Creativity and Innovation in Healthcare

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Creativity and Innovation in Healthcare

  1. 1. Creativity and Innovation in Healthcare May 12 th , 2011 WCBF Lean Six Sigma & Process Improvement in Healthcare Summit
  2. 2. Discussion Agenda <ul><li>Firm Foundation (The first 5 years) </li></ul><ul><li>( Strategy, Executive Support, Dedicated Team, Integrated Approach ) </li></ul><ul><li>Current: 2011 Initiative </li></ul><ul><li>Future: 2-3 Year Sustainability Strategy </li></ul>
  3. 3. © Columbus Regional Hospital Key Takeaways <ul><li>Executive Team Support (Strategy) </li></ul><ul><li>Dedicated Resources </li></ul><ul><li>Value Proposition </li></ul><ul><li>Adaptability (Innovation / Standardization) </li></ul><ul><li>Timelines, Deliverables, Budgets (Results & Outcomes) </li></ul><ul><li>Good, Bad, Ugly </li></ul><ul><li>80 / 20 (Relationships/Methods) </li></ul>
  4. 4. Columbus Regional Hospital <ul><li>225 bed not-for-profit, county-owned hospital founded in 1917 – largest hospital in southeastern Indiana </li></ul><ul><li>1,625 employees – second largest employer in county </li></ul><ul><li>220 physicians on staff in 35 medical specialties </li></ul><ul><li>Building design by internationally renowned architect Robert A.M. Stern – Columbus ranks sixth in the U.S. for architectural innovation and design by the American Institute of Architects </li></ul>
  5. 5. Mission, Vision, and Values <ul><li>Mission: </li></ul><ul><li>Improve the health and well-being of the people we serve. </li></ul><ul><li>Vision: </li></ul><ul><li>To be the best in the country at everything we do. </li></ul><ul><li>Values: </li></ul><ul><li>- Strong Leadership - Personal Excellence </li></ul><ul><li>- Teamwork - Ethics </li></ul><ul><li>- Commitment - Caring </li></ul><ul><li>- Citizenship - Quality </li></ul>
  6. 6. A Culture of Excellence Two-time award finalist Ranked six straight years 1 st Magnet nursing hospital in Indiana                                                      
  7. 7. © Columbus Regional Hospital <ul><li>#1 Firm Foundation: </li></ul><ul><ul><li>Team </li></ul></ul><ul><ul><li>Value </li></ul></ul><ul><ul><li>Integration </li></ul></ul>
  8. 8. Lean Sigma Team <ul><li>Sharon Chandler </li></ul><ul><li>Debbie Hudson </li></ul><ul><li>Todd Lammert </li></ul><ul><li>Linda Sneed </li></ul><ul><li>Natalie Thieret </li></ul><ul><li>Doug Sabotin </li></ul><ul><li>Marlene Weatherwax </li></ul>
  9. 9. © Columbus Regional Hospital Lean Sigma 2005 – Present….. <ul><li>Value = Quality + Safety + Satisfaction </li></ul><ul><ul><ul><ul><ul><li>Cost </li></ul></ul></ul></ul></ul><ul><li>Simplify, Standardize, Automate </li></ul><ul><li>Very Strong Executive Team Support & Commitment </li></ul><ul><li>Resources Dedicated to PI (at least 6 at all times since 2005) </li></ul><ul><li>External Expert Consultant: SBTI (Dr. Ian Wedgwood) </li></ul><ul><li>Over 70 Improvement Projects </li></ul><ul><li>$18.4 Million Net Return to Organization </li></ul>
  10. 10. Integrated Approach <ul><li>Lean / Six Sigma </li></ul><ul><li>Baldrige </li></ul><ul><li>Studer </li></ul><ul><li>Project Management </li></ul><ul><li>Human Centered Design </li></ul><ul><li>Simulation </li></ul><ul><li>Leadership: Shakespeare </li></ul>Login | My Cart (0) | Contact Us                                      
  11. 11. © Columbus Regional Hospital #2: 2011 Case Study Process Standardization Improvement is important….Standardization is critical so that we know what to improve
  12. 12. 2011 Strategic Theme: Process Standardization Theme © Columbus Regional Hospital Lead: VP Professional & Support Services Co-Lead: VP/CIO Members: VP/Strategy Officer VP/CNO VP Business Dev. & OP Services Manager Human Resources Manager Nursing Director Auxiliary Services Director Nursing Director Nursing Director Radiology Director Lab Director Facilities Mgt. Director Registration / Pt Financial Srvcs Director Information Services Director Lean Sigma Administrative Assistant Black Belt/Team Facilitator
  13. 14. © Columbus Regional Hospital 2011 – Process Standardization <ul><li>2 Must Haves…. </li></ul><ul><li>Events (Projects) </li></ul><ul><li>Management Coaching, Mentoring, Support </li></ul>
  14. 15. How will this work and what will we do? Prep Event Implement Management Focus Process Focus 2 weeks 3 days 3 weeks 8 - 10 weeks
  15. 16. © Columbus Regional Hospital What & How <ul><li>Events (Projects): </li></ul><ul><ul><ul><li>Process Map (Locked Down) </li></ul></ul></ul><ul><ul><ul><li>Standard Work Instructions </li></ul></ul></ul><ul><ul><ul><li>Control Plan Summary </li></ul></ul></ul><ul><ul><ul><li>Process Board </li></ul></ul></ul>
  16. 17. Process Map: Where Do We Listen??
  17. 18. Standard Work Instructions - Scripting
  18. 19. How do I know how we’re doing?? © Columbus Regional Hospital
  19. 20. Tracking Board for Metrics data
  20. 21. Real Time Process Board © Columbus Regional Hospital
  21. 22. © Columbus Regional Hospital What are we really doing here? <ul><li>Management Coaching, Mentoring, Support </li></ul><ul><ul><li>D.R.U.M. </li></ul></ul>
  22. 23. © Columbus Regional Hospital The scorecard….
  23. 24. Phase 1 - Rollout Schedule
  24. 25. © Columbus Regional Hospital Event & Process Management Checklist
  25. 26. © Columbus Regional Hospital Process Standardization Next Steps Q1 & Q2 2011 (Phase 1): One process in each department Leadership (Management) Support Future (Phase 2): Management Development Controlled improvements (Change) Additional process events Integration with I.T.
  26. 27. © Columbus Regional Hospital 2011 & Beyond – Innovation <ul><li>Innovation: </li></ul><ul><ul><li>Incremental </li></ul></ul><ul><ul><li>Substantial </li></ul></ul><ul><ul><li>Disruptive </li></ul></ul>
  27. 28. © Columbus Regional Hospital Leadership Learnings
  28. 29. © Columbus Regional Hospital Key Takeaways <ul><li>Executive Team Support (Strategy) </li></ul><ul><li>Dedicated Resources </li></ul><ul><li>Value Proposition </li></ul><ul><li>Adaptability (Innovation & Standardization) </li></ul><ul><li>Timelines, Deliverables, Budgets Oh My!! </li></ul><ul><li>Good, Bad, Ugly </li></ul><ul><li>80 / 20 (Relationships/Methods) </li></ul>
  29. 30. Questions? © Columbus Regional Hospital

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