Delivering Efficient Services


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  • If I have to leave you with one slide to remember, it is the Interactivity Value Pyramid. We help our customers determine how they can best use each collaboration method. Collaboration methods are ranked based on interactivity and productivity. Starting with e-mail, which everyone has today, for time-insensitive messages. Then voice for standard communications and IM for very short messages received instantly. As you move up to more interactive methods, you have web conferencing for detailed explanations, typically one-way. We believe there is a place for web conferencing and we have partnered with WebEx. We also believe that tying web conferencing to visual communications makes it stronger and much more interactive. At the top of the scale is in-person meetings. Nothing will ever take place of one-on-one meeting for the most critical communications, like first meetings, final interviews, and final contracts. Video is the next best thing to an in-person meeting. I shake hands at a first meeting, but follow up discussions - interim meetings - are just as impactful over video. Experts can be in multiple locations on the same day, and I can add media to the meeting just as easily as when in-person. Decision-making is much faster and more information is exchanged face-to-face in a video than could ever be possible with audio and data. The value of video is in it being personal and credible. It also impacts the supply chain today. Video is used by many of our customers to engage clients for better customer service. Financial service talking to portfolio clients, doctors talking to patients, manufacturers talking to buyers. We will help you find where video communications provides the most value.
  • What is conferencing Put simply – it’s the ability to meet with colleagues, customers or supplier wherever they are based, and without the need to physically be there. No-one need leave their desk. Conferencing technology has come along way from traditional booked audio conferences. Today you can collaborate on documents and share information in real time as well as arrange meetings at the last minute. And video technology now provides clear pictures and smooth connections – no more disjointed or out of sync sound and pictures! More and more organisations are opting for audio conferencing as a quick and easy way to meet. When we consider the business drivers we all face, conferencing becomes a real alternative to face to face meetings.
  • Delivering Efficient Services

    1. 1. BT Conferencing – delivering efficient services Simon Lindley UK Public Sector Director, BT Conferencing
    2. 2. <ul><ul><li>Key Drivers ! </li></ul></ul><ul><ul><li>Hierarchy of Communication </li></ul></ul><ul><ul><li>What is Conferencing? </li></ul></ul><ul><ul><ul><li>BT Conferencing Tools - Audio, Web & Video </li></ul></ul></ul><ul><ul><li>What do you need? </li></ul></ul><ul><ul><li>How much can you save? Case Studies </li></ul></ul><ul><ul><li>What are the costs involved? </li></ul></ul><ul><ul><li>Barriers Vs Benefits </li></ul></ul><ul><ul><li>Interesting Facts </li></ul></ul><ul><ul><li>About BT Conferencing? </li></ul></ul><ul><ul><li>Q & A </li></ul></ul>Agenda
    3. 3. Key Drivers and Challenges <ul><li>Current economic climate </li></ul><ul><li>Increase productivity quickly </li></ul><ul><li>Improve performance better results </li></ul><ul><li>Carbon Targets need to evidence </li></ul><ul><li>Reduce operational costs significantly </li></ul><ul><li>Communicate effectively with the various stakeholders </li></ul><ul><li>Build solid partnerships inter Dep’t/Inter Agency </li></ul><ul><li>Commissioning skills all receive adequate training </li></ul><ul><li>Long term commitment between departments and local authorities </li></ul><ul><li>Raising the profile promote potential </li></ul><ul><li>Provide value for money practical ways to deliver services </li></ul>
    4. 4. Audio & Web Conferencing Video Audio Collaboration Voice In Person When First meetings, final contracts Interim meetings, decision-making, expertise required, mixed media Detailed explanations Collaborative working Standard business communications Quicker, shorter messages Value Instant Personal, credible, persuasive, thorough, relationships, workflow, supply chain Familiar Instant - More data/Wider audience Highest Impact E-mail. Post Time insensitive messages Ubiquitous INTERACTIVITY PRODUCTIVITY The Communication Hierarchy
    5. 5. Work is something you DO, not somewhere you GO
    6. 6. What is Conferencing? <ul><li>The ability to hold a meeting without physically being there </li></ul><ul><li>For large or small meetings, from 3 – 2,500 people </li></ul><ul><li>The different types of conferencing </li></ul><ul><li>Phone – a phone conference can be anything from a 3-way call to an event with 2,500 attendees </li></ul><ul><li>Web – usually coupled with a phone conference. This allows you to present or share documents, slides, web pages from your PC as you would face-to-face </li></ul><ul><li>Video – face-to-face meeting using a real time video link </li></ul>BT Conferencing services are: Seamless, Reliable, Easy to Use
    7. 7. Audio – flexible to your needs <ul><li>Your own personal meeting room </li></ul><ul><li>Weekly team meetings </li></ul><ul><li>Impromptu meetings </li></ul><ul><li>Project & status meetings </li></ul><ul><li>Larger scale more formal meetings </li></ul><ul><li>Communicating and interacting with large numbers of people </li></ul><ul><li>Organisation change </li></ul><ul><li>Financial announcements </li></ul><ul><li>Training sessions </li></ul>
    8. 8. Web Conferencing – Engage with your audience <ul><li>Used to complement Audio and Video Conferencing </li></ul><ul><li>Share, amend or present anything from your desktop </li></ul><ul><li>Scalable from 2 to 2,500 people </li></ul><ul><li>Real time </li></ul><ul><li>Instant feedback </li></ul>All you need is a PC with internet connection – launch from Outlook
    9. 9. Video Conferencing – Face-to-face without physically being there <ul><ul><li>When only a face-to-face meeting will do </li></ul></ul><ul><ul><li>More personalised meetings around the globe </li></ul></ul><ul><ul><li>Meeting new colleagues or customers or suppliers </li></ul></ul><ul><ul><li>Large events or conferences where you can have video streaming to allow people to watch the event when they can’t physically attend </li></ul></ul>
    10. 10. BT Conferencing Collaboration Solutions - Leading into UCC Source: Wainhouse Research, 10/07 Source: Wainhouse Research, 10/07 Messaging (voice mail, email, Fax, speech) Team workspaces Presence & status Instant messaging Voice Mobility Calendaring Documents & files Integrated workflow applications Audio conferencing Web/data conferencing Video
    11. 11. What do you need? - Technological requirements A telephone and a PC with Internet connection Audio & Web
    12. 12. How much can you save? – City & Guilds “ As a team we are saving over £1,000 per day in man-hours. With further savings on travel costs, that figure rises again. And we are significantly cutting the carbon footprint of what we do. Multiply that across a team of 36 and the cost, productivity and environmental benefits become starkly compelling.” Nik Dascinsky, eStrategy Consultant, City & Guilds <ul><li>Challenge </li></ul><ul><li>Create universal adoption of organisational Learning development tool with geographically dispersed teams </li></ul><ul><li>Objectives </li></ul><ul><li>Train a team of geographically dispersed people </li></ul><ul><li>Save time, cut travel costs and environmental impact </li></ul><ul><li>Improve e-learning take up and simplify deployment, training and use </li></ul><ul><li>Promote flexible and home working </li></ul>Solution - Trained audience via audio and Live Meeting
    13. 13. How much can you save? – Environment Agency <ul><li>Average of six people </li></ul><ul><li>Four of which would have had to travel if it had been a face-to-face meeting </li></ul><ul><li>A typical face-to-face meeting costs £404 in travel and subsistence costs and results in 558 business miles </li></ul>A typical audio conference call involves <ul><li>79% of these replace a face-to-face meeting where people would have had to travel </li></ul><ul><li>Using BT Meet Me helps us avoid annual travel costs of around £5.3M and 7.4M business miles </li></ul><ul><li>On average, an audio conference also saves 1.8 hours of personal time per meeting </li></ul>In a typical month, we hold 1,400 audio conferences through BT Meet Me
    14. 14. BT Conferencing Customers
    15. 15. BT Conferencing Partners
    16. 16. What are the costs involved? AUDIO - Average £0.06 ppm per participant VIDEO – How much do you want to spend? From a few £’s to in excess of £100k…..See speaker for details  WEB - Average £0.11 ppm per participant To keep an account running = £ NIL !!! Initial set up = £ NIL !!!
    17. 17. Barriers Vs Benefits <ul><li>Culture/Habit </li></ul><ul><li>No knowledge of alternatives </li></ul><ul><li>Fear - Technology/the unknown </li></ul><ul><li>Past experience </li></ul><ul><li>Beneficial T&S reimbursement </li></ul><ul><li>Loss of “perks” </li></ul><ul><li>Perception of cost </li></ul><ul><li>“ Silo” Budgets </li></ul>Barriers
    18. 18. <ul><li>More effective meetings and efficient working </li></ul><ul><ul><li>Meet whenever, wherever you want - at home, in office, on road </li></ul></ul><ul><ul><li>Share ideas or revise documents/data in real time </li></ul></ul><ul><li>Increased productivity </li></ul><ul><ul><li>Reduce or avoid unproductive ‘downtime’ while traveling </li></ul></ul><ul><li>Decision making </li></ul><ul><ul><li>Get the right people together, when you need to </li></ul></ul><ul><ul><li>Ability to deal with urgent issues immediately </li></ul></ul><ul><ul><li>Ideal for presentations </li></ul></ul><ul><li>Corporate social responsibility </li></ul><ul><ul><li>Reduced travel saves C02 emissions </li></ul></ul><ul><ul><li>Protects staff from travel risks </li></ul></ul><ul><li>Save Money </li></ul>Benefits
    19. 19. Some interesting facts <ul><li>BT INTERNAL USE </li></ul><ul><li>£135 million - How much Conferencing saved BT employees in travel costs last year </li></ul><ul><li>97,628 tonnes – How much CO2 Conferencing saved last year for BT as a whole </li></ul><ul><li>£100 million - Roughly the time translated into cost if BT people had travelled to all their meetings last year </li></ul><ul><li>HOW LARGE CAN A CALL GET? </li></ul><ul><li>4 continents. 40 countries. 400 divisions. All on one web conference for a global FMCG giant </li></ul><ul><li>Up to 5000 people on one call </li></ul><ul><li>AN AVERAGE CONFERENCE CALL? </li></ul><ul><li>5.4 people for around 30 minutes </li></ul><ul><li>Costs about the same as a cup of coffee per attendee </li></ul><ul><li>*Results of a BT Survey on its Economic, Environmental and Social Impacts, 2007. </li></ul>
    20. 20. Why BT Conferencing? <ul><li>A lean, responsive business within BT plc </li></ul><ul><li>20+ years conferencing experience </li></ul><ul><li>Top 4 in global market share, #1 in UK and Europe </li></ul><ul><li>Growth significantly out-performing the industry </li></ul><ul><li>Extensive conferencing portfolio </li></ul><ul><li>Global reach - support conferencing in 55+ countries </li></ul><ul><li>180,000+ end users </li></ul><ul><li>Account management, training & adoption </li></ul><ul><li>It’s all we do!! </li></ul>
    21. 21. <ul><li>Q & A </li></ul>
    22. 22. <ul><li>Thank You </li></ul>