Rims overview presentation

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Rims overview presentation

  1. 1. Bourntec Corporate Presentation
  2. 2. Agenda What is RIMS ? Overview RIMS High-level Features RIMS Executive Views What we are Today RIMS Solution Why RIMS – Key Differentiators Highlighted Main Features of RIMS RIMS - Capabilities Our Customer’s Challenges RIMS: All Features at a glance RIMS Roadmap © Bourntec Confidential 2
  3. 3. What is RIMS ? RIMS – Remote Infrastructure Management System RIMS is a innovative web portal based IT Monitoring & IT Service Management solution, with enhanced user experience. With RIMS, you take the first step towards aligning IT with business goals and achieve much more effective monitoring on services, which are very critical for your business. RIMS can also helps you achieve simply reduce the cost you spend on your current IT Infrastructure Monitoring & Discovery solutions. • Integrated IT Infrastructure Discovery & Monitoring Solution • Ease of Use for everyone, from Business user to support group • Seamless integration with almost every Ticketing tool for ticket creation • Business SLA Management • Flexibility with Agility • Rapid Deployment Solution, with High ROI & Lower TCO © Bourntec Confidential 3
  4. 4. What is RIMS ? RIMS is a powerful and affordable Infrastructure Management tool that can be deployed rapidly by businesses & integrated with current IT ticketing tool. RIMS Supports business/infrastructure monitoring : Business SLA Management Server Monitoring Database Monitoring Network Infrastructure Monitoring Application Monitoring Virtualization Monitoring Events and logs Monitoring Seamless integration with your current Ticketing Tool Also equipped with ITIL V3 Compliant processes for Help desk & CMDB (in upcoming Versions), like Incident Management. © Bourntec Confidential 4
  5. 5. Overview RIMS RIMS Management Portal Dashboard CIO Discovery & Manager MonitoringAdministrator Customizable Workflow Operator NotificationsProject Owner Intelligent Reporting Help Desk & CMDB RIMS Messaging Server Agents High Availability © Bourntec Confidential 5
  6. 6. RIMS Highlevel Features RIMS offers a full set of capabilities for monitoring and alerting for servers, switches, applications, and services for your critical business supporting IT Services. Infrastructure monitoring and email notifications User configurable threshold values Application grouping Role based access, security and dashboard views Configurable workflows (Notification workflow) Device/service discovery Network topology view Failover support to ensure high-availability Physical and virtual server monitoring Support custom threshold parameters Real-time and historic information charts Standard and custom reports, suits to your business needs Customizable dashboards to see overall health of IT Infrastructure Helpdesk equipped with ITIL V3 processes compliant © Bourntec Confidential 6
  7. 7. RIMS Executive View - CIO Centralized view of entire monitored IT infrastructure. Detailed status information available through web interface. High level information to CIO CIO Dashboard Application level monitoring, Ticket level summary & Cost of downtime Performance charts Incident trends Availability of event category summary © Bourntec Confidential 7
  8. 8. RIMS Executive Views – Network Manager Supports monitoring of devices like Routers, Switches, Firewalls SNMP specific device monitoring Network topology tree for accurate mapping of business & IT services Incident Trend analysis using historical data 24/7 support Auto discovery support Easy monitoring by efficient methodologies © Bourntec Confidential 8
  9. 9. RIMS Executive View – Database Manager RIMS allows you to effectively monitor databases, associated applications, and user transactions to ensure high throughput and peak performance. Supports monitoring for oracle, SQL Server, MySQL, Sybase & Informix Able to set thresholds for different monitoring parameters Email notifications in case of any database issues Current and historic info availability © Bourntec Confidential 9
  10. 10. RIMS Executive View – System Admin RIMS provides your organization complete control on server monitoring capabilities.it helps you to optimize the performance of our critical business services which is based on the servers. Support monitoring for Windows, Linux & Solaris servers Task portlet availability Configure thresholds for memory, disk & CPU utilization Service/process monitoring Trend analysis support © Bourntec Confidential 10
  11. 11. What we are Today RIMS Supports Monitoring of Servers Database Network Devices Applications & Application Servers Virtualization Cloud (public/private) Events & Logs Network Security monitoring Integration with your current ticketing tool © Bourntec Confidential 11
  12. 12. What we are today. RIMS Architecture Suitable for small, medium and large networks. Highly flexible workflow engine suitable for automating all process workflows within your organization. Scalable messaging architecture capable of running in distributed environments Offline relay supports synchronizing remote metrics with central repository Effortless addition/integration of new modules to RIMS Dynamic support for adding new device types with custom monitoring parameters. RIMS utilizes a web based, enterprise grade portal that provides a centralized console accessible from various major browsers and smart phones. Centralized view of entire monitored IT infrastructure. Detailed status information available through web interface. Like - High level information to CIO , CIO Dashboard , Application level monitoring, Ticket level summary & Cost of downtime, Performance chart & incident trends, Availability of event category summary. © Bourntec Confidential 12
  13. 13. Our Solution - Dashboards, Monitoring…… © Bourntec Confidential 13
  14. 14. Why RIMS - Key Differentiators User Features Modules Supported Business User, End User & Technical Fully configurable Helpdesk – ITIL User friendly, simplified Dashboard compliant system (in next version) interface Standard out of the box incident Customer configurable workflows management system Configurable role based access and Enterprise wide Infrastructure security monitoring and management Portlet based user interface Role specific user interface Configurable charts and graphs User Experience User configurable thresholds HTML 5 enabled charts and graphs Email notifications with unique user experience Seamless integration with your present Application level performance and IT ticketing systems business reporting for the CIO Network topology views Reports with standard and custom report options Tree based navigation system © Bourntec Confidential 14
  15. 15. Why RIMS - Key Differentiators RIMS As a Complete ITSM Solution RIMS, can provide you an efficient log management solution for physical & Virtual or Cloud IT components across enterprise IT infrastructure. It’s a pure IT infrastructure Monitoring & Service Management Solution Provide ITSM Best Practices in accordance to ITIL V3, for IT infrastructure Monitoring &management Easy & Quick Deployment providing a secure and efficient event log monitoring solution Log viewer allows administrators access to logs directly from the RIMS portal interface View and monitor data center logs View remote logs via SSH or logs local to a lightweight agent on the server Application activity monitoring & management to avoid Critical IT Breakdown issues, measuring Availability & efficiency as well Scales to support any size enterprise Policy-driven event log monitoring correlation Compliance/Requirement -driven report templates to meet specific reporting and auditing requirements IT Network traffic profiling & Monitoring incident analysis via correlation of flow data with log data & execute appropriate automated operation Automated prioritization of incident data and reduction of false positives by correlating Infrastructure events © Bourntec Confidential 15
  16. 16. Why RIMS- Key Differentiators RIMS As a ITSM solution RIMS, also provides Network Security Management in order to help protecting the network from any potential threat. It’s a pure IT infrastructure Monitoring & Service Management Solution A complete solution with monitoring + management , efficient IT Infrastructure administration and management solution Intelligent engine that allows process for massive amount of logs and monitored issues & act automatically based on type of component like Security related, Network Activity/Event, Application Related etc. As per requirement logs can be directly fetched for comprehensive Analysis within RIMS system Dedicated dashboard for network security incidents and security events Integrates with popular IDS/IPS tools such as Snort and Cisco PIX Supports Syslog alerts to capture security threats raised by SNORT Read IDS logs via log reader or SSH to capture security threats An seamless ITSM Monitoring & Management Solution with Centralized console helps to reduces bulky license management for individual module which also reduce acquisition costs and improves IT efficiency Advanced event monitoring & incident detection engine that reduces the number of false positives and detects faults & issues precisely ITIL V3 Centric compliant approach which is widely accepted & used as a best practice across industries © Bourntec Confidential 16
  17. 17. Highlighted Main Features of RIMS RIMS Highlights As a Complete ITSM solution RIMS, these are the key High level features which helps to not only manage but also align you r IT Quick installation and speedy configuration tailored to IT with your business. infrastructure needs.RIMS High-level Features Single vendor solution that will manage applications, security, Device/service discovery network and server infrastructure Monitoring and email notifications Seamless Integration with your current IT service management User configurable threshold values Ticketing tool Application grouping Single interface view for configuring thresholds for entire IT Role based access, security and dashboard views infrastructure Configurable workflows Track application health & performance graphically Network topology view Dynamic network discovery with topology view Failover support Bring all network devices and services under active monitoring using non-intrusive discovery. Physical and virtual server monitoring Highly scalable architecture, best suited for small, medium and Cloud monitoring large networks. Support custom threshold parameters HTML5 based dynamic charting on dashboards with flexible Real-time and historic info charts scheduled reports. Standard and custom reports Customizable Auto-run scripts for incident resolution to Customizable dashboards manage remote network devices from the portal. User friendly & require less training effort for configuration & management © Bourntec Confidential 17
  18. 18. RIMS - Capabilities RIMS Quick installation and speedy configuration tailored to IT As a trustworthy & reliable solution RIMS, empowers you to infrastructure needs. handle your IT in a much efficient then ever before. 2. URL, Telnet, FTP, SMTP1. Major Monitoring Components Server and Application View and monitor Web pages, SMTP, FTP and Telnet serversMonitoring Windows, Linux, Solaris Capture response times, phrase/word detection, error View and monitor CPU, Memory and Disk space utilizations for responses and more from URL monitoring windows, Linux and Solaris Systems to detect server slowdowns and overload 3. Application Server Monitoring Dynamic Info graphs provide graphical views of health and Supports JBoss, Websphere, Weblogic, Tomcat and IIS trends monitoring Detect low disk space and quota violations on your hard drives Monitor and view memory utilization, class counts and Thread by drive space counts of application servers such as JBoss, Websphere, Process/Services monitoring for windows and Linux Weblogic and IIS Windows event log viewer support Track URL availability and response times for performance Supports application grouping for your critical applications with inference Rolled up incidents, thereby avoiding duplicate entries in View logs of application servers and actively monitor for shared environment exceptions and errors Track application health & performance through interactive Application rollup of incidents for avoiding redundant incident graphs. information and to track application SLAs © Bourntec Confidential 18
  19. 19. RIMS - Capabilities 4. Database Management Monitors major database servers such a as Oracle, SQL Server, 6. Network Security Management MySQL, Sybase and Informix Dedicated dashboard for network security incidents and Statistics like Disk space utilization and hit ratio are available security events for all managed database instances Integrates with popular IDS/IPS tools such as Snort and Cisco Ensure high availability of database servers PIX Track database size, buffer cache size, database connection Supports Syslog alerts to capture security threats raised by time SNORT Analyze the number of user connections to the databases at Read IDS logs via log reader or SSH to capture security threats various time Real-time and historical info analysis 7. Events and Log Management 5. Network Infrastructure View and monitor data center logs All SNMP devices monitored Out of the box Windows event viewer Support for CISCO Routers, Switches and Firewalls Log viewer allows administrators access to logs directly from Provide a comprehensive search interface for searching the the RIMS portal interface incident database Set favorite logs view for personalized log viewing settings Handy SNMP based MIB browser tool Regex based log file monitoring enables flexible log filtering Precise discovery of IT infrastructure components View remote logs via SSH or logs local to a lightweight agent Easy addition of devices for monitoring using MIB on the server Dynamic network topology dashboard and network discovery provides a graphical visualization of the network Built-in trap listener for proactive event/ incident monitoring © Bourntec Confidential 19
  20. 20. RIMS - Capabilities 8. Virtualization Monitoring 10. Incident and Ticket Management Supports VMware ESXi server and HyperV monitoring Automatic Incidents generation by monitoring framework Monitor virtual servers Receive email notifications all along the process workflow Provide monitoring details for both host and guest operating systems Automated and configurable workflow to as-sign and escalate Automatically correlates VM hosts and guests tickets Provides vital metrics, instrumental in capacity planning for your virtualization infrastructure Automatically execute scripts to respond to incidents Automatically escalate incident resolution tasks that are9. Performance Monitoring /Application SLA Monitoring unresolved Monitor Availability and Response time for Web based applications Incident Response Plan allows the customer to provide a Performance Dashboard for senior management (CIO/CTO) customized knowledge base for troubleshooting incidents Identify performance degradations via alerts and configurable Flexible workflow engine facilitates process automation for thresholds Incident resolution activities 11. Roles Supported The RIMS portal interface allows various role based user views RIMS supports 4 major functions: SLA or Manager View: Provides a high level dashboard on infrastructure health, events and workflow reports. Operator view: For support functions to address incidents. Administrator view: For setting up and managing RIMS. Configurator view: To setup RIMS, configure objects and setup monitoring of infrastructure. © Bourntec Confidential 20
  21. 21. How we address our Customers Challenges Solution to real time problems in Server, Database, Virtualization, IT infrastructure monitoring - Network and Application servers availability, performance issues, monitoring. configuration and security issues. No separate tools required for Simple object management tree monitoring all the needs of a IT providing interface for monitoring. infrastructure. Deployment based on Providing scalable solutions to organizational requirements & customers by providing module wise cost effective solutions. addition to existing system. © Bourntec Confidential 21
  22. 22. RIMS: All Features at a glance Features RIMS Network Performance Monitoring Availability and uptime monitoring a Network Device Health monitoring a Network Topology a SNMP V1/V2c a SNMP Trap Listener and Viewer a Router/Switch a Printer a Wireless Access Point monitor r Bandwidth monitoring a Server Monitoring Linux/Unix a Windows a Solaris a Application Server Monitoring Microsoft Exchange a JBoss Monitoring a Tomcat Monitoring a WebLogic Monitoring a WebSphere Monitoring a Database Monitoring SQL Server a Sybase a MySQL a Informix a Oracle a Virtualization Monitoring VMware ESX/ESXi servers a Microsoft - Hyper-V a 22
  23. 23. RIMS: Key Features at a glance Features RIMS Windows Monitoring Event Log Monitoring a Windows Performance Monitoring a FTP Monitoring a Helpdesk(ITIL Compliant) a Ticketing a SLA Management a Application monitoring(Cost of downtime, Ticket summary) a Customizable User interface Views a Portlet a Dashboard a Object management Tree a Standard/Customizable reports and charts a Role based privileges for Actions/Views a Discovery a Infrastructure Historic/Current info a Configurable Workflow (Manual and Automatic Incident Mgmt.) a JBPM based workflow a Knowledge base/IRP(Incidents Response Plan) a Efficient clustering and failover support a Logging facility a Job scheduler a Asset Management r CMDB a Profiling Support (JMX) a MIB Browser Support a 23
  24. 24. RIMS Roadmap PeopleSoft, Siebel, Oracle on Demand & Application Server UCS & Vblock BizTalk & Exchange Server 2012 SAP PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment The IT Service Management Tool Suite Stamp Of Approval Future Enhancements planned – PinkVerify, Pre-configured ITIL V3 Compliant IT Processes like incident management, problem management, change management, CMDB, Asset Management & Transaction monitoring for J2EE & IIS applications, Public cloud monitoring © Bourntec Confidential 24
  25. 25. © Bourntec Confidential 25

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