Phones and internet: Your rights – Lesson 5: Ways to help yourself

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Phones and internet: Your rights – Lesson 5: Ways to help yourself

  1. 1. Ways to help yourself Developed By by
  2. 2. Things you can do1. Understand that Time = Money2. Scams – Tricks – what can happen3. Pay TV - What it costs.4. Ways you can protect yourself
  3. 3. Time = MoneyIt is important that you watch the amount of timeyou spend when you use either a mobile phoneor a landline. The more time you talk the moremoney it will cost.You may think you have FREE mobile phonecalls with your plan but they may only be withsomeone whose mobile phone is with the samecompany as yours.Overseas calls can cost a lot of money beaware of time
  4. 4. Scams (tricks)Be aware of SCAMS (tricks)If you receive calls saying you have won money beaware that it is probably a scam.If you receive emails that offer you money they aremost likely a scam.Do not agree to any phone call or internet request thatyou do not understand.
  5. 5. Pay TV – What it costs Pay TV can cost a lot of money each month. Often they advertise that it is free or discounted months. Make sure you understand what it will cost after the free or discounted months. Some plans can last for 2 years
  6. 6. Protect yourself from Door to DoorSalespeoplePut a Do Not Knock sticker on your front door.When salespeople come to your door point to it and tell them to go away.YOU DO NOT HAVE TO LET THEM INTO YOUR HOUSE.DO NOT BE AFRAID TO TELL THEM TO GO AWAY.
  7. 7. Protect yourself from people who try and sell you things on the phone Ring 1300 792 958 Or Online: www.donotcall.gov.au You can list your home and personal mobile to reduce telemarketing calls. Registration is FREE. Once your numbers are listed on the register, telemarketers must not contact you. Some groups can still contact you after you register. These include charities, research companies, political parties and educational institutions.
  8. 8. Ask for Help
  9. 9. PEOPLE WHO CAN HELP Settlement Workers Case Workers Community Legal Centres - http://www.naclc.org.au/ Financial Counsellors - 1800 007 007 http://www.financialcounsellingaustralia.org.au/ Telecommunication Industry Ombudsman – Phone: 1800 062 058 Online: www.tio.com.au

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