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SharePoint Business Governance and User Adoption Strategies

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Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

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SharePoint Business Governance and User Adoption Strategies SharePoint Business Governance and User Adoption Strategies Presentation Transcript

  • Platinum Sponsor
    SharePoint Business Governance and User Adoption Strategies
    Presented by Veronique Palmer
    --- 26 Oct 2010 ---
    Gold Sponsors
  • Johannesburg, South Africa
    Own business – Lets Collaborate
    User adoption specialist and end user trainer
    Co-Owner of SharePoint Experts on LinkedIn (12 000+ members)
    Team Lead at Information Worker (SharePoint user group)
    Preferred SharePoint vendor for 2 banks
    Clients also in medical, construction, IT, retail, mining and automotive industries
    Spoke at SharePoint Saturday UK on 2 Oct 2010
    Speaking at SharePoint Summit in Toronto in January 2011
  • www.letscollaborate.co.za
    veronique@letscollaborate.co.za
    http://veroniquepalmer.wordpress.com
    @veroniquepalmer
    #SPCSEA
    Veronique Palmer
    Veronique At Work, Lets Collaborate Fan Page
    Website :
    Email :
    Blog :
    Twitter :
    Hashtag :
    LinkedIn :
    Facebook :
  • Why have governance?
    Lack of business management =
    failed user adoption
  • GOVERNANCE AREAS
    Business
    IT
    Servers
    Applications
    Business Info
  • TMI
    Culture
    Where to Start
    IT vs Business
    Governance
    Dependencies
    No Generic
    Team
    Length of Use
    Version
    Company Size
    Positioning
  • GOVERNANCE DEPENDANCIES (hidden)
    Too much information – Google search gives 800 000+ hits
    No idea where to start as a result – start small
    No one size fits all – do what works for you
    Version of SharePoint being used – WSS / Foundation vs 2007 Std / Ent vs 2010 Std / Ent
    Size of company – 10 people vs 10 000
    Positioning of SharePoint – replace file shares vs replace LOB systems
    How long SharePoint has been used – new or 5 years in, habits formed
    Dedicated team to support – need a team to enforce governance
    Collaborative culture – lack of this culture, no software will help
    Difference between IT and business governance – both need to be addressed
  • WHAT TO ADDRESS
    User Adoption
    Governance
    Members
    Plan
    Forum
    Communication
    Evangelism
    Training
  • GOVERNANCE FORUM
    Business
    Sponsor
    IT
    < 10 - 12
  • Mission
    Format
    Standard Agenda
    Gov
    Plan
    Meetings
    Acceptable Use
    Support
    Escalation
    Dormancy
    Sites
  • WIKI EXAMPLE
  • SITE GOVERNANCE EXAMPLE
  • TEMPLATES
    Governance Plans and Sample Agenda
    www.letscollaborate.co.za
    Resource Centre – SharePoint Governance
    http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx
  • GOVERNANCE RESOURCES
    Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx
    TechNet : http://technet.microsoft.com/en-us/office/sharepointserver/bb507202.aspx
    Checklist : http://office.microsoft.com/download/afile.aspx?AssetID=AM102306291033
  • GOVERNANCE BLOGS
    Bill English : http://aiimcommunities.org/users/benglish
    Dux Raymond Sy : http://sp.meetdux.com/default.aspx
    Jennifer Mason : http://www.sharepoint911.com/blogs/jennifer/default.aspx
    Richard Harbridge : http://www.rharbridge.com/
    Ruven Gotz : http://spinsiders.com/ruveng
    Veronique Palmer : http://veroniquepalmer.wordpress.com/
  • USER ADOPTION STRATEGIES
    Training
    Comms
    Evangelism
  • Why
    What
    Skills
    Communication
    Public Face
    When
    How
    Who
  • EVANGELISM
    Hand Holding
    Site
    Full Time
  • EVANGELIST JOB DESCRIPTION
    www.letscollaborate.co.za
    Resource Centre – Job Descriptions
    http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx
  • Location
    Housekeeping
    Purpose
    Contact Us
    Governance Rules
    User Groups
    Evangelism
    Site
    ROI
    Where to Start
    Training
    Communication
    Knowledge Sharing
  • SITE EXAMPLE
  • SITE EXAMPLE
  • SITE EXAMPLE
  • Internal vs External
    Outlines
    Beginners
    Training
    Mass vs Specialised
    Duration
    Blended
  • SECRET TO TRAINING SUCCESS?
    Time to Assimilate!
  • SUMMARY
    Team Sport
    Governance
    Evangelism
    Adoption
  • Thank you for your time!!
    veronique@letscollaborate.co.za
    www.slideshare.net/veroniquepalmer