Your SlideShare is downloading. ×
Unify and Simplify Better Collaboration for
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Unify and Simplify Better Collaboration for

155

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
155
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Unify and Simplify Better Collaboration for Improved Productivity Alicia Heaton
  • 2. Agenda
    • Meridian and UCC
    • Our Network of Skills and Partners
    • The Value of UCC
    • ROI and Getting Started
    • Meridian IT Practice Areas and Services Offerings
    • Questions
  • 3. Meridian and UCC
    • Goals
    • Provide easy user access to a comprehensive, integrated solution for voice, video, and data
    • Build upon and extend messaging architecture
    • Deliver an ecosystem of solutions
    • Utilize a full range of Software and Meridian IT services to provide the best solution for our customers
    • Increase customer value by creating synergy between your IP Telephony or PBX and IBM solutions
    • Establish an open platform for business communications and collaboration
  • 4. Meridian IT : Collaboration, Network and Telephony
    • Meridian is uniquely position to help customers across multiple telephony providers
    • Sametime integrates with telephony as a technology, not just a specific implementation
    • Meridian can help customers determine the best fit for them
  • 5. Companies are looking at unified communications NOW! rich presence web, audio, video conferencing unified messaging e-mail of companies using VoIP say they want unified communications instant messaging IP telephony capabilities Source: InformationWeek Research VoIP study http://www.informationweek.com/news/showArticle.jhtml?articleID=189800103&pgno=1&queryText= $ 3.08bn Market 57%
  • 6. The virtual workplace is here © Copyright Nemertes Research Inc., 2006. All rights reserved
      • 58% of IT executives consider their company to be a virtual workplace
      • 90% of employees work in locations other than headquarters
      • Between 60% and 70% of employees work in different locations than their bosses
      • The number of virtual workers has increased by 800% over the past five years
  • 7. Communication IS the critical-path to successful business processes Industry App.
    • Embed UC tools into process to
      • Increase contextual collaboration
      • Reduce decision latency
      • Speed up teaming
      • Improve expertise contact
      • Improve customer service
    Unified communications streamlines business processes Current reality CRM ERP Back Office STOP CRM ERP Industry App. Back Office Communication/collaboration required Exception : Who should I call? Approval : Who is available and where? Teaming : Who do we get together? Expertise : Who and how do I reach them? Location : How do I reach the sales rep? STOP Communication/collaboration required Communication/collaboration required
  • 8.
    • Use innovative technology to:
      • Expedite customer interactions
      • Anticipate customer needs
      • Achieve resolution on the first call
    • Facilitate structured interaction among individuals, teams, and organizations to:
      • Streamline business processes
      • Anticipate problems before they occur
      • Improve teaming
      • Eliminate people delay
    • Change the way employees interact to :
      • Increase individual productivity
      • Allow teams to collaborate across different locations
      • Provide access anytime, anywhere
    Maintain Customer Loyalty Improve Business Effectiveness Increase Employee Productivity The benefits of a UCC strategy Strengthen Business Partner Relationships
    • Work more closely with your partners to:
      • Optimize your supply chain and in turn satisfy customer needs
      • Ensure that they are knowledgeable about the offerings they sell on your behalf
  • 9. Increase employee productivity For enterprises of all sizes, loss of productivity can be the enemy.
    • Easily find and collaborate with coworkers?
    • Find and connect coworkers with the click of a button?
    • Reach any employee or supplier in real time, no matter where they are located?
    What if you could…
    • Display employee availability presence awareness
    • Quickly reach each other to collaborate with Click-to-Call
    • Locate an employee anytime, anywhere with intelligent call routing
    • Give employees access to voicemail, e-mail, and fax messages on a laptop, PDA, or phone with unified messaging
    You can…
  • 10. Improve business effectiveness Employees are mobile—they are on the road, at customer sites, and on the move—yet they still need to communicate and collaborate effectively.
    • Streamline business processes and workflow?
    • Quickly identify and resolve issues through collaboration?
    • Improve teaming to support smart and quick decision making?
    What if you could…
    • Proactively identify and detect potential issues by integrating UC capabilities with core business applications
    • Quickly solve problems by alerting employees to customer, supply chain, or internal issues
    • Identify problems and brainstorm alternatives by using rich media conferencing and collaboration capabilities
    You can…
  • 11. Maintain customer loyalty Customers want service that is proactive, personal, and fast. If you can’t give them what they want, when they want it, a competitor will.
    • Anticipate a customer’s needs?
    • Notify customers the moment a product is delivered or a service completed?
    • Let a customer examine a product, even though it is at a different store?
    • Have customers participate in a focus group without leaving their home or office?
    What if you could…
    • View a customer’s history before speaking to them with customer contact center solutions
    • Integrate communications systems with service applications to notify a customer when a transaction is complete
    • Integrate UC solutions with inventory databases, so a customer can check availability of an out-of-stock item at another store and view the desired product via video conferencing
    • Bring the focus group to your customer with rich media conferencing solutions
    You can…
  • 12. Optimizing your supply chain can increase your customer reach and improve relationships with your business partners who are critical to your success. Strengthen business partner relationships
    • Ensure that business partners are up to date on your product and service offerings?
    • Identify supply chain issues and quickly address them?
    What if you could… You can…
    • Conduct training classes with video and Web conferencing, allowing business partners to participate from their own office
    • Use collaboration applications to work closely with your supply chain partners to resolve issues as they arise
  • 13. Where to start? Where UCC is getting traction
    • Professional Services
      • Mobile high value workers accessible remotely for professional advice
    • Insurance
      • Claims Agents have improved response times and process streamlining
    • Healthcare
      • Improve patient satisfaction AND raise productivity/utilization of specialists
    • International Bank
      • Leveraging ad hoc video conferencing – cultural requirement
    Development Marketing Manufg Ops Custom Care Sales Logistics Source: Business Communications Review/ June 2007 By Permission of Marty Parker, Principal © Communication Perspectives 2007 Link to report UCC Solutions Collaboration Acceleration Seamless Information Contact Management Resource ID & Problem Resolution Info Portal w/Communications
  • 14. ROI: Why the Status Quo Must Go: The True Cost of Doing Nothing
    • Key Findings: Enterprises of 1,000 people could lose $13M year in lost productivity and avoidable expense
    • Latency/“waiting for information” a delay of 5.3 hours per week, average annual cost of over $9000 per user.
    • Business travellers estimated 11 days per year on unnecessary or avoidable business travel or annual waste of at least $3400 per person to “synchronize teams”
      • 75% incurred incremental communication costs of an average annual cost of $1488.
      • These are the additional communications expenses on top of “typical travel expenses.“
    • “ Remote worker” who spent 10% of their time working from remote locations noted lack of parity in communication services with reduced productivity by an average of 7.8 hours a month
    • Total lost and avoidable expense ranged from $6K (500 person enterprise) to $12K (1,000 person enterprise) per person per year using a “conservative estimate”
    “ Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?” Independent Insignia Research of Toronto, Canada
    • Copyright © Siemens Communications , Inc.. All rights reserved
    • Full white paper available from Siemens Enterprise Network
    • US: www.siemens.com/us/open/ucsurvey
      • UK: www.siemens.co.uk/open/ucsurvey
      • DE: www.siemens.de/open/ucsurvey
  • 15. ROI: Business value of Unified Communications
    • Forrester Consulting calculated 3-year risk-adjusted ROI of 563%
    • Quantitative savings
      • Individual and workgroup productivity
      • Travel cost savings
      • Reducing the time to complete projects
      • Shortened sales cycles
      • Cost reductions for dial-in conferencing and telephony charges
    • Other potential benefits:
      • Reduced total cost of ownership of telephony equipment, management & Administration
      • Reduced training expenses
      • Improved ability to attract and retain quality employees
      • Faster, better resolution of customer services issues
    Forrester Consulting 2007, “The Total Economic Impact” © Link to report
  • 16. Lessons Learned from engagements with Customers
    • Don’t wait! UCC can deliver real business value
    • Quantifiable metrics – use various research studies to model
    • Lessons Learned
      • Secure Executive support
      • Get LoB sponsor and quantify business benefit during pilot
      • Leverage lessons learned with first LoB pilot
      • IT and Telecommunications need to be working together
      • Assemble SWOT team with key stakeholders
      • Strong project management because several competencies required
      • Business cases are extremely valuable
      • Nothing is a ‘rip and replace’
    • Speed to Implementation = Speed to Business Value
      • If you have good infrastructure planning and implementation – then integration is easy and quickly extends as you grow
    • Simple converged desktop – with little or no training
  • 17. How can Meridian Help
    • Network of expertise
      • Partnerships
      • Internal Expertise
    • Building the ROI
      • Let us help!
    • Best of Breed Solutions
      • Evaluate
      • Implement
  • 18. Navigating the Complex IT landscape
    • Superior Relationships With Industry Leading Suppliers
    • Strong Understanding of Client Business Requirements
    • Meridian Group Possesses the Knowledge, Communications, & Ability to Unify IT Infrastructures – and protect them – while Maximizing Performance & Efficiency
  • 19. Questions Thank You!

×