Effective End User Training - SharePoint Summit - Feb 2011
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Effective End User Training - SharePoint Summit - Feb 2011

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Effective end user training session done at the SharePoint Summit in Toronto in Feb 2011

Effective end user training session done at the SharePoint Summit in Toronto in Feb 2011

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Effective End User Training - SharePoint Summit - Feb 2011 Effective End User Training - SharePoint Summit - Feb 2011 Presentation Transcript

  • Effective End User Training2 Feb 2011
    Level 100
    Presented by : Veronique Palmer
    SharePoint MVP
    #SPS2011
  • SharePoint MVP
    Business Owner
    SharePoint User Adoption Specialist
    End User Trainer
    Team Lead
    www.letscollaborate.co.za
    veronique@letscollaborate.co.za
    @veroniquepalmer
  • 3
    Are You Experiencing…
    Negativity?
    No Direction?
    Low User
    Adoption?
  • 4
    Cause
    Bad End User Training!
    Or lack of…
  • 5
    Other Causes
    Lack of
    Communication
    Lack of
    Governance
    No Platform
    Owner
  • 6
    Ultimately…
    End User Training is about motivating
    users to
    adopt SharePoint!
  • 7
    Solution
    Supported
    Ongoing
    Blended
    Customised
  • 8
    Microsoft Outlines
    eLearning Course 50227A :
    SharePoint 2007 End User
    3 Days
    Level 200
    Audience :
    Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users
    (second course available)
    = 7.5 days
  • 9
    Microsoft Outlines
    eLearning Course 50352B :
    SharePoint 2010 End User
    3Days
    Level 200
    Audience :
    Information Workers, anyone that works with SharePoint team sites, libraries, lists
    and items
    (second course available)
    = 2.1 days
  • For Beginners??
    Address business problems
    BCS
    SharePoint Designer Workflow
    Document ID Service
    Column Level Validation
    Record Declaration Settings
    Audience Targeting
    Visio Process Repository
    Records Centre
    Business Intelligence Centre
    Term Store Management
    Custom CSS
    Modify Master Pages
    Translation Management
    10
  • 11
  • Curriculums That Work
    1 Day!
    12
  • 13
    Why?
    Why?
  • Complete Picture
    14
  • 15
    External Training
    Pros
    Mass training
    Less distraction
    Infrastructure
    Cons
    Expensive
    Generic
    Impersonal
    No real world exp
    Quantity vs Quality
  • 16
    In-house Training
    Pros
    Cost effective
    Personalised
    One message
    Alignment
    Cons
    Infrastructure
    Distractions
    Cancellations
    Finding a trainer
  • Certification?
    17
    SharePoint for Business Users
  • Stagger
    18
  • 19
    Beginners
    Importance of
    Beginners
  • 20
    Beginners – 1 Day!
    Basics
    Navigation
    Search
    Recycle Bin
    Site Usage Stats
    My Sites
    Links
    My Links
    Announcements
    Alert Me
    Calendars
    Document Libraries
    Uploading and deleting docs
    Creating and deleting libraries
    Basic metadata and views
    Discussion Forums
    Creating
    Replying
    Editing
    Wikis
    Creating
    Formatting
    Embedded pages
    Navigating
    Site Creation
    User groups
    Creating
    Themes
    Picture Libraries
    Creating
    Uploading
  • Volumes
    21
  • 22
    Get Course Outlines
    Lots in the market, find yours!
    http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
  • Materials
    23
    HANDS ON!
  • 24
    SharePoint 2010
    Upgrading?
    Considerations
    New?
    Features?
  • Content
    25
    How and ….
    Why!
  • 26
    Feedback Forms
    http://www.letscollaborate.co.za/Resource-Centre/LCs%20Documents/Forms/By%20Doc%20Type.aspx
  • Mass Training
    Best Practices
    • Mentorship Program
    • Train the trainer
    • Onsite
    • Customized
    • Evangelism Site
    • Blended
    • Governance
    27
  • 28
    Learning
    Online / e-Learning
    Productivity Hub
    Video
    Audio
    User Manuals
    Brown Bag Sessions
    Classroom
    Self-Paced
    Mind Maps
    Cheatsheets
    Hands On Labs
    Books
    Real World Examples
  • 29
    Manage
  • Free Resources
    30
    Fab 40 : Employee Training Scheduling and Materials
    http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
    Productivity Hub 2007
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en
    Productivity Hub 2010
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
  • 31
    The Secret?
    Assimilate!
  • 32
    Your Challenges
  • Goodbye and…
    Thank you for your time
    veronique@letscollaborate.co.za
    www.letscollaborate.co.za
    http://www.slideshare.net/VeroniquePalmer
    33
  • Find Me
  • 35
    Similarities
    In Canada and South Africa we both use:
    Brown bread
    Celcius
    Centre
    Centimetres
    Cheque
    Chips
    Clicks
    Colour
    Elastic
    Icing sugar
    Kilometres
    Postal Code
    Serviettes
    Smarties
    Tap
    The bill
    Vinegar on chips
    Zed
    Cool eh?