WCBF’S 4TH ANNUAL LEAN & SIX SIGMA SUMMIT 2008
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WCBF’S 4TH ANNUAL LEAN & SIX SIGMA SUMMIT 2008

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WCBF’S 4TH ANNUAL LEAN & SIX SIGMA SUMMIT 2008 WCBF’S 4TH ANNUAL LEAN & SIX SIGMA SUMMIT 2008 Presentation Transcript

  • Featured Headliner: Lee Cockerell Former Executive Vice President of Operations Exclusive THE WALT DISNEY WORLD RESORT Site Visit to United WCBF’s 4th Annual Airlines!Lean & Six Sigma Summit Other Keynotes: Michael G. Winston Managing Director and Chief Driving Innovation and Growth through Business Process Improvement Leadership Officer, COUNTRYWIDE FINANCIAL April 29 – May 2 2008, The Westin Lombard, Chicago, IL and Former VP and Managing Director, Global Leadership and I Summit: April 30 – May 1 I Pre-Conference Workshops: April 29th I Post-Conference Workshops: May 2 Organizational Development MOTOROLA, INC The Winner of the Lean Six Sigma CEO of the Year Award 2008 Laurel LaBauve Pete Abilla Debra Levantrosser Martina Kuhlmeyer Russell W. Ford Richard P Miller . Vice President, Merck Sigma Head of Process Improvement Executive Director, Executive Vice President President and CEO MERCK & CO for Customer Service, North Lean/Supply Chain of Six Sigma PRESTOLITE ELECTRIC President and CEO America & Europe JOHNSON & JOHNSON TEXTRON FINANCIAL INCORPORATED VIRTUA HEALTH EBAYWHAT’S DIFFERENT ABOUT WCBF’S 4TH ANNUAL LEAN & SIX SIGMA SUMMIT?EXCLUSIVE SITE VISIT AND TOUR OF UNITED AIRLINES – See for yourself the reality of theirexceptional Continous Improvement Program!Hosting the Lean Six Sigma of the Year Award 2008! Confirmed expert speakers from across all industry sectors:FEATURING STORYBOARD PRESENTATIONS I Merck & Co. I Wells Fargo FinancialSubmit a storyboard/poster presentation and receive a 30% discount! (see inside for details) I Computer Sciences Corporation I Quest DiagnosticsDelivering Unparalleled Opportunities: I Osram Sylvania I United Health GroupI VP of Six Sigma Benchmarking Forum I Master Black Belt Forum I Government & Defense Benchmarking Forum I Milliken & Company I Sharp HealthcareI 13 Pre and Post Summit Interactive Workshops I Johnson & Johnson I Tyco InternationalBenchmark and learn from practical experiences: I US Army I Xerox CorporationOver 45 of the latest case studies from across Manufacturing, Service and Transactional Environments, I Textron Financial I Nielsenaddressing the needs of Beginners, Intermediate AND Advanced Practitioners. I Medtronic I US Navy I Black & Veatch I Minnesota Pollution Control AgencyExecutive Sponsors: Exclusive Summit Supporting Associations: Official Publications: Partner: I Lear Corporation I Orica Recommended Online Resource: I State of Iowa I Medtronic I Air Products & Chemicals I BMO Financial Group I Abbott Diagnostics I Chicago Manufacturing Center I eBay I UnisysTO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774Fax Toll Free: 1-800-959-6561 or 1-312-873-4331Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082 BRING YOUR TEAM AND SAVE 50% - see back page
  • Lean & Six Sigma SummitUnparalleled Speaker Panel of Senior Executives includes: Richard P Miller . Lee Cockerell Russell W. Ford Rob Bryant Laurel LaBauve Craig Long Roger Myers Nancy Pratt Michael G. Winston Ellen Domb President and CEO Former Executive Vice President and CEO Vice President Process Vice President, Vice President, Quality Vice President – Global Senior Vice President, Managing Director and Founding Editor VIRTUA HEALTH President of Operations PRESTOLITE Improvement (GIS) Merck Sigma and Six Sigma Operational Excellence Clinical Effectiveness Chief Leadership Officer THE TRIZ JOURNAL THE WALT DISNEY ELECTRIC COMPUTER SCIENCES MERCK & CO MILLIKEN AND OSRAM SYLVANIA SHARP HEALTHCARE COUNTRYWIDE WORLD RESORT INCORPORATED CORPORATION COMPANY FINANCIALBetsi Harris Ehrlich Adam Hjerpe Debra Levantrosser Pete Abilla Gregory Robertson Martina Kuhlmeyer Jeff Johnson Anthony Orzechowski Bruce Bryant Brian GeschwindtDirector of Six Sigma and Senior Director of Quality, Executive Director, Head of Process Director of Six Sigma Executive Vice President Master Black Belt Director of R&D Quality Senior Management Analyst and Managing Master Master Black Belt Programme Management Lean/Supply Chain Improvement for BLACK & VEATCH of Six Sigma TEXTRON FINANCIAL Engineering Lean Six Sigma Master Black Belt Black Belt TYCO UNITED HEALTH JOHNSON & Customer Service, CORPORATION TEXTRON FINANCIAL ABBOTT DIAGNOSTICS DEFENCE INTELLIGENCE QUEST INTERNATIONAL GROUP JOHNSON North America & Europe AGENCY DIAGNOSTICS EBAY Praveen Gupta Nathan Guerdet Alex Bellabarba James Warner, P .E Tony Coomer Dr Stephen Hoover Patricia Atkins Teresa Hay McMahon Paul Pfeiffenberger Steven Lesser Six Sigma Author & Operations Manager Head of Process Director Industrial Division Vice President of Vice President Xerox Lean Six Sigma Director Performance Results Director Master Black Belt and Vice President, Supply President WELLS FARGO Improvement for MINNESOTA Continuous Improvement Research Center SHARP HEALTHCARE STATE OF IOWA Global Continuous Chain North America ACCELPER FINANCIAL Customer Service, Europe POLLUTION LEAR CORPORATION XEROX DEPARTMENT OF Improvement Manager ORICA CONSULTING EBAY CONTROL AGENCY CORPORATION MANAGEMENT AIR PRODUCTS & CHEMICALS Steven Lesser Mike Shuck Brent Tadsen Ronnie Pate Prof. Deborah Jerry Bussell Dr Michael O’Connor Richard Lam James Wasiloff Srisu Subrahmanyam Vice President, Supply Manufacturing Specialist Master Black Belt - Lean Director of Six Sigma Initiatives, J. Nightingale Vice President of Director of Global Lean Deployment Lean Six Sigma Corporate Master Black Belt and Lead Vice President, Chain North America CHICAGO GE RAILCAR Global Supply Chain Director Global Operations and Master Black Belt Deployment Leader Deployment Advisor, TACOM Life Continuous Improvement ORICA MANUFACTURING CINTAS CORPORATION LEAN ADVANCEMENT MEDTRONIC ENT/NT UNISYS BMO FINANCIAL Cycle Management Command UNITED AIRLINES CENTER INITIATIVE, LAI GROUP US ARMY
  • SUMMIT AT A GLANCEPRE-SUMMIT WORKSHOPS, April 29th 20088.30 9 Practical Interactive Workshops PLUS! Free Keynote SeminarDAY ONE MAIN SUMMIT, April 30th 20088.30 Opening Address Day One9.15 LEAN SIX SIGMA CEO OF THE YEAR AWARD 200810.40 Key Plenaries12.00 Leadership Panel1.30 FEATURED HEADLINER3.00 TRACK A: TRACK B: TRACK C: TRACK D: DEPLOYMENT INTEGRATION ADVANCED LEAN & SIX SIGMA DESIGN FOR LEAN SIX SIGMA PROJECT SELECTION LEAN & SIX SIGMA VP FORUM4.35 Plenary5.15 Gala ReceptionDAY TWO MAIN SUMMIT, May 1st 20088.30 Opening Address Day Two9.00 Keynote Day Two10.40 TRACK E: TRACK F: TRACK G: TRACK H: TRANSACTIONAL SCALING UP LEAN & SIX SIGMA GOVERNMENT & DEFENSE ADVANCED USERS BENCHMARKING FORUM1.05 TRACK J: TRACK K: TRACK L: TRACK I & M: SUPPLY CHAIN GOVERNMENT/DEFENCE MASTER BLACK BELT FORUM SERVICE & TRANSACTIONAL2.50 ENVIRONMENTS TRACK N: TRACK O: PRODUCT DEVELOPMENT MANUFACTURING3.30 Closing AddressPOST SUMMIT WORKSHOPS, May 2nd 20088.30 4 Practical, Interactive Workshops2.00 Exclusive Site Visit: UNITED AIRLINES FACILITY TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • The Ultimate Learning and Networking Event Hosting the Lean Six Sigma CEO of the Year Award 2008WCBF’s 4th Annual Lean & Six Sigma Summit gives you the unique opportunity to confront WINNER: Richard P Miller, President /CEO, VIRTUA HEALTH .the fundamental challenges for the integration, sustainability and expansion of Lean and Six The Lean Six Sigma CEO of the Year Award is given to the CEO who has driven the mostSigma as a combined approach to performance excellence, business growth and innovation. outstanding organizational achievements through the application of Lean Six Sigma.From a wealth of leading case studies, discussion forums and workshops, gain insightinto: • ACHIEVING innovation in a competitive marketplace After extensive reviews by an independent panel of esteemed experts in Lean Six• SUSTAINING the value and return for your business Sigma, the Lean Six Sigma CEO of the Year Award 2008 will be presented to Richard• ALIGNING your people, processes and technology and providing on-going support P Miller, President/CEO, VIRTUA HEALTH. Mr Miller will accept the award on the . for cultural change morning of Wednesday April 30th 2008 at the Lean & Six Sigma Summit, including a• What does the future hold for Lean & Six Sigma? short acceptance speech based on his leadership in their exceptional organizationalNEW! Take advantage of more opportunities than ever before for hands-on interaction, achievement through Lean Six Sigma.learning and discussion with your peers through the: Our esteemed judging panel:• VP of Six Sigma Benchmarking Forum Jim Kaminski, Managing Director, Continuous Jerry Calvert, Six Sigma Master Black Belt,• Master Black Belt Forum Improvement, THE LIMITED BRAND SUNTRUST BANKS• Government and Defense Benchmarking Forum Tony Coomer, VP of Continuous Improvement, Bruce Payne, Director of Quality, POWER SYSTEMS• 13 Pre and Post Summit Interactive Workshops LEAR CORPORATION MANUFACTURINGBenchmark and learn from practical experiences: Rob Bryant, Vice President Process Improvement Brian Monkali, Senior Manager and Master Black Belt,• Over 45 of the latest case studies from across Manufacturing, Service and (GIS) COMPUTER SCIENCES CORPORATION LONMIN Transactional Environments Stephen J. Wittig, Vice President – Six Sigma, Adam Hjerpe, Senior Director of Quality, Programme• Focused tracks and break-out sessions to address the needs of Beginners, Intermediate MASCO BUILDER CABINET GROUP Management, UNITED HEALTH GROUP AND Advanced Practitioners. Tracks include: - Deployment Integration, Scaling Up Lean Dr Alan Cooper, Vice President, Centre for Learning and Jason Gerros, Director, DEPOSITORY TRUST & Six Sigma, Innovation, Design for Lean Six Sigma, Service & Transactional Environments, Innovation, NORTH SHORE-LIJ HEALTH SYSTEM CLEARING CORPORATION Supply Chain, Healthcare, Manufacturing, Transactional Lean and Six Sigma…. Dave Wheeler, Senior Director/ Master Black Belt, Brian Geschwindt, Managing Master Black Belt, Global Logistics and Six Sigma Initiatives, Global QUEST DIAGNOSTICS BOOK SIGNINGS AND GIVEAWAYS Supply Chain, CINTAS CORPORATION Get your personally signed copy of books by leading business authors to takeaway at the exclusive book signings during the Summit including: The Global Six Sigma and Business Improvement Awards 2008 PRAVEEN GUPTA Free Books! The Global Six Sigma and Business Improvement Awards are given to the most AND ARVIN SRI Prize Draw for a free signed outstanding organizational achievements through the deployment of business “Virtually Statfree Six Sigma” copy of: TERENCE T. BURTON improvement programs. Steered by an independent Advisory Panel and judged Limited Availability “Six Sigma for Small and by a panel of independent business improvement experts and practitioners, Mid-Sized Organizations” the Awards present a great opportunity for organizations to win recognition for the great work that their Six Sigma and business excellence people are delivering to customers, shareholders and colleagues. PRIZE DRAW - WIN A BLACK BELT TRAINING PROGRAM WORTH $1895! All registrants will be eligible to enter a Prize Draw to win a Black Belt Training For more information on the organizational and project categories, course by MindPro (Value $1895). http://sixsigmamindpro.com how to submit an entry and submission deadlines for the 2008 Awards, please visit www.tgssa.com Friday May 2nd 2008 2.00pm - 5.30pm SUBMIT STORYBOARD PRESENTATIONS: EXCLUSIVE TOUR AND SITE VISIT: Operations Control Centre Gain recognition for your process improvement intitiatives! WCBF invites you to (OCC) at UNITED AIRLINES, Elk Grove, IL submit Storyboard/poster presentations to be displayed at the Lean & Six Sigma Summit Experience first-hand the Continuous Improvement Program that has been working in 2008 and on our website after the event. The authors of all the accepted storyboard presentations are offered a 30% discount to attend the entire Summit and a prize will be practice at United Airlines in this behind the scenes tour – See the reality of working in a presented to the winning storyboard presentation at the Summit. Lean and Six Sigma environment. To be considered, please email an abstract of your presentation proposal of up to 250 This unique site visit gives you the opportunity to experience first-hand what can be words to juliet.simmonds@wcbf.com by March 18th 2008, and all applicants will be accomplished through Lean and Six Sigma, as part of the continuous improvement tool-kit. informed if there storyboard has been accepted by the end of March 2008.
  • Places are limited – Book NOW to secure your place. THE VENUE – THE WESTIN LOMBARD, CHICAGOCoaches depart from The Westin Lombard at 2.00pm, returning to the hotel at the latestby 6.30pm. Please sign up for this exclusive site visit on the registration form. Outstanding service and comfort await you at The Westin Lombard, the magnificent, All delegates will receive: newly opened premier hotel located in the FREE ACCES S TO WEB -BASED SIX SIGMA TRAINING heart of Chicago’s suburban business and All delegates will receive 2 weeks prior to the event by email - shopping corridor. access to MindPro’s Six Sigma Panorama. This web-based training contains over 20 videos (approximately 2 hours of viewing time) narrated by DR MIKEL J. Elegantly designed to blend downtown style HARRY. The training will give you an authoritative overview of Six Sigma, and is a great and sophistication with the convenience of introduction to the Summit, particularly for those who have little or no experience. Usage of a full-service hotel, The Westin Lombard the training is limited to 2 weeks and will expire on the starting date of the Summit. treats you to superb comfort and amenities with the luxurious guest rooms and suites, FREE GOAL/QPC SIX SIGMA MEMORY JOGGER II featuring the Westin Heavenly Beds. A portable teaching and reference guide for everyone in the organization, The Six Sigma To accommodate all your travel needs, the hotel offers state-of-the-art conference Memory Jogger™ II explains the What, Why and How of Six Sigma. Provides a Six Sigma Overview, explains the DMAIC process and offers facilities and relaxation at an expansive Reebok Gym and sparkling, heated indoor pool. detailed instruction on how to perform over forty Six-Sigma analytical, Explore the culinary delights of the hotels fine dining restaurants, unwind in the hot tub at decision-making and planning tools. This pocket guide provides a concise the Fitness Center and enjoy the convenience and proximity to O’Hare Airport, fantastic and convenient source of everything your team needs to succeed. PLUS! shopping and leading business corporate offices.In addition to the hotels own restaurants, Register before 2/22/08 and receive FREE! 5 GOAL/QPC Memory Harry Careys Italian Steakhouse and Holy Mackerel! (Seafood restaurant), a range of Joggers worth over $75. Please see booking form for more details. casual and fine dining restaurants are within walking distance of the hotel with a broader selection within a 5 mile radius. CONTINUING EDUCATION CREDITS APIC S: APIC S Certification Maintenance Program (CPIM & CFPIM) Join WCBF’s Lean & Six Summit at The Westin Lombard, Chicago, an ideal – Earn up to 16 Re-Certification Points combination of service, luxury and style. www.westinlombard.com !WCBF’s Lean & Six Sigma Summit counts for points towards APICS Certification Maintenance Program (CPIM or CFPIM). Applicable individuals should keep a copy of the summit agenda and registration to document their CUSTOMER TESTIMONIALS continuing education activities. Contact APICS Customer Support with any “” questions on the maintenance program at (800) 444-2742 or (703) 354-8851, or One of the best organized and best run conferences Ive attended send an email to service@apicshq.org. APICS official website: www.apics.org in recent years. SOCIETY OF MANUFACTURING ENGINEERS (SME) Mark Nash, Managing Director, ARGENT GLOBAL SERVICES – SME Re-Certification Credits Earn credits toward certification as a Certified Manufacturing Technologist, Certified Manufacturing Engineer, Certified Enterprise Integrator or Certified Engineering Manager. The Society of Manufacturing Engineers has approved this WCBF’s Lean & Six Sigma Summit for professional “ Excellent Balance of superb speakers, best vendors and relevant, practical topics. Must attend this event. ” Dave Harry, Lean Six Sigma Champion, NORTHROP GRUMMAN re-certification credits towards the SME Re-Certification Program”. For more information contact Certification at certification@sme.org or (313) 271-1500 or visit www.sme.org. “” The summit provided opportunities to talk with leaders in the field of Six Sigma. Ginny Moszkowicz, Vice President, CMGI/ MODUSLINK “ PDMA : The Product Development and Management Association (PDMA) Over the years, I have attended 25+ Six Sigma Conferences and I has approved WCBF’s Lean & Six Sigma Summit for 16 have never participated in one better. Professional Development Hours (PDH) towards your New Product Development Professional (NPDP) Re-Certification. For more information contact PDMA @ 1-800-232-5241 or check us out on the web www.pdma.org. www.wcbf.com/quality/testimonials.php TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082 ” Dr Neal Mackertich, Founder, Raytheon Six Sigma Institute, RAYTHEON To view further testimonials from past WCBF Summits, please visit:
  • SUMMIT IN DETAIL: PRE-SUMMIT WORKSHOPS, April 29th 2008 es es Includ t WORKSHOP A: 8.30-11.15 es Includ t WORKSHOP B: 8.30-11.15 Includ t WORKSHOP C: 8.30-11.15 s Breakfa s s Breakfa Using Breakfa Back to Basics Lean Six Sigma to Create a Pull for Innovation Measurements to Sustain Lean and Six SigmaDo you need to go back to the basics or are you new to Six Sigma Creating Value Through the Synergistic Application of Lean Six Sigma One of challenges coming to light more recently is sustaining theand/or Lean? Don’t miss this refreshing workshop designed specifically and Innovation Lean Six Sigma initiative in a corporation. Without a set of effectivefor individuals who have an interest in implementing these initiatives This workshop will provide you with the know-how and practical insight measurements, Lean Six Sigma is blamed for multitude of corporatewithin their company or who need to go back and re-evaluate their into how innovation techniques can revitalize a Lean Six Sigma initiative failures.company deployment and make some adjustments. In this session, to help drive an organization to a state of competitive excellence. ‘Measure what you value’ is a key tenet of Lean Six Sigma. Therefore, ityou’ll learn what it takes to deploy Lean Six Sigma for optimal results. Topics to be covered include: is necessary to measure Lean Six Sigma effectively in order to improveYour workshop leader has years of practical experience to tap into • Keeping Innovation Systematic and Simple (KISS) Sigma levels, and sustain its financial benefits. In absence of suchhaving led the original implementation of Six Sigma at GE Capital Card • How Lean Six Sigma and Innovation are blood brothers measures, Lean Six Sigma initiative remains fragmented, inconsistent,Services. She also led the integration and deployment of Lean and Six • Specific applications of Innovation within Lean Six Sigma and unpredictable. This seminar has been developed to giveSigma at GE Aviation in Information Technology and at GE Corporate • Case Studies illustrating the dual application of Lean Six Sigma attendees a set of measures that are easy to implement, and can beGlobal Infrastructure Solutions a shared services organization. and Innovation used as predictive measures of the corporate financial performance.This workshop will cover topics including: • Creating an infrastructure in an organization to get the most out Participants will learn the following:• Getting started in Lean Six Sigma of both LSS and Innovation • Challenges with Lean and Six Sigma measurements• Why you need both Lean and Six Sigma….in both manufacturing WORKSHOP LEADER: Dr. Mark Kiemele, Co-Founder and • Measures to prioritize Lean Six Sigma projects and transactional/service areas of the business. President, AIR ACADEMY ASSOCIATES. Air Academy Associates • Measures for determining project savings• Demonstrating the value and the results for management and is a leading-edge Six Sigma consulting firm helping leaders, • Measures for the corporate Sigma level employee buy-in managers, and practitioners bring about sustained process • Relationship between Sigma level and financial performance• Measuring your results and getting commitment improvement, increased customer satisfaction, and improved profit WORKSHOP LEADER: Praveen Gupta, President, ACCELPER• Selecting the right people – developing champions and sponsors margins. Dr. Kiemele is world-renowned for his knowledge-based CONSULTING, has authored several books including the Six for your deployment Keep It Simple Statistically (KISS) approach to applying statistical Sigma Business Scorecard, Six Sigma Performance Handbook,WORKSHOP LEADER: Pam Conard, Director, The Center for methods to gain the right kind of knowledge for the right people at Business Innovation the 21st Century, and Stat Free Six Sigma.Quality of Management, a Division of GOAL/QPC. The Center for the right time. Praveen consults with corporations in the area of businessQuality of Management provides networking, best practices, training, performance improvement through innovation and Six Sigma. He isand advising in the areas of: Lean Six Sigma, Strategic Planning, an ASQ Fellow, and Six Sigma Master Black Belt.Project Management, Innovation and Creativity, Leadership, Customerand Market Focus and Process Management. Pam has a 20-yeartrack record of success with $25 Million in accumulated projectsavings. Pam spent 10 years driving results in various divisions of GEand is a GE-Certified Lean Six Sigma Master Black Belt. es WORKSHOP D: 11.30–2.15 es WORKSHOP E: 11.30–2.15 es WORKSHOP F: 11.30–2.15 Includ Includ Includ Lunch Project Identification, Lunch Coupling Lean Six Sigma with Digital Lunch The Hirano Model of Prioritization Modelling/ Discrete-Simulation and DOE to Drive Lean Deployment and Management Profitable Manufacturing Response: A Company Case StudyThe success or failure of any Lean and Six Sigma business process Supported by Minitab and simulation tools, this workshop will If you are at the point where you have decided to implement Leanimprovement initiative hinges on effective selection and provide insight into how a Six Sigma DMAIC process was supported and not quite sure how, or if you would like to improve themanagement of projects to deliver tangible business benefit in by Digital Modelling and Discrete-event Simulation to quantify and effectiveness of your Lean deployment this workshop is for you.financial impact or customer satisfaction. qualify manufacturing process improvements. The workshop will This dynamic workshop will lead attendees through the HiranoThis workshop focuses on the critical challenges of project walk you through the elements of the DMAIC process that were model of Lean Deployment. The Hirano model is:identification and management that continue to plague quality established and executed to evaluate manufacturing stretch 1. Raise awarenessprofessionals, based on the rigorous attention required for opportunities that would support major, new business goals of 2. 5Ssuccessful business process improvement projects. agility, responsiveness and market penetration. 3. FlowTopics to be covered include: Participants will learn how this combined team..: 4. Level• Balancing the need for speed with the integrity of Lean and Six • Developed hypotheses to test the manufacturing cause and 5. Standard Work Sigma effect relationships 6. Just-in-Time• Maintaining control of projects for continuous improvement - • Developed high-level regression equations depicting algorithmic We will discuss each of these elements and weave in discussions on: Project monitoring and communicating the results to the business linear cause and effect relationships • Lean Performance Systems• The financials – Developing bottom-line and top-line results • Injected Digital Modelling/Discrete-event simulation and DOE to • Lean AccountingWORKSHOP LEADER: David Boghossian, Founder, rigorously test every hypothesis in a complex manufacturing • Kaizen Event Management GuidelinesPOWERSTEERING SOFTWARE. David has over 20 years of environment WORKSHOP LEADER: Michael OConnor, Director of Globalexperience in the fields of Performance Improvement, Operations • Leveraged Stochastic/Probabilistic techniques to quantify, qualify Lean Deployment/MBB for the Six Sigma Lean program, UNISYSExcellence, and Strategy Execution, where he has focused on using and sensitize “What-If” scenarios impacting “Y” outcomes by CORPORATION. He is part of the Program Management Office andinnovative tools to drive improved business results, accelerate modifying “X” variables such as lead times, customer service, primarily focuses on the global deployment of Lean. His responsibilitiesinnovation, and deliver more focused strategic information to capacity utilization, forecast error, transitions and production lot sizes include consulting on kaizen events, assisting with strategic planning,
  • decision makers. POWERSTEERING SOFTWARE is the leading on- • Evaluated the “What-if” scenario outcomes and their bottom-line curriculum development, conducting training, ensuring certificationdemand software solution for managing performance improvement business impacts leveraging Multiple Response Optimization standards, and securing a host of learning resources for the Sixand strategy execution techniques and Curve Fitting routines Sigma Lean program. Prior to joining Unisys, Michael worked as a • Is moving into the Improvement Phase of the DMAIC process consultant for Juran Institute where he helped companies in leveraging the new Manufacturing Model and DDPM, Demand- Computer Services, Financial Services, Health Care, Manufacturing driven Predictive Manufacturing approach to drive profitable and Telecommunications develop their Quality programs through manufacturing response Process Re-engineering, installation of Balanced Scorecards, WORKSHOP LEADER: Gregory L. Schlegel CPIM, CSP, deployment of Six Sigma, Lean, and training in Measurements and Jonah, VP Business Development, SHERTRACK LLC. Greg has Data Analysis. Michael has trained and mentored hundreds of been a supply chain executive for over 20 years with several Executives, Black Belt and Green Belt project leaders in process Fortune 100 companies and spent seven years as a supply chain improvement tools. He easily and dynamically translates statistical Executive Consultant. As an IBM Industry Subject Matter Expert, problem solving theory into applied tools and techniques that drive Greg worked with over 125 Fortune 200 organizations and has bottom line results. Michael has worked with a long list of companies presented papers on supply chain management, Lean/Six Sigma including: Blue Cross and Blue Shield, CSC, IBM, Intel, Minnesota and Theory of Constraints throughout the US, Europe, Scandinavia, Pollution Control Agency, Motorola, National Health Service, Pitney- Australia, South America, South Africa and the Middle East. Greg Bowes, Samsung and Winbond to name a few. was APICS’ 1997 International Society President.2.20 – 3.30 FREE KEYNOTE SEMINAR: “Disney Great Leader Strategies”Learn the Disney Great Leader Strategies from “How To Foster An Inclusive Environment” to “Ensuring That Employees Are Knowledgeable About Their Jobs”. This powerful seminar that will give you new ways tothink about how to move your employees from interested to committed and your organization from good to great or from great to greater. Lee developed these 12 strategies in 1995 for the purpose of teaching the7000 leaders at the Walt Disney World Resort what leadership must look and feel like to those being led. Today Walt Disney World enjoys world class scores on annual leadership surveys from their 58,000 CastMembers which translates into excellent Guest satisfaction scores and financial results.Lee Cockerell, Former Executive Vice President of Operations, THE WALT DISNEY WORLD RESORT es WORKSHOP G: 3.30–6.00 es WORKSHOP H: 3.30–6.00 es WORKSHOP I: 3.30–6.00 Includ ents Scaleable Lean/Six Sigma™ Includ ents Lean Six Sigma Program Includ entsAn Effective and Simple Hands-on hm hm hm Refres Refres Refres in Small and Mid-Sized Companies Benchmarking Workshop Business-wide Lean Six Sigma SimulationA “One Size Fits All” Six Sigma Deployment is doomed to failure. Attend a “real” workshop where you will be put to work on the task Whether your company is just starting a Lean Six Sigma initiative orThese days there are too many Six Sigma consultants running around of completing a benchmarking exercise for your operational is already mature in its approach, this hands-on Lean Six Sigmatouting the large scale deployment model of a GE, Honeywell, or 3M to excellence program. You will walk out of the door with a gap simulation covers all aspects of running a business and an effectivesmall and mid-sized companies. This approach leads these analysis which identifies where you are behind, on par, or ahead of method for training employees. In this workshop, participants willorganizations down a rat-hole of failure and disappointment. This large industry norms along the axis of maturity described by the Six be part of a team to evaluate and improve a “fun factory” operationscale, top-down deployment model works well in large organizations Sigma Maturity Model (SSMM) such as leadership, training, that drives profitability. The factory is driven by many of the realitiesbut it is totally irrelevant further down the supply chain. A $100 million financial impact, reporting, strategy alignment and culture change. in business today. The workshop will begin with an overview of theorganization can not afford the same financial and resource The next step is to determine whether or not these gaps are the simulation followed by a brief review of Lean Six Sigmacommitment of a $20 billion organization, nor does it need to in order result of conscious planning and decision-making given your tools/concepts. Participants will divide into teams and perform theto achieve success. Six Sigma deployments must be driven on unique deployment. If not, you will know where to focus going hands-on simulation. Once the exercise is complete, teams willstrategic needs and the ability for an organization to absorb, benefit, forward in order to achieve the next level of maturity. utilize Lean Six Sigma tools in order to improve their operation. Aand actually transform itself to a higher level of performance – Not on The SSMM, which describes the commonly experienced levels of second round of simulation will be performed to determine whetherhow many belts they think they need. Six Sigma has created sort of a OpEx journey maturity – including Launch, Early Success, Scale profitability has increased or decreased. Come to learn and haveMad Belt Disease in the marketplace where too many individuals are Replication, Institutionalization, and Culture Transformation –- fun with this one-of-a-kind Lean Six Sigma simulation!focused on the means of getting their belts, and not the ends. For provides the framework and vocabulary for this discussion. Participants will learn how to:smaller and mid-sized organizations, a more scaleable, rapid Join Instantis CEO and founder Prasad Raje as he leads this • Work in a team setting to achieve one common goaldeployment model is more appropriate. workshop designed to help you to: • Utilize Lean Six Sigma tools to improve an operation such as aThis interactive workshop will give you: • Benchmark your journey’s progress against industry norms; spaghetti diagram and value added process maps• Hands-on experience of Scaleable Lean/Six Sigma Deployment • Assess deployment strengths and performance gaps that need • Utilize data collection to improve a process Methodology attention; and • Use this simulation as part of their own Lean Six Sigma training• Practical case study examples of rapid deployment and • Anticipate common adoption pitfalls that lay ahead. WORKSHOP LEADER: Ronnie Pate, Director of Six Sigma significant results WORKSHOP LEADER: Dr Prasad Raje, Founder, INSTANTIS, Initiatives, Global Supply Chain, CINTAS CORPORATION. RonnieWORKSHOP LEADER: Terence T. Burton, President, THE CENTER the leading provider of on-demand software for CXO mandated has more than 10 years of Six Sigma experience as a certified BlackFOR EXCELLENCE IN OPERATIONS, INC (CEO), a management initiatives that improve enterprise financial performance. Dr. Raje is Belt through the General Electric Company and Master Black Belt.consulting firm specializing in Lean, Six Sigma, Supply Chain, and the founder and CEO of Instantis and has 19 years of experience in Along with his team, Ronnie is responsible for all Global SupplyNew Product Development. Terry has over 35 years of general the technology industry and in the last 4 years has led Instantis in Chain Six Sigma projects both transactional and manufacturing based.management and senior leadership experience in manufacturing, the deployment of Six Sigma software at dozens of leading Globalquality, supply chain management, engineering, customer service, 1000 companies like Credit Suisse, McKesson, Xerox and others.and strategic planning. Terry has authored six books including histwo most recent, The Lean Extended Enterprise: Moving Beyond theFour Walls to Value Stream Excellence, and Six Sigma for Small andMid-Sized Organizations: Success Through Scaleable Deployment. TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • DAY ONE MAIN SUMMIT, April 30th 20087.30 Registration and Breakfast8.30 DAY ONE OPENING ADDRESS: Innovation and Lean Six Sigma to Drive Business Growth • Innovation and Lean Six Sigma: an uncompromising pair or a synergistic force? • How can Lean Six Sigma, DFLSS and Innovation work together in an organization? • Creating the infrastructure that allows and promotes innovation to thrive within LSS and DfLSS Russell W. Ford, President and CEO, PRESTOLITE ELECTRIC INCORPORATED9.15 LEAN SIX SIGMA CEO OF THE YEAR AWARD 2008 AND ACCEPTANCE SPEECH: Richard P Miller, President and CEO, VIRTUA HEALTH .10.00 Morning Coffee Break and Technology Test Drive from POWERSTEERING SOFTWARE10.40 Sustaining Lean Six Sigma to Maintain Cost Savings and Profitability • “Making it stick”- Engraining Lean Six Sigma into behaviours and company culture • Measuring sustainability of your deployment • Keeping it fresh and current, re-inventing customer satisfaction and loyalty • Maintaining the momentum and gains from projects through business process management Rob Bryant, Vice President Process Improvement (GIS), COMPUTER SCIENCES CORPORATION11.20 Gaining Alignment – Six Key Factors to Getting Lean and Six Sigma into the DNA of the Organization • Training and mentoring as a core competency • Structuring the organization to ensure ownership of the program • Sponsorship as the first step in change management • Capturing financial benefits • Motivating the organization through stories of success • Reward and recognition Laurel LaBauve, Vice President, Lean Sigma, MERCK12.00 LEADERSHIP PANEL: Enterprise-wide Lean Six Sigma Moderator: David Boghossian, Founder, POWERSTEERING SOFTWARE12.30 Full Service Plated Lunch for Speakers and Delegates1.30 FEATURED HEADLINER KEYNOTE ADDRESS: YOU CAN CREATE DISNEY MAGIC TOO!…Common Sense Leadership Practices Lee Cockerell will share four leadership models which will greatly improve your organization: 1) Four Customer Expectations 2) Four Employee Expectations 3) Customer Service Cycle In addition to these models Lee will share the four areas of management and leadership competency required of all managers in today’s fast paced business world. Learn: •Why the customer does not come first. •The importance of a giving your employees a job and a purpose. •The most important leadership behavior •What leaders must do to move their organizations reputation to excellent. •Why a strong simple vision statement well communicated is important. •The real role of a leader. •The things you need to do today which will not pay off for 5-50 years from now. Lee Cockerell, Former Executive VP of Operations, THE WALT DISNEY WORLD RESORT2.30 Afternoon Coffee, Technology Test Drive from INSTANTIS and Discussion with Lee Cockerell PARALLEL TRACKS: Choose from 4 parallel tracks of powerful case study presentations and topical breakouts according to your interest TRACK A: TRACK B: TRACK C: TRACK D: DEPLOYMENT INTEGRATION ADVANCED LEAN & SIX SIGMA DFLSS PROJECT SELECTION3.00 Building Your Lean Six Sigma Integrating Lean and Six Sigma into a Design for Lean Six Sigma (DfLSS) for PANEL DISCUSSION:– Deployment from the Ground-Up Holistic Systematic Approach for Innovation Bipartisan Six Sigma Project Selection -3.40 How OSRAM SYLVANIA, a lighting company Organizational Transformation Overcoming resistance for Design for Lean How you can democratize project with over 100 years of manufacturing history, • Moving the organization beyond "initiative" Six Sigma (DfLSS) as part of the product identification and utilize input from your developed Sylvania Enterprise Excellence thinking design and development tool-kit executive branch and your constituents to by fostering an organic deployment of Lean • Integrating new concepts in a well- • Lean Six Sigma and DfLSS as enablers of eliminate special interest groups! throughout their manufacturing and support established culture of improvement innovation Moderator: David Boghossian, Founder, operations; focusing on key success factors • Putting the pieces together in a systems • Selecting the methodology: Use the right POWERSTEERING SOFTWARE in their deployment and speak to the ever approach to achieve breakthrough tool for the job Participants: To be confirmed
  • present question of “culture change”. performance with the Milliken Performance • Integrate it with your other NPD processes Roger Myers, Vice President – System (e.g. Stage Gate) Global Operational Excellence • Addressing the changing role of leadership • Six Sigma and customer connections - OSRAM SYLVANIA in balancing current and future priorities Co-creating with your customers • Engaging every associate in the organization • Recent examples from Xeroxs practice Craig Long Vice President, Quality and Six Dr Stephen Hoover, Vice President Xerox Sigma, MILLIKEN Research Center, XEROX CORPORATION3.45 Synergizing Lean and Six Sigma – Combining Lean and DMADV to LEAN & SIX SIGMA VP FORUM– Consolidating the Structure for a Innovate Processes Exclusive discussion and roundtable for Chief Quality Officers and VPs.4.25 Seamless Integration • Optimizing process speed and efficiency Suggested topics for discussion: • Building standards for solid Lean and Six using DOE • What does the body of knowledge need to look like for MBBs and BBs? Sigma implementation • Utilizing Lean concepts in an Engineering • Defining the competence mix (tools and capabilities) • Having the infrastructure in place environment • Defining base-line transactional cost of processes transformed by Lean Six Sigma integration • Standardization of Lean across the • Building a Pull-System for Innovation and • Building the business case to harvest business value organization Lean through BPM • Aligning human behaviours for employee buy-in • Lessons learned Gregory Robertson, Director of Six Sigma, Moderator: Dr Prasad Raje, Founder, INSTANTIS Pete Abilla and Alex Bellabarba, Heads of BLACK & VEATCH CORPORATION Participants: Laurel LaBauve, Vice President, Lean Sigma, MERCK Process Improvement for Customer Service, Tony Coomer, Vice President of Continuous Improvement, LEAR CORPORATION North America & Europe, EBAY Martina Kuhlmeyer, Executive Vice President of Six Sigma, TEXTRON FINANCIAL Craig Long, Vice President of Quality, MILLIKEN Laura Money, Vice President, Business Process Improvement, BMO FINANCIAL GROUP Winners of the Best Achievement of Integrating Lean and Six Sigma Award 2007 Srisu Subrahmanyam, Vice President, Continuous Improvement, UNITED AIRLINES4.30 What Does an Advanced Lean and Six Sigma Organization Look Like? • How is it moving forward in production, cost savings and education • What should you incorporate for an advanced Lean Six Sigma deployment? • Using the right tools and initiatives for an integrated business process improvement tool-kit • Creating the right balance for innovation Debra Levantrosser, Executive Director, Lean/Supply Chain, JOHNSON & JOHNSON5.15 Gala ReceptionKEYNOTE BIOGRAPHIES LEE COCKERELL is the Former Executive Vice President of Operations at THE MICHAEL G. WINSTON Expert on Leadership, Change and Innovation. WALT DISNEY WORLD RESORT. His expertise in great leadership contributed to the With 25 years of experience as a business leader, change agent, and organization world-class quality and customer service at this number one vacation destination in the strategist, Michael G. Winston has been in the "eye of the storm" in businesses going world. Lee led a team of 40,000 Cast Members and was responsible for the operations through massive transformation. of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village As Global Head, Worldwide Leadership and Organization Development for Merrill and a sports and recreation complex in addition to the ancillary operations. At Walt Lynch, he served during one of the most challenging periods in the history of the Disney, Lee received a number of awards for outstanding leadership and business financial markets - before and after 9/11/01. performance, including the 2006 Excellence In Production Operations Management and Currently, he serves as Managing Director and Chief Leadership Officer forLeadership (POMS) from the Productions and Operations Management Society. Countrywide Financial Corporation, ($19B revenue, $2.6B net profits and 55,000 employees), with One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which enterprise-wide responsibility for executive succession planning, leadership development andcontinues on as the primary resource for developing the 7000 leaders at Walt Disney World. organization integration. Lee has held various executive positions in the hospitality and entertainment business with Hilton Previously, Michael spent over ten years at Motorola, heading up all organization design, large-scaleHotels for eight years and the Marriott Corporation for 17 years before joining Disney in 1990 to open change, leadership development and succession planning initiatives for the Communications businessesthe Disneyland Paris project. during the companys meteoric rise from $6B to over $30B. He has also held top strategic human Lee has served as Chairman of the Board of Heart of Florida United Way. He currently serves on the resources positions at McDonnell Douglas and Lockheed Corporations during seismic shifts in the industry.Board of Trustees for the Culinary Institute of American (CIA). In 2005 Governor Bush appointed Lee to Concurrent with his corporate career, he has been a Keynote speaker at some of the worlds finestthe Governor’s Commission on Volunteerism and Public Service for the state of Florida. university executive programs and some of the worlds finest companies on change, leadership, Lee continues to deliver keynote speeches and seminars for the world renowned Disney Institute. To strategy and performance. He is the recipient of many awards for his work.learn more about Lee and his focus on management and leadership development go to www.LeeCockerell.com TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • DAY TWO MAIN SUMMIT, May 1st 20087.30 Breakfast for Speakers and Delegates8.30 OPENING ADDRESS DAY TWO: Leading a Successful Lean Sigma Transformation • Lean Sigma journey at Medtronic ENT/NT • Alignment within the organization through visual management - policy deployment • Continuous improvement system integrated with performance management • Lessons learned about the type of leadership required Jerry Bussell, Vice President of Global Operations, MEDTRONIC ENT/NT9.00 KEYNOTE DAY TWO: The Leadership Promise in a Lean and Six Sigma World Change is occurring at a blistering pace, leaving many businesses unprepared. Wave after wave of technological breakthroughs have revolutionized entire industries overnight. Wrenching political changes around the world are bringing new opportunities and fresh risks. Competition in global markets is growing fiercer by the day. More sophisticated customers expect ever- higher levels of quality, customization, convenience, and timeliness. The business climate will likely experience continued turbulence. New regulatory challenges as well as lingering economic uncertainty pose significant challenges. Success will depend not only on size, but also on speed and competitiveness to capitalize on fast-moving changes in markets, technologies, and the general business landscape. The company that dominates will create the most energizing vision, soundest business strategies, most empowering structure, processes and culture, and most talented leadership team. The Leadership Promise in a Lean and Six Sigma World will reveal powerful strategies and proven tools to anticipate, drive and capitalize on change in the quest for ever-higher levels of excellence in anticipating and exceeding customer needs, reducing cycle time, creating flawless product and service integrity and reliability, creating cost-competitive advantage, and developing best-in-class partnerships with employees, suppliers and customers. Senior executives of some of the world’s largest and most respected companies have employed these rock-solid principles and then seen their businesses skyrocket and market values snowball – all while earning the respect of their competitors. This presentation will stimulate thinking and accelerate action. Michael G. Winston, Expert on Leadership, Change and Innovation; Managing Director and Chief Leadership Officer, COUNTRYWIDE FINANCIAL, Former Global Head, Worldwide Leadership and Organization Development, MERRILL LYNCH and Former Vice President and Managing Director, Global Leadership and Organizational Development, MOTOROLA10.10 Morning Coffee Break, BOOK SIGNING: Praveen Gupta - “Virtually Statfree Six Sigma and Discussion Session with Michael Winston PARALLEL TRACKS TRACK E: TRACK F: TRACK G: TRACK H: TRANSACTIONAL SCALING UP LEAN & SIX SIGMA GOVERNMENT/DEFENCE ADVANCED USERS10.40 Process Re-engineering in a Applying Lean Six Sigma in a Global GOVERNMENT & DEFENCE Managing the Corporate Change for Your– Transactional Environment Environment BENCHMARKING FORUM Deployment – Meeting the Needs of Your11.20 Early success (How to do it and practical • Scaling-up Lean Six Sigma deployment Exclusive discussion session and roundtable Evolving Lean and Six Sigma Deployment examples) from a fragmented initiative to an for Lean and Six Sigma Champions/ Leaders • Pitfalls to avoid - Lean culture, a systems • Removing waste integrated global program in Government and Defense passionate approach, training • Improving cycle time • Integrated and flexible toolkit to achieve about Lean and Six Sigma • Measuring ROI on your investment and operational excellence Suggested topics for discussion: the results Implementing a Lean System in a • One continuous improvement umbrella that • Long-term implementation for sustainability - Tailoring metrics to operations Transactional Environment creates alignment across the organization • Technology, innovation and Lean Six - Understanding the gap between current • Moving from the low hanging Fruit to Kathleen Dobbels, Vice President, Sigma – What’s the vision for the future? state and future state complex tools and concepts Continuous Improvement, NIELSEN • Role of leadership in lean six sigma - Creativity vs capital spending • Training and engaging all employees transformation - Truly engaging management • Culture / mindsets • Benefits of taking a holistic enterprise approach • Assigning responsibility that drives Martina Kuhlmeyer, Executive Vice • Top down vs bottom up approach accountability President of Six Sigma and Jeff Johnson, • Identifying the right projects - Determining Master Black Belt, TEXTRON FINANCIAL Moderator: To be confirmed what adds and drives value - Utilizing Participants: Teresa Hay McMahon, value stream mapping Performance Results Director, STATE OF - Identifying the constraints of the flow IOWA DEPT OF MANAGEMENT - Using correct tool and technique for James Warner, P Director Industrial .E. resolution Division, MINNESOTA POLLUTION Tony Coomer, Vice President of Continuous CONTROL AGENCY Improvement, LEAR CORPORATION James Wasiloff, Master Black Belt and11.25 Transactional Kaizen Events Black Belt Centralization Versus Lead Deployment Advisor, US ARMY ADVANCED USERS PANEL– Kaizen Events – also referred to as Blitzes or Decentralization Bruce Bryant, Senior Management Analyst DISCUSSION: Does Lean Six Sigma12.05 Rapid Improvement Events – are one to three Centralize Six Sigma Black Belt resources and Lean Six Sigma Master Black Belt, Stifle Innovation? day focused sessions where a cross-functional under common management or decentralize
  • team focuses on a process to generate rapid them in the organization as a deployment DEFENCE INTELLIGENCE AGENCY • Balancing Lean and Six Sigma with innovation improvement. Transactional Kaizen Events model? That is the key question many VADM Walter Massenburg (Ret.), Former • How Lean and DMADV can be combined are different from Factory Events because it corporate deployment leaders ponder on Commander, Naval Air Systems Command, to re-design processes is often difficult to implement improvements developing a strategic organizational US NAVY • How DOE can support Lean initiatives during the actual Event. While the preparation structure in early deployment. This case study Prof. Deborah J. Nightingale, Dept. of • How Lean and DMADV can be combined for the Event is a primary key to success for will examine both deployment models Aeronautics & Astronautics and Engineering to re-design processes. both Transactional and Factory, the post- weighting advantages and disadvantages, Systems Division, Director, Lean Moderator: To be confirmed Event deliverables are usually different. The and how BMO Financial Group carefully Advancement Initiative, LAI deliverables for a Transactional Event are an evaluated both options, adopted neither and Participants: Gregory Robertson, Improvement Plan and a detailed developed its own successful signature Director of Six Sigma, BLACK & VEATCH Implementation Plan. The Transactional practice. BMO resulted in maximizing Black CORPORATION Kaizen team works diligently in the weeks Belt productivity across the organization and Brian Geschwindt, Managing Master after the Event to execute upon these plans ultimately driving accelerated deployment Black Belt, QUEST DIAGNOSTICS successfully. This difference, as well as others, results in Canada and the US. Tony Coomer, Vice President of Continuous will be explored and several case studies will Richard Lam, Improvement, LEAR CORPORATION be presented to illustrate a typical Lean Six Sigma Corporate Transactional Event and post-Event planning. Deployment Leader, Betsi Harris Ehrlich, Director of Six Sigma and BMO FINANCIAL GROUP Master Black Belt, TYCO INTERNATIONAL12.05 Full Service Plated Lunch for Speakers and Delegates and PRIZE DRAW for Free Books! TRACK I: SERVICE & TRACK J: TRACK K: TRACK L: TRANSACTIONAL ENVIRONMENTS SUPPLY CHAIN GOVERNMENT/DEFENCE MASTER BLACK BELT FORUM1.05 Combining Lean Six Sigma and Supply Chain Optimization and Revenue Building a Lean and Six Sigma Culture MASTER BLACK BELT FORUM– Baldrige to Create a Process-Oriented Growth through Lean Six Sigma in Government Interactive, hands-on session exclusive to1.45 Organization • Leveraging bottom-line impact in the If you can do it here, you can do it anywhere Master Black Belts Using Baldrige core values and criteria supply chain through Lean Six Sigma – Teresa will review the lessons learned in the Engaging and Training Your Master combined with the Lean Six Sigma Decreasing costs and cycle-times cultural transformation journey as experienced Black Belts and Black Belts to Drive performance improvement method, Sharp • Integrating Lean with an ERP system and by the State of Iowa. Since 2003 Iowa has Change Management HealthCare has achieved success in pulling through the supply chain been on a Lean Six Sigma journey that started Employee buy-in is an essential element for numerous clinical and non-clinical • Data mining for continuous improvement in the environmental agency but quickly change management. This workshop will processes. This session will include • Determining the correct replenishment expanded throughout the executive branch. examine the communication, training and lessons learned and success stories strategy to optimize service and cost Learn what has been key to building a Lean tools to align your human capital, change regarding: • Maintaining excellent customer service and culture where “it hasn’t been easy and it organizational behaviours and gain • Business process management a fluid supply chain hasn’t always been pretty,” but significant acceptance and support for a sustainable • Black Belt deployment and training for all • Extending value stream mapping through process has been made “one person at a business process improvement initiative. leaders the supply chain time" through the integration of Lean and Six Topics to be covered: • Project prioritization Paul Pfeiffenberger, Global Continuous Sigma methodologies. • Training and tools to keep Black Belts Clinical case studies regarding Core Improvement Manager, AIR PRODUCTS & Teresa Hay McMahon, Performance Results engaged and energised Measures, Patient Discharge, and OR Case CHEMICALS Director, STATE OF IOWA DEPARTMENT • Mentoring new Black Belts and Green Cart Accuracy will be presented. Non- OF MANAGEMENT Belts – Keeping it fresh and interesting clinical case studies regarding Call Center • Content for Green Belt and Black Belt Service, Out-of-Network Expense Reduction Lean Six Sigma training courses and EMR implementation will also be • On-line versus in-house training presented. • Communication and training for a diverse Nancy Pratt, Senior Vice President, workforce and in Service & Transactional Clinical Effectiveness and Patricia Atkins, Environments Director, • Developing talent pools in Lean Six sigma Lean Six Sigma, SHARP HEALTHCARE, implementation 2007 Malcolm Baldrige National Quality • Integrating Lean concepts into Black Belt Award recipient training • Training for team management for Black Belts and Master Black Belts • Comparing and contrasting the role of Black Belts in different companies Facilitator: To be confirmed TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • DAY TWO MAIN SUMMIT, May 1st 2008 TRACK I: SERVICE & TRANSACTIONAL ENVIRONMENTS TRACK J: SUPPLY CHAIN TRACK K: GOVERNMENT/DEFENCE TRACK L:1.50 Lean Fulfillment in Financial Services Applying Data-Driven Techniques for Supply Chain Enterprise Behavior: Lean and Six Sigma Success MASTER– Find out how a financial services company implemented Excellence in the U. S. Armed Forces BLACK2.30 lean for their forms printing and fulfillment process. Gain • Adopting Lean Six Sigma to steer towards data driven • The “main thing” in relation to services BELT insight into how Six Sigma was used to improve quality techniques • Single process ownership FORUM and how Lean was used to improve the entire forms • Implementing change management processes to assist • Single fleet (customer) driven metric and supporting metrics management process throughout the supply chain. the cultural shift • Enterprise behaviors for success – the behavior model CONT... • Providing easier, automated document ordering • Monitoring supply chain improvement through key • Balancing current and future readiness methods performance indicators • Moving from the business of consumption to the • Eliminating costly, last minute “Rush” printing jobs Steven Lesser, Vice President, Supply Chain North business of warfighting • Six Sigma used to improve the managing of inventory America, ORICA • Lean/Six Sigma/Theories of Constraints/Dynamic Cycle levels to reduce storage, spoilage, and shipping costs Time Reduction as tools to enable increased productivity • Better communication with outside vendors to ensure • Industry/Government relationships (opportunities for form content accuracy through life support) – Examples • Improved internal budgeting of printing and fulfillment • Barriers to success costs VADM Walter Massenburg (Ret.), Former Nathan Guerdet, Operations Manager and Aaron Commander, Naval Air Systems Command, US NAVY Bruner, Operations Manager and Lean Expert, WELLS and Vice President for Readiness and Sustainment, FARGO FINANCIAL Electronics and Information Systems; BAE SYSTEMS, NORTH AMERICA, INC.2.30 Afternoon Coffee and Networking TRACK M: SERVICE & TRANSACTIONAL ENVIRONMENTS TRACK N: PRODUCT DEVELOPMENT TRACK O: MANUFACTURING2.50– Embracing Lean Six Sigma in Service Environments – Confronting the Challenges of Lean Six Sigma in Transferring Lean Principles to the Front Office3.30 Making it Work Product Development • What are your metrics? Challenges, lessons learned and best practices for • Overview of the Guiding Principles for Implementing Lean • Where does standard work apply? intermediate to advanced deployment leaders in Lean Six Product Development at Abbott Diagnostics • Are you in the value stream? Sigma and Master Black Belts. • Managing improvement through portfolio management • Is there a silo mentality? • Challenges of deploying Lean Six Sigma – How change • Measuring the value of projects in Product Development Mike Shuck, Manufacturing Specialist, CHICAGO management is the key • Establishing and developing the financial metrics – MANUFACTURING CENTER • Successfully achieving long-term sustainability through Translating your success into financial gains executive sponsorship support • Driving sustainable improvements through a flexible • Lean Six Sigma as the foundation of your continuous structures improvement strategy and drive for quality Anthony Orzechowski, Director of R&D Quality Adam Hjerpe, Senior Director of Quality, Programme Engineering, ABBOTT DIAGNOSTICS Management, UNITED HEALTH GROUP3.30 CLOSING ADDRESS: Executing a Lean Transformation • Planning and executing a Lean transformation • Common reasons why transformations fail • How the framework applies to all industries Brent Tadsen, Lean Leader and Master Black Belt, GE RAILCAR4.10 Concluding Remarks from the Chair POST-SUMMIT WORKSHOPS, May 2nd 2008 WORKSHOP J: 8.30-11.00 es WORKSHOP K: 8.30-11.00 PRACTICAL INNOVATION: USING TRIZ es VALUE STREAM MAPPING Includ t TO INCREASE CREATIVITY IN LEAN AND SIX SIGMA TO Includ t s s Breakfa Breakfa IN TRANSACTIONAL ENVIRONMENTS MAXIMIZE CUSTOMER SATISFACTION, PRODUCTIVITY AND PROFITSValue Stream Mapping (VSM), a primary tool in Lean Production applications, is a relatively recent TRIZ is the systematic innovation methodology that helps you find creative solutions to all kinds ofaddition to the use of visual representations of how work gets done. It is different than a traditional business and technical problems. Instead of waiting for inspiration to strike, you can be creative
  • process map in which work flows are diagrammed in order to understand the process steps and when YOU need to be creative. TRIZ is fully compatible with Six Sigma and Lean — they tell youinputs/outputs at a task or activity level. The Value Stream Map provides documentation of the what your problem is, and TRIZ helps you find the solution.information and material flows of all processes required to make a product or provide a service. There The workshop is hands-on. You will learn how to apply the following tools to your problems:is typically a VSM for each of the company’s primary value streams, such as concept to launch or •The Ideal Final Resultorder to cash. The focus of VSM is on understanding how the product flows through the various •Use of existing resourcesprocesses in order to identify value added vs. non-valued added activities. Identifying and eliminating •Identification and removal of contradictionswaste and bottlenecks in the value stream and reducing cycle time are key objectives of VSM. WORKSHOP LEADER: Ellen Domb, Ph.D., Founding Editor, THE TRIZ JOURNAL. TRIZ is Dr.Participants will learn how to: Domb’s 6th career: she has been a physics professor, an aerospace engineer, an engineering•Select key value streams within their company manager, a product line general manager, and a strategic planning/quality improvement consultant.•Calculate Takt Time (rate of production required in order to satisfy customer demand) for key In 2005, she was named by Quality Digest Magazine as a leading voice for the future, citing the value streams integration of TRIZ for innovation in quality improvement and quality planning systems. Ellens client•Create a current state VSM work, books, and articles are aimed at making it easy for people to learn TRIZ and to incorporate•Analyze the current state VSM to move toward the future state VSM new thinking methods into their organizations. Clients include the Global 500--Dow Chemical,How you will benefit from this workshop: Hewlett-Packard, 3M, and others and entrepreneurial companies with 3-50 employees.•Understand how VSM can support your company’s Six Sigma lean efforts•Comprehend the basics of VSM in order to assess whether your company should pursue further VSM trainingWORKSHOP LEADER: Betsi Harris Ehrlich, Director of Six Sigma and Master Black Belt,TYCO INTERNATIONAL. In 2002 Ehrlich published the book: “Transactional Six Sigma and LeanServicing™: Leveraging Manufacturing Concepts to Achieve World Class Service”. WORKSHOP L: 11.10–2.00 WORKSHOP M: 11.10–2.00 es Includ es KAIZEN EVENTS: RUNNING Includ HOW TO SUPERCHARGE YOUR Lunch Lunch AN EXCEPTIONAL KAIZEN EVENT LEAN AND SIX SIGMA PROGRAMSThis workshop will teach you how to run highly effective Kaizen Event the GE Way. Learn from a The SCOR model’s strength as a rapid and common approach to characterizing supply chains in aCertified GE Lean Six Sigma Master Black Belt how to: common language complements both Six Sigma and Lean continuous improvement approaches.•Effectively scope a Lean Kaizen Event for success. These methodologies are often viewed as conflicting approaches to continuous improvement.•Prepare the deliverables in advance to make the Kaizen Event run more effectively. This training demonstrates how companies can use these methodologies in concert to produce•Lay out the agenda for the Kaizen Event to maximize the use of everyone’s time. synergistic effects across their supply chains, yielding system-wide improvements.•Set measurable targets for the Kaizen Event. Deliverables will include:•Get real improvements completed during the Kaizen Event. •An introduction to SCOR, Six Sigma, and Lean methodologies as used in a convergence approach•Prioritize and drive the 30/60/90 Day Action Plan after the Kaizen Event. •Use of SCOR Key Performance Indicators (KPI’s) and benchmarking for DMAIC and programsHow you will benefit from this workshop: and Lean initiatives•Learn all the detailed process steps for running a successful Kaizen Event using the proven •The use of Value Stream Maps with SCOR maps and metrics for supply chain continuous DMAIC process structure. improvement and waste elimination1. Define (5-7 weeks before Event) •Application of Six Sigma DMAIC and Lean Value Stream Analysis within the SCOR Project Roadmap2. Measure (1-3 weeks before the Event) Benefits: Supply-Chain, Six Sigma, and Lean professionals can gain an understanding of how to3. Analyze (1 week prior and during the Event) use the SCOR framework to extend the benefits of continuous improvement across their4. Improve (During the Event and then 30/60/90 day plan) extended supply chain to create overall system improvements.5. Control (Post Implementation – Leadership Previews and Process Ownership WORKSHOP LEADER: Dan Swartwood, Director of Value Chain Center of Excellence,Learn how to create excitement and drive change to support your Kaizen Event PRAGMATEK CONSULTING GROUP. He is an experienced change-leader in the areas ofWORKSHOP LEADER: Pam Conard, Director, The Center for Quality of Management, supply chain management, quality improvement, unit cost reduction and transformation.a Division of GOAL/QPC. Pam spent 10 years driving results in various divisions of GE and is aGE-Certified Lean Six Sigma Master Black Belt. Places limited –2.00 – 5.00 EXCLUSIVE SITE VISIT: Tour of Operations Control Centre (OCC) at UNITED AIRLINES, Elk Grove, IL BOOK NOW!Experience first-hand the Continuous Improvement Program that has been working in practice at United Airlines in this behind the scenes tour – See the reality ofworking in a Lean and Six Sigma environment.This unique site visit gives you the opportunity to experience first-hand what can be accomplished through Lean and Six Sigma, as part of the continuous improvement tool-kit:•Find out how the CI program at United has changed the business•Gain insight into the first-hand use of Six Sigma methods and Lean tools in a business environment•See for yourself the major accomplishments in customer facing functions (reservations, airports – baggage, lobby etc..) and HR, and the impact on employees and customer satisfactionTOUR FACILITATOR: Srisu Subrahmanyam, Vice President, Continuous Improvement and the Enterprise Continuous Improvement Team at UNITED AIRLINESCoaches depart from The Westin Lombard at 2.00pm, returning to the hotel at the latest by 6.30pm.Places are limited, BOOK NOW to secure your place. Please sign up for this exclusive site visit on the registration form. TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • PartnersEXECUTIVE SPONSORS: Air Academy Associates is a leading provider of innovative Powersteering is the leading provider of Enterprise Six Sigma consulting and training services, e-learning Project & Portfolio software used to manage Operational solutions, public workshops, textbooks, training aids, and Excellence, IT, Business Transformation and other strategic software for clients worldwide. Embraced by hundreds of initiatives. Our easy-to-use software provides executives clients, our Knowledge Based approach drives customer at the US Army, US Navy, US Air Force, Raytheon, Merck, satisfaction and improves profits. Johnson & Johnson, United Health Group, TD Bank, Washington Mutual, IBM, Heinz, Best Buy and over 85 other customers with real-time executive visibility, strategy alignment, and enhanced team productivity toSHOWCASE EXHIBITORS: drive strategy and accelerate results across the enterprise. To exhibit or sponsor the Lean & Six Sigma Summit, please contact Louise Gosling, louise.gosling@wcbf.com or call +1 800-959-2614EXCLUSIVE SUMMIT PARTNER: OFFICIAL PUBLICATIONS: GOAL/QPC offers people practical tools and organizational skills to Quality Digest is a total-solution media company for quality support teamwork and continuous process improvement within professionals. Our readership spans the spectrum of the quality their organizations. Our most popular product line, the Memory industry, from top-level managers to those on the shop floor. Each Jogger™ series of pocket guides, helps employees at all levels to month, Quality Digest delivers news, columns and feature articles acquire and perform critical skills for assuring product and service covering metrology, management, service quality, standards, Six quality and effective process performance. Our newest additions to Sigma, lean, software and more. Regular e-newsletters to select the Memory Jogger™ series – The Black Belt Memory Jogger™, readers cover the industry in real time. Quality Digest is the place The Six Sigma Memory Jogger™ II, The Lean Enterprise Memory quality professionals turn for the information that affects their Jogger™, The Design for Six Sigma Memory Jogger™, and The businesses. Software Requirements Memory Jogger™. Quality Magazine delivers practical information that manufacturing professionals can use to initiate, implement, manage andRECOMMENDED ONLINE RESOURCE: reinforce quality on the shop floor and companywide. Quality Magazine reports, documents and supports advances in quality- SixSigmaZone Timely, Topical, Fresh, Credible, Clear and related technology, techniques and management. Quality Concisely Worded Information for the Six Sigma and Process Magazine brings readers the experts in measurement, test, Improvement Community inspections, standards and management techniques on a monthly basis.MEDIA PARTNERS: ASD Media reaches the heart of the global Aerospace & Defence market. FASSBEX (Finance and Accounting Shared Service Benchmarking Professionals in the Aerospace & Defence market use the ASD Media internet Exchange) is a community of more than 1000 organisations interested in platforms to: Be informed on the latest market developments, find the latest ‘Knowledge Exchange’. The site contains Case Studies, News, business news, find the upcoming events, find companies and organizations and Benchmarking, Features, Events and Forums. Membership is FREE! distribute news globally. www.asd-network.com Members receive regular newsletters, opportunity to attend FREE ‘best practice’ webinars and attractive discounts to events. Aviation Week, a division of The McGraw-Hill Companies, is the largest multimedia information and services provider to the global aviation, aerospace Finance Director Europe The role of the European finance director has and defense industries. Its portfolio includes Publications: Aviation Week & changed dramatically in recent years, with corporate leadership emerging as Space Technology, Defense Technology International, Business & Commercial the key focus of the financial executive’s role. Published since 1992, Finance Aviation, Overhaul & Maintenance, ShowNews, Aviation Daily, The Weekly of Director Europe has gained a reputation for informative and authoritative Business Aviation, Aerospace Daily & Defense Report and the World Aerospace coverage of the challenges which increased strategic influence brings. Database Web portal: www.aviationweek.com The Aviation Week Intelligence The publication boasts incisive commentary and analysis from the world’s Network (AWIN): www.aviationweek.com/awin most powerful business leaders alongside investigative and provocative articles from leading journalists. www.the-financedirector.com
  • BPM Forum is an elite C-level, customer organization dedicated to advancing ITtoolbox is an online community, enabling peers to share professional business performance management techniques, technologies, and processes knowledge about information technology. Leveraging a proprietary contextual in global enterprises and government organizations. The Forum brings matching system, ITtoolbox packages advertising content into the together nearly 500 C-level executive members. Forum members collaborate in community interaction process to add value to users and deliver quantifiably the pursuit of innovations in business performance management, the practice superior results to vendors advertising to this community of 2 million of enabling organizations to translate strategies into plans, monitor execution, professionals. and provide insight to improve financial and operational performance. For more The MIT Lean Advancement Initiative (LAI), formerly known as the information on the BPM Forum please go to: www.bpmforum.com Lean Aerospace Initiative, and its educational network (EdNet) enables Business Process Trends (BPTrends) is the comprehensive source of members to effectively, efficiently, and reliably create value in complex information and analysis focused on trends, directions and best practices in and rapidly changing environments. LAIs engaged scholarship research business process change. BPTrends is targeted at business managers, model is based on its 60+ members – from industry, government and vendors and associations. Membership in BPTrends is available FREE to academia – working collaboratively to define key enterprise transformation everyone, and all members receive Monthly email UPDATES and ADVISORS. challenges and then supporting LAI research and the development of tools Sign up to become a member today. www.bptrends.com and products to address those challenges. Business Intelligence Network provides a comprehensive array of articles Manubiz is an online B2B community for the delivery of technology solutions, and resources spanning topics from business strategy to technology selection resources and services to decision-makers in manufacturing companies. and implementation processes through a network of websites in the US and ManuBiz brings together consultants, industry experts, technology suppliers abroad. Contributing their expertise to the Business Intelligence Network are the and decision-makers into a single site focused on helping manufacturers most respected thought leaders in business intelligence, business performance align technology with their business needs. management, data warehousing, information quality and data integration. onesixsigma.com is the leading independent information portal for the Six Chief Executive Officer (CEO) Created to meet the specific needs of the Sigma, Lean and Business Excellence professional in Europe. top executives at major corporations worldwide, CEO Journal is read by onesixsigma.com provides extensive learning, development, networking and a growing requested circulation. The publication boasts incisive marketing opportunities. The latest quality job opportunities and the top commentary and analysis from the worlds most powerful business leaders training & networking events are easily accessible to our users. alongside investigative and provocative articles from leading journalists. Six Sigma City is the Premier Job Board for the global Quality and Change www.the-chiefexecutive.com Management professional. Whether you’re an MBB seeking work in Michigan Defense Daily provides defense decision makers with breaking news and (US), a Lean Engineer looking to labour in Luxembourg (Europe), or an developments, new contracts and business leads and insider tips for strategic Organisational Change expert from Oldham (UK), if you’re involved in Quality planning. Be the first to act on money-making opportunities and market trends and Change there really is only one portal to visit: Six Sigma City. with our in-depth coverage of the Pentagon, Capitol Hill, NASA, the Armed Supply & Demand Chain Executive is the executive’s user manual for Services, Wall Street, and the international marketplace. Defense Daily is the successful supply chain transformation, utilizing hard-hitting analysis, defense and aerospace industry’s premiere source for global business news viewpoints and unbiased case studies to steer executives and supply and analysis in land, sea, air and space! www.defensedaily.com management professionals through the complicated, yet critical, world of Defense Update International magazine provides an online resource for supply and demand chain enablement to gain competitive advantage. On military professionals and enthusiasts. With daily updated news feed covering the web at www.sdcexec.com news and analysis on modern military & aerospace technology. Discussing all aspects, from combat systems, to business and financial news from the defense industry sector Defense Update is tailored for professionals. Among the tools available to readers are the extensive, up-to-date events calendar, comprehensive product coverage, a military theme bookstore, job center, and more… Visit www.defense-update.com to join the free subscription service.SUPPORTING AS SOCIATIONS: Founded in 1880 as the American Society of Mechanical Engineers, ASME is The Chicago Manufacturing Center CMC is committed to improving the a not-for-profit professional organization that promotes the art, science and profitability and global competitiveness of Illinois manufacturing through practice of mechanical and multidisciplinary engineering and allied sciences innovative solutions for top and bottom-line growth. CMC is an affiliate of the throughout the world. The core values of ASME are rooted in its mission to Manufacturing Extension Partnership, a program of the U.S. Department of better enable mechanical engineering practitioners to contribute to the well-being Commerce’s National Institute of Standards and Technology (NIST). NIST-MEP of humankind. centers in every state work directly with small and mid-sized manufacturers, providing expertise and services tailored to their unique needs. CMC helps APICS is the global leader and premier source of the body of knowledge in companies identify and implement improvements in operational excellence, operations management, including production, inventory, supply chain, materials then leverage those gains to strengthen their competitive position in the management, purchasing, and logistics. Since 1957, individuals and companies marketplace. have relied on APICS for its superior training, internationally recognized certifications, comprehensive resources, and worldwide network of accomplished The Supply-Chain Council has close to 1,000 corporate members world-wide industry professionals. and has established international chapters in North America, Europe, Greater China, Japan, Australia/New Zealand, South East Asia, Latin America, The Center for Excellence in Operations, Inc. (CEO) is a leading global Brazil and Southern Africa. Development of an additional chapter in India operations management consulting firm specializing in Lean, Six Sigma, Supply is underway. The Supply-Chain Councils membership consists primarily Chain Management, and Accelerated New Product Development. CEO helps practitioners representing a broad cross section of industries, including Manufacturing, Distribution and Service enterprises implement the latest manufacturers, services, distributors, and retailers. For more details please visit operations improvement methodologies and become Best-In-Class performers in their www.supply-chain.org industry. CEO’s professionals enjoy the success of transforming good organizations into great organizations. We refer to this transformation as business excellence. TO REGISTER: Call Toll Free: 1-800-959-6549 or 1-312-466-5774 Fax Toll Free: 1-800-959-6561 or 1-312-873-4331 Email: reg@wcbf.com Register On-line: www.wcbf.com/quality/5082
  • Lean & Six Sigma Summit Driving Innovation and Growth through Business Process Improvement r online Registe it card April 29 – May 2, 2008, The Westin Lombard, Chicago, IL with cred eive an and rec nal additio nt cou $50 dis YES, I want to register GROUP DISCOUNTS : Please contact Louise Gosling, I Gold Package: April 29 – May 2 *Price Before Price Before Full Price at the number below to co-ordinate Summit plus Pre-Summit and 02/22/08 03/28/08 group bookings or email louise.gosling@wcbf.com. Post-Summit Workshops I $4392 Save $600  I $4492 Save $500  $4992 Discounts apply to full price only. I Silver Package: April 29 – May 1 Teams of 3+ 10% discount Summit plus Pre-Summit Workshops I $3393 Save $500  I $3493 Save $400  $3893 Teams of 4+ 20% discount Teams of 6+ 30% discount I Bronze Package: April 30 – May 2  $2994 Save $400  I I $3094 Save $300 $3394 Teams of 8+ 35% discount Summit plus Post-Summit Workshops Teams of 10+40% discount I Summit Only: April 30 – May 1 I $2695 Save $300  I $2795 Save $200  $2995 Teams of 20+45% discount *FREE! All completed registrations received before 2/22/08 will be entitled to receive Teams of 30+50% discount 5 GOAL/QPC Memory Joggers worth over $75, to be sent to you by GOAL/QPC prior to Government Agencies the event. If you wish to take advantage of this offer, please tick this box and Military special pricing: 30% discount on full prices above. To receive early bird discounts, payment must be made at the time of registration and before the respective cut-off date. One discount per registration other than the online credit card offer Please call 800-959-6549 to obtain this pricing when registering. RE G IS T RA T IO N C O D E F O R T H IS E V E NT : DS2 Please also quote this when registering on-line or by telephone Please tick to select the options you wish to attend: Silver and Gold packages Only: Workshops – April 29 A or B or C and D or E or F and G or H or I Bronze and Gold packages Only: Workshops – May 2 J or K and L or M United Airlines Site Visit (May 2, 2pm) All Packages: Lean & Six Sigma VP Forum (April 30, 3.45pm) Government & Defense Benchmarking Forum (May 1, 11.10am) Mr/Mrs/Miss/Ms/Dr/Other How to Register Name Toll Free (1) 800-959-6549 or (1) 312-466-5774 Complete and send this registration form to Position Fax Toll Free (1) 800-959-6561 or (1) 312-873-4331 Approx length of time personally involved in Six Sigma Years Months By Post: Complete and return the registration form Organization together with check to WCBF Inc, Customer Service, Nature of Business 30 South Wacker Drive, 22nd Floor, Email Address Chicago, Illinois, 60606 USA online: www.wcbf.com/quality/5082 Address e-mail: reg@wcbf.com Payment Methods Zipcode Country Check. Telephone Cell Enclosed is our check for $........................ in favour of WCBF. Fax Credit Card. Please debit my I Visa  I Amex I Eurocard   Dept. Head Title I Mastercard  I Access I Switch   Signature Yes, I agree to WCBF’s terms Card Number Expiry Date Signature Card Verification Number Venue: Accommodation: The Westin Lombard Yorktown Center Hotel and travel costs are NOT included in the 70 Yorktown Center, Lombard Summit fee. However, WCBF has negotiated Billing Address Illinois 60148, United States reduced room rates with the hotel for those Phone: (630) 719-8000 attending the Summit of $199++ per room per By Bank Transfer. Please call for details. www.westinlombard.com night. Please quote the Summit title when making Payment Terms and Conditions the booking. Payment includes refreshments, lunches and delegate pack containing all presentations and meeting materials. For us to make sure that we can provide you with the best service, please arrange for payment to arrive 10 days prior to the conference. For less than 10 days prior to the event, a credit card payment will be requested.Delegate Cancellation Policy of issue. No refunds will be available for cancellations or postponements.If you have to cancel your registration you can either send a substitute WCBF is not responsible for any loss or damage as a result of a Protection of your datacolleague in your place or claim a credit within the following time frames substitution, alteration, cancellation, or postponement of an event. WCBF Personal data is gathered in accordance with the Data Protection Act 1998.Your details may be passed to otherbefore the conference. To send a substitute colleague, please send an shall assume no liability whatsoever if this event is altered, rescheduled, companies who wish to communicate with you offers related to your business activities.email to reg@wcbf.com with your full contact details of the current postponed or cancelled due to a fortuitous event, unforeseen occurrence If you do not wish to receive these offers, please write to WCBF Customer Service at the address above.attendee and conference they are registered for, and then your full or any other event that renders performance of this conferencecontact details, including your job title, and email address.WCBF does not provide refunds for cancellations. inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act Unable to attend? of God; governmental restrictions and/or regulations; war or apparent actFor cancellations received in writing more than ten (10) working daysprior to the conference you will receive a 100% credit to be used at of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on The summit experience is unique, but we can still provide you withanother WCBF conference for up to one year from the date of issue. Forcancellations received less than ten (10) working days prior to the event no transportation facilities/means of transportation; or any other emergency. the documentation of the event you missed on CD! Please completecredits will be issued. In the event that WCBF cancels an event, delegatepayments at the date of cancellation will be credited to a future WCBF Changes to the Programme Registration Form and Payment Methods, and your copy of the eventevent. This credit will be available for up to one year from the date of issue. Please note that speakers and topics were confirmed at the time of documentation will be posted to you. Please allow for 28 days for delivery. In the event that WCBF postpones an event, delegate payments at the publishing, however, circumstances beyond the control of the organiserspostponement date will be credited towards the rescheduled date. If the may necessitate substitutions, alterations or cancellations of the speakers To place an order please tick. I CD (slides of all presentations) –delegate is unable to attend the rescheduled event, the delegate will and/or topics. As such, WCBF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or $699 (inc P&P)receive a 100% credit representing payments made towards a futureWCBF event. This credit will be available for up to one year from the date alterations will be updated on our web page as soon as possible. www.wcbf.com/quality/5082