Sun Sigma Framework A Customer-centric approach Meeting Customer Requirements Profitably
Sun Sigma Evolution - Sigma Goals - Learning - Training - Experimentation - Dedicated experts - Aligned to business - Learn What Works - Modify approach based on learnings - Mix of coaches and in-role learning - Blur line between “doing Sigma” and doing business - Add in additional tools and knowledge that grows capability (Lean, etc.) - Build internal capabilities for training - Sigma skills part of Sun DNA - Tools and methods used as a natural way that we work 2000 2001 - 2004 2005 Start-up Phase Growth Phase Refinement Phase Maturity Phase
Sun Sigma Focus - Customers A Customer facing program to profitably solve Customer's business problems by using Sun Sigma principles in support of the sale and implementation of Sun technologies. Goal Support Account teams in improving effectiveness in managing their accounts; resulting in increased revenues and Customer Satisfaction.
Customer Successes “ Customer A” Project: Engineers and Executive Management dissatisfied with overall design transaction run time – Improve chip design cycle time. Improvement: Upgrade older server technology Benefits to Customer: 68% reduction in average job run time, justification for HW purchases and move to compute farm environment. Benefits to Sun: Indirect Revenue, access to key executives, improved Customer satisfaction
Customer Successes “ Customer B” Project: Engineers and Executive Management dissatisfied with overall client to server transaction performance and variability. Improvement: Sun Server Parameter changes – NFS Threads and Priority Paging. Benefits to Customer: 16% reduction in average transaction time, 54% reduction in site-to-site variability, productivity improvement estimated at $1.7M per year. Benefits to Sun: Access to key executives, improved Customer satisfaction, identification of server upgrade opportunities