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Platinum Sponsor
Gold Sponsors
SharePoint Business
Governance and User
Adoption Strategies
Presented by Veronique Palmer
-...
Johannesburg, South Africa
Own business – Lets Collaborate
User adoption specialist and end user trainer
Co-Owner of Share...
www.letscollaborate.co.za
veronique@letscollaborate.co.za
http://veroniquepalmer.wordpress.com
@veroniquepalmer
#SPCSEA
Ve...
WHY HAVE GOVERNANCE?
Lack of business
management =
failed user adoption
BusinessIT
Servers
Applications
Business Info
GOVERNANCE AREAS
Governance
Dependencies
TMI
Where to Start
No Generic
Company Size
Length of Use
Team
Culture
IT vs Business
Version
Posit...
User
Adoption
Governance
WHAT TO ADDRESS
Members
Plan
Forum
Communication
Evangelism
Training
Sponsor
Business
IT
< 10 - 12
GOVERNANCE FORUM
Gov
Plan
Mission
Standard Agenda
Acceptable Use
Escalation
Sites
Dormancy
Support
Meetings
Format
WIKI EXAMPLE
SITE GOVERNANCE EXAMPLE
TEMPLATES
http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx
Governance Plans and Sample...
GOVERNANCE RESOURCES
Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.as...
GOVERNANCE BLOGS
Bill English : http://aiimcommunities.org/users/benglish
Dux Raymond Sy : http://sp.meetdux.com/default.a...
USER ADOPTION STRATEGIES
Comms
Training
Evangelism
Communication
Why
What
When
Who How
Public Face
Skills
EVANGELISM
Full Time
Site
Hand
Holding
EVANGELIST JOB DESCRIPTION
http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx
www.letsco...
Evangelism
Site
Location
Purpose
Governance
Rules
Training
Communication
ROI
Contact Us
User Groups
Where to Start
Knowled...
SITE EXAMPLE
Training
Internal vs
External
Outlines
Duration
Blended
Mass vs
Specialised
Beginners
SECRET TO TRAINING SUCCESS?
Time to Assimilate!
Governance
Evangelism
Adoption
Team Sport
SUMMARY
Thank you for your time!!
veronique@letscollaborate.co.za
www.slideshare.net/veroniquepalmer
SharePoint Business Governance and User Adoption Strategies
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SharePoint Business Governance and User Adoption Strategies

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Presentation from Southeast Asia SharePoint Conference in Singapore, Oct 2010. #SPCSEA

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  • Transcript of "SharePoint Business Governance and User Adoption Strategies"

    1. 1. Platinum Sponsor Gold Sponsors SharePoint Business Governance and User Adoption Strategies Presented by Veronique Palmer --- 26 Oct 2010 ---
    2. 2. Johannesburg, South Africa Own business – Lets Collaborate User adoption specialist and end user trainer Co-Owner of SharePoint Experts on LinkedIn (12 000+ members) Team Lead at Information Worker (SharePoint user group) Preferred SharePoint vendor for 2 banks Clients also in medical, construction, IT, retail, mining and automotive industries Spoke at SharePoint Saturday UK on 2 Oct 2010 Speaking at SharePoint Summit in Toronto in January 2011
    3. 3. www.letscollaborate.co.za veronique@letscollaborate.co.za http://veroniquepalmer.wordpress.com @veroniquepalmer #SPCSEA Veronique Palmer Veronique At Work, Lets Collaborate Fan Page Website : Email : Blog : Twitter : Hashtag : LinkedIn : Facebook :
    4. 4. WHY HAVE GOVERNANCE? Lack of business management = failed user adoption
    5. 5. BusinessIT Servers Applications Business Info GOVERNANCE AREAS
    6. 6. Governance Dependencies TMI Where to Start No Generic Company Size Length of Use Team Culture IT vs Business Version Positioning
    7. 7. User Adoption Governance WHAT TO ADDRESS Members Plan Forum Communication Evangelism Training
    8. 8. Sponsor Business IT < 10 - 12 GOVERNANCE FORUM
    9. 9. Gov Plan Mission Standard Agenda Acceptable Use Escalation Sites Dormancy Support Meetings Format
    10. 10. WIKI EXAMPLE
    11. 11. SITE GOVERNANCE EXAMPLE
    12. 12. TEMPLATES http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx Governance Plans and Sample Agenda www.letscollaborate.co.za Resource Centre – SharePoint Governance
    13. 13. GOVERNANCE RESOURCES Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx TechNet : http://technet.microsoft.com/en-us/office/sharepointserver/bb507202.aspx Checklist : http://office.microsoft.com/download/afile.aspx?AssetID=AM102306291033
    14. 14. GOVERNANCE BLOGS Bill English : http://aiimcommunities.org/users/benglish Dux Raymond Sy : http://sp.meetdux.com/default.aspx Jennifer Mason : http://www.sharepoint911.com/blogs/jennifer/default.aspx Richard Harbridge : http://www.rharbridge.com/ Ruven Gotz : http://spinsiders.com/ruveng Veronique Palmer : http://veroniquepalmer.wordpress.com/
    15. 15. USER ADOPTION STRATEGIES Comms Training Evangelism
    16. 16. Communication Why What When Who How Public Face Skills
    17. 17. EVANGELISM Full Time Site Hand Holding
    18. 18. EVANGELIST JOB DESCRIPTION http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx www.letscollaborate.co.za Resource Centre – Job Descriptions
    19. 19. Evangelism Site Location Purpose Governance Rules Training Communication ROI Contact Us User Groups Where to Start Knowledge Sharing Housekeeping
    20. 20. SITE EXAMPLE
    21. 21. Training Internal vs External Outlines Duration Blended Mass vs Specialised Beginners
    22. 22. SECRET TO TRAINING SUCCESS? Time to Assimilate!
    23. 23. Governance Evangelism Adoption Team Sport SUMMARY
    24. 24. Thank you for your time!! veronique@letscollaborate.co.za www.slideshare.net/veroniquepalmer
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