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Effective End User Training2 Feb 2011<br />Level 100<br />Presented by : Veronique Palmer<br />SharePoint MVP<br />#SPS201...
SharePoint MVP <br />Business Owner<br />SharePoint User Adoption Specialist<br />End User Trainer<br />Team Lead<br />www...
3<br />Are You Experiencing…<br />Negativity?<br />No Direction?<br />Low User <br />Adoption?<br />
4<br />Cause<br />Bad End User Training!<br />Or lack of…<br />
5<br />Other Causes<br />Lack of <br />Communication<br />Lack of <br />Governance<br />No Platform <br />Owner<br />
6<br />Ultimately…<br />End User Training is about motivating<br />users to<br />adopt SharePoint!<br />
7<br />Solution<br />Supported<br />Ongoing<br />Blended<br />Customised<br />
8<br />Microsoft Outlines<br />eLearning Course 50227A :<br />SharePoint 2007 End User<br />3 Days<br />Level 200<br />Aud...
9<br />Microsoft Outlines<br />eLearning Course 50352B :<br />SharePoint 2010 End User<br />3Days<br />Level 200<br />Audi...
For Beginners??<br />Address business problems<br />BCS<br />SharePoint Designer Workflow<br />Document ID Service<br />Co...
11<br />
Curriculums That Work<br />1 Day!<br />12<br />
13<br />Why?<br />Why?<br />
Complete Picture<br />14<br />
15<br />External Training<br />Pros<br />Mass training<br />Less distraction<br />Infrastructure<br />Cons<br />Expensive<...
16<br />In-house Training<br />Pros<br />Cost effective<br />Personalised<br />One message<br />Alignment<br />Cons<br />I...
Certification?<br />17<br />SharePoint for Business Users<br />
Stagger<br />18<br />
19<br />Beginners<br />Importance of<br />Beginners<br />
20<br />Beginners – 1 Day!<br />Basics<br />Navigation<br />Search<br />Recycle Bin<br />Site Usage Stats<br />My Sites<br...
Volumes<br />21<br />
22<br />Get Course Outlines<br />Lots in the market, find yours!<br />http://www.letscollaborate.co.za/shop/SitePages/Trai...
Materials<br />23<br />HANDS ON!<br />
24<br />SharePoint 2010<br />Upgrading?<br />Considerations<br />New?<br />Features?<br />
Content<br />25<br />How and ….<br />Why!<br />
26<br />Feedback Forms<br />http://www.letscollaborate.co.za/Resource-Centre/LCs%20Documents/Forms/By%20Doc%20Type.aspx<br />
Mass Training<br />Best Practices<br /><ul><li>Mentorship Program
Train the trainer
Onsite
Customized
Evangelism Site
Blended
Governance</li></ul>27<br />
28<br />Learning<br />Online / e-Learning<br />Productivity Hub<br />Video<br />Audio<br />User Manuals<br />Brown Bag Ses...
29<br />Manage<br />
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Effective End User Training - SharePoint Summit - Feb 2011

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Effective end user training session done at the SharePoint Summit in Toronto in Feb 2011

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Transcript of "Effective End User Training - SharePoint Summit - Feb 2011"

  1. 1. Effective End User Training2 Feb 2011<br />Level 100<br />Presented by : Veronique Palmer<br />SharePoint MVP<br />#SPS2011<br />
  2. 2. SharePoint MVP <br />Business Owner<br />SharePoint User Adoption Specialist<br />End User Trainer<br />Team Lead<br />www.letscollaborate.co.za<br />veronique@letscollaborate.co.za<br />@veroniquepalmer<br />
  3. 3. 3<br />Are You Experiencing…<br />Negativity?<br />No Direction?<br />Low User <br />Adoption?<br />
  4. 4. 4<br />Cause<br />Bad End User Training!<br />Or lack of…<br />
  5. 5. 5<br />Other Causes<br />Lack of <br />Communication<br />Lack of <br />Governance<br />No Platform <br />Owner<br />
  6. 6. 6<br />Ultimately…<br />End User Training is about motivating<br />users to<br />adopt SharePoint!<br />
  7. 7. 7<br />Solution<br />Supported<br />Ongoing<br />Blended<br />Customised<br />
  8. 8. 8<br />Microsoft Outlines<br />eLearning Course 50227A :<br />SharePoint 2007 End User<br />3 Days<br />Level 200<br />Audience :<br />Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users<br />(second course available)<br />= 7.5 days<br />
  9. 9. 9<br />Microsoft Outlines<br />eLearning Course 50352B :<br />SharePoint 2010 End User<br />3Days<br />Level 200<br />Audience :<br />Information Workers, anyone that works with SharePoint team sites, libraries, lists <br />and items<br />(second course available)<br />= 2.1 days<br />
  10. 10. For Beginners??<br />Address business problems<br />BCS<br />SharePoint Designer Workflow<br />Document ID Service<br />Column Level Validation<br />Record Declaration Settings<br />Audience Targeting<br />Visio Process Repository<br />Records Centre<br />Business Intelligence Centre<br />Term Store Management<br />Custom CSS<br />Modify Master Pages<br />Translation Management<br />10<br />
  11. 11. 11<br />
  12. 12. Curriculums That Work<br />1 Day!<br />12<br />
  13. 13. 13<br />Why?<br />Why?<br />
  14. 14. Complete Picture<br />14<br />
  15. 15. 15<br />External Training<br />Pros<br />Mass training<br />Less distraction<br />Infrastructure<br />Cons<br />Expensive<br />Generic<br />Impersonal<br />No real world exp<br />Quantity vs Quality<br />
  16. 16. 16<br />In-house Training<br />Pros<br />Cost effective<br />Personalised<br />One message<br />Alignment<br />Cons<br />Infrastructure<br />Distractions<br />Cancellations<br />Finding a trainer<br />
  17. 17. Certification?<br />17<br />SharePoint for Business Users<br />
  18. 18. Stagger<br />18<br />
  19. 19. 19<br />Beginners<br />Importance of<br />Beginners<br />
  20. 20. 20<br />Beginners – 1 Day!<br />Basics<br />Navigation<br />Search<br />Recycle Bin<br />Site Usage Stats<br />My Sites<br />Links<br />My Links<br />Announcements<br />Alert Me<br />Calendars<br />Document Libraries<br />Uploading and deleting docs<br />Creating and deleting libraries<br />Basic metadata and views<br />Discussion Forums<br />Creating<br />Replying<br />Editing<br />Wikis<br />Creating<br />Formatting<br />Embedded pages<br />Navigating<br />Site Creation<br />User groups<br />Creating<br />Themes<br />Picture Libraries<br />Creating<br />Uploading<br />
  21. 21. Volumes<br />21<br />
  22. 22. 22<br />Get Course Outlines<br />Lots in the market, find yours!<br />http://www.letscollaborate.co.za/shop/SitePages/Training.aspx<br />
  23. 23. Materials<br />23<br />HANDS ON!<br />
  24. 24. 24<br />SharePoint 2010<br />Upgrading?<br />Considerations<br />New?<br />Features?<br />
  25. 25. Content<br />25<br />How and ….<br />Why!<br />
  26. 26. 26<br />Feedback Forms<br />http://www.letscollaborate.co.za/Resource-Centre/LCs%20Documents/Forms/By%20Doc%20Type.aspx<br />
  27. 27. Mass Training<br />Best Practices<br /><ul><li>Mentorship Program
  28. 28. Train the trainer
  29. 29. Onsite
  30. 30. Customized
  31. 31. Evangelism Site
  32. 32. Blended
  33. 33. Governance</li></ul>27<br />
  34. 34. 28<br />Learning<br />Online / e-Learning<br />Productivity Hub<br />Video<br />Audio<br />User Manuals<br />Brown Bag Sessions<br />Classroom<br />Self-Paced<br />Mind Maps<br />Cheatsheets<br />Hands On Labs<br />Books<br />Real World Examples<br />
  35. 35. 29<br />Manage<br />
  36. 36. Free Resources<br />30<br />Fab 40 : Employee Training Scheduling and Materials<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en<br />Productivity Hub 2007<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en<br />Productivity Hub 2010<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1<br />
  37. 37. 31<br />The Secret?<br />Assimilate!<br />
  38. 38. 32<br />Your Challenges<br />
  39. 39. Goodbye and…<br />Thank you for your time<br />veronique@letscollaborate.co.za<br />www.letscollaborate.co.za<br />http://www.slideshare.net/VeroniquePalmer<br />33<br />
  40. 40. Find Me<br />
  41. 41. 35<br />Similarities<br />In Canada and South Africa we both use:<br />Brown bread<br />Celcius<br />Centre<br />Centimetres<br />Cheque<br />Chips<br />Clicks<br />Colour<br />Elastic<br />Icing sugar<br />Kilometres<br />Postal Code<br />Serviettes<br />Smarties<br />Tap<br />The bill<br />Vinegar on chips<br />Zed<br />Cool eh?<br />
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