Vertex | Black Book of Outsourcing Global Top 50

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In 2010 Vertex achieved a Global Top 50 ranking in the Black Book of Outsourcing's 2010 Survey. Ranked #27 overall, Vertex also achieved a Top 50 ranking in each of the nine criteria used to measure BPO vendor performance. The goal of the survey is to determine which BPO vendors provide the best level of service and performance for companies spanning many industries and the public sector.

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Vertex | Black Book of Outsourcing Global Top 50

  1. 1. Datamonitor’s The Black Book of Outsourcing 2010 SurveyGlobal Top 50 Business Process Outsourcing (BPO) Vendors Vertex Achieves a Global Top 50 Ranking in The Black Book of Outsourcing’s 2010 Survey Ranked #27 overall, Vertex also achieved a Top 50 ranking in each of the nine criteria used to measure BPO vendor performance.In 2010, The Black Book of Outsourcing, a Datamonitor Group company,conducted more than 6,500 surveys representing over 30,000 serviceexperiences to determine who would make this year’s prestigiousGlobal Top 50 list. The goal of the survey is to determine which BPOvendors provide the best level of service and performance for companiesspanning many industries and the public sector.For 2010, Vertex was ranked in the Global Top 50, placing ourperformance in an elite category among all global BPO providers.Send Email inquiries to marketing@vertex.co.ukwww.vertexgroup.com
  2. 2. The Black Book of Outsourcing Findings Overall Global Top 50 BPO Ranking VErTEx’S rAnkIng ACrOSS ThE #27 nInE PErfOrMAnCE CrITErIA PErfOrMAnCE CrITErIA TOP 50 rAnkIng requirements awareness Shared goals financial benefits risk mitigation Partnership approach Problem resolution Corporate reputation Skills and resources future orientation Source: The Black Book of OutsourcingAbout VertexVertex is a leading international BPO and Customer Management Outsourcer (CMO) with clientsin the private and public sectors. Vertex employs 15,000 people who span four continents and 80+locations, delivering solutions to a wide range of international clients 24/7. We provide arange of transformational service solutions to deliver winning outcomes for our clients in theareas of BPO & CMO, IT Applications and Services, Consulting and Decision Sciences.Send Email inquiries to marketing@vertex.co.ukwww.vertexgroup.com© Copyright Vertex Data Science Ltd. 2010

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