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SharePoint Business Governance and User Adoption Strategies

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Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

Published in: Technology, Business

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    • 1. Platinum Sponsor Gold Sponsors SharePoint Business Governance and User Adoption Strategies Presented by Veronique Palmer --- 26 Oct 2010 ---
    • 2. Johannesburg, South Africa Own business – Lets Collaborate User adoption specialist and end user trainer Co-Owner of SharePoint Experts on LinkedIn (12 000+ members) Team Lead at Information Worker (SharePoint user group) Preferred SharePoint vendor for 2 banks Clients also in medical, construction, IT, retail, mining and automotive industries Spoke at SharePoint Saturday UK on 2 Oct 2010 Speaking at SharePoint Summit in Toronto in January 2011
    • 3. www.letscollaborate.co.za veronique@letscollaborate.co.za http://veroniquepalmer.wordpress.com @veroniquepalmer #SPCSEA Veronique Palmer Veronique At Work, Lets Collaborate Fan Page Website : Email : Blog : Twitter : Hashtag : LinkedIn : Facebook :
    • 4. WHY HAVE GOVERNANCE? Lack of business management = failed user adoption
    • 5. BusinessIT Servers Applications Business Info GOVERNANCE AREAS
    • 6. Governance Dependencies TMI Where to Start No Generic Company Size Length of Use Team Culture IT vs Business Version Positioning
    • 7. User Adoption Governance WHAT TO ADDRESS Members Plan Forum Communication Evangelism Training
    • 8. Sponsor Business IT < 10 - 12 GOVERNANCE FORUM
    • 9. Gov Plan Mission Standard Agenda Acceptable Use Escalation Sites Dormancy Support Meetings Format
    • 10. WIKI EXAMPLE
    • 11. SITE GOVERNANCE EXAMPLE
    • 12. TEMPLATES http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx Governance Plans and Sample Agenda www.letscollaborate.co.za Resource Centre – SharePoint Governance
    • 13. GOVERNANCE RESOURCES Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx TechNet : http://technet.microsoft.com/en-us/office/sharepointserver/bb507202.aspx Checklist : http://office.microsoft.com/download/afile.aspx?AssetID=AM102306291033
    • 14. GOVERNANCE BLOGS Bill English : http://aiimcommunities.org/users/benglish Dux Raymond Sy : http://sp.meetdux.com/default.aspx Jennifer Mason : http://www.sharepoint911.com/blogs/jennifer/default.aspx Richard Harbridge : http://www.rharbridge.com/ Ruven Gotz : http://spinsiders.com/ruveng Veronique Palmer : http://veroniquepalmer.wordpress.com/
    • 15. USER ADOPTION STRATEGIES Comms Training Evangelism
    • 16. Communication Why What When Who How Public Face Skills
    • 17. EVANGELISM Full Time Site Hand Holding
    • 18. EVANGELIST JOB DESCRIPTION http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx www.letscollaborate.co.za Resource Centre – Job Descriptions
    • 19. Evangelism Site Location Purpose Governance Rules Training Communication ROI Contact Us User Groups Where to Start Knowledge Sharing Housekeeping
    • 20. SITE EXAMPLE
    • 21. Training Internal vs External Outlines Duration Blended Mass vs Specialised Beginners
    • 22. SECRET TO TRAINING SUCCESS? Time to Assimilate!
    • 23. Governance Evangelism Adoption Team Sport SUMMARY
    • 24. Thank you for your time!! veronique@letscollaborate.co.za www.slideshare.net/veroniquepalmer