PowerPoint 文 件


Published on

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

PowerPoint 文 件

  1. 1. Roles, Services and Work Plan of the Information Technology Resource Centre John Fung The Hong Kong Council of Social Service Information Technology Resource Centre
  2. 2. IT Development in Social Service Sector: opportunities for <ul><li>NGOs to enhance service / administration </li></ul><ul><li>SWD to improve overall productivity of the sector </li></ul><ul><li>HKCSS to provide a tangible service for member organizations </li></ul><ul><li>IT Business Sector to make money and do good simultaneously </li></ul>Information Technology Resource Centre
  3. 3. IT Development in Social Service Sector: need for <ul><li>NGOs to make wise decisions so as to acquire best possible IT solutions </li></ul><ul><li>SWD to take the lead in IT development and ensure proper use of IT investment </li></ul><ul><li>HKCSS to establish a dedicated, quality IT team to serve member agencies </li></ul><ul><li>IT Business Sector to market and provide their services cost effectively </li></ul>Information Technology Resource Centre
  4. 4. Why ITRC? <ul><li>An ALL-WIN mechanism for </li></ul><ul><li>NGOs </li></ul><ul><li>SWD </li></ul><ul><li>HKCSS </li></ul><ul><li>Business Sector </li></ul><ul><li>and indirectly, all the clients we serve </li></ul>Information Technology Resource Centre
  5. 5. Mission <ul><li>Promote effective use of IT in sector via </li></ul><ul><li>Research & Development </li></ul><ul><li>Capacity Building </li></ul><ul><li>Special IT related Projects </li></ul><ul><li>Providing quality IT solutions (products and services) for NGOs at bench marking prices </li></ul>Information Technology Resource Centre
  6. 6. Finance of ITRC <ul><li>Income 1: Lotteries Fund Projects </li></ul><ul><li>Income 2: Part of HKCSS Subvention </li></ul><ul><li>Income 3: Service Charge from NGOs </li></ul><ul><li>Target: be self-financed by June 2004 when Lotteries Fund ceases to cover most of the expenditure </li></ul>Information Technology Resource Centre
  7. 7. Research and Development - some examples <ul><li>Web Accessibility Research (EOC) </li></ul><ul><li>Web Accessibility Survey of NGOs websites </li></ul><ul><li>Application of text-to-speech technology </li></ul><ul><li>Application of e-learning </li></ul><ul><li>Application of positioning technology </li></ul><ul><li>Financial / HRM package evaluation </li></ul><ul><li>Social Service Knowledge Network </li></ul><ul><li>Video conferencing for admin / service </li></ul>Information Technology Resource Centre
  8. 8. Capacity Building - some examples <ul><li>Friends of ITRC - Free electronic newsletter </li></ul><ul><li>Free seminars and exhibitions (e.g. new products, virus, trouble shooting) </li></ul><ul><li>Free training courses (e.g. LAN,Database,Web, coming up: Project Management) </li></ul><ul><li>Free on-site talks and sharings on request </li></ul><ul><li>Coming up: Free Guided Tours to IT-Expo </li></ul><ul><li>Coming up: HUSITA conference Aug 2003 </li></ul>Information Technology Resource Centre
  9. 9. Special Projects <ul><li>Compuaid - Recycling old computers for elderly and people with disabilities </li></ul><ul><li>Social Welfare Information Kit - On Line (special features: DSS in digital map) </li></ul><ul><li>Web Care - Unified, accredited training curriculum and voluntary trainers for disadvantage groups </li></ul><ul><li>Placements for VTC students </li></ul>Information Technology Resource Centre
  10. 10. Products and Services <ul><li>IT Supplies </li></ul><ul><li>Internet Services </li></ul><ul><li>Technical Support and Servicing </li></ul><ul><li>System Consultation </li></ul><ul><li>System Development </li></ul><ul><li>Project Management </li></ul>Information Technology Resource Centre
  11. 11. IT Supplies <ul><li>Hardware: Personal Computers, Notebooks, LCDs, Scanners, PDAs, Printers, Toners and other peripherals </li></ul><ul><li>Software: Most popular general applications & a range of specialized packages e.g. statistical, library, membership, accounting, games </li></ul><ul><li>Carrying about 1000 different products </li></ul><ul><li>Collective Bargaining -> Bench-Marking -> Savings for the whole sector </li></ul>Information Technology Resource Centre
  12. 12. Internet Services <ul><li>Domain Name Registration Service </li></ul><ul><li>Web Design and Implementation </li></ul><ul><li>Web Content Development / Maintenance </li></ul><ul><li>Web Hosting/Email (1st class Data Centre) </li></ul><ul><li>Bandwidth of various capacity ( Dial-up, Leased Line, Broadband, VPN ) </li></ul><ul><li>Free hosting for short period projects </li></ul>Information Technology Resource Centre
  13. 13. Technical Support and Servicing <ul><li>Free Support Hotline </li></ul><ul><li>Free On-line support </li></ul><ul><li>On-site Support / Maintenance (ad hoc) </li></ul><ul><li>On-site Support / Maintenance (regular) </li></ul><ul><li>On-site tailored training </li></ul><ul><li>Support to technical staff in NGOs </li></ul><ul><li>Network design and implementation </li></ul><ul><li>Backup and Disaster Recovery </li></ul>Information Technology Resource Centre
  14. 14. System Consultation <ul><li>IT Strategy for Agency </li></ul><ul><li>IT Management & Policy </li></ul><ul><li>Software Assets Management Advice </li></ul><ul><li>Knowledge Management Advice </li></ul><ul><li>Conceiving IT Projects </li></ul><ul><li>Assistance in Proposal Writing </li></ul><ul><li>(Un)Fortunately these are all Free </li></ul>Information Technology Resource Centre
  15. 15. System Development <ul><li>Wide range of type and size </li></ul><ul><li>Group of or Single NGO </li></ul><ul><li>Include training, maintenance and documentation </li></ul><ul><li>Charged at cost of development </li></ul><ul><li>12 products open to NGOs and a few internal products for use in HKCSS </li></ul>Information Technology Resource Centre
  16. 16. Project Management <ul><li>Project Range (Development, Procurement, H/W, S/W, mixed) </li></ul><ul><li>Project Size ($x,xxx - $x,xxx,xxx) </li></ul><ul><li>Project Phase (Whole or Partial) </li></ul><ul><li>e.g. Writing Project Brief </li></ul><ul><li>e.g. Vendor Selection </li></ul><ul><li>e.g. Design and Conduct Acceptance Tests </li></ul><ul><li>e.g. Contract Management </li></ul><ul><li>e.g. Project Management embedded </li></ul>Information Technology Resource Centre
  17. 17. Road Ahead <ul><li>Deliver the different services prudently and systematically </li></ul><ul><li>Maintain a healthy balance of $ and non-$ activities </li></ul><ul><li>Further streamlining of procedures to enhance productivity </li></ul><ul><li>More effective channels to collect customers’ feedback </li></ul>Information Technology Resource Centre
  18. 18. Thank You Information Technology Resource Centre