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Knowledge Management with Web 2.0 Technology

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Thursday 6 June 2013 at the Institute for Good Governance Promotion

Thursday 6 June 2013 at the Institute for Good Governance Promotion

Published in Business , Technology
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  • 1. KNOWLEDGE MANAGEMENTWITH WEB 2.0 TECHNOLOGYVasa Buraphadeja, PhD Deputy Chairperson Business Information Systems @ Martin deTours School of Management and Economics Assumption University of ThailandTours School of Management and Economics Assumption University of Thailandcolumnist @happeningmag blogger @ http://www.gotoknow.org/blog/vasablogดร. วสะบูรพาเดชะ(แว้บ) รองหัวหน้าสาขาวิชาระบบสารสนเทศธุรกิจคณะบริหารธุรกิจมหาวิทยาลัยอัสสัมชัญคอลัมนิสต์ นิตยสารแฮพเพนนิ$งบล็อกเกอร์ GotoKnow
  • 2. WHAT IS KNOWLEDGE?http://www.merriam-webster.com/dictionary/knowledgehttp://www.merriam-webster.com/dictionary/knowledge2
  • 3. WHAT IS KNOWLEDGE?http://th.wikipedia.org/wiki/ความรู้http://th.wikipedia.org/wiki/ความรู้3
  • 4. THE SEVEN SINS OF MEMORYTRANSIENCEABSENT-MINDEDNESSABSENT-MINDEDNESSBLOCKINGMISATTRIBUTIONSUGGESTIBILITYBIASPERSISTENCEhttp://en.wikipedia.org/wiki/The_Seven_Sins_of_Memoryhttp://en.wikipedia.org/wiki/The_Seven_Sins_of_Memory4
  • 5. http://johnantonios.com/2010/10/27/knowledge-is-not-power/http://johnantonios.com/2010/10/27/knowledge-is-not-power/5
  • 6. WEB 2.0“The business revolution in the computer industry caused byinternet as platform”the move to the internet as platform”(Musser and O’Reilly, 2006)6
  • 7. WEB 2.0“open architecture, its lowering of theopen architecture lowering of thebarriers to publishing, the ease with which peoplecan connect ideas, the increase in availablebandwidth and computing power” (Weinberger, 2007).“Web 1.0 was commerce. WEB 2.0 is people”(Singel, 2005)7
  • 8. WEB 2.0 & KM“WEB 2.0 is very close in its principles and attributesto knowledge managementto knowledge management. ... Organizations areencouraged to start using WIKI’s and in some casesalso blogs. Knowledge Managers should examine ifyounger employees can serve as knowledgeyounger employees can serve as knowledgecatalysts.”Moria Levy, Journal of Knowledge Management 13(1)http://dx.doi.org/10.1108/136732709109312158
  • 9. WEB 2.0 & KMThe potential of Web 2.0 technologies to act as a lever fororganisational learning and knowledgeorganisational learning and knowledgeexchange depends on the degree ofopenness, freedom, and employeeempowerment in corporate environments.empowerment in corporate environments.Dirk Schneckenberg, Journal of Knowledge Management 13(6)http://dx.doi.org/10.1108/136732709109971509
  • 10. WEB 2.0’s USERSISOLATED USERSTag & bookmark,reCAPTCHABlog, RSS, Paper.liCOLLABORATIVE USERSWiki,Wiki,Google Drive,Social Network Services (facebook, twitter)10
  • 11. TAG & BOOKMARKhttps://delicious.com/vappee11
  • 12. TAG & BOOKMARKhttp://previous.delicious.com/vappee/tags?show=count12
  • 13. reCAPTCHAhttp://www.google.com/recaptcha/captcha13
  • 14. WIKIvideo http://www.commoncraft.com/video/wikishttp://www.commoncraft.com/video/wikishttp://www.commoncraft.com/video/wikis14
  • 15. WIKIPuget Sound Challengehttp://pugetsound.epageo.org/index.php5?title=Main_Pagehttp://pugetsound.epageo.org/index.php5?title=Main_PageImage: http://www.harpguitars.net/knutsen/steamboats.htmImage: http://www.harpguitars.net/knutsen/steamboats.htm15
  • 16. WIKIWHERE TO BEGIN?http://en.wikipedia.org/wiki/Comparison_of_wiki_softwarehttp://en.wikipedia.org/wiki/Comparison_of_wiki_softwareCANDIDATES:pbworks (www.pbworks.com/)DokuWiki (www.dokuwiki.org)DokuWiki (www.dokuwiki.org)16
  • 17. ONLINE OFFICE SUITELADIES AND GENTLEMEN, MEET GOOGLE DRIVEhttps://tools.google.com/dlpage/drivehttps://tools.google.com/dlpage/drive17
  • 18. ONLINE OFFICE SUITEWHAT IS IT?video http://www.commoncraft.com/google-docs-plain-englishhttp://www.commoncraft.com/google-docs-plain-englishhttp://www.commoncraft.com/google-docs-plain-english18
  • 19. ONLINE OFFICE SUITEUSE CASEFROMFROMgcflearnfreevideo https://www.youtube.com/user/gcflearnfreehttps://www.youtube.com/user/gcflearnfreehttps://www.youtube.com/user/gcflearnfree19
  • 20. ONLINE OFFICE SUITECOLLABORATE ON WRITING REPORT & SHARE WITHYOUR SUPERVISER [Text document]YOUR SUPERVISER [Text document]MANAGE STAFF ENROLMENT [Form & Spreadsheet]QUICK & DIRTY FLOWCHART [Presentation]20
  • 21. SOCIAL NETWORK SERVICESPagesPages allow real organizations, businesses, celebrities andbrands to communicate broadly with peoplewho like them. Pages may only be created and managed byofficial representatives.Groups provide a closed space for smallGroups provide a closed space for smallgroups of people to communicateabout sharedinterests. Groups can be created by anyone.https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/21
  • 22. SOCIAL NETWORK SERVICESinformation and posts are publicPage information and posts are public and generallyavailable to everyone on Facebook.Anyone can like a Page to become connected with it andget News Feed updates. There is no limit to how many people can like aPage.postsPage admins can share posts under the Page’s name. Page postsappear in the feeds of people who like the Page and theirfriends. Page admins can also create customized apps for their Pagesand check Page Insights to track the Page’s growth and activity..https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/22
  • 23. SOCIAL NETWORK SERVICESprivacy settings are availableIn addition to an open setting, more privacy settings are availablefor groups. In secret and closed groups, posts are only visible to group members.Group members must be approved or added by other members.When a group reaches a certain size, some features are limited. The most usefulgroups tend to be the ones you create with small groups of people you know.Members receive notifications by default when any member posts in the group. GroupMembers receive notifications by default when any member posts in the group. Groupmembers can participate in chats, upload photos to shared albums,collaborateon group docs and invite members who arefriends to group events.https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/23
  • 24. SOCIAL NETWORK SERVICESWHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT?24
  • 25. SOCIAL NETWORK SERVICESIT IS ABOUT, you guess it,NETWORK!25
  • 26. SOCIAL NETWORK SERVICESIT IS ABOUT DATAANALYSIS!26
  • 27. SOCIAL NETWORK SERVICEStweet, retweettweet, retweet140 chars@handle#Hashtaghttp://www.youtube.com/watch?v=0qqDy5BmYKEhttp://www.youtube.com/watch?v=0qqDy5BmYKEvideo http://www.youtube.com/watch?v=0qqDy5BmYKE27
  • 28. SOCIAL NETWORK SERVICESWHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT?28
  • 29. SOCIAL NETWORK SERVICESIT IS ABOUT VISUALIZATION!http://trendsmap.com/http://trendsmap.com/29
  • 30. SOCIAL NETWORK SERVICESIT IS ABOUT VISUALIZATION!http://aworldoftweets.frogdesign.com/http://aworldoftweets.frogdesign.com/30
  • 31. SOCIAL NETWORK SERVICESIT IS ALL ABOUTNETWORK!WEF 2012 @ DAVOSWEF 2012 @ DAVOSDOT – ACTORSIZE – BETWEENNESSCOLOR – CLUSTERS31http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/
  • 32. SOCIAL NETWORK SERVICESIT IS ALLABOUTEMOTION!http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/32
  • 33. BLOG vs BOOKimage: http://m4gik.deviantart.com/art/Brainstorm-13631543533
  • 34. BLOGduration frequency effort fans …duration frequency effort fans …blogbookhttp://waiterrant.net/?p=50434
  • 35. BLOG IDEAJulie/Julia Project Julie & Julia: 365 Days,524 Recipes, 1 Tiny Apartment Kitchen35
  • 36. BLOG IDEA36
  • 37. BLOG IDEAaston27.bloggang.com/37
  • 38. BLOG IDEAMEANINGFULMEANINGFULMEANINGFULMEANINGFULPERSONALPERSONALFIRST-HANDEXPERIENCEFIRST-HANDEXPERIENCESET THEMESET THEMEHALF-BAKEDTHOUGHTSHALF-BAKEDTHOUGHTSSET THEMESET THEME38
  • 39. BEFORE YOU BLOGCHOOSE THE RIGHT BLOG COMMUNITYCOMMENT ON OTHER BLOGSCOMMENT ON OTHER BLOGSADD TO EMAIL SIGNATUREand …SET THEME & STYLECHOOSE TITLE AND KEY WORDShttp://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/39
  • 40. BLOG CRITIQUEhttp://bact.cc/2011/machine-readable-please/40
  • 41. BLOG + TAGshttp://blogs.hbr.org/cs/2011/10/social_media_versus_knowledge.html41
  • 42. AFTER A BLOG POSTSHORTEN YOUR POST’S URL (tinyURL.com, bitly.com)STATUS UPDATETAILOR YOUR STATUS UPDATE IN SNSsCOMMENT ON OTHER BLOGS, andADD YOUR POST TO THE COMMENTADD YOUR POST TO THE COMMENTSHARE YOUR BLOG WITH TARGET READERShttp://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/42
  • 43. KM Tech TOOLS DEMO43
  • 44. KM Tech TOOLS DEMO44 http://www.feedly.com/http://www.feedly.com/
  • 45. KM Tech TOOLS DEMO45 http://paper.li/learn-more.htmlhttp://paper.li/learn-more.html
  • 46. KM Tech TOOLS DEMOcapture screen as images or videoscapture screen as images or videosSelect window / region5-minute screencastsvideo www.techsmith.com/jing.html46 www.techsmith.com/jing.htmlwww.techsmith.com/jing.htmlvideo www.techsmith.com/jing.html
  • 47. Q&A
  • 48. THANK YOU :)https://www.facebook.com/vasa.buraphadejahttps://twitter.com/vappeehttp://www.linkedin.com/pub/vasa-buraphadeja/a/48a/106http://www.gotoknow.org/blog/vasablog