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Effective End User Training - BPC - March 2011

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New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

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  • What you want to do, is cover all the features on the Create list to give Site Owners all the skills they need to manage a set of sites.
  • Transcript

    • 1. EFFECTIVE END USER TRAINING
      Veronique Palmer
      SharePoint MVP
      March 2011
    • 2. Change is hard!
    • 3. End user training is
      SharePoint!
      Patience with the process of change
      NOT JUST ABOUT
      She’s lost it!
      $$$
    • 4. Ongoing
      Customised
      Blended
      Supported
    • 5. TRAINIG
      OWNERSHIP
      GOVERANCNE
      COMMUNICATION
      USER ADOPTION
    • 6. Microsoft Outlines
      eLearning Course 50227A :
      SharePoint 2007 End User
      3 Days
      Level 200
      Audience :
      Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users
      (second course available)
      = 7.5 days
    • 7. Microsoft Outlines
      eLearning Course 50352B :
      SharePoint 2010 End User
      3Days
      Level 200
      Audience :
      Information Workers, anyone that works with SharePoint team sites, libraries, lists
      and items
      (second course available)
      = 2.1 days
    • 8.
    • 9. For Beginners??
      Address business problems
      BCS
      SharePoint Designer Workflow
      Document ID Service
      Column Level Validation
      Record Declaration Settings
      Audience Targeting
      Visio Process Repository
      Records Centre
      Business Intelligence Centre
      Term Store Management
      Custom CSS
      Modify Master Pages
      Translation Management
    • 10. External Training
      Cons
      Expensive
      Generic
      Impersonal
      Real world exp
      Pros
      Mass training
      Less distraction
      Infrastructure
    • 11. In-house Training
      Cons
      Infrastructure
      Distractions
      Cancellations
      Finding a trainer
      Pros
      Cost effective
      Personalised
      Governance
    • 12. Certification?
      SharePoint for Business Users
      NBSP – Kat Weixel
    • 13. Ownership!
    • 14. Curriculums That Work
    • 15. Why?
    • 16. Complete Picture
    • 17. Volumes
    • 18. Stagger!
    • 19. Course Outlines
      Importance of
      Beginners
    • 20. Course Outline
      Beginners
    • 21. Train the Trainer
    • 22. Materials
      HANDS ON!
    • 23. Get Course Outlines
      Lots in the market, find yours!
      http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
    • 24. Course Outlines
      Upgrading?
      Considerations
      New?
      Features?
    • 25. Content
      How and ….
      Why!
    • 26. Evaluation Forms
    • 27. Hands On Labs
      Online /
      e-Learning
      Video
      Audio
      Productivity Hub
      Brown Bag Sessions
      User Manuals
      Classroom
      Self-Paced
      Mind Maps
      Cheatsheets
      Real World Examples
      Books
    • 28. Managing
    • 29. Managing
    • 30. The Secret?
      Assimilation
      Timing
      @veroniquepalmer
      #BPC11
    • 31. Wins!
      Evangelists
      Excitement
      Adoption
      Free IT
      Leaders!
    • 32. 3
      3
      Best Practices
      Worst Practices
      • Relying solely on Microsoft outlines
      • 33. Large classes
      • 34. Leaving the class
      • 35. Customize outlines
      • 36. Stagger training
      • 37. Give time to assimilate
    • Budget
      For Training
      THING
    • 38.
    • 39. Free Resources
      Fab 40 : Employee Training Scheduling and Materials (2007 only)
      http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
      Productivity Hub 2007
      http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en
      Productivity Hub 2010
      http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
    • 40. Business Owner
      User Adoption Specialist
      End User Trainer
      Team Lead
      E
      E
      T
      M
      M
      E
    • 41. THANK YOUFor your time SAN DIEGO
      Please be sure to fill out your session evaluation!
      veronique@letscollaborate.co.za
      www.letscollaborate.co.za

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