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Présentation faite par Miguel Membrado

Présentation faite par Miguel Membrado
au séminaire Melcion, Chassagne & Cie du 19 février 2010

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Kimind Enterprise 2 0 Presentation Presentation Transcript

  • 1. Towards Enterprise 2.0 Kimind Consulting Miguel Membrado KIMIND CONSULTING Enterprise 2.0 strategic consulting contact@kimind.com
  • 2. KIMIND CONSULTING Kimind Consulting Enterprise 2.0 Consulting Web 2.0 Services  Strategic Consulting  Brainstorming and conception  Paybacks evaluation  Functional specifications  Product benchmarking  Technical team setup  Pilots setup & management  Development / Offshore  Usage adoption accompaniment  Hosting (cloud or dedicated)  Viral dissemination strategies  Feedback 2.0 environments  Usage transformation  Viral marketing on the Internet  Google Apps deployments  Maintenance & constant evolutions  …  … Main clients Main clients  Valeo Group (FR)  ExamGeneral (USA)  eSangathan (EU-India)  Valeo Service (FR)  Caltrop (USA)  Netcipia (USA)  …  … Kimind founded in 2006, based in London (Paris & San Francisco offices) Kimind employs currently 10 people & is also a network of senior consultants Kimind is partner of Google, SocialText, Xwiki, BlueKiwi and PersonAll 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 2
  • 3. A PARADIGM SHIFT Kimind Consulting Towards Enterprise 2.0 (c) 2009 - Kimind Ltd - Confidential 3
  • 4. 3 DIMENSIONS OF THE Kimind Consulting WEB 2.0 Social People centric User Generated Content Participation Business The web as a platform Working, trading, exchanging Technological Ajax, Web Services, Widgets, Mashups, …
  • 5. PARTICIPATION PARADIGM Consulting Kimind Globalization 3.0 empowers individuals Web 2.0 wave has woken up a « deep human longing for individuals to participate and make their voices heard"
  • 6. YOU, PERSON OF THE YEAR Consulting Kimind User Generated Content
  • 7. THE LONG TAIL Kimind Consulting Traditional Business Hard materials New business Virtual materials
  • 8. CROWDSOURCING Kimind Consulting
  • 9. CLOUD COMPUTING Kimind Consulting Providers are delivering storage, bandwidth and CPU from The Internet Client servers and data storage are on the cloud The Internet becomes a commodity like electricity
  • 10. CURRENT INFORMATION SYSTEMS - FEEDBACKS Kimind Consulting  Simplicity is requested  Use less softwares on the PC  Difficult to retrieve information in the IS  Difficult to manage produced information (millions of files, dozen of thousand of Lotus Notes databases, etc.)  Difficulties to organize and manage personal information  Difficulties to send and share large files  Difficulties to manage subcontractors/partners relationships 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 10
  • 11. A NO WAY PATH Kimind Consulting  There is no more possible gains of productivity using existing MS Office & collaborative paradigm  More than this, there is a risk of disorganization and loss of information  Too large volume of information to manage  Too large number of data stored in personal storages A disruption is necessary to reach a new level of individual & collective productivity 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 11
  • 12. 20 YEARS OF EVOLUTION IN Consulting Kimind CWE Informational Dimension massive adoption Heterarchical (Participatory) Web 2.0 Real Time Organizational Dimension … Wikis Blogs Kimind Quadrant Web-based workspaces Traditional Collaborative Solutions (Lotus, Microsoft, …) Hierarchical © 2006-2008, Miguel Membrado – Kimind Consulting Structured Unstructured low adoption (knowledge) Jan. 16, 2009 (c) 2009 - Miguel Membrado - XWIKI 12
  • 13. TOWARDS ENTERPRISE 2.0 Consulting Kimind 8 technical pillars: wiki + Evolution in blog + search + social What is organization, bookmarking + Webmail Enterprise 2.0 management & methodologies & IM + customized home pages + RSS + social networks Individual and Better: competitiveness For which collective and innovation ; collective intelligence ; benefits productivity growth talent and customer loyalty How to Usage Viral Dissemination adopt Transformation (c) 2009 - Miguel Membrado 13
  • 14. 1. FROM “FILES" TO “PAGES" Kimind Consulting Old way New way The information is produced, The information is produced, shared and classified using files shared, and retrieved online using and folders search engine and navigational links (c) 2009 - Miguel Membrado - Kimind Consulting
  • 15. 2. FROM "SEND" TO "SHARE" Kimind Consulting Old way New way People are sending e-mails to each The information is stored in a co-worker which receives it in his single repository and accessed mailbox by the co-workers Inter-personal collaboration ; disorganization ; saturation ; rationalization ; organization ; team collaboration ; waste of time ; redundancy ; information loss ; inefficiency ; information repositories ; accumulation ; productivity ; complexity ; high costs ; … simplicity ; low costs ; remote working ; … (c) 2009 - Kimind Ltd - Confidential 15
  • 16. 3. FROM « CLOSE » TO «Kimind Consulting OPEN » Old way New way  Information locked by default  Information opened by default and access rights are granted and access rights are locked little by little only if necessary  Information is not really accessible  Information is always accessible when necessary  Comments are always possible  No fluent communication  Only really confidential information is  Hierarchy is controlling information protected  Strong hierarchy with no autonomy of  Organization management must be the people changed  People are responsible and autonomous 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 16
  • 17. 4. FROM « DELAYED » TO « REAL-TIME » Kimind Consulting Old way New way  Delayed information access  Real-time information access  Long process cycles  Short decision cycles  Strong hierarchies  Flat hierarchies  Negative feedbacks from delays  Transparency  Errors are not accepted  Hierarchies help and not punish  Problems are more hidden than  Error is possible and corrected solved  Bottom up real-time collaboration (c) 2009 - Miguel Membrado - Kimind Consulting
  • 18. RATIONALIZATION & OPTIMIZATION Kimind Consulting BEFORE: Production+ Communication+ e-Mail + attachments Local & Shared Files MS Office Storage AFTER: Collaborative Production Wiki Interactive Communication Blog Twitters-like Collaborative Watch Social Bookmarking Search Collaborative Office Automation Online Office Information Consumption Customized Home Pages RSS Feeds & Monitoring Interpersonal Communication & alerts Webmail + Chat Socialization + social directories Enterprise Social Networks (c) 2009 - Miguel Membrado 18
  • 19. HOW TO EVOLVE Kimind Consulting Informational Dimension Heterarchical (Participatory) Organizational Dimension Management Evolution Your organization tomorrow Kimind Quadrant Your organization IS Evolution today Hierarchical © 2006-2008, Miguel Membrado – Kimind Structured Unstructured (knowledge) (c) 2009 - Miguel Membrado 19
  • 20. HOW TO ADOPT? Kimind Consulting 4 Steps Adoption Cycle Start by early adopters leading Adoption Adoption customer projects Write and share everything to communicate later on this basis Evangelize other people and projects with the reached benefits Coaching Communication Coach new entrants to help them solve problems and adopt quickly Transform new users in adopters and let them follow same cycle Evangelization © 2008 - Miguel Membrado (c) 2009 - Miguel Membrado 20
  • 21. HOW TO DISSEMINATE? Consulting Kimind IT Teams  Essential role  Must be the first  Can’t support and coach if they don’t Others adopt the new way of working for themselves Project Teams Top Management  Key to push Managers & Networks  Must be convinced of gains IT Teams  Must be examples Networks  Transversal role  Easy dissemination (c) 2009 - Kimind Ltd - Confidential 21
  • 22. WHICH USAGES? Kimind Consulting Project management Knowledge management Discussions Documentation Communication Archiving Team work Conception Support Repositories Training e-learning Innovation booster Collaborative writing Guidelines Real time feedbacks Product catalog … (c) 2009 - Miguel Membrado 22
  • 23. WHICH BENEFITS? Kimind Consulting TO MANAGE CUSTOMERS RELATIONSHIP Customer Satisfaction Communities of users Competitiveness Extended company Real time feedbacks Customer loyalty Agility Mobility Collective intelligence Customer engagement (c) 2009 - Miguel Membrado 23
  • 24. WEB 2.0 FEATURES BENEFITS Kimind Consulting TO FACILITATE ADOPTION Information Sharing Simplicity Feature focus Usability Folksonomies Comments Ratings Votes Links Feedbacks Collaboration Recommendations Participation (c) 2009 - Miguel Membrado 24
  • 25. WHICH BENEFITS? Kimind Consulting TO MANAGE COMPANY GROWTH Individual & collective productivity Employees loyalty Business Growth Low costs New business models Continuous experimentation Innovation Talent magnet Knowledge emergence Better decision making (c) 2009 - Miguel Membrado 25
  • 26. Users and Teams Payback Kimind Consulting  Break the e-mail driven workday  Earn Time (do more things on the same time)  Don’t loose time  Produce quicker and better  Give the people the feeling to improve themselves  Allow people to work better together  Allow people to work from everywhere (worker 2.0)  Improved relationship with suppliers and customers  Produce innovation, quality and feedbacks A new level of productivity (c) 2009 - Kimind Ltd - Confidential 26
  • 27. Company Payback Kimind Consulting  Improved innovation and quality from grassroots  Launch products quicker  Keep the best people (loyalty & talent)  Bring a “constant change” feeling, necessary in our changing world  easy adoption, easy tools, easy interfaces, easier processes, easier communication, easier collaboration, …  True interaction with the extended-company  More reactive and agile organization Innovation, competitiveness, shorter delays for product launch (c) 2009 - Kimind Ltd - Confidential 27
  • 28. IT Team Payback Kimind Consulting  Simplicity of deployment and adoption  Scalability & flexibility (CPU, storage, bandwidth)  Less help desk and less administrative tasks  Focus on users services and usage coaching to improve users productivity  Easier & stronger security to manage  Faster partner/provider/subsidiary integration Better efficiency & user satisfaction, focus on their know-how (c) 2009 - Kimind Ltd - Confidential 28
  • 29. CONCLUSION – TOWARDS ENTERPRISE 2.0 Kimind Consulting A new step in terms • By adopting Web 2.0 new usages for the Enterprise of individual and • By shortening decision processes thanks to information availability in real time collective • Increase quality by providing a single repository shared by productivity employees, partners, suppliers and/or customers A new knowledge • By implementing 2.0 real-time information sharing and exchange • Benefits are employee & customer loyalty, engagement and management satisfaction • Increase collective intelligence, by emergence of knowledge strategy and innovation from customer & employee grassroots • The change must be done ASAP… Don’t be late to • … because there is a learning curve evolve • … benefits are important • … advanced users and GenY are expecting it (c) 2009 - Kimind Ltd - Confidential 29
  • 30. Annexes Kimind Consulting (c) 2009 - Kimind Ltd - Confidential 30
  • 31. Google Apps Presentation Kimind Consulting (c) 2009 - Kimind Ltd - Confidential
  • 32. GOOGLE’S PHILOSOPHYKimind Consulting  Cloud Computing & SaaS  Continuous innovation  Smoother information sharing  Worker mobility  Information access control  Enterprise-class service  Secure infrastructure  IT system integration (SSO, LDAP, SSL, …) 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 32
  • 33. GOOGLE’S DIFFERENCE Kimind Consulting Traditional Players Google  Mono platform  Multi platform  Multi user client  Full browser  Email/file/workspace  Online/wikis/blogs/…  Fixed roadmap  Agile roadmap  Dedicated infrastructure  Cloud infrastructure  Powerful Office Suite  Simple Office Suite  Collaboration not native  In essence collaboration  Rich adaptability  “As is” service 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 33
  • 34. GOOGLE APPS – MESSAGING SERVICES Kimind Consulting Messaging services  Gmail web interface + IMAP  Conversations, labels, filters, search, 25GB per account, anti- virus-spam, …  Mobility: Blackberry, iPhone, WM sync  Personal & group Calendars  Contact Manager: group management  Google Talk: chat, voice, video & translation 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 34
  • 35. GOOGLE APPS – COLLABORATION SERVICES Kimind Consulting Collaboration services  Google Docs: documents, spreadsheets, presentations, forms, pdf, templates, real-time collaboration, …  Google Sites: shared workspaces, project & knowledge management, blogs, dashboards, file cabinets, forms, gadgets, …  Google Video: private & shared video repository  Google Moderator: feedback management 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 35
  • 36. GOOGLE APPS – IT ARCHITECTURE Kimind Consulting Component Architecture  Gadgets, Publication, Embedding  Links, Search, Navigation Strong IS integration  LDAP synchronization, SSO, SSL, Migration tools, …  Postini: corporate policies for security management  Third party software & App Engine Application Development 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 36
  • 37. ABOUT THE SECURITY Kimind Consulting Access rights  Strong Password policies  Owners (only for Sites)  Collaborators  Viewers  Form (only for Spreadsheets)  Group management Sharing Docs and Sites easily  Within domain (intranet)  Outside domain (extranet) Additional options  Collaborators can invite others  Invitations may be used by anyone  “Anyone can view/edit this document” option  Publish 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 37
  • 38. CONCLUSION – GOOGLE APPS Kimind Consulting  Real-time collaboration is native, embedded in every service  Reactivity, agility, true collaboration on Office documents  One single interface: the web browser  Works on every platform, no need to switch from one client to another, NetBook or NetPC oriented  Information is directly produced online, not on personal storage  Capitalization, security, availability  Improved mobile interfaces and synchronization  Full mobility  All the data is stored on the cloud  It is available from everywhere, at any time, securely; easy administration and scalability Google Apps: a complete enterprise 2.0 suite currently the only one in the market to provide robustness & scalability 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 38
  • 39. CONCLUSION - POSSIBLE KIMIND ROLES Kimind Consulting 1. Current Situation Analysis  Interviews  Usage Transformation Scenarii  Paybacks 2. Migration & Deployment  Migration Strategies (from Lotus or Microsoft)  Impacts on the Management - Risks  Market Products Analysis – Company needs  Kimind Recommendations  Infrastructure Analysis 3. Change management  Top Management Coaching  Usage & Process Transformation  Adoption & Learning Curve  Training & Support  Community management & Feedback  Metrics on real impact evaluation 20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 39
  • 40. THANK YOU! Kimind Consulting Miguel Membrado KIMIND CONSULTING Enterprise 2.0 strategic consulting contact@kimind.com (c) 2009 - Kimind Ltd - Confidential 40