Overcoming Resistance to Implementing Six Sigma in Information Management Carl Lewis Program Director Master Black Belt Pr...
Company Overview Total Sales and Net Earnings 1994- 2004 in Millions US$ 0 5000 10000 15000 20000 25000 30000 35000 40000 ...
Quality Methodologies in IM Impact Evolution of Quality Programs Quality Circles Total Quality Management Business Process...
PEx SM Design Excellence Lean Thinking Six Sigma Metrics Assessment Recognition Leadership Improvement
PEx SM  Organization J&J Process Excellence Enterprise Leadership Team Consumer Council Devices Council Medicines Council ...
Resistance Encountered Pessimism Optimism Time Early Wins Another Corporate Initiative Problem Solving Project Management?
What Did Not Work Supply Push <ul><li>Product Out </li></ul><ul><li>Creating Have’s   & Have Not’s </li></ul><ul><li>Two P...
Change In Strategy Broad Narrow Low Cost Value Add Market Position Product Position Facilitated Workshops Lunch & Learn Sh...
What’s Working <ul><li>Connecting </li></ul><ul><li>Share Case Studies </li></ul><ul><li>Establish Competencies </li></ul>...
Barriers Past, Present, Future Translating From Supply Chain To Office Environment Establishing A Global IM PEx SM  Counci...
Business Results 80 156 212 42 104 205 0 50 100 150 200 250 2002 2003 2004 2002 2003 2004 <ul><li>IM-Led Projects grew 165...
Capability Growing <ul><li>Green Belt fastest growing Certification </li></ul><ul><li>Black Belt Certification shows stead...
Key Take Away’s <ul><li>Focus On Building Capability </li></ul><ul><li>Meet People Where They Are </li></ul><ul><li>Approa...
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Overcoming Resistance to Implementing Six Sigma in Information Management

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  • These are the “products” of PE (Explain each) They are basically tools to run your business. IM as a business within a business IM as a “consulting” service to improve business performance Before transitioning to next slide, ask “What is your impression of PE today?”
  • NOTES FOR THIS SLIDE
  • Green Belt Growth 02-03 191% 03-04 56% 04-05plan 17% 2002-04 432% Black Belt Growth 02-03 18% 03-04 55% 04-05plan 23% 2002-04 82% MBB Growth 02-03 2 MBB 03-04 250% 04-05plan -42% 2002-04 7 MBB Overall Growth 02-03 153% 03-04 58% 04-05plan 16% 2002-04 366%
  • Overcoming Resistance to Implementing Six Sigma in Information Management

    1. 1. Overcoming Resistance to Implementing Six Sigma in Information Management Carl Lewis Program Director Master Black Belt Process Excellence Johnson & Johnson Corporate Office of Information Management WCBF 2 nd Annual Conference Six Sigma in Service & Transactional Environments October 2005 Scottsdale Arizona
    2. 2. Company Overview Total Sales and Net Earnings 1994- 2004 in Millions US$ 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004
    3. 3. Quality Methodologies in IM Impact Evolution of Quality Programs Quality Circles Total Quality Management Business Process Reengineering PEx SM
    4. 4. PEx SM Design Excellence Lean Thinking Six Sigma Metrics Assessment Recognition Leadership Improvement
    5. 5. PEx SM Organization J&J Process Excellence Enterprise Leadership Team Consumer Council Devices Council Medicines Council World HQ Council IM Council Mission: Accelerate the effective application of PEx SM across the global IM community. Information Management Council
    6. 6. Resistance Encountered Pessimism Optimism Time Early Wins Another Corporate Initiative Problem Solving Project Management?
    7. 7. What Did Not Work Supply Push <ul><li>Product Out </li></ul><ul><li>Creating Have’s & Have Not’s </li></ul><ul><li>Two Piles of Work </li></ul><ul><li>One Size Fits All </li></ul>
    8. 8. Change In Strategy Broad Narrow Low Cost Value Add Market Position Product Position Facilitated Workshops Lunch & Learn Sharing Forums Belt Training Competency Toolkit JIT Training Train The Trainer IM Global PE Council Expertise Locator SDLC Integration IM PE Product Portfolio Aligned to Customer Need Case Studies Role Plays
    9. 9. What’s Working <ul><li>Connecting </li></ul><ul><li>Share Case Studies </li></ul><ul><li>Establish Competencies </li></ul><ul><li>Solve Problems </li></ul>Demand Pull <ul><li>Market In </li></ul><ul><li>Consulting/Facilitation </li></ul><ul><li>Customized Training </li></ul><ul><li>Strategic Engagements </li></ul><ul><li>For All </li></ul><ul><li>Leadership </li></ul><ul><li>Associate </li></ul><ul><li>College Hires </li></ul><ul><li>Doing The Work </li></ul><ul><li>Integrated Methods </li></ul><ul><li>Workshops </li></ul><ul><li>Tools For Everyday </li></ul>
    10. 10. Barriers Past, Present, Future Translating From Supply Chain To Office Environment Establishing A Global IM PEx SM Council Demystifying And Making It Fun Blending Methodologies Developing More Master Black Belts Business Process Management
    11. 11. Business Results 80 156 212 42 104 205 0 50 100 150 200 250 2002 2003 2004 2002 2003 2004 <ul><li>IM-Led Projects grew 165% from 2002 - 2004 </li></ul><ul><ul><li>In 2004, 212 Projects returned $208 MM in Benefits </li></ul></ul><ul><li>IM Participation in Business Partner-Led Projects Doubling every year </li></ul><ul><ul><li>In 2004, 205 Projects returned $156 MM in Benefits </li></ul></ul><ul><li>Projects planned for 2005 </li></ul><ul><ul><li>200 IM-Led Projects </li></ul></ul><ul><ul><li>167 Business Partner-Led Projects </li></ul></ul>2003 2004 $34 $208 $18 $156 2003 2004 PEx SM Projects in IM Community IM PEx SM Benefits IM-Led Projects Business Partner-Led Project
    12. 12. Capability Growing <ul><li>Green Belt fastest growing Certification </li></ul><ul><li>Black Belt Certification shows steady growth </li></ul><ul><li>Master Black Belt Attraction and Retention Issue </li></ul><ul><ul><li>IM MBB’s have received great opportunities outside of IM </li></ul></ul>Certification Across IM Community Master Black Belt Black Belt Green Belt 56 163 254 298 0 50 100 150 200 250 300 350 2002 2003 2004 2005 17 20 31 38 0 5 10 15 20 25 30 35 40 2002 2003 2004 2005 0 2 7 4 0 1 2 3 4 5 6 7 8 2002 2003 2004 2005
    13. 13. Key Take Away’s <ul><li>Focus On Building Capability </li></ul><ul><li>Meet People Where They Are </li></ul><ul><li>Approach As Entrepreneur </li></ul>

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