Verhaert Innovation Day 2011 – Sam Sluismans (Deloitte) – Cases in Innovation Management
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Verhaert Innovation Day 2011 – Sam Sluismans (Deloitte) – Cases in Innovation Management

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External speaker from Deloitte at the 8 the edition of our Innovation Day on October 21st 2011.

External speaker from Deloitte at the 8 the edition of our Innovation Day on October 21st 2011.

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Verhaert Innovation Day 2011 – Sam Sluismans (Deloitte) – Cases in Innovation Management Verhaert Innovation Day 2011 – Sam Sluismans (Deloitte) – Cases in Innovation Management Presentation Transcript

  • CONFIDENTIAL Cases in Innovation Management: lessons learned Sam Sluismans Deloitte – Innovation director ssluismans@deloitte.comINNOVATIONDAY 2011
  • Cases in Innovation ManagementSam SluismansInnovation Director Deloitte BelgiëVerhaert, October 21, 2011 © 2009 Deloitte Belgium
  • Sam SluismansDeloitte – joined in 2000 (Andersen)2000 – Corporate International Tax2001 – Enterprise Risk Services • ICT audit • ICT risk management & governance • Strategic Risk management • Strategic Innovation / Innovation management • Deloitte Director of Innovation 2 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Content About Deloitte (Why is Innovation so important for Deloitte?) Deloitte Innovation Program • Innovation Week • Focus on Valorisation Deloitte Innovation Services Lessons Learned & Conclusions Questions & Answers3 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • About Deloitte4 Verhaert – Cases in Innovation Management © 2009 Deloitte Belgium
  • GlobalMember of an international network• Deloitte Belgium is member of the international network of Deloitte Touche Tohmatsu• Deloitte is the worlds leading professional services firm, delivering world-class audit and advisory, tax, and consulting services• The firm serves more than 80 percent of the world’s largest companies, as well as large national enterprises, SMEs, public institutions, and successful fast-growing companies5 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • BelgiumOur expertiseWe provide a multi-disciplinary service to suit our clients’ individual needsAudit & Enterprise Financial Advisory Accountancy Tax Consulting Risk Services Services6 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • BelgiumOur Facts & Figures7 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • A Burning platform for growth Deloitte in Belgium is almost double in size compared to our largest competitor If we want to grow, we will not be able to grow significantly if we do more of the same Hence, we will have to be creative and innovative in order to: • Be creative, have many new service ideas, convert the ideas into products & services • Assist innovators to build a sustainable business8 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Our ambition level Built into“Embed Market Driven Innovation into our decision-making Belgian Member Firm” Incentives for conformance with innovation Integrated management innovation processes processes Sustainable Organised idea management “Innovation is Tone set at the everyone’s job” top Enabling Policies, trustworthy procedures, innovation Some people information innovation start to see exchange authorities are innovation as established Bottom-up and Ad-hoc / chaotic important and organise Primarily fully embedded with individual themselves qualitative and proactive heroics and verbal wisdom accordingly in specialist clusters 1 2 3 5 4 Tribal & Specialist Top- Innovation Integrated Heroic Clusters Down Embedded9 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Deloitte Innovation Movie10 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Deloitte Innovation Program11 Verhaert – Cases in Innovation Management © 2010 Deloitte Belgium
  • Talent Integrate Innovation KPI for all personnel and partners: • Goal: put focus on the importance of Innovation for Deloitte – Innovation is desired behaviour Developed Partner development program around innovation: • Developed a 2 day course together with Vlerick for all partners • Translation of innovation goals towards Deloitte – give insight in difficulties with regard to the implementation of innovation in a company • National learning – Innovation Training programme: • Directors: Same training as Partner development programme • Development of the rest of the training programme is ongoing, leveraging international innovation trainings • Focus on the expectations / contributions for innovation for each level12 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Process & ToolsInnovation Portal13 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Deloitte CaseManage the innovation funnel & ideas Installed an Innovation Board • Innovation program & process Governance • Idea Selection Committee • Coaching & Monitoring of ideas that are transformed into services or process improvements Deloitte Belgium Selection criteria14 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Ideation Campaigns Create momentum 3 February 9 February onwards February - May Official launch (Intranet banners, posters PDM Workshops (Web cast) in buildings) (CEO + Innovation Director)• 92% people opened e-mail• 72% people visited the website• 1200+ people viewed one or more videos15 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Innovation Week ‘The Belgian Post’16 Verhaert – Cases in Innovation Management © 2010 Deloitte Belgium
  • Innovation Week with the Belgian Post Concept Approach to generating insightful and actionable ideas Focused on a few strategic challenges of the client Leveraging a large number of Deloitte local and international professionals Using virtual and face-2-face ideation techniques Benefits • Mobilize • Mobilize • Learn • Learn • Get fresh ideas • Advance relationship with an • Advance relationship with Deloitte O-CEO client • Establish Innovation credential17 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Create momentumCommunication roadmap (1/2) Create momentum 4 March 8 March Official launch (Intranet (Web cast) banners, posters in buildings)• 90% people opened e-mail• 59% people visited the website• 861 people viewed one or more videos18 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Create momentumCommunication roadmap (2/2) Create momentum 11 March 15 March 19 March Belgian Post CEO Registration reminder Mailing to families and letter & leaflet to all Deloitte friends employees (SMS)19 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Bpost Video20 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Focus on Valorisation21 Verhaert – Cases in Innovation Management © 2009 Deloitte Belgium
  • From Business Case to Business PlanFast Track September 2010 - Program 20/09 21/09 22/0908.30 ArrivalIntroduction 08.30 Vlerick program 08.30 Vlerick program Value Capture Value Delivery 09.00 Presentation Initial Project 11.00 Vlerick program 11.00 Breakout 11.00 Breakout Divergent & Convergent session / Coaching session / Coaching thinking / Value Creation 16.00 Breakout 16.30 Plenary 15.00 Final session / Coaching project presentation project presentation22 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • From Business Case to Business PlanFast Track September 2010 - Communication Create visibility & build eminence Day 1 Day 2 Day 3 Mid October Prepare Track 1 Launch Track 1 Prepare Track 2 Launch Track 2 Fast Track webpage & blog Communicate webpage & blog Video interviews & YouTube & CEO (e.g. banner & posters) photographs Webcast23 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • i-Zone24 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Deloitte Innovation Services25 Verhaert – Cases in Innovation Management © 2010 Deloitte Belgium
  • Scoping of the Deloitte Innovation Services Policy Support Innovation Assessment services Implemen- tation26 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • 2 Basic Innovation Service categoriesSupporting & improving the Innovation Value Chain How do you make innovation work? Business Environment Innovation Strategy Innovation Eco-system Translate corporate strategy into innovation Sense of Leadership Talent Internal Client & Market Innovation Urgency Connectivity Connectivity Processes Mission Vision Strategy Innovation Process Funnelling Business Business Go-to- Ideation Selection Case Plan Market What do you How do you expect from manage innovation? Innovation?27 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • 2 Basic Innovation Service categoriesBuilding Open Innovation partnerships Market Challenge & Insight Business Strategy & (of the Operating partners) Model Open Innovation Partner & Value existing proposition assets28 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Lessons Learned & Conclusions29 Verhaert – Cases in Innovation Management © 2010 Deloitte Belgium
  • Innovation getting embedded Innovation: • Innovation is not just counting on the enthusiasm of people to bring up good ideas and to transform them in products & services • Innovation is a company wide process, that can be managed, measured and improved and should be followed up • Innovation only works within the right culture, with the right expectations and the right benefits and rewards So the Innovative organization should: • Support innovation from the top • Ensure sharing of ideas is easy (...lower the barrier) • Assist innovators to transform ideas into products & services • Support innovators in bringing new products & Services to market • Promote risk taking, but balance it with accountability • Look beyond the current boundaries of the company – external ideas might be an important benefit30 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Innovation getting embedded at Deloitte The Innovation campaigns created positive momentum at Deloitte and – along with other actions on our innovation roadmap – will help us embed innovation in our DNA: • Superb participation rates in Innovation Cafés (locally and internationally) and positive feedback from participants • People getting onto our Innovation Portal to contribute and collaborate • High number of ideas The fast track off sites deliver on the promise to assist innovators in becoming better business people Going into the next phase of the program, we are convinced the ideas will be transformed into winning services31 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Questions & Answers? © 2011 Deloitte Belgium
  • Deloitte Innovation Services33 Verhaert – Cases in Innovation Management © 2009 Deloitte Belgium
  • Growth Innovation ServicesAn overview of our different methodologies34 Slovenska Sporitelna - Innovation Services - 22/08/2011 © 2011 Deloitte Belgium
  • Our thought leadership on Innovation Our thought leadership initiatives connect our clients to the latest information on local and global industry developments, providing insights into current trends, benchmarks, tools and knowledge. We leverage our global network and tailor the insights, methods and industry strategic risks to our client’s environment. We also demonstrate our leadership through thought pieces, research reports and benchmarking studies.35 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium
  • Our Partnerships & close collaborations Our partnerships and / or informal but close collaborations with these important innovation enablers allow us to efficiently help our clients on one hand and enable us to refer them to others where required. Many of these close relationships go back several years. Furthermore, in a number of cases Deloitte supports these organizations in a formal way. Center for Open & Collaborative Innovation36 Deloitte Innovation Services © 2011 Deloitte Belgium
  • Sam Director Sluismans Deloitte Enterprise Risk Services Berkenlaan 8b 1831 Diegem Belgium Tel.: + 32 2 800 24 51 ssluismans@deloitte.com37 Verhaert – Cases in Innovation Management © 2011 Deloitte Belgium