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Tech Talk Series - Network Resiliency Webinar August 2013
 

Tech Talk Series - Network Resiliency Webinar August 2013

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Network Resiliency Webinar August 2013

Network Resiliency Webinar August 2013

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  • JimNARFE DETAILS:NARFE Premier Federal Credit Union (NPFCU) became the first customer to go live with our new end-to-end integration (E2Ei) platform. The credit union was part of a 20-customer E2Ei alpha launch to ensure system readiness. As a Verizon customer since 2001, NPFCU recently upgraded its internet services to include a dedicated Ethernet and new private IP. The credit union needed a secure data infrastructure to safely transmit data and prevent hacking of their network. Overcoming past challenges with service level agreements and our billing and contracting process, Verizon Medium Business Sales Account Manager Jim Cella sold NPFCU on the benefits of E2Ei’s streamlined and simplified processes. When Jim presented NPFCU with the E2Ei proposal, he reinforced how Verizon takes its customer feedback seriously to streamline our business and improve the customer experience.While Jim drove the customer relationship to close the deal, he partnered with Senior Consultant, Jessica Rivello, who worked behind the scenes on the proposal and contract details. “The Verizon account team made me feel like a valued partner in the new process, right from the very beginning,” said Josh Kyte, IT manager - NPFCU. “Based on the benefits of the streamlined processes, I am confident my implementations will go smoothly.”Originally it took one hour to review the contract with a customer. With E2Ei, it now takes five minutes. The contract approval time is reduced from one day to 30 minutes. Delivering the best customer experience is critical for financial institutions, so ensuring systems are at peak performance plays a pivotal role in helping build customer loyalty. According to a Customer Advocacy 2012: How Customers Rate US Banks, Investment Firms, And Insurers report from industry research firm Forrester: “…financial services customers who rate their firms high on customer advocacy are most likely to consider those firms for additional financial products. Well over half of all credit union members rated their firm high on customer advocacy.” Headquartered in Alexandria, Va., NPFCU is a member-owned cooperative, providing financial solutions to active and retired federal employees and their families. Originally chartered in 1935, NPFCU serves more than 10,000 members nationwide and has assets of approximately $150 million.
  • Security needs to be an IT Component.