matching Plan Step 2 : TN Global promotion Step 3 : EP Screening Step 4 : AIESEC interview Step 5 : Short-list candidates Step 6 : -Company interview Step 7 : Match
  • 5. Timeline that Company sees Step 1: Signing contract Step 2: Trainee Profiling & definition of job description Step 3: Global promotion for the opportunity Step 4: Candidate Short-listing by AIESEC Step 6: Company Interview Step 7 : Match
  • 6. STEP 1: Signing the contract & Understanding the Company Needs Behind The Scenes Together With the Company Communicate the expectations Set dates for all meetings and steps leading to match Day 1 Agree on the channel of communication Communicate the expected visa timeline based on country preferences Assess whether the company wants AIESEC to make a pre-selection of 3-5 CVs or provide many a large shortlist of 10-15 CVs
  • 7. Step 1: Signing the contract & Understanding the Company Needs Behind The Scenes Together With the Company Set expectations for the company based on global supply Understand the company’s need in terms of sub-products Da y1 Confirm the EP profiling by showing the company example CV Separate responsibility, what is the responsibility TN need to fulfill Understand the global Supply Determine the best time company need to pay base on cash flow (Negotiation bottomline)
  • 8. STEP 2: TN Global Promotion Behind The Scenes Together With the Company Make TN form in my@.net available Create promotion material Contact target countries Meanwhile contact available EP using OP and my@ and contact EPs that previously applied to your entity Day 2- Day 14
  • 9. Behind The Scenes STEP 3: EP Screening Together With the Company Collect all the CVs (If we don’t have enough qualified CV, make sure to finish according to timeline) Analyze all the CVs and select the candidates according to criteria most important to the company (communicated in JQ) Approve/Reject candidates Go to Interview Process Day 15 – Day 18
  • 10. Screening Criteria Category Process 1. Language EF Test &@interview 1. Academic Background CV & EP Form 1. Professional Background CV, LinkedIn, Reference from previous employment CV & EP Form 1. Skills Implementation guidance Interview based on what company needs written in JQ
  • 11. STEP 4: AIESEC Interview for Shortlisting Behind The Scenes Arrange the interview with candidate Together With the Company Get prepared for interview according to the company's needs Interview Make candidate reports Reject/Approve Candidates Send the CV package to Company (Minimum 3 in one package, number can be variable depending on the company ) Day 19Day 25
  • 12. AIESEC Interview Shortlisting Criteria Category Process 1. Language EF Test &@interview 1. Academic Background CV & EP Form 1. Professional Background CV, LinkedIn, Reference from previous employment 1. Skills 1. Human Skills CV, LinkedIn, Reference from previous employment Implementation guidance Interview based on what company needs written in JQ
  • 13. STEP 5: Shortlist Candidates Together With the Company Behind The Scenes Share shortlist with company Update EP about the process and the timeline (You will get feedback from company within 3 days) Day 26 – Day 28 Highlight the candidates who we recommend again Emphasis on timeline again, and ask result from company within 3 days Check whether the candidates align with other company’s need Reject the EP who didn’t pass @ interview and company short-list
  • 14. STEP 6: Company interview Behind The Scenes Together With the Company Get EP AN Ask the company availability and schedule interview time slot Communicate the interview time with candidates ( bookme.com) Send company induction materials to candidates to help them Remind company and intern one hour before interview’s time Communicate the interview result to candidate Day 29 - Day 42 Check with the company if they need support for the interview Help company prepare ideal interview Remind both company and intern one hour before interview’s time Ask for interview result after interview Get TN AN & Invitation Letter
  • 15. Step 7 : Match Congratulations! You have just matched a TN in 6 weeks.
  • 16. Selection Process – MC Implementation iGIP TM Use the Selection Process Tracking Tool (see the example in this presentation) Educate members about: - Revised selection process - Global Supply & Demand - Matching tools : Opportunity Portal, myaiesec.net, AFT - using the selection process tracking tool Specify 2 LC-s piloting Selection Process and start working with them directly to ensure good implementation, then showcase results to other LCs Launch a national campaign to drive implementation National Conferences aligned with CLO strategy – and specifically education about Selection standards Education on ‘Selection’ to iGIP department members Selection Process coaching
  • 17. Solution 1 – LC Implementation iGIP TM Use the Selection Process Tracking Tool (see the example in this presentation) Educate LC members according to MC guidelines about: - Revised selection process - Global Supply & Demand - Matching tools : Opportunity Portal, myaiesec.net, AFT - using the selection process tracking tool Follow the national campaign for implementing selection standards Local education on ‘Selection’ to iGIP department members (together with iGIP) Allocate right profile of people (HR background, experience in selection) to iGIP department for Accounts Delivery specifically
  • 18. How to track new process ? Contract Sign Date TN: example, If you are in 22nd November : TN2 TN3 1st November 2013 Step1 (Day1) done Step2 Step3 Step4 Step5 (Day 2- (Day 15- (Day19- (Day2614) 18) 25) 28) Not done Not done X (meaning we should be here according to timeline, but LCs didn’t do previous steps !) Step6 (Day2942) Step7
  • 19. Overall Timeline Update Education cycle with CLO output Allocate all partners with one account manager; explain JD and coach the account managers Set timeline and goals how to upscale for account management Select 2 LC-s to pilto Selection Process Impsovement; track them weekly Regular webinars based on education cycle to keep members confidence high Create Customer Centric Culture by involve this in national conferences and awards Track your members on regular bases via national CRM