Rims Catalogue


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Rims Catalogue

  1. 1. Remote Infrastructure Management System Product Highlights Quick installation and speedy About RIMS configuration tailored to IT RIMS is a highly robust remote infrastructure management infrastructure needs. solution that offers comprehensive incident management across Single vendor solution that will networks that support different businesses. RIMS is designed to manage applications, security, avoid all the implementation issues that are typically associated network and server infrastructure with management software. The built in wizards allow you to Seamless Integration with your discover and monitor your enterprise IT infrastructure. current IT service management Ticketing tool Single interface view for configuring thresholds for entire IT infrastructure Track application health & performance graphically Business/Infrastructure Monitoring Dynamic network discovery with topology view RIMS Highlevel Features Bring all network devices and  Device/service discovery services under active monitoring  Monitoring and email notifications using non-intrusive discovery.  User configurable threshold values Highly scalable architecture, best  Application grouping suited for small, medium and  Role based access, security and dashboard views large networks.  Configurable workflows  Network topology view HTML5 based dynamic charting on dashboards with flexible  Failover support scheduled reports.  Physical and virtual server monitoring  Cloud monitoring Customizable Auto-run scripts for  Support custom threshold parameters incident resolution to manage remote network devices from the  Realtime and historic info charts portal.  Standard and custom reports  Customizable dashboards  User friendly & require less training effort for configuration & management sales@bourntec.com Tel: (847) 805 6373
  2. 2. Remote Infrastructure Management SystemMajor Monitoring Components  Application rollup of incidents for avoidingServer and Application Monitoring redundant incident information and to track application SLAsWindows, Linux, Solaris View and monitor CPU, Memory and Disk space utilizations for windows, Linux and Database Management Solaris Systems to detect server slowdowns  Monitors major database servers such a as and overload Oracle, SQL Server, MySQL, Sybase and Dynamic Info graphs provide graphical views of Informix health and trends  Statistics like Disk space utilization and hit Detect low disk space and quota violations on ratio are available for all managed database your hard drives by drive space instances Process/Services monitoring for windows and  Ensure high availability of database servers Linux  Track database size, buffer cache size, Windows event log viewer support database connection time Supports application grouping for your critical  Analyze the number of user connections to the applications with Rolled up incidents, thereby databases at various time avoiding duplicate entries in shared  Realtime and historical info analysis environment Track application health & performance through interactive graphsURL, Telnet, FTP, SMTP View and monitor Web pages, SMTP, FTP and Telnet servers Capture response times, phrase/word detection, error responses and more from URL monitoring Trend analysisApplication Server Monitoring Supports JBoss, Websphere, Weblogic, Tomcat and IIS monitoring Network Infrastructure Monitor and view memory utilization, class  All SNMP devices monitored counts and Thread counts of application  Support for CISCO Routers, Switches and servers such as JBoss, Websphere, Weblogic Firewalls and IIS  Provide a comprehensive search interface for Track URL availability and response times for searching the incident database performance inference  Handy SNMP based MIB browser tool View logs of application servers and actively monitor for exceptions and errors  Precise discovery of IT infrastructure components  Easy addition of devices for monitoring using MIB
  3. 3. Remote Infrastructure Management System Dynamic network topology dashboard and network discovery provides a graphical Performance Monitoring visualization of the network  Monitor Availability and Response time for Built-in trap listener for proactive event/ Web based applications incident monitoring  Performance Dashboard for senior management (CIO/CTO)Network Security Management  Identify performance degradations via alerts Dedicated dashboard for network security and configurable thresholds incidents and security events Integrates with popular IDS/IPS tools such as Snort and Cisco PIX Supports Syslog alerts to capture security threats raised by SNORT Read IDS logs via log reader or SSH to capture security threatsEvents and Log Management View and monitor data center logs Out of the box Windows event viewer Log viewer allows administrators access to logs directly from the RIMS portal interface Set favorite logs view for personalized log Centralized management tree viewing settings Regex based log file monitoring enables flexible log filtering Incident and Ticket Management View remote logs via SSH or logs local to a lightweight agent on the server  Automatic Incidents generation by monitoring frameworkVirtualization Monitoring  Receive email notifications all along the pro- cess workflow Supports VMware ESXi server and HyperV  Automated and configurable workflow to as- monitoring sign and escalate tickets Monitor virtual servers  Automatically execute scripts to respond to Provide monitoring details for both host and incidents guest operating systems  Automatically escalate incident resolution Automatically correlates VM hosts and guests tasks that are unresolved Provides vital metrics, instrumental in capac-  Incident Response Plan allows the customer to ity planning for your virtualization infrastruc- provide a customized knowledge base for ture troubleshooting incidents  Flexible workflow engine facilitates process automation for Incident resolution activities and tickets.
  4. 4. Remote Infrastructure Management System Roles Supported The RIMS portal interface allows various role RIMS Architecture based user views.  Suitable for small, medium and large net- RIMS supports 4 major functions: works. SLA or Manager View: Provides a high level  Highly flexible workflow engine suitable for dashboard on infrastructure health, events and automating all process workflows within your workflow reports. organization.  Scalable messaging architecture capable of Operator view: For support functions to ad- running in distributed environments dress incidents.  Offline relay supports synchronizing remote Administrator view: For setting up and man- metrics with central repository aging RIMS.  Effortless addition/integration of new modules Configurator view: To setup RIMS, configure to RIMS objects and setup monitoring of infrastructure.  Dynamic support for adding new device types with custom monitoring parameters.  RIMS utilizes a web based, enterprise grade portal that provides a centralized console accessible from various major browsers and smart phones. What we are today. RIMS Supports Monitoring of Servers Database Centralized view of entire monitored IT Network Devices infrastructure. Detailed status information Application Servers available through web interface. Like - High level Virtualization information to CIO , CIO Dashboard , Application Cloud (public/private) level monitoring, Ticket level summary & Cost of Events & Logs downtime, Performance chart & incident trends, Integration with your current ticketing Availability of event category summary. tool
  5. 5. Remote Infrastructure Management System AAbout Bourntec Solutions Bourntec Solutions is an innovative Information Technology turnkey solutions and services company that caters to diverse industry verticals. Founded in 1994 and providing solutions to enterprises across the United States of America, headquartered in Schaumburg, Illinois with a dedicated Offsite development center, we have offices in Washington, Maryland, Virginia, Texas, Florida and Michigan. Bourntec leverages its enduring alliance with Microsoft (Bourntec is a Gold Certified Microsoft partner) and Oracle (Bourntec is an Oracle Gold Partner) while providing solutions to its customers. Bourntec specializes in developing strategic business solutions using its proven Onsite - Offsite delivery model. Our experience covers a range of software development models, from the traditional waterfall to RAD and the widely used Agile (Scrum and DSDM) models developing complex, highly interactive applications for our clients. Bourntec has consistently demonstrated its commitment to developing cost-effective, quality applications by adhering to strict time-lines. This has enabled Bourntec to work with clients as their technology “partner of choice” on a continuous basis. Today, the services portfolio of Bourntec includes End to End Managed Services along with our flagship ITSM product Remote Infrastructure Management System (RIMS), Enterprise Services includes custom software applications, software QA & Testing, system integration (SI), product development, Oracle Application Services, Packaged Application Services , Business Intelligence(BI) Services and Staff augmentation Services Why Bourntec: Our Mission is to “Empower our customers to be competitive and profitable through strategic development and deployment of technology based solutions”. We are equipped to provide the following benefits:  Unique Delivery Model  Agile Organization  Quality Of Service  Cost Effective Solutions More than just professionals with deep technical knowledge, our people have also worked in manyindustries and for companies of all sizes. They bring business specific insights to your projects and have aproven track record in various industries. We believe that our success is built on the success of our clients, andwe do what it takes to give our clients a sustained competitive edge through value and innovation. Our uniqueculture promotes excellence and drives innovation through trust, pride and teamwork. We ensure that ourprocesses are client driven, wherein we assimilate our clients’ processes into our delivery, quality andmeasurement processes. Bourntec Solutions Inc Telephone: (847) 805 6373 1701 E Woodfield Road, Fax: (847) 594 6066 Suite # 636 E-mail: sales@bourntec.com Schaumburg, IL 60173 USA Copyright © 2012 Bourntec Solutions Inc. All Rights Reserved.