Managing Sticky Situations at Work:
Communication Secrets for Success
in the Workplace by Joan C. Curtis
A Communications Roadmap
Managing Sticky Situations at Work: Communication Secrets for Success
in the Workplace gives employers and employees the tools they need to
resolve uncomfortable, unproductive workplace conflicts in a forthright,
sensitive, and systematic way. This necessary and timely title gives
readers examples of common, real-life workplace situations, followed up
with a new and effective way to respond—the Say It Just Right model of
communication—applied to each case.
Managing Sticky Situations at Work ranges over a myriad of all-too-familiar
problems involving and affecting bosses, co-workers, clients, and
subordinates. Examples come from the health care professions,

information technology companies, small businesses, retail, the public
sector, and other sources. From back-stabbing and personality clashes, to
bullying bosses and awkward office romances, to inappropriate Internet
use and nasty emails, it gives readers recognizable scenarios, practical
solutions, and the parameters to help them say it just right when it is time
to act.
Personal Review: Managing Sticky Situations at Work:
Communication Secrets for Success in the Workplace by Joan
C. Curtis
"Why," I asked myself, after reading Managing Sticky Situations at Work,
"wasn't a book like this written before?" So many employment and
relationship disasters could have been prevented, if we had had Joan
Curtis's wisdom earlier.
From introducing the three Cs (Change, Curiosity and Compassion) that
Curtis presents as the secret for success in the workplace, to discovering
one's own "Sticky Situation Quotient", the book allows us to identify our
individual "Personality Overlay" (bold, expressive, sympathetic or
technical) and then gives us a rich inventory of `sticky situations' one has
the potential of encountering every day. It does not stop there, however.
Each `situation' is accompanied by one or more examples and solutions.
This is not academic - this is real and I suspect every reader of this book
will have experienced at least one of these situations in the past week and
in retrospect wished it had been handled better. Now we have a roadmap
for the future.
Whether the reader has "issues" with the boss, a co-worker, a client, a
subordinate, in the office, in cyberspace or at home, Joan C. Curtis, Ed.D.,
who created the "Say It Just Right" communications model, shows us a
way for resolving them without conflict or lasting pain.
For More 5 Star Customer Reviews and Lowest Price:
Managing Sticky Situations at Work: Communication Secrets for Success in the
Workplace by Joan C. Curtis 5 Star Customer Reviews and Lowest Price!