Video conferencing, volunteers and variations


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  • Parent to Parent are a National Organisation who have been providing services to “see above” for over 25 years, we have 10 regional offices and a National Office based in Hamilton.
  • I am their training co-ordinator and have been since March 2007 I am also a VC Vouyeur! (hence the pirate costume)
  • I am responsible for the co-ordination and development of a number of differnent courses All courses have been created to meet some of the general and specific needs of the families we work with.
  • Support Parent Training - 18 hour course –course for Parent volunteers looks at communication skills, stress, grief, support and some of the systems people may need to work with.
  • As an organisation it was recognised that training is an important element to the volunteer roles we ask people to fill, therefore this means that some of the training is compulsory and can not be ignored or reduced time wise. Interest in the courses was out there but not necessarily in the numbers we would have liked, often causing courses to be cancelled due to increasing costs. Trainer fees and expenses were the same for delivery to 8 as they are for 18. Certain courses were not easy to find trainers for, due to the content or experience looked for which again caused an increase in costs with flying people around the country. So how did we go about addressing these?
  • We carried out some research. We looked at the current structure of the courses and if there was any flexibility in how the courses were delivered. Rather than rely on the overarching course objectives, objectives were put in place for each section of the course giving more clarity to trainers on there delivery. Looking back over evaulations from the last 5 years, suggestions were identified which were of interest. The main courses worked on were the SP and Sibleader courses
  • Only after attending the courses and seeing how they were being delivered could real change be made. Seeing peoples reactions to the content was a lot more informative than reading the evaulations and workbooks. Sib
  • Content of courses the same but focused slightley differently. Offering shorter modules and on job trianing provided more awareness of the position on offer. Empowerment Key skills for use in own situation Awareness of similarity and difference Increased participation which could lead to further friendship Confidence and increased awareness of the volunteer position within the organisation Using the VC helps connect volunteers and provides ongoing training opportunities.
  • Research showed that there was interest and the numbers out there, how to get them involved. SP Course structures – Tried a number of different SP options Split courses with VC follow up session for joint group delivery Weekend, mid week and residential courses These all revolved around delivery of the full 18 hour course with in a three week period Looked at offering shorter modules which could stand alone if needed and which provided something for the participant and something for the organisation.
  • Video conferencing, volunteers and variations

    1. 1. Video Conferencing, Volunteers and Variation
    2. 2. Who are Parent to Parent? <ul><li>Mission Statement </li></ul><ul><li>Empowering parents, caregivers and whanau who have children and family members with disabilities, health impairments, or special needs through support and provision of information </li></ul>
    3. 3. Who am I?
    4. 4. <ul><li>Video Conferencing </li></ul>
    5. 5. Video Conferencing <ul><li>More than just a phone call </li></ul>
    6. 6. AGM & Special Meetings <ul><li>The Head Injury Society has used the Parent to Parent video conferencing units in Hamilton and Invercargill.  </li></ul><ul><li>“ We are a community group with limited funding and are required to have all Head Injury Society working Committees and/or members together for our AGM and Special meetings. This is possible with the VC services provided by Parent to Parent.” </li></ul><ul><li>Ella Scheepers , Office Administrator </li></ul>
    7. 7. Presentations & Seminars
    8. 8. Learning & Networking <ul><li>“ The Werry Centre is delighted to have been able to work with Parent to Parent to ensure the widest possible national participation in learning opportunities.” </li></ul><ul><li>  </li></ul><ul><li>“ Twice in the last year, we have been able to extend our opportunities for learning and networking.  It is ever-more expensive and inconvenient for those working in the sector to travel for learning opportunities, and the ability to participate from a distance has greatly enhanced our ability to make seminars and meetings available to a wider audience.” </li></ul><ul><li>Pauline Proud , Werry Centre Co-ordinator </li></ul>
    9. 9. Staff Meetings and training
    10. 10. Recruitment <ul><li>“ As the Family Support Manager at Heart Children I have used the video conferencing network for interviewing and team meetings. I would use it again as it costs us a quarter of the amount it would have to bring our team to Auckland.” </li></ul><ul><li>Shona Harvey , Family Support Manager </li></ul><ul><li>  </li></ul>
    11. 11. Training
    12. 12. <ul><li>Volunteers </li></ul>
    13. 13. Parent to Parent Volunteers <ul><li>Support Parents </li></ul><ul><li>Sibling Leaders </li></ul><ul><li>Support Parent Advocates </li></ul>
    14. 14. Support Parent Training <ul><li>18 hour (three day) training course </li></ul>
    15. 15. <ul><li>Variation </li></ul>
    16. 16. Training Issues <ul><li>Training course compulsory for volunteers </li></ul><ul><li>Lots of interest but spread nationwide </li></ul><ul><li>Increasing costs </li></ul><ul><li>Insufficient trainers for some courses leading to added expense of accommodation, flights etc </li></ul>
    17. 17. Research <ul><li>Course structure </li></ul><ul><li>Key objectives for each element </li></ul><ul><li>Participant and trainer feedback </li></ul>
    18. 18. Solutions <ul><li>Identify possible course modules </li></ul><ul><li>Get people together to receive training </li></ul><ul><li>Allow trainers to deliver training locally </li></ul>
    19. 19. In Practice <ul><li>Utilised Video Conferencing </li></ul><ul><li>Modularised the training course in different ways </li></ul><ul><li>Merged regional courses </li></ul><ul><li>Provided awareness sessions </li></ul>
    20. 20. Parent Support Programme <ul><li>Three modules, two compulsory </li></ul>
    21. 21. <ul><li>Thank you </li></ul><ul><li>for your time </li></ul>
    22. 22. Contact: <ul><li>Parent to Parent National Office </li></ul><ul><li>Waikato Mail Centre </li></ul><ul><li>Hamilton 3240 </li></ul><ul><li>Phone toll-free: 0508 236 236 </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>w </li></ul>