Gregg Kendrick - Nonviolent Communication

1,078 views

Published on

0 Comments
9 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,078
On SlideShare
0
From Embeds
0
Number of Embeds
88
Actions
Shares
0
Downloads
0
Comments
0
Likes
9
Embeds 0
No embeds

No notes for slide

Gregg Kendrick - Nonviolent Communication

  1. 1. Welcome!Nonviolent Communication™:A Pragmatic Process to UnlockHuman Potentialwith Gregg Kendrick, Basileia LLCat Barrett Values Centre - 2012 International ConferenceCape Town, So. Africa September 19-21, 2012 1
  2. 2. AGENDA• Introduction (5 min)• Exercise (20 min)• Debrief (10 min)• Closing (10 min) 2
  3. 3. UnconsciousREACTION vs. ConsciousRESPONSE 3
  4. 4. 5 Ways of Hearinga Difficult Message1. Blame self2. Blame the other person3. Connect with self4. Connect with the other person5. Connect with the “needs of the whole” 4
  5. 5. “WHAT MATTERS” vs. BLAMEwhere is your attention focused? 5
  6. 6. Core Skills of NVC1. PAUSE - awareness of reaction2. Connect to Self - what matters to me3. Authentic Expression4. Empathic Listening - what matters to you5. Remember the “Needs of the Whole” 6
  7. 7. 4 Parts of an NVC Expression•Observation• Feeling• Need• Request 7
  8. 8. OBSERVATIONWhat you see, hear, smell, ... free of evaluation 8
  9. 9. “When I hear you say ‘I don’t care ...’”“When I remember seeingyou leave the office at 4:20 yesterday afternoon ...” 9
  10. 10. FEELINGbody sensationsfree of thoughts 10
  11. 11. Excited Relieved ConfusedDisappointed Angry Scared 11
  12. 12. NEED universal human needsfree of specific strategies 12
  13. 13. AuthenticityTransparency Purpose Autonomy Clarity To be heard 13
  14. 14. REQUESTInvitation to contribute to needs free of demands 14
  15. 15. “Would you get thereport to me by Monday at 5pm?“Would you be willing to tell me how you feel hearing what I said?” 15
  16. 16. How Needs Show Up in the Workplace 16
  17. 17. 17
  18. 18.             Sandwich  Model    of  WorkTM   O ur y  St ingories  Pro M Our cesses   y  T hi nk y O ur  Com  Roles             M stor mun                   M y  Hi ica:   on Intra-­‐               Inter-­‐personal Organizational personal “YOU” “I” “WE” Relationships     My           Where  the  work   Our         Work gets  done Work©2012  Elucity  Network,  Inc.  as  developed  by  Marie  R.  Miyashiro    www.EmpathyFactorAtWork.com
  19. 19. organizationalinterpersonalintrapersonal I You We 19
  20. 20. 20
  21. 21. a  language  of  needs 0bservation feelings/needs requests 21
  22. 22. of  peopleuniversal  needs of  organizations 22
  23. 23. nonviolent  communicationsm   integrated   clarity®   23
  24. 24. needs-­‐based   consciousness I            YOU        WE NVC  &  IC meeting  more   needs  in  the   workplacewww.EmpathyFactorAtWork.comwww.basileia.org 24

×