Passive aggression and dealing with the same.

1. Passive Aggression
Dealing with resistance to change
Vijay Chandra Katte
Ebin John Poovanthy

2. bout Me
> Agile Coach @
https://in.linkedin.com/in/ebinjp
ebinjp@hotmail.com
@ebinjohnp
> Agile Coach @
https://in.linkedin.com/in/vijaychandrakatte
vijay.Chandra@gmail.com
@vijay_chandra

3. Intent
- Understanding of resistance to change
- Passive Aggression
- Recognizing the patterns
- Demonstration with Audience participation
- Deal with it
- Q&A

4. Resistance to ‘CHANGE’
• Change is HARD!
• We resist change because we FEAR its
unknown consequences
• Absence of BIG picture
• LACK of Alignment
• Roger’s diffusion Bell

5. Passive Aggression - Patterns
JOIN LATE
CRITICAL
PROCASTINATE
DAMAGE
NO REACTION
BITTER
WHATEVER!
SARCASTIC

6. Passive Aggression - Patterns
• Passive-aggressive behavior is the indirect
expression of hostility, such as
through procrastination, stubbornness,
sullenness, or deliberate or repeated failure to
accomplish requested tasks for which one is
(often explicitly) responsible.
- https://en.wikipedia.org/wiki/Passive-aggressive_behavior
• Manifestation of resistance to change

7. Passive Aggression – 5W
• Who - Anyone part of change setup
• What - Sugar coated hostility
• Where - Changing environment
• When - Throughout journey
• Why - Insecurities
• How - Suppressed expression
Image courtesy: http://www.integritymc.com/blog/wp-content/uploads/2012/11/5ws2.jpg

8. Demonstration
Volunteers from audience invited for
demonstration of passive aggressive
behavior as role plays

9. Passive Aggression - in Scrum
• Development Managers
» Shift from Command & Control
» What will happen to my current role?
• Dev team members
» Why should I put team first ?
» What happens if I don’t show progress everyday?
• QA team members
» Metric madness
» Learn to write code?
• Scrum Masters
» If I protect the team who will protect me?
» Lack of clarity of role
• Product Owner
» Why should I adopt to new way of working?
» Involvement throughout the project?

10. Passive Aggression – Deal with it!
• Dig deeper to understand the cause
• Bring the roles close to purpose
• Help to deal with insecurities
• Set a clear expectation
• Get to the point – stop beating the bush
• Assertive communication
• Embrace the big picture

11. Change is the law
of life. And those
who look only to
the past or present
are certain to miss
the future.
John F Kennedy

12. https://in.linkedin.com/in/vijaychandrakatte
vijay.Chandra@gmail.com
@vijay_chandra
https://in.linkedin.com/in/ebinjp
ebinjp@hotmail.com
@ebinjohnp

13. Thank you