Presented by : Vandita Hajra (MTA 1)AMITY INSTITUTE OF TRAVEL AND TOURISM 2011-2013
Effective listening is arguably one of the most important skills to havenowadays. Personal relationships need effective listening skills to face complicated issues together. Business people and employees need effective listening skills to solve complex problems quickly and stay competitive. Students and professors need it to understand complex issues in their fields. Thus, it is beneficial if we can understand and eliminate listening barriers that blocks deep, harmonious and lasting relationships.
Barriers to listening take many forms. It is inevitable that barriers will exist inany interaction, but anything which stops concentration, allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place.
Environmental Barriers The following, if encountered, can make us switch off from what is being said, to allow our minds to temporarily concentrate on our surroundings:1. The room too hot or too cold 2. The chair uncomfortable 3. The lighting too bright or too dim 4. Bad ventilation; stuffy/smoky atmosphere5. Noise 7. Sights 6. Smells
Linguistic Barriers Linguistic barriers derive from the speaker and make it difficult for them to be listened to. They can be summarized as follows : 2. Monotonous voice 3. Inappropriate tone 1. Jargon or specialist language 4. Hesitant manner 8. Delivery too fast 9. Delivery too slow and ponderous 10. Delivery too loud5. Badly organized material 11. Delivery too quiet 6. Complex sentences 7. Complex vocabulary
Psychological BarriersEmotional states which are brought to the communication or result from it can come between what is being said and effective listening and understanding, for example : 1. Anger 2. Own anxiety 3. Frustration, inability to put across ideas 4. Status difference 5. Prejudice
Physiological Barriers The physical condition of the listener can affect concentration and restrict the amount of information taken in, for example : 2. Hearing impairment 3. Tiredness1. Headache 4. Discomfort, pain, illness 5. Poor eyesight
Perceptual Barriers The speaker and the listener sometimes see the same situation from adifferent point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are: •Social/cultural background differences •Attitude unexpected •Expectations different •Appearance of speaker •Mannerisms •Accents
Content Barrier What the speaker is saying may also be a barrier to the listener:1. Subject of the discussion does not interest us2. Speaker goes on for too long3. Speaker is saying what we dont want to hear4. We have heard it all before5. Content is too difficult/simplistic6. Content is repetitious
Personal Barriers The listener may put up personal barriers:1.Preoccupied with own problems 3.Looking for every opportunity to interrupt2.Thinking about own response withouthearing speaker 4.Monopolizing the conversation, dominant speaking
How can listening skills be improved?We should practice concentrating. If we listen to a ten minute newsbroadcast how much of it can we remember?We should use spare thinking time more effectively and we should thinkabout what the speaker is saying and what the non verbal signals are tellingus.We must practice mentally summarizing what the speaker is saying.We must listen analytically.Without interrupting, we should join in the conversation by asking forclarification.We should make encouraging noises to let the speaker know that you arestill interested.We must maintain good eye contact. We must show in your posture that weare interested in what is being said.