Although many successful Lean/Six Sigma companies start a program from the top down, some grow from the ground up.
Here’s our story … The Beginning of Lean/Six Sigma at CSC
In 2000, word came that a few of our accounts out there were improving customer satisfaction and revenue while reducing costs and errors. It was like a voice from the wilderness. The Beginning of Lean/Six Sigma at CSC CSAT and Revenue Errors and Costs
Six Sigma The Master asked how? Turns out they were using some new fangled tools and they called it The Master said, “I don’t care what you call it, do more of it!” The Beginning of Lean/Six Sigma at CSC
So, in early 2001 those few accounts began training others in the use of “those new fangled tools.” The Master asked, “ If it worked over there, will it work over here?” And it did! And the practice spread, and it was good. The Beginning of Lean/Six Sigma at CSC
In early 2002 the Master asked a few of the Karate disciples (an MBB and several BBs) to train a whole division in Lean/Six Sigma. And they multiplied … and did statistical analysis as well. The Beginning of Lean/Six Sigma at CSC
By late 2002, it was working so well the Master said to all the divisions, “ We are now a Lean/Six Sigma company. And that led to … Embrace this new practice as it is now ours!” The Beginning of Lean/Six Sigma at CSC
CSC: 45 Years of Leadership in Quality Initiatives
As a world-class company with a 45-year history of leadership in quality initiatives, CSC is constantly looking for ways to improve the quality of our processes and sharpen our focus on serving clients. The CSC Six Sigma Program is an integral part of this effort and a testament to CSC’s commitment to building process improvement into our client engagements.
No matter what the area of your work, the Six Sigma methodology will help you document, understand, and improve your processes — thereby ensuring better service to your clients, higher return on investment, and improved morale among team members.
I look forward to your ongoing involvement in this important program, which will play a critical role in CSC’s continued success. Please ensure wide and successful deployment of this initiative in your respective business units.
Michael W. Laphen President and Chief Operating Officer Computer Sciences Corporation The Beginning of Lean/Six Sigma at CSC
Which projects do you choose? Gain momentum by aligning business problems and strategic initiatives. Testing Inspection Costs Scrap Rework Rejects Warranty Customer Allowances Pricing and Billing Errors Revenue Leakage Late Delivery Lost Sales Late Product Introduction Long Cycle Times Lost Customer Loyalty Excess Inventory Excessive Overtime Overdue Receivables Eng. Change Orders Expediting Parts Time with Dissatisfied Customers Morale, Productivity, Turnover Lean/Six Sigma attacks the entire “iceberg” systmatically resulting in higher quality, lower cost, timeliness, and improved customer satisfaction. Strategic Initiatives: 1. Reduce time to receive parts from vendors. 2. Reduce the cost of bidding. Lost Opportunity Traditional quality costs — 4% to 5% of sales Hidden quality costs difficult to measure — around 15% to 25%
Three Components to a Successful Six Sigma Deployment
Infrastructure for the project/belt selection and training
Management support at all levels
Crisp process for identifying the right belts (Green Belt, Black Belt, Master Black Belt)
Crisp process for project selection
Work with CSC to pick projects benefiting them and reducing costs
Matching the belts with the projects
Improve processes by increasing customer/employee satisfaction, revenue, and performance while reducing costs, waste, and defects
Former First Lady Barbara Bush: “I am so glad to have this opportunity to send my warmest greetings and congratulations to Rob and Wanice Bryant. Rob's determination certainly is an enormous inspiration. George joins me in sending our very best wishes.”
Governor Arnold Schwarzenegger, California: “Congratulations on your accomplishment of a cross country trip on a row-cycle. That was a monumental achievement, and I wish to congratulate you on both your mental and physical endurance. I deeply admire what you have done!”
Tom Landry, Former Dallas Cowboys Head Coach: “Rob is a coach’s kind of guy, he never quits. Rob set two world records even though he is paralyzed from the waist down. He is a man of faith, and I am looking forward to walking with him in heaven some day.” (Quote from a network program which Tom Landry hosted.)
Author and Speaker Zig Ziglar: “Rob Bryant is an effective speaker! He had our staff laughing one minute and crying the next. He is an inspirational man who, by example as well as a very effective presentation, is able to give encouragement and hope to those who have the privilege of listening to him. He will be a “hit” with your group. Rob’s message is timely and challenging — one that you will long remember. Rob has a champion’s heart and is an encouragement and inspiration to us all.”
Author and Aerobics Authority Kenneth H. Cooper, M.D.: "Rob, I am overwhelmed by your accomplishment in the face of unbelievable obstacles! You are worthy of the highest praise for motivating millions of people to improve their health and fitness.”
Minister Joni Erickson Tada: “Rob believes that we should never give up! God has given us the ability to either accept our situation, or change it.“ (Quote from a broadcast)
USA Today’s Ben Brown: “The next time you moan about 20 minutes on an exercise bike, think about Rob Bryant, a 35-year old aerospace engineer, who has just finished a four-month, 3,280 mile workout on an oar-equipped tricycle ... Though paralyzed from the waist down, he also pushed and pulled himself with crutches over 24 miles from Fort Worth to Dallas!“
Former Senator Chuck Robb, Virginia: “Rob, it is with great pleasure that I congratulate you for holding two world records and am honored that I could greet you at the finish line at the Capitol. Congratulations to you and your family.“
Former Governor William Donald Schaefer, Maryland: “It is with great pleasure that I congratulate you. This grueling journey, which more than tripled the previous world record, is an outstanding and inspirational achievement. I hope you are as proud of your Maryland roots as we are of you.“
State Senator Roy Dyson, Maryland: “Mr. Speaker, I rise today to pay tribute to [Rob Bryant's employer] and to Rob Bryant. Rob Bryant has been a paraplegic since 1982 when he fell 55 feet from an oil rig. Despite his handicap, he has just completed a courageous 3,280 mile “Row Across America”. Mr. Speaker, it is both an honor and a pleasure to salute Rob Bryant today.“
Former Congressman Pete Geren, Texas: “Mr. Speaker, strength and perseverance rolled into town this week in the heart of Rob Bryant. He has just completed a 3,280 mile journey from Los Angeles to Washington, DC on a hand propelled row cycle. Rob Bryant is an author and stands tall in our eyes. He is truly an inspiration to all of us.“
Senator Kay Granger, Texas: “I commend you for your past and future accomplishments, your generosity, and for being the special person for whom we all have the greatest respect and admiration.“