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EFFECTIVE END USER TRAINING<br />Veronique Palmer<br />SharePoint MVP<br />March 2011<br />
Change is hard!<br />
End user training is<br />SharePoint!<br />Patience with the process of change<br />NOT JUST ABOUT<br />She’s lost it!<br ...
Ongoing<br />Customised<br />Blended<br />Supported<br />
TRAINIG<br />OWNERSHIP<br />GOVERANCNE<br />COMMUNICATION<br />USER ADOPTION<br />
Microsoft Outlines<br />eLearning Course 50227A :<br />SharePoint 2007 End User<br />3 Days<br />Level 200<br />Audience :...
Microsoft Outlines<br />eLearning Course 50352B :<br />SharePoint 2010 End User<br />3Days<br />Level 200<br />Audience :<...
For Beginners??<br />Address business problems<br />BCS<br />SharePoint Designer Workflow<br />Document ID Service<br />Co...
External Training<br />Cons<br />Expensive<br />Generic<br />Impersonal<br />Real world exp<br />Pros<br />Mass training<b...
In-house Training<br />Cons<br />Infrastructure<br />Distractions<br />Cancellations<br />Finding a trainer<br />Pros<br /...
Certification?<br />SharePoint for Business Users<br />NBSP – Kat Weixel<br />
Ownership!<br />
Curriculums That Work<br />
Why?<br />
Complete Picture<br />
Volumes<br />
Stagger!<br />
Course Outlines<br />Importance of<br />Beginners<br />
Course Outline<br />Beginners<br />
Train the Trainer<br />
Materials<br />HANDS ON!<br />
Get Course Outlines<br />Lots in the market, find yours!<br />http://www.letscollaborate.co.za/shop/SitePages/Training.asp...
Course Outlines<br />Upgrading?<br />Considerations<br />New?<br />Features?<br />
Content<br />How and ….<br />Why!<br />
Evaluation Forms<br />
Hands On Labs<br />Online / <br />e-Learning<br />Video<br />Audio<br />Productivity Hub<br />Brown Bag Sessions<br />User...
Managing<br />
Managing<br />
The Secret?<br />Assimilation<br />Timing<br />@veroniquepalmer<br />#BPC11<br />
Wins!<br /> Evangelists<br /> Excitement<br /> Adoption<br /> Free IT<br /> Leaders!<br />
3<br />3<br />Best Practices<br />   Worst Practices<br /><ul><li>Relying solely on Microsoft outlines
Large classes
Leaving the class
Customize outlines
Stagger training
Give time to assimilate</li></li></ul><li>Budget<br />For Training<br />THING<br />
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Effective End User Training - BPC - March 2011

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New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

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  • Transcript of "Effective End User Training - BPC - March 2011"

    1. 1. EFFECTIVE END USER TRAINING<br />Veronique Palmer<br />SharePoint MVP<br />March 2011<br />
    2. 2. Change is hard!<br />
    3. 3. End user training is<br />SharePoint!<br />Patience with the process of change<br />NOT JUST ABOUT<br />She’s lost it!<br />$$$<br />
    4. 4. Ongoing<br />Customised<br />Blended<br />Supported<br />
    5. 5. TRAINIG<br />OWNERSHIP<br />GOVERANCNE<br />COMMUNICATION<br />USER ADOPTION<br />
    6. 6. Microsoft Outlines<br />eLearning Course 50227A :<br />SharePoint 2007 End User<br />3 Days<br />Level 200<br />Audience :<br />Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users<br />(second course available)<br />= 7.5 days<br />
    7. 7. Microsoft Outlines<br />eLearning Course 50352B :<br />SharePoint 2010 End User<br />3Days<br />Level 200<br />Audience :<br />Information Workers, anyone that works with SharePoint team sites, libraries, lists <br />and items<br />(second course available)<br />= 2.1 days<br />
    8. 8.
    9. 9. For Beginners??<br />Address business problems<br />BCS<br />SharePoint Designer Workflow<br />Document ID Service<br />Column Level Validation<br />Record Declaration Settings<br />Audience Targeting<br />Visio Process Repository<br />Records Centre<br />Business Intelligence Centre<br />Term Store Management<br />Custom CSS<br />Modify Master Pages<br />Translation Management<br />
    10. 10. External Training<br />Cons<br />Expensive<br />Generic<br />Impersonal<br />Real world exp<br />Pros<br />Mass training<br />Less distraction<br />Infrastructure<br />
    11. 11. In-house Training<br />Cons<br />Infrastructure<br />Distractions<br />Cancellations<br />Finding a trainer<br />Pros<br />Cost effective<br />Personalised<br />Governance<br />
    12. 12. Certification?<br />SharePoint for Business Users<br />NBSP – Kat Weixel<br />
    13. 13. Ownership!<br />
    14. 14. Curriculums That Work<br />
    15. 15. Why?<br />
    16. 16. Complete Picture<br />
    17. 17. Volumes<br />
    18. 18. Stagger!<br />
    19. 19. Course Outlines<br />Importance of<br />Beginners<br />
    20. 20. Course Outline<br />Beginners<br />
    21. 21. Train the Trainer<br />
    22. 22. Materials<br />HANDS ON!<br />
    23. 23. Get Course Outlines<br />Lots in the market, find yours!<br />http://www.letscollaborate.co.za/shop/SitePages/Training.aspx<br />
    24. 24. Course Outlines<br />Upgrading?<br />Considerations<br />New?<br />Features?<br />
    25. 25. Content<br />How and ….<br />Why!<br />
    26. 26. Evaluation Forms<br />
    27. 27. Hands On Labs<br />Online / <br />e-Learning<br />Video<br />Audio<br />Productivity Hub<br />Brown Bag Sessions<br />User Manuals<br />Classroom<br />Self-Paced<br />Mind Maps<br />Cheatsheets<br />Real World Examples<br />Books<br />
    28. 28. Managing<br />
    29. 29. Managing<br />
    30. 30. The Secret?<br />Assimilation<br />Timing<br />@veroniquepalmer<br />#BPC11<br />
    31. 31. Wins!<br /> Evangelists<br /> Excitement<br /> Adoption<br /> Free IT<br /> Leaders!<br />
    32. 32. 3<br />3<br />Best Practices<br /> Worst Practices<br /><ul><li>Relying solely on Microsoft outlines
    33. 33. Large classes
    34. 34. Leaving the class
    35. 35. Customize outlines
    36. 36. Stagger training
    37. 37. Give time to assimilate</li></li></ul><li>Budget<br />For Training<br />THING<br />
    38. 38.
    39. 39. Free Resources<br />Fab 40 : Employee Training Scheduling and Materials (2007 only)<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en<br />Productivity Hub 2007<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en<br />Productivity Hub 2010<br />http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1<br />
    40. 40. Business Owner<br />User Adoption Specialist<br />End User Trainer<br />Team Lead<br />E<br />E<br />T<br />M<br />M<br />E<br />
    41. 41. THANK YOUFor your time SAN DIEGO<br />Please be sure to fill out your session evaluation!<br />veronique@letscollaborate.co.za<br />www.letscollaborate.co.za<br />
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