Effective End User Training - BPC - March 2011

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New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

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  • What you want to do, is cover all the features on the Create list to give Site Owners all the skills they need to manage a set of sites.

Transcript

  • 1. EFFECTIVE END USER TRAINING
    Veronique Palmer
    SharePoint MVP
    March 2011
  • 2. Change is hard!
  • 3. End user training is
    SharePoint!
    Patience with the process of change
    NOT JUST ABOUT
    She’s lost it!
    $$$
  • 4. Ongoing
    Customised
    Blended
    Supported
  • 5. TRAINIG
    OWNERSHIP
    GOVERANCNE
    COMMUNICATION
    USER ADOPTION
  • 6. Microsoft Outlines
    eLearning Course 50227A :
    SharePoint 2007 End User
    3 Days
    Level 200
    Audience :
    Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users
    (second course available)
    = 7.5 days
  • 7. Microsoft Outlines
    eLearning Course 50352B :
    SharePoint 2010 End User
    3Days
    Level 200
    Audience :
    Information Workers, anyone that works with SharePoint team sites, libraries, lists
    and items
    (second course available)
    = 2.1 days
  • 8.
  • 9. For Beginners??
    Address business problems
    BCS
    SharePoint Designer Workflow
    Document ID Service
    Column Level Validation
    Record Declaration Settings
    Audience Targeting
    Visio Process Repository
    Records Centre
    Business Intelligence Centre
    Term Store Management
    Custom CSS
    Modify Master Pages
    Translation Management
  • 10. External Training
    Cons
    Expensive
    Generic
    Impersonal
    Real world exp
    Pros
    Mass training
    Less distraction
    Infrastructure
  • 11. In-house Training
    Cons
    Infrastructure
    Distractions
    Cancellations
    Finding a trainer
    Pros
    Cost effective
    Personalised
    Governance
  • 12. Certification?
    SharePoint for Business Users
    NBSP – Kat Weixel
  • 13. Ownership!
  • 14. Curriculums That Work
  • 15. Why?
  • 16. Complete Picture
  • 17. Volumes
  • 18. Stagger!
  • 19. Course Outlines
    Importance of
    Beginners
  • 20. Course Outline
    Beginners
  • 21. Train the Trainer
  • 22. Materials
    HANDS ON!
  • 23. Get Course Outlines
    Lots in the market, find yours!
    http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
  • 24. Course Outlines
    Upgrading?
    Considerations
    New?
    Features?
  • 25. Content
    How and ….
    Why!
  • 26. Evaluation Forms
  • 27. Hands On Labs
    Online /
    e-Learning
    Video
    Audio
    Productivity Hub
    Brown Bag Sessions
    User Manuals
    Classroom
    Self-Paced
    Mind Maps
    Cheatsheets
    Real World Examples
    Books
  • 28. Managing
  • 29. Managing
  • 30. The Secret?
    Assimilation
    Timing
    @veroniquepalmer
    #BPC11
  • 31. Wins!
    Evangelists
    Excitement
    Adoption
    Free IT
    Leaders!
  • 32. 3
    3
    Best Practices
    Worst Practices
    • Relying solely on Microsoft outlines
    • 33. Large classes
    • 34. Leaving the class
    • 35. Customize outlines
    • 36. Stagger training
    • 37. Give time to assimilate
  • Budget
    For Training
    THING
  • 38.
  • 39. Free Resources
    Fab 40 : Employee Training Scheduling and Materials (2007 only)
    http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
    Productivity Hub 2007
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en
    Productivity Hub 2010
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
  • 40. Business Owner
    User Adoption Specialist
    End User Trainer
    Team Lead
    E
    E
    T
    M
    M
    E
  • 41. THANK YOUFor your time SAN DIEGO
    Please be sure to fill out your session evaluation!
    veronique@letscollaborate.co.za
    www.letscollaborate.co.za