From The Complete Guide to Shopping Center Management, 5/e--Chapter 21: Repairs & Maintenance
When a tenant reports a problem in its space that needs repair—say, a leaky ceiling or lack of heat—you will want to respond within a reasonable amount of time.
This Chapter Includes: Four Steps to Follow:
1. Check Lease
2. Give Oral Response Immediately
3. Keep Records
4. Send Letter Confirming Oral Response
Also Included Are: A Model Letter: Send Tenant Letter Confirming Your Assurance to Make Repairs; A Repair Tracking Form; A Model Letter: Get Tough with Tenant that Will Not Give You Access; and more.