Chapter Three


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Chapter Three

  1. 1. Intro to Information Technology  Wednesday, November 6  Assignment 3 – Due in 2 Weeks  Chapter 3 – The Internetworked E- Business Enterprise
  2. 2. E-Business  E-Business – the use of Internet technologies to inter-network and empower business process, electronic commerce, and communications and collaboration within a company and with its customers, suppliers and other business stakeholders.
  3. 3. E-Business Applications  E-Business Applications  Three Categories  Enterprise communication and collaboration  Electronic commerce  Internal business systems  These applications rely on the Internet, intranets, extranets and other types enterprise and inter-organizational telecommunications networks
  4. 4. E-Business Applications  Enterprise communications and collaboration  Supports communication, coordination, and collaboration among the members of business teams and workgroups  For example: Use Internet, intranets and extranets to support e-mail, videoconferencing, discussion groups and project websites
  5. 5. E-Business Applications  Electronic commerce  Support the buying and selling of products, services, and information over the Internet and extranets  For example: Use of e-commerce websites for business to business and business to customer sales and support
  6. 6. E-Business Applications  Internal business  Support a companies internal business processes and operations  For example: Employees may use intranet to view benefit information, or managers can use the Internet to access databases all over the world
  7. 7. Business Use of Internet  Marketing  Sales  Customer relationship management  Collaboration  Customer and vendor support  E-commerce
  8. 8. Business Value of the Internet  Substantial cost savings can arise because applications that use the Internet and Internet-based technologies are less expensive to develop, operate, and maintain  Attracting new customers with innovative marketing and products
  9. 9. Business Value of the Internet  Retaining present customers with improved customer service and support  Generate new revenue from online sales  Reduce costs through online sales and customer support  Attract new customers via Web marketing and advertising and online sales
  10. 10. Business Value of the Internet  Increase loyalty of existing customers via improved web customer service and support  Develop new web-based markets and distribution channels for existing products  Develop new information based products accessible on the web
  11. 11. Applications of Intranets  Intranet  A network inside of an organization that uses Internet technologies to provide an Internet-like environment within the enterprise  Used for information sharing, communications, collaboration, and the support of business processes
  12. 12. Applications of Intranets  Intranet continued…  Protected by passwords, encryption, firewalls, and can only be accessed by authorized users through the Internet  It can also be accessed through the intranets of customers, suppliers, and other business partners via extranet links
  13. 13. Applications of Intranets  Categories of use  Communication and collaboration  Web Publishing  Business operations and management
  14. 14. Applications of Intranets  Communication and collaboration  Use intranet browser and PC to send and receive email, voicemail, paging, and faxes to communicate with others within your organization  Use intranet groupware features to improve team and project collaboration with services such as discussion groups, chat rooms, and audio and video conferencing
  15. 15. Applications of Intranets  Web Publishing  Move webpages to corporate intranets off WWW servers  Comparative ease, attractiveness, and lower cost of publishing and accessing multimedia business information internally via intranet websites is reason for growth in use of intranets in business
  16. 16. Applications of Intranets  Business Operations and Management  Intranets are used the platform for developing and deploying critical business applications to support business operations and managerial decision making  Employees within the company or external business partners can access and run such applications using Web browsers from anywhere on the network whenever needed
  17. 17. Enterprise Information Portals  EIP is a web-based interface and integration of intranet and other technologies that gives all intranet users and selected extranet users access to a variety of internal and external business applications and services
  18. 18. Enterprise Information Portals  Internal services may include:  Access to email  Project websites  Discussion groups  Customer, inventory, and other corporate databases  Decision support systems  Knowledge management systems
  19. 19. Enterprise Information Portals  External services may include  Industry, financial, and other news services  Links to industry discussion groups  Links to customer and supplier Internet and extranet websites
  20. 20. Enterprise Information Portals  Benefits  Providing more specific and selective information to business users  Providing easy access to key corporate intranet website resources  Delivering industry and business news  Providing better access to company data for selected customers, suppliers, or business partners
  21. 21. Enterprise Information Portals  EIPs can also help avoid excessive surfing by employees across company and Internet websites by making it easier for them to receive or find the information they need, thus improving the productivity of the company’s workforce  EIPs are a challenge to build as they must integrate many information technologies
  22. 22. Intranet Technology Resources  TCP/IP client server networks  Related hardware and software such as Web browser and server suites  HTML web publishing software  Network management and security programs  These are the same components used for the Internet and WWW
  23. 23. Business Value of Intranets  Publication cost savings  Replacing publication of paper documents with publication of multimedia versions on the intranet  Elimination of printing, mailing, and distribution costs  For example: Phone lists, company newsletters, and employee manuals
  24. 24. Business Value of Intranets  Training and development cost savings  Developing information access and web publishing applications for an intranet is a lot easier than many traditional methods  Learning how to use a web browser is fast and easy and many employees already know how to use  Can put electronic training manuals on intranet websites to reduce cost of classroom training
  25. 25. Business Value of Intranets  Measuring costs and benefits  Benefits to be gained from intranets outweigh their limitations  Justifying the initial cost of investing in an intranet is not a problem, as payback time is often short, as increasing by one sale due to the intranet is often enough
  26. 26. The Role of Extranets  Extranets  Network links that use Internet technologies to interconnect the intranet of a business with the intranets of its customers, suppliers, or other business partners  Extranets enable customers, suppliers, consultants, subcontractors, business prospects, and others to access selected intranet websites and other company databases
  27. 27. Business Value of Extranets  Web browser technology of extranets makes customer and supplier access of intranet resources a lot easier and faster than previous business methods  Extranets enable a company to offer new kinds of interactive web-enabled services to their business partners  Extranets can enable and improve collaboration by a business with its customers and other business partners
  28. 28. Future of Intranets and Extranets  More and more information and applications will be accessible on the company intranet via an enterprise information portal  The Web browser and the intranet web page will be the universal user interface for timely access to business information
  29. 29. Future of Intranets and Extranets  Data analysis applications and legacy systems will be front-ended by a company’s enterprise information portal  The intranet will become the primary vehicle for delivery of company and employee news, and the main source of information in the company world wide
  30. 30. Future of Intranets and Extranets  All applications, including cross-platform transaction processing , will be web- enabled or will be entered via the Internet, the intranet, or extranets  More processes will be added to turn information into knowledge to increase the value the intranet delivers to each employee
  31. 31. Enterprise Communication and Collaboration  Communicate: share information with each other  Coordinate: Coordinating our individual work efforts and use of resources with each other  Collaborate: Working together cooperatively on joint projects and assignments
  32. 32. Groupware
  33. 33. Electronic Communication Tools  These tools help enable you to electronically send messages, documents, and files in data, text, voice, or multimedia over computer networks  Examples  Electronic mail  Internet phone and fax  Web publishing
  34. 34. Electronic Conferencing Tools  Data conferencing  Also called “white boarding”.  Share diagrams or documents and revise them in real time while connected over the Internet or an intranet.
  35. 35. Electronic Conferencing Tools  Voice conferencing  In the past taken place over speakerphones, and other telephone setups  Extensions are available for web browsers  Internet telephone software  Can be combined with data conferencing for more effective collaboration
  36. 36. Electronic Conferencing Tools  Video conferencing  Real time interactive audio and video capabilities  Networked PCs over the Internet  Closed circuit television  Most economic and effective method of videoconferencing is desktop videoconferencing  Saves money and travel time, and is an excellent tool for meetings
  37. 37. Electronic Conferencing Tools  Discussion forums  Post messages and respond to the messages of others  Encourage participation and share the contributions of everyone  Chat Systems  Carry on a text-based conversation, usually in real time.  Can be recorded and reviewed at a later time.  Give participants a degree of anonymity and encourage participation
  38. 38. Electronic Conferencing Tools  Electronic meeting systems  Facilitates decision-making in meetings  Example: Voting.  Makes group communications easier  Protects the anonymity of participants  Provides a recording of group discussions
  39. 39. Collaborative Work Management Tools  Calendaring and Scheduling  Schedule meetings, and reserve equipment such as overhead projectors, and computers  Task and Project Management  Aids the project teams in tracking their tasks, timelines, and due dates
  40. 40. Collaborative Work Management Tools  Workflow Systems  Aids in keeping the business process streamlined  Document Sharing  Add documents to a central repository  View other documents by various search criteria  Respond to the documents posted by others.
  41. 41. Collaborative Work Management Tools  Knowledge Management  Companies are downsizing and experiencing high turnover  Must ensure that no vital information is lost when an employee leaves the business.