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  • 04/14/10 14:45 © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Transcript

  • 1. Unified Communications OCS Speech Server Jamie Stark | Microsoft Corporation
  • 2. Video: “The Devil Does UC”
  • 3. What was there?
    • Many User Interfaces: Desktop Phone, Mobile Device, UC Client, Video Camera
    • Many Functions: Presence, Instant Messaging, Voice & Video Conferencing, Web & Data Collaboration, Unified Messaging
    • Back-end: Messaging & Real-time Collaboration Platforms
  • 4. Unified Communications Productivity Through Communications Convergence
    • People-centric with single identity
    • Rich, contextual and standards based
    • Device and network agnostic
    • Secure, robust, efficient to manage and operate
  • 5. Speech in UC
    • How important is a speech interface in unified communications? 
    • Does it justify the extra cost? 
    • How speech technology is driving creative applications in unified communications?
  • 6. Microsoft Speech Investments
    • Vista
        • Command & Control
        • Dictation
    • Voice Command
        • Mobile Device
    • Exchange 2007
        • Unified Messaging
        • Auto Attendant
    • OCS – Speech Server
        • Call Center
        • Productivity
  • 7. Office Communications Server 2007 Communications Made Easy Scheduled and ad-hoc audio/video/data on-premise conferencing People-centric presence-enabled telephony and call management functionality IVR and Speech Recognition for high-volume inbound and outbound call handling and automation Enterprise-grade scalable and secure Instant Messaging solution with robust presence, federation and public IM
  • 8. Communications Convergence From Today’s Silo’ed To Integrated Communications E-Mail & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Unified Experience
    • Vertically integrated communication silos
    • Proprietary architecture
    • Limited accessibility
    • Many different databases
    Overall Costs Down Platform Common Management
    • Horizontally integrated common platform
    • Standards-based distributed architecture
    • Integrated IVR and Speech Engine
    • One common database
    Voice Mail Enterprise Telephony Audio Conference Web Conference Video Conference E-Mail & Instant Messaging Separate Management
  • 9. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Jamie Stark Mobile: 804.319.6794 [email_address]
  • 10. Office Communications Server 2007 Voice Call Management Architecture Overview OCS 2007 Conferencing (server role) Federated Companies Analog, Digital & Mobile Phones UC Desktop Telephone Office Communicator with USB handset Office Communicator with headset External Perimeter Network (DMZ) Internal OCS 2007 Media Relay (server role) Telephony Gateway Office Communications Server 2007 Telephony Internet Federated Networks Exchange Server with Unified Messaging Internal Information Workers Servers and Management Remote Workers Speech Server (server role) SQL Server
  • 11. Deploy Speech Server in A TDM or VoIP environment Deployment Scenarios Speech Server – Standalone
    • Enable speech applications with minimal infrastructure investment
    • Migrate easily and economically towards an integrated unified communications experience by adding in OCS and Direct OCS Clients
  • 12. Deploy Speech Server in an OCS environment Deployment Scenarios Speech Server – OCS Front-end
    • Built-in call routing and load balancing
    • Built in conferencing and instant messaging
    • Rich set of VoIP based clients
    • Enable direct OCS Clients for presence-enabled call routing, ad-hoc voice drive conferencing, speech-enabled, etc.
    • Unified provisioning through AD
    • Leverage LCS investment
  • 13. Speech Server Features
    • Managed API Support
      • DTMF
      • Speech Recognition
      • Call control
    • Native VoIP support
      • SIP/RTP
    • Flexible Authoring Environments
      • Managed Code
      • SALT
      • VoiceXML
    • Natural Language
    • Enhanced Authoring Tools
      • Windows Workflow Foundation
      • Conversational Grammar Builder
      • Grammar Advisor
    • Improved Tuning Tools
      • Grammar Analyzer
      • Report Viewer
      • SIP Debugger
    • OA&M Enhancements
      • Application Deployment
      • MOM
      • SMS
    • Enhanced Performance
      • 30% Accuracy
      • 50% performance
    • x64-bit support
    • Virtual Server
    • Languages
      • European
      • Asian
  • 14. Deployments Category Description Customers Customer self-service Service activations, billing queries, service/plan changes, order fulfillment, product/service features support, equipment warranty and replacement, account maintenance Helpdesk and IT Password reset applications, trouble ticket integration with Remedy and Clarify Field support Field repair scenarios, scheduling and logistics for maintenance workers Auto attendants Receptionist-like auto-attendants Internal enterprise and business productivity Sales force automation, logistics, voice-enabled email, HR open enrollment Outbound notification Paging notifications, alerts and outbound marketing