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Electronic Communication Options Greg Flanik
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Electronic Communication Options Greg Flanik

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  • Cultural in terms of business managers and leaders being weary of using this type of technology
  • That Work indicated that process conflict is much greater on virtual teams than on more traditional ones. Make sure you have written and agreed-upon procedures for communicating, submitting work, handling change requests, reporting status, and conflict resolution. Revise these processes as needed over time. Centralize documentation…store in a common location rather than random emails with attachments Good managers can read body language to better understand a situation. Since you can't see your team, you'll have to become an expert at reading voice tones, looking between the lines of e-mail discussions, and nipping problems in the bud.
  • Wide variety of vendors offer solutions to address different aspects of collaboration IT Managers and Business leaders must understand the many components of collaboration and how they interact before rolling out solutions to internal users
  • Little room for innovation in this category of technology Vendor and platform stability here is not an issue Relative ease of replacing technology Best to evaluate purchase price and ease of maintenance for a nominal five year payback
  • Benefits can be elusive. Hard benefits are reduction in travel expenses and long-distance charges for business justification Business case may hinge on the enterprises ability to fulfill its mandate. Example Frontier technology may be valuable for easing other resource constraints or may be instrumental as a means of integrating remote knowledge workers that would otherwise be inaccessible.
  • Benefits of “future take” products are not yet proven. Features have demonstrated value at the consumer level but have not gained traction in organizational settings.
  • Benefits can be elusive. Hard benefits are reduction in travel expenses and long-distance charges for business justification Business case may hinge on the enterprises ability to fulfill its mandate. Example Frontier technology may be valuable for easing other resource constraints or may be instrumental as a means of integrating remote knowledge workers that would otherwise be inaccessible.
  • Competitive small enterprises can stand to benefit from looking at ways to foster internal collaboration, as long as these new methods do not significantly increase day-to-day costs. Desktop videoconferencing solutions have matured significantly, and today several business-friendly products exist that can help bolster teamwork and productivity in small enterprises – without compromising existing IT security policies.
  • Investigate the need for desktop videoconferencing Avoid tools that conflict with enterprise security standards Evaluate business-friendly solutions
  • Enterprise Single Sighn On

Transcript

  • 1. Electronic Communication Options Greg Flanik Manager of Network Services Baldwin-Wallace College
  • 2. These slides are located at: http://homepages.bw.edu/~gflanik
  • 3. Agenda
    • Tips and techniques
    • Different options – strengths/weaknesses
  • 4. The Challenge
    • We need technology tools that address:
    • Miscommunication
    • Lack of consistent and centrally located documentation
    • 4:00 a.m. conference calls
    • Cultural misunderstandings
  • 5. Technology and your Virtual Team
    • Pick a leader
    • Establish processes
    • Centralize documentation
    • Communicate
    • Make meetings work
    • Become a mind reader
    • Beware of cultural differences
    • Get some face time
  • 6. “ Collaboration”
    • The buzz word of 2007
    • Three different categories
  • 7. Conventional
    • Telephone, voicemail fax
    • File sharing
    • Electronic mail
    • Conference bridge
  • 8. Frontier
    • Web conferencing (e.g. WebEx, Microsoft LiveMeeting)
    • Document library
    • Workflow management
    • Presence/instant messaging
    • Video and voice chat
  • 9. Future Take
    • Collaborative authoring
    • Syndication (RSS Feeds)
    • Group Semantics (Collaborative content tagging)
    • Expert profiling and identification
  • 10. The bottom line
    • Minimize costs for conventional components
    • Build the business case for emerging technologies.
    • Avoid the vaunted social networking tools.
  • 11. Our Focus Frontier Technology Solutions
    • Web conferencing (e.g. WebEx, Vsee, Sightspeed PRO)
    • Document library
    • Workflow management
    • Presence/instant messaging
    • Video and voice chat
  • 12. Desktop Video Conferencing
    • Room-based vs. PC desktop-based solutions
    • More frequent collaboration and teamwork between distributed parties.
    • Reduced travel requirements and expenses.
    • Improved, more timely communications across the organization.
  • 13. Practical Desktop Options
    • Sightspeed PRO
        • $4.95 per user per month.
        • $49.95 per user per year.
      • Multi-party video and audio conferencing for up to 3 parties.
      • Video at 30 frames per second.
      • Live video and audio call recording.
      • Comprehensive call reporting.
      • Access to priority technical support.
  • 14. Practical Desktop Options
    • Vsee
        • Free for internal use.
        • Inter-enterprise use at $39 per user per month.
      • Multi-party video and audio conferencing for up to 6 parties.
      • Live video and audio call recording.
      • Full desktop and application sharing.
      • Drag-and-drop file sharing.
      • AES 256-bit encryption.
  • 15. Don’t forget the data
    • Video Conferencing without Data Collaboration Has No Traction!
    • Data Collaboration Is the Missing Ingredient
  • 16. Glance
    • http://www.glance.net
    • Starts at $49 a month
    • A hosted service from Glance Networks focused on enabling sales presentations, demonstrations, and training.
  • 17. Go To Meeting
    • http://www.gotomeeting.com/
    • Starts at $49 a month
    • A hosted service from Citrix Online that is simple to use and offers a flat rate pricing plan.
  • 18. Live Meeting
    • http://office.microsoft.com/en-us/livemeeting/
    • Various pricing plans starting at $16 a month
    • A hosted service from Microsoft that is part of the Office family. Leverages data that is displayed primarily through Office tools such as Excel and PowerPoint.
  • 19. WebEx
    • http://www.webex.com/
    • Pricing starting at $39 a month
    • A hosted service that has more flexibility than Live Meeting, but is more complex. Integration tools are available for Outlook, Salesforce.com, and a variety of ERP and CRM systems. Linkages to other applications can be built through extensible APIs.
  • 20. Microsoft Share Point
    • Addresses a wide range of business needs:
    • Collaboration
    • Portals
    • Enterprise Search
    • Enterprise Content Management
    • Business Forms and Business Intelligence
    • Three different versions of Share Point
  • 21. Windows Share Point Services 3.0 (WSS)
    • Cost:
    • Included with Windows Server 2003
    • Collaboration:
    • Docs/tasks/ calendars, blogs, wikis, e-mail integration, project management “lite,” Outlook integration, offline docs/lists, surveys, people and group lists
    • Content Management:
    • Document Management
    • Search:
    • Contextual reference
  • 22. Windows Office SharePoint Server CAL (MOSS)
    • Cost:
    • $94/Client Access License
    • Everything mentioned in the previous slide plus:
    • Portal Features:
    • Enterprise Portal Template
    • Site Directory
    • My Sites
    • Social Networking
    • Privacy Control
  • 23. Microsoft Office SharePoint Server Enterprise CAL
    • Cost:
    • $169/Client Access License
    • Everything mentioned in the previous two slides plus:
    • Business Intelligence:
    • Server-based Excel spreadsheets and data visualization
    • Report Center
    • Business Intelligence Web Parts
    • Dashboards
    • Business Forms: Web forms, LOB actions, enterprise SSO
  • 24. Learning Management Systems
    • Blackboard Campus @ B-W
  • 25. Questions?