Communication Assures Success

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Communication Assures Success

  1. 1. “Let’s Keep Talking...” Communication Assures Success Presented by Dr. Wm. (Chip) Valutis
  2. 2. A healthy family with strong values may be the greatest resource a business can have. cmaideas.cmaconsult.com
  3. 3. Why Is Communication So Hard?! • Get lazy with the ones we love • Fearful of hurting those closest to us • History, Ghosts and Filters • Multiple roles • High level of emotional baggage mythospoetico.blogspot.com
  4. 4. •Stuffing •Kitchen Sink •Forever Young (old old) •Assumptions/Inferences •Undiscussables: Secrets/Taboos •Slam Dunks Common Mistakes in Family Communications kootation.com
  5. 5. Important Distinctions Understanding Vs Agreement Empathy Vs.Sympathy Listening Vs Hearing www.allaccessboston.com ocrelationshipcenter.com lightmomentdaily.blogspot.com
  6. 6. How to Improve Communications • Clarify what was meant and/or heard • Avoid the “but” • Ask three questions before responding • Take responsibility • Limit stories, examples and long introductions • Create expectations and standards • Make it a priority (ability Vs. discipline)
  7. 7. 7 Assumptions about the way the world & business operate. Shared Values Goals The families that succeed together build on their common foundations http://www.shutterstock.com innovaservice.wordpress.com economictimes.indiatimes.com
  8. 8. 8 New Frame of Reference Pathology Vs. • Focus on what’s wrong •Negative •Accusatory •Illness Mentality Static Change Vs. •Sporadic •Volatile •Inconsistent •On-Off Vision •What we want to change •Positive •Helpful •Futuristic and growth Organic Change • A process •Continual •Plant, water, weed, grow drrobschreiner.com
  9. 9. 9 Evaluative Environment Vs. • Right-Wrong •Pass-Fail •Only as good as last test •Fish bowl Other Oriented Vs. •Watch Others •Change Others •Criticize Others •Focus on your family Learning Environment •Developmental •Continual Improvement •A’s, B’s, C’s, D’s & F’s •Learn from Failure Self Oriented •Watch Self •Change Self •Critique Self •Focus on Self New Frame of Reference www21stcenturyfood.blogspot.com
  10. 10. Hearandunderstandme Evenifyoudisagree,don’tmakemewrong Acknowledgethegoodinme Remembertolookformypositiveintentions Tellmethetruthwithcompassion www.coolchaser.com
  11. 11. Valutis Consulting, Inc. is a full service management consultant firm. Our approach is to investigate and understand organizational issues, customize realistic solutions and design practical strategies to move clients toward their specific business and personal goals. Our mission is to help our clients unlock the potential of their organization and it’s people. Please feel free to contact us with any questions or to schedule an appointment to discuss your organization’s needs and how we can help. (716) 634-2553 chip@valutisconsulting.com www.valutisconsulting.com - website http://the4thquarterman.com - blog

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