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What is GaIN?
GaIN is special developments project for internal
customers i.e. our GCO support representatives
To develop a strong knowledge transfer between
representatives of different departments
To understand the compact resolution of complex issues
Ability to share own developed methods, findings and
Uniform flow of practical knowledge
How to GaIN?
We take raw data of top 10 driver issues, which our
representatives find difficult to deal with
Analysing root cause of the confusion regarding the
instructions present in resources
Creation of learning resources by enhancing the available
knowledge base resources in more detailed manner
Providing the enhanced resource to our representatives to
build better understanding of the product
Monitor the results and upcoming issues by feedback