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L&D round 3

L&D round 3

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  • 1. GCO L&D Round 3 Ga ©2013 LinkedIn Corporation. All Rights Reserved.
  • 2. What is GaIN?  GaIN is special developments project for internal     customers i.e. our GCO support representatives To develop a strong knowledge transfer between representatives of different departments To understand the compact resolution of complex issues Ability to share own developed methods, findings and ideas Uniform flow of practical knowledge
  • 3. How Does it work?  Idea of this project is to introduce new methods of troubleshooting  Developing the available knowledge base resources to enhance customer service  Incorporating the ideas of several experienced experts to develop a uniform internal learning product LinkedIn Confidential ©2013 All Rights Reserved 3
  • 4. Why GaIN?  Because of the nature of it’s dynamic learning method it will give our representative very important and crucial knowledge with less efforts to find it  Increases the chances of providing better resolution which could be easily understood by member  Better customer satisfaction ©2013 LinkedIn Corporation. All Rights Reserved. 4
  • 5. How to GaIN?  We take raw data of top 10 driver issues, which our     representatives find difficult to deal with Analysing root cause of the confusion regarding the instructions present in resources Creation of learning resources by enhancing the available knowledge base resources in more detailed manner Providing the enhanced resource to our representatives to build better understanding of the product Monitor the results and upcoming issues by feedback
  • 6. What we will learn?  During GaIN, we will learn how to create, own knowledge base articles by using available resources  Use of screen shots of different options at making them self-explanatory  Efforts to focus on visual explanation compared to text format  Reducing the floor support requirement. LinkedIn Confidential ©2013 All Rights Reserved 6
  • 7. PROJECTS  Showcase the projects you've worked on, along with team members. Learn more about projects LinkedIn Confidential ©2013 All Rights Reserved 7
  • 8. To add a project to your profile:  Move your cursor over Profile at the top of your homepage and select Edit Profile.  If you've never added a project before, click Projects on the right side of the page. If you've previously added a project, scroll down to the Projects section on your profile and click +Add.  Fill out the fields.  Click Save. LinkedIn Confidential ©2013 All Rights Reserved 8
  • 9. LinkedIn Confidential ©2013 All Rights Reserved 9
  • 10. To edit an existing project:  Move your cursor over Profile at the top of your homepage and select Edit Profile.  Scroll down to the Projects section and click the Edit icon.  Make your changes.  Click Save. LinkedIn Confidential ©2013 All Rights Reserved 10
  • 11. LinkedIn Confidential ©2013 All Rights Reserved 11
  • 12. More about adding and editing projects:  When you create a project, a link to the project will appear under the       Experience entry of your profile. To add a team member, start typing the name of the team member to see a list of 1st-degree connections. You can select a connection from this list. The connection will be notified that you've added them. They'll have the opportunity to add the project to their profile by following the steps above. If you remove the project after they've added it, it will remain on their profile and vice versa. If your team member isn't on LinkedIn, you can still type their name to add them to the project. You cannot edit the Team Member section of a project on someone else's profile. If you'd like to remove yourself, you'll need to reach out to that person and ask them to remove you. LinkedIn Confidential ©2013 All Rights Reserved 12
  • 13. Continue…  One person doesn't add the project for everyone. Each project is      independently created by each member. The flow is: 1. Member creates project and adds connections. 2. Added connections receive inbox notifications prompting them to add the project to their profile. 3. Member creates what is technically a new project on their profile, manually, and manually adds connections to it. These may or may not be the same people the first person added. Removing a member from the person who first created the project doesn't subsequently remove it from the others, since they were independently created. Additional information: If any team member breaks connection then member will not be able to edit the project. He needs to remove that team member and save it, and then he will be able to edit the project information. LinkedIn Confidential ©2013 All Rights Reserved 13
  • 14. Build Network not Sign in (BYNNSI) LinkedIn Confidential ©2013 All Rights Reserved 14
  • 15. BYNNSI  If you see your profile photo in the top right corner of a LinkedIn page, it means you're already signed in to your account. I believe what you're seeing is a feature at the top of your homepage http://www.linkedin.com/home that helps you import your email address book and invite people to join your network. The feature is usually titled "See Who You Already Know on LinkedIn" or "Quickly grow your professional network.“  You can remove this feature from your homepage once you have 20 connections. All you need to do is click the "X" that will appear in the top right corner of the feature. If you want to import your address book later, here's a link to our Help Center answer that explains how to import contacts from an address book: https://help.linkedin.com/app/answers/global/id/4214/ft/eng. LinkedIn Confidential ©2013 All Rights Reserved 15
  • 16. BYNNSI LinkedIn Confidential ©2013 All Rights Reserved 16
  • 17. Uploading contacts via CS Tool  Uploading CSV file via CS Tool shows the contacts are inserted and number of contacts are displaying under address book in CS Tool: Total contacts. But when we log in to our account we cannot find those imported contacts to send them invites.  Which format of CSV is taken by outlook import function because if you edit a CSV file after importing from outlook so that it should be in line with the instructions present in "fc" hotkey then while uploading it says "error file is not compatible"? LinkedIn Confidential ©2013 All Rights Reserved 17
  • 18. Import Contacts LinkedIn Confidential ©2013 All Rights Reserved 18
  • 19. Import Contacts LinkedIn Confidential ©2013 All Rights Reserved 19
  • 20. Workaround : Import Contacts  CS tool it says good to go but when we importing the same file via account by going to Network>>contacts>>settings>>Outlook Contacts CSV same file gives error that it is not compatible outlook csv file.  Click on Add connections>>Other>>Upload contacts file This option works perfectly according to instructions of fc hotkey) only thing is via this option I have to send invites in order to add them as contacts. Could not add them as contacts and later on send invites tested with csv file have 2 contacts on own account  The invite screen can only be found when you upload a file. It cannot be accessed later. LinkedIn Confidential ©2013 All Rights Reserved 20