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PS2100: Working With People
Week 1 Study Guide
Test Prep Lab Study Guide
Welcome to our Working with People Test Prep Lab. During
the next hour we will be covering:
What...
What is Human Relations?

Human relations is defined as *“interactions among
people” it covers:
How we get along with fami...
Behavior

Behavior is what people say and do.
3 levels of Behavior are:
Individual
Group
Organizational
Human Relations t...
Relationship between Individual and Group
Behavior & Organizational Performance

A System – a set of (2) or more interacti...
Myths

Myth 1: Technical skills are more important than human
relations skills.
Fact: regardless of skill level over 66% o...
Stress

Stress: an emotional and/or physical reaction to
environmental activities and events
Stressors: Situations where p...
Coping with Stress
Controlling stress is the process of adjusting to
circumstances that disrupt or threaten to disrupt a
p...
Stress and Personality
Personalities here can be broken down into two main
types, Type A and Type B, based on how they han...
Stress and Personality
Personalities here can be broken down into two main
types, Type A and Type B, based on how they han...
Intelligence
Emotional Intelligence
is the level of one’s
capacity for new
learning, problem
solving and decision
making. ...
Intelligence: Learning Styles

Emotional Intelligence impacts learning. It shows us
that people have different learning st...
Intelligence: Learning Styles
Style

Pros

Cons

Convergers

Good at deductive reasoning, solving
problems and decision ma...
Attitudes, Values & Ethics
Attitudes: are strong beliefs or feelings toward people, things, and
situations.
Management Att...
Attitudes, Values & Ethics
Job Satisfaction: is a set of attitudes towards work.
Factors that contribute to Job Satisfacti...
Attitudes, Values & Ethics

Values are the things that have worth or are important
to the individual.
Values influence the...
Time Management

Time Management
Refers to techniques designed to enable people to get more
done in less time with better ...
Time Management

A Time Management System has (3) steps
1. Plan each week – create a to-do-list of tasks needing
to be com...
Now It’s Up to You!!!!
Students, we have now covered those areas of the curriculum that
are tested the most. Having said t...
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Transcript of "Ps2100 week 1"

  1. 1. PS2100: Working With People Week 1 Study Guide
  2. 2. Test Prep Lab Study Guide Welcome to our Working with People Test Prep Lab. During the next hour we will be covering: What is Human Relations and why we should I care about these topics. Behavior Relationship between Individual and Group Behavior & Organizational Performance Myths Stress Intelligence and Learning Attitudes, Values and Ethics Time Management
  3. 3. What is Human Relations? Human relations is defined as *“interactions among people” it covers: How we get along with family, friends, coworkers, and everyone we interact with. Helps to ethically achieve personal, professional and organizational goals. Helps people work with others from diverse backgrounds. The goal of human relations is to: "create a win-win situation by satisfying employee needs while achieving organizational objectives." (page 5)
  4. 4. Behavior Behavior is what people say and do. 3 levels of Behavior are: Individual Group Organizational Human Relations take place at the Group and Organizational level
  5. 5. Relationship between Individual and Group Behavior & Organizational Performance A System – a set of (2) or more interactive elements. The System Effect –all people in an organization are affected by at least one other person and each person affects the entire group or organization. Performance - the extent to which expectations or objectives have been met. Is more meaningful when compared to past performance and the performance of others within and/or outside the organization.
  6. 6. Myths Myth 1: Technical skills are more important than human relations skills. Fact: regardless of skill level over 66% of people are fired for failing to get along with others. Myth 2: Human relations is just common sense Myth 3: Diversity is overemphasized. Fact: by 2030 ‘white’ people wile make up less tan 50% of the population in the U.S. Myth 4: Leaders are born, not made.
  7. 7. Stress Stress: an emotional and/or physical reaction to environmental activities and events Stressors: Situations where people feel anxiety, tension, and pressure. Example: John was just told that his project deadline has been moved up and that additional changes are required. (the situation John is in IS the stressor)
  8. 8. Coping with Stress Controlling stress is the process of adjusting to circumstances that disrupt or threaten to disrupt a person’s equilibrium. Example: Burnout is the constant lack of interest and motivation to perform one’s job because of stress 3 steps to better control stress include: Identify Determine cause Eliminate/decrease
  9. 9. Stress and Personality Personalities here can be broken down into two main types, Type A and Type B, based on how they handle stress. Type A individuals can be described as impatient, timeconscious, controlling, concerned about their status, highly competitive, ambitious, business-like, aggressive, and unable to relax. They are often high-achieving, hard workers who multi-task; people who drive themselves relentlessly with deadlines, and are easily frustrated by delays - either real or perceived. They often have trouble relating to those who are *not* type A Personalities. They often use stress as fuel, and work best under stress.
  10. 10. Stress and Personality Personalities here can be broken down into two main types, Type A and Type B, based on how they handle stress. Type B individuals are described as patient, relaxed, and easygoing, lacking a sense of urgency. Type B personalities do not see stress as a fuel, but rather as something to be avoided. They can easily become frustrated with type A personalities because they see them as workaholics and as being too concerned with details and not focused enough on the big picture.
  11. 11. Intelligence Emotional Intelligence is the level of one’s capacity for new learning, problem solving and decision making. It includes:
  12. 12. Intelligence: Learning Styles Emotional Intelligence impacts learning. It shows us that people have different learning styles: Converger Diverger Assimilator Accommodator.
  13. 13. Intelligence: Learning Styles Style Pros Cons Convergers Good at deductive reasoning, solving problems and decision making Make hasty decisions; solve the wrong problems; use their ideas without testing them first Assimilators Skilled at creating models, theories and developing plans Tend to be idealistic: repeat mistakes and have no sound basis for their work. Accommodator Good leaders; takes necessary risks, and gets things done. Does not always set clear goals and practical plans; wasters time on unimportant activities. Divergers Imaginative, able to recognize problems; brainstorms, understands and works well with people. Overanalyzes problems, are slow to act and often miss opportunities.
  14. 14. Attitudes, Values & Ethics Attitudes: are strong beliefs or feelings toward people, things, and situations. Management Attitudes: The Pygmalion Effect refers to a supervisor’s attitudes and expectations of employees and how they treat them largely determine their performance. Management Attitudes: Two Management theories include Theory X and Theory Y. Theory X states that employees dislike work and must be closely supervised to get them to do their work. Theory Y states that employees like to work and do not need to be closely supervised to get them to do their work.
  15. 15. Attitudes, Values & Ethics Job Satisfaction: is a set of attitudes towards work. Factors that contribute to Job Satisfaction include: The work itself Pay Growth & upward mobility Supervision Coworkers Attitude toward work
  16. 16. Attitudes, Values & Ethics Values are the things that have worth or are important to the individual. Values influence the choices we make among alternative behaviors. Ethics - refers to the moral standard of right and wrong behavior, is closely connected to moral development, and sometimes the situation we face. Considered VERY important in the workplace
  17. 17. Time Management Time Management Refers to techniques designed to enable people to get more done in less time with better results A Time Management System has (4) parts (page 96) Priorities – Giving preference to one task over another. Objectives – State what we want to accomplish Plans – How you will achieve your objectives Schedules – State when the activities will be carried out.
  18. 18. Time Management A Time Management System has (3) steps 1. Plan each week – create a to-do-list of tasks needing to be completed; DO NOT include ‘routine’ tasks Example: plan for a meeting, deadline; do not list walking thhe dog, laundry etc. 2. Schedule each week – schedule your priorities weekly and daily. 3. Schedule each day – at the end of each day plan for the next.
  19. 19. Now It’s Up to You!!!! Students, we have now covered those areas of the curriculum that are tested the most. Having said that, here are the other parts of the reading that are tested but not quite as heavily. We strongly suggest you read these for yourself: The Hawthorne Effect (page 9) Handling Human Relations Problems (pages 13-14) Personality (Pages 30-31) Perception (page 45) Primacy effect (page 47) Self Concepts (pages 66-68) Career Management (Pages 103- 114)
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