. SAC, Aug 2001
Upcoming SlideShare
Loading in...5
×
 

. SAC, Aug 2001

on

  • 285 views

 

Statistics

Views

Total Views
285
Views on SlideShare
285
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

. SAC, Aug 2001 . SAC, Aug 2001 Presentation Transcript

  • 360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms by Dr. Richard A. Ranker Director of Academic Technology Support East Tennessee State University (ETSU) for Seminars on Academic Computing Snowmass, CO August, 2001
  • Abstract This presentation starts by describing practical and successful steps taken to introduce multimedia classrooms on one mid-sized campus. It ends with transforming this approach into a rubric that might be applied to the introduction of any technology in academe.
  • Topics
    • Classroom description
    • Standard equipment
    • Checkout equipment
    • Training and support
    • Golden Key Club
    • Goals
    • Rubric
  • Description of Classrooms
    • The multimedia classrooms at ETSU are:
    • state-of-the art teaching and learning systems
    • stable and reliable teaching environments
    • comfortable learning environment for the students
    http:// ats . etsu . edu /mc/ newsite /index.html
  • Standard Equipment - Basics
    • Ceiling-mounted LCD projector
    • Ceiling-mounted speakers
    • SmartBoard
    • Visual presenter
    • Desktop monitor
    • Touch Screen Controller
    • Laptop connection
    • VCR with campus cable and satellite downlinks
    • DVD player
    • Audio tape player
    • PC & Macintosh
    • Telephone
    • ISDN and Ethernet
    • Power & Ethernet for each student
  • Standard Equipment - Extras
    • Lavaliere mic
    • Hand-held mic
    • Pointer
    • Keyboard switch
    • Mouse
    • Portable mouse
    • Extra batteries
    • Extra markers
    • Board cleaning supplies
    • Equipment users manual
    • Remote
  • Check-out Equipment
    • Digital Still Camera
    • Video Camera
    • Laser Disk Player
    • Slide-to-Video Converter (35mm slides)
    • Audio Conferencing system
    • ISDN-based Video Conferencing system
  • Training and Support – Faculty Input
    • Initial design input
    • Teaching requirements
    • Room features
    • Meet with faculty users for each new room
    • Open House
    • Inform Faculty Senate
    • Develop relationship with users
  • Training and Support – Initial Training
    • Required (room key)
    • One hour
    • Groups of 2 or 3 (66)
    • Hands-on
    • Documentation
    • Use policies
    • Evaluation (4.98!)
  • Training and Support - Follow-up Training
    • Two weeks after initial training
    • Any additional and/or detailed instruction
  • Training and Support - User Survey
    • By classroom
    • Near the end of each semester
    • Gather faculty feedback:
      • Six simple questions
      • All scheduled users
    • Ratings are part of MC Supervisor’s evaluation
  • Training and Support - User Forums
    • In each classroom
    • Near the end of each semester
    • Gather faculty feedback:
      • report on survey results
      • problems and successes
      • all comments and suggestions
      • scheduled improvements
    • Minutes are collected and distributed
  • Training and Support - Technical Support
    • Phone
    • Detailed instructions for assistance
      • Emergency – pager
      • Routine – Help Desk
    • Guaranteed response - 10 minutes or less!
    • Daily room checks
    • Help available from 8:00 a.m. to 9:00 p.m.
  • Training and Support - References
    • Web site
    • Users’ Manual
      • In room
      • Tab for each piece of equipment
    • CD-ROM
  • Training and Support – Expanded Training
    • 330 open enrollment and cohort workshops on 87 topics
    • MC-related workshops
      • SmartBoard
      • Posting in class to the Web
      • Video-conferencing
    • CD-ROM
  • Training and Support – Golden Key Club
    • Golden Key to all MC cabinets
    • Distribution list for that room
    • Notification of:
      • Planned maintenance
      • Problems and solutions
      • Faculty queries
      • Upgrades
  • Goals
    • To provide faculty an easy-to-use, stable and predictable teaching environment
    • To provide access to all needed instructional technologies
    • To provide students a comfortable learning environment
  • Rubric
    • Jerry Niebaum- Data-Info-Knowledge-Wisdom
    • Build ownership
    • Construct with users in mind
    • Train the users
    • Keep users informed
    • Support the user
    • Fight for feedback
    • 360 degree look
  • Build Ownership
    • Faculty choice of CMS
    • Student body support
    • Advertise
    • Make it optional and apolitical
    • Show benefits
  • Construct with the User in Mind
    • Get fac input
    • Standardize – but…
    • Support infrastructure in place
  • Train the Users
  • Keep the Users Informed
  • Support the Users
  • Fight for Feedback
  • 360 Degree Look
  • Summary
    • Classroom description
    • Standard equipment
    • Checkout equipment
    • Training and support
    • Golden Key Club
    • Goals
    • Rubric
  • Contact:
    • Dr. Rich Ranker
    • Director, Academic Technology Support
    • East Tennessee State University
    • Johnson City, TN 37614
    • [email_address] edu
    • 423.439.8613
  • 360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms Questions?????????