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Ehealth Informatics agenda
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Ehealth Informatics agenda

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  • 1. Presents the European edition Book and pay by 29th July 2011 and SAVE £400! Innovations of our global series: in E-Health & Informatics Europe www.ehealthinformatics.eu Two Day Conference: 21st–22nd September 2011 Pre-Conference Workshops: 20th September 2011 | Venue: Doubletree by Hilton London - West End Enabling EU healthcare IT professionals to Hear from experts across implement interoperable informatics and EHR Europe including: Bernd Blobel, Head, eHealth systems securely, efficiently and cost-effectively Competence Center, University Hospital Regensburg Our expert speaker faculty will you show you Sally Stansfield, Executive Director, Health Metrics Network, World Health how to: Organization t Practice advanced interoperability and seamless information Otto Larsen, Director, NSI (National management by aligning your ICT to existing and emerging Sundheds-IT) standards with the eHealth Competence Center, University Uwe Buddrus, Managing Director, HIMSS Analytics Europe Hospital Regensburg Alberto Sanna, e-Services for Life & Health Director, Scientific Institute t Implement the latest innovations: hear about pilot projects run San Raffaele by Odense University Hospital, Scientific Institute San Raffaele, Claus Duedal Pedersen, Head of NSI and more in 5 best-of-breed case studies Centre for Clinical Innovation, Odense University Hospital t Institute the best techniques for information security, disaster Roger Lamb, Healthcare Sector management, data recovery and patient privacy: learn how with Manager, GS1 UK HL7 and St.Vincent’s Healthcare Group Pekka Ruotsalainen, Research Professor, National Institute for t Effectively align your informatics with your EHR: benchmark your Health and Welfare (THL), Adjunct Professor, University of Tampere deployment with HIMSS Analytics Europe Anthony Brookes, Professor, t Get the budget and support you need for your informatics Department of Genetics, University of Leicester deployment from both upper management and clinicians with the Allan Hanbury, Senior Researcher, help of University College London Hospitals NHS Foundation Information & Software Engineering Group, Vienna University of Trust Technology These are just some of the most pressing issues currently affecting Simon Mortimore, Head of Information Services, University healthcare IT professionals; join us to investigate how to solve College London Hospitals NHS present challenges and position your organisation to achieve future Foundation Trust e-health goals. Peter Russell, Head of Health Informatics, Nottinghamshire Healthcare NHS Trust Don’t Miss the In-Depth, Interactive Pre-Conference Stefan Sauermann, Acting Program Workshops! Director, Biomedical Engineering Workshop A Workshop B Workshop C Sciences, University of Applied Sciences Technikum Wien Maintaining the Security of Enabling Collaboration – Increasing Interoperability Richard Lewis, Clinical Systems Your Data and the Privacy From an Interdepartmental Among Informatics Analyst, Hampshire Health of Your Patients – While to an International Scale Systems for Expedient Informatics Service Encouraging Openness Data Transfer Neal Mullen, Group Deputy Director and Collaboration of ICT, St. Vincent’s Healthcare Group Jeremy Thorp, Programme DeliveryMedia Partners Director, NHS Information Reporting Services (NIRS) DH Informatics Directorate Catherine Chronaki, Affiliate Director, HL7, Senior Software Engineer, FORTH Tel: +44 (0)20 7368 9300 Email: enquire@iqpc.co.uk Web: ehealthinformatics.eu
  • 2. ExPERT ADvIsORy BOARD:o Claus Duedal Pedersen, Head of Centre for Clinical o sally stansfield, Executive Director Innovation, Odense University Hospital Health Metrics Network, World Healtho Alberto sanna, e-Services for Life & Health Director, Organization Scientific Institute San Raffaele o Christian Hay, Delegate Healthcare, GS1o Allan Hanbury, Information & Software Engineering Switzerland, Chair, IHE Suisse Group, Vienna University of TechnologyPRE-CONFERENCE WORKsHOPs: TUEsDAy 20TH sEPTEMBER 201109.00-12.00: Workshop A 12.30–15.30: Workshop B 16.00–19.00: Workshop CMaintaining the Security of Your Enabling Collaboration – From Increasing Interoperability AmongHealth Data and the Privacy of Your an Inter-de partmental to an Informatics Systems for ExpedientPatients in an Open and Collaborative International Scale Data TransferEnvironment Facilitating Practical Information t Deciding upon common terminologies,Understanding and Managing Both Real Exchange for Efficient Patient Treatment semantics and standards to ensureand Perceived Risks and Vital Research consistency in data entry and meaningt Moving from a tightly controlled and t Expediting care and improving patient t Identifying gaps in your organisation’s regulated healthcare environment to outcomes through electronic data sharing knowledge transfer systems and a more open, dynamic information t Creating collaborative data sharing finding the informatics solutions space, thus encouraging data sharing between informatics systems in your necessary to fill themt Allowing and encouraging patients and institution and others t Surveying promising new tools and providers to create a useful, information t Avoiding redundancies between systems and developing strategies and -rich personal health record, understand systems or duplicating information in workarounds for any anticipated its benefits and utilise PHR content in a patient records potential incompatibilities secure, trusted manner t Ensuring your EHR data is in place in t Evaluating the utility of open sourcet Securing your data through IT-based order to make the most of your software in facilitating integration safeguards, staff training and common institution’s IT capabilities, whether they Peter Russell, Head of Health sense, and ensuring widespread are limited or extensive Informatics, Nottinghamshire continued compliance with privacy and Uwe Buddrus, Managing Director, Healthcare NHS Trust security measures HIMSS Analytics Europet Reassuring patients that their privacy is protected – and maintaining that trustPekka Ruotsalainen, ResearchProfessor, National Institute for Healthand Welfare (THL), Adjunct Professor,University of TampereAbout Healthcare IQ Who you Will Meet:Web: www.iqpc.com/Healthcare.aspx w CIOs w CEOsPhone: 1-800-882-8684 w CMIOs w EHR/EMR Managers w CTOs w Directors of ICT/IM&THealthcare IQ, a division of IQPC, is dedicated to providing practical, detailed w Heads of Health Informatics w Clinical Information Managersinformation through conferences and training courses held at both the national andinternational level. By providing accurate, objective and up-to-date developments w Directors of IT/ISand trends, Healthcare IQ enables organizations to remain competitive and From healthcare systems, research organisations, governing and regulatoryprofitable. bodies, and academiaMaximise your Involvement: sponsorship and Exhibition OpportunitiesBuilding on the success of IQPC’s previous healthcare technology events such as Focused and high-level, the event will be an excellent platform to initiate newHealthcare IT Exchange (UK), Connecting Healthcare (Australia), and Innovations business relationships. With tailored networking, sponsors can achieve the face-in Healthcare Management and Informatics (Singapore), Innovations in E-Health & to-face contact that overcrowded trade shows cannot deliver.Informatics Europe is specifically designed to address the concerns and challengesof the European market. Exhibiting and Sponsorship options are extensive and packages can be tailor-made to suit your company’s needs. Packages include complimentary entry passes,Healthcare providers across the continent are looking forward to the day when targeted marketing to industry officials and executives and bespoke networkingEU-wide e-health collaboration is a reality, when data can flow freely yet securely opportunities.across institutional and international boundaries, thus increasing efficiency andimproving patient outcomes—and healthcare IT personnel are working toward this Other features of sponsorship include:goal by the careful selection, implementation and improvement of informatics. w Prominent exhibition space in the main conference networking area w Participation in comprehensive pre-event marketing campaignsIQPC’s Innovations in E-Health & Informatics Europe is a pan-European event w Tailored marketing strategies to suit your organisation’s size, capabilities andtargeted toward key decision-makers within healthcare IT and will bring buyers individual requirementsand suppliers together in one place.For more information and to discuss the right opportunity, contact the Sponsorship Team on +44 (0)207 368 9300 or sponsorship@iqpc.co.ukMedia Partners www.ehealthnews.eu www.ehealthserver.com www.hesmagazine.com www.ukchip.org www.hhmglobal.com www.emea.himss.orgTel: +44 (0)20 7368 9300 Email: enquire@iqpc.co.uk Web: ehealthinformatics.eu
  • 3. CONFERENCE DAy ONE: WEDNEsDAy 21sT sEPTEMBER 201108.00 Registration and Coffee Simon Mortimore, Head of Information Services, University College London Hospitals NHS Foundation Trust08.50 Chairperson’s Welcome and Opening Address 12.50 Networking Lunch Break EvALUATING sTANDARDs IN THE QUEsT FACILITATING INTERDIsCIPLINARy AND FOR INTEROPERABILITy AND INTERDEPARTMENTAL INFORMATICs UsAGE FOR INTERNATIONAL COOPERATION IMPROvED KNOWLEDGE TRANsFER09.00 Keynote Presentation: Aligning Your Information 14.20 I-Health: Bridging the Informatics Gap Between and Communication Technology to Existing and Healthcare and Research to Deliver Optimal 21st Emerging Standards for Advanced Interoperability Century Medicine w Assessing the utility and benefits of current standards (such w Encouraging greater understanding and interoperable as HL7, ISO, OASIS, OMG) and identifying needs for additional systems development between healthcare and research regulations informaticians, communicating the need for new types of w Ensuring the compliance of your EHR/EMR and informatics information connectivity between the disciplines and with present standards securing funding to implement this w Innovating under the current guidelines and future-proofing w Identifying, distilling, packaging and delivering clinically your systems useful knowledge from the research domain to the clinic world Bernd Blobel, Head, eHealth Competence Center, University w Enabling maximum research use of “natural experiment” data Hospital Regensburg and insights generated by the practice of medicine AssEssING THE sTATE OF yOUR EMR/EHR AND Anthony Brookes, Professor, Department of Genetics, DEPLOyING THE INFORMATICs NECEssARy TO FULLy University of Leicester UTILIsE THE INFORMATION CONTAINED THEREIN 15.00 Case Study: Utilising Informatics to Facilitate Hospital- and Home-Based Healthcare Within the09.40 Ensuring Your Informatics Make the Most of EHR/EMR Nottinghamshire Healthcare NHS Trust w Benchmarking your EHR implementation against those w Applying the informatics used quite successfully by the Local of other healthcare providers throughout Europe using the Services department to the Forensics Services arena (and EMRAM standard vice versa) w Optimising your continued EHR adoption – you know it’s w Expediting on-site recording with real-time electronic necessary, so what’s the holdup and how can you fix it? clinical noting and enhancing subsequent record access via w Identifying the informatics you need to extract the most e-document management benefit from your EMR – what’s the point of electronic data if w Exploiting the potential of new technologies such as Microsoft you can’t access, analyse and use it? SharePoint and identifying remaining gaps in the process Uwe Buddrus, Managing Director, HIMSS Analytics Europe Peter Russell, Head of Health Informatics,10.20 Networking Coffee Break Nottinghamshire Healthcare NHS Trust10.50 Successfully Accessing EMR and Transferring 15.40 One-on-One Focused Discussions Patient Data Throughout Europe Under the In this session, you will be randomly matched with another Auspices of epSOS (Smart Open Services for attendee, speaker or solution provider for a 15-minute face-to- European Patients) face discussion. Learn about each other, exchange ideas and w Defining requirements, creating technical specifications and share your informatics challenges and e-health goals. It doesn’t measuring conformance for data sharing get more up close and personal than this! w Working with healthcare informatics systems already in place 15.55 Networking Coffee Break and instituting open standards to enhance interoperability CONsIDERING CURRENT CHALLENGEs AND and collaboration sEARCHING FOR FUTURE sOLUTIONs IN yOUR w Exchanging real patient data on the heels of a successful ONGOING E-HEALTH IMPLEMENTATION 12-country test Jeremy Thorp, Programme Delivery Director, NHS Information 16.25 Group Therapy: Treating Your Informatics Woes Reporting Services (NIRS) DH Informatics Directorate This session is designed to help increase dialogue and knowledge transfer between leading industry experts, solution GARNERING sUPPORT FOR yOUR INFORMATICs providers and end users. To facilitate discussion, a moderatorIMPLEMENTATION TO ENsURE A sMOOTH DEPLOyMENT will lead the discussion as you consider your challenges,11.30 Panel Discussion: Building the Business Case for successes and goals. The group therapy learning format opens Informatics Implementation – Do More With Less the lines of communication and is designed for speakers, w Implementing informatics on a limited budget delegates and service providers alike. Prepare to discuss the w Assessing your institution’s needs, identifying the following topics: appropriate solutions and convincing stakeholders w What is your biggest challenge related to either e-health or w Measuring the ROI of the systems you do adopt (thereby informatics? bolstering your case for future implementations) w What has been your greatest success? Panellists: Jeremy Thorp, Programme Delivery Director, NHS w What are your goals for your current or proposed informatics Information Reporting Services (NIRS) DH Informatics implementation? Directorate Moderator: Bernd Blobel, Head, eHealth Competence Center, Richard Lewis, Clinical Systems Analyst, Hampshire University Hospital Regensburg Health Informatics Service 17.05 Predicting the Future of E-Health: Where is It Now, Where is It Heading and What is the End Goal?12.10 Creating and Implementing a Management w Taking advantage of the implicit knowledge in hospital Information Strategy: Gaining User Acceptance archives and EHRs and Adoption of Healthcare Informatics w Efficiently distributing pertinent information to doctors and w Defining the concept of management information and identifying patients, including bringing research data to the bedside to why it matters more than ever optimise healthcare w Formulating an open and transparent change management plan to w Identifying promising avenues for research and development ensure the comprehension and comfort of medical personnel and as well as emerging technologies providing the training and support necessary to promote Allan Hanbury, Senior Researcher, Information & Software informatics adoption and continued usage Engineering Group, Vienna University of Technology w Using technology proactively to enable better, more effective healthcare decisions 17.45 Chairperson’s Closing Remarks and End of Day OneTel: +44 (0)20 7368 9300 Email: enquire@iqpc.co.uk Web: ehealthinformatics.eu
  • 4. CONFERENCE DAy TWO: THURsDAy 22ND sEPTEMBER 201108.30 Registration and Coffee 12.10 Case Study: Using Edutainment and Gaming Mechanics for Preventative Healthcare08.50 Chairperson’s Welcome and Opening Address w Creating enjoyable, interactive experiences to increase IDENTIFyING INNOvATORs AND LOOKING FOR patient involvement LEADERs IN THE MOvE TOWARD A COLLABORATIvE w Extending the concept of the electronic health profile by GLOBAL E-HEALTH sysTEM tying in-game information to a patient’s medical record w Crafting a cross-media platform to reach audiences across a09.00 Keynote Case Study: Evaluating the Present State range of ages and demographic of Danish E-Health and the March Toward Alberto Sanna, e-Services for Life & Health Director, Scientific International Collaboration Institute San Raffaele w Assessing current informatics challenges faced by and progress made within Denmark’s healthcare system and 12.50 Networking Lunch Break examining the role of government involvement CREATING BEsT PRACTICEs FOR WORsT-CAsE sCENARIOs w Spotlighting Danish e-health initiatives such as sundhed.dk, the national e-health portal used by patients and providers alike 13.50 Crisis Clinic: Running Damage Control in Cases of w Addressing the need for international cooperation in creating Data Loss or Theft e-health standards, the benefits provided by such Participate in this interactive discussion and collaboratively collaboration and the steps the Danish healthcare system is attack a hypothetical challenge, create a plan of action and solve taking to achieve this goal the problem. Issues to consider in the crisis situation of data loss Otto Larsen, Director, NSI (National Sundheds-IT) or theft include: w Controlling the extent of the damage - if a mobile device is09.40 Searching for Leadership to Facilitate stolen, you have made sure the data on it was encrypted…right? Standardisation, Innovation, Implementation and w Surveying regulations and determining if you’re subject to Cooperation on a Global Scale penalties w Looking to the developing world for inspiration – with lower w Putting the best face on the situation to prevent your barriers to implementation and fewer existing systems posing patients from losing faith in your organisation compatibility issues, healthcare systems in the developing Neal Mullen, Group Deputy Director of ICT, St. Vincent’s world can afford to be more daring in their informatics adoption Healthcare Group w Creating a global mechanism to capture and diffuse information and innovation 14.30 Evaluating the Role of ICT Technologies in Disaster w Setting worldwide standards to facilitate and reward Management Situations to Enable Faster, More innovation, encourage data sharing and enable the data Accurate Responses collection and analysis that results in public health pattern w Coordinating with emergency medical services, triage, recognition (thereby improving healthcare for both current regional health authorities and national civil protection services patients and future generations) w Utilising informatics to respond efficiently in disaster Sally Stansfield, Executive Director, Health Metrics Network, scenarios – the crossroads of healthcare and civil protection World Health Organization w Integrating informatics amongst stakeholder organisations to ensure smoother, collaborative handling of emergencies10.20 Networking Coffee Break Catherine Chronaki, Affiliate Director, HL7, Senior Software FACILITATING PATIENT-PROvIDER COLLABORATION Engineer, FORTH AND JOINT INFORMATICs UsAGE FOR REAL-TIME 15.10 One-on-One Focused Discussions REsULTs AND IMPROvED OUTCOMEs In this session, you will be randomly matched with another10.50 Increasing Pan-European Patient-Provider attendee, speaker or solution provider for a 15-minute face-to- Cooperation Through RENEWING HEALTH (REgioNs face discussion. Learn about each other, exchange ideas and of Europe WorkINg together for HEALTH) share your informatics challenges and e-health goals. It doesn’t w Collaborating on a truly international pilot project involving get more up close and personal than this! patients and providers from nine countries – and generating 15.25 Networking Coffee Break the clinical and economic evidence necessary for decision- makers in the European healthcare system PROTECTING yOUR INsTITUTION AND yOUR w Utilising telemedicine to treat patients suffering from PATIENTs By ENsURING THE sECURITy OF yOUR chronic conditions such as diabetes, cardiovascular disease DATA AND METHODs and chronic obstructive pulmonary disease w Implementing a new healthcare model designed to reduce 16.05 Ensuring the Security of Your Electronic Data to the costs incurred by chronic care patients by increasing Prevent Breaches of Privacy or Compromised Data w Creating a flexible system that can safely and nimbly allow or preventative measures and decreasing their reliance on restrict data access to medical personnel and departments emergency facilities w Building safeguards into your informatics Claus Duedal Pedersen, Head of Centre for Clinical w Recovering from a worst-case scenario like data loss or theft Innovation, Odense University Hospital Neal Mullen, Group Deputy Director of ICT, St. Vincent’s11.30 Increasing Patient Involvement in Their Health Healthcare Group and Treatment for the Benefit of Both Your Patients and Your Organisation 16.45 From Produce to Patients: Improving Efficiency, w Using technology to encourage your patients to take Accountability and Accessibility Through Use of responsibility for their own health GS1 Standards w Applying GS1 bar code and RFID technology within the w Designing patient portals and facilitating patient ownership healthcare industry to track devices and processes to save of and access to their records costs and time (and avoid serious adverse effects) w Assuaging patients’ fears about EHR and informatics w Utilising unique identifiers in compliance with regulations technologies, when many patients are not tech-savvy and complimentary healthcare standards to promote Stefan Sauermann, Acting Program Director, Biomedical standardisation Engineering Sciences, University of Applied Sciences w Populating patients’ EHR with uniquely-coded, standardised Technikum Wien information that is comprehensible and meaningful to practitioners worldwide Roger Lamb, Healthcare Sector Manager, GS1 UK 17.25 Chairperson’s Closing Remarks and End of ConferenceTel: +44 (0)20 7368 9300 Email: enquire@iqpc.co.uk Web: ehealthinformatics.eu
  • 5. Innovations in E-Health 5 WAYS TO REGISTER & Informatics Freephone: 0800 652 2363 or Europe +44 (0)20 7368 9300 VENUE: DoubleTree by Hilton - West End Fax: +44 (0)20 7368 9301 TWO DAY CONFERENCE: 21st – 22nd September 2011 Post: your booking form to PRE-CONFERENCE WORkshOPs: 20th September 20111 To speed registration, please provide the priority code located on the mailing label or in the box below. IQPC 129 Wilton Road, First Floor, London My registration code is PDFW SW1V 1JZ Please contact our database manager on +44(0) 207 368 9300 or at database@iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. Online: www.ehealthinformatics.eu Email: enquire@iqpc.co.uk Team Discounts* IQPC recognises the value of learning in teams. Groups of 3 or more booking at the same time from the sam e company receive a 10% discount. 5 or more receive a 15% discount. 7 receive a 20% discount. Register & Pay before Register & Pay before Only one discount available per person. PACKAGES Standard Price 29th July 2011* 2nd September 2011* 6 Conference + 3 Workshops SAVE £250 SAVE £150 £1600 + VAT £1350 + VAT £1450 + VAT Venue & Accommodation SAVE £250 SAVE £150 6 Conference + 2 Workshops** £1050 + VAT £1150 + VAT £1300 + VAT VENUE: DoubleTree by Hilton West End, 92 Southampton Row, London WC1B 4BH SAVE £250 SAVE £150 Tel: +44-207-2422828 | Fax: +44-207-8319170 6 Conference + 1 Workshop** £750 + VAT £850 + VAT £1000 + VAT ACCOMMODATION: Travel and accommodation are not included in the conference fee, however we SAVE £400 SAVE £150 6 Conference only £300 + VAT £550 + VAT £700 + VAT have put together a HotelMap that displays discounted accommodation for hotels in the area to the DoubleTree by Hilton West End. The map displays live availability and allows you to book directly with each hotel: www.HotelMap.com/ M55L4 6 Audio Recordings £399 + VAT £399 + VAT £399 + VAT Alternatively, if you would like to book your accommodation by phone, you can call Daniel Spinner, our dedicated London concierge, on 020 7292 2335 (if outside UK * To qualify for discounts, payments must be received by the early bird registration deadline. Early booking discounts are not valid in +44 20 7292 2335) quoting Special Reference Code M55L4. He will be happy conjunction with any other offer. to help you with your hotel booking and provide assistance organising your time ** Please select your choice of Workshop: A 6 B 6 C 6 in London. UK VAT is charged at 20%. VAT Registration #: GB 799 2259 67 Delegate Details Please photocopy for each additional delegate Free Online Resources 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other To claim a variety of articles, podcasts and other free resources please visit www.ehealthinformatics.eu First Name Family Name Job Title Tel No. Email Digital Conference On CD-ROM 6 Yes I would like to receive information about products and services via email Recent digital conferences available - £599 plus VAT each Organisation 6 Healthcare IT Exchange 2010 Nature of business Address 6 Please send me conference materials indicated above. Postcode Country 6 I have filled out credit card details below Telephone Fax For further information Please call: 0207 368 9300 Approving Manager or email: knowledgebank@iqpc.co.uk Name of person completing form if different from delegate: Signature I agree to IQPC’s cancellation, substitution and payment terms Terms and Conditions Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing fee. Payment Payment Method must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. Total price for your Organisation: (Add total of all individuals attending): IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days Card Number: 6 6 6 prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be 6666666666666666 retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring withinConference code: 20420.001 seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive Exp. Date: 6 6 6 6 Sec: 6 6 6 6 a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, Name On Card: Signature: which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss Billing Address (if different from below): or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may By Direct Transfer: (Please quote 20420.001 with remittance advice) IQPC Bank details: HSBC Bank, 67 George Street, necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right Richmond, Surrey, TW9 1HG. Sort Code: 40 38 18 Account No: 51304143 IBAN Code: GB59 MIDL 4038 1851 3041 43 to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Swift Code: MIDLGB2112V Account Name: International Quality & Productivity Centre Ltd. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE at the time of registration. All discount offers cannot be combined with any other offer 6 Please do not pass my information to any third party

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