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Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
Gregg Kendrick - Nonviolent Communication
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Gregg Kendrick - Nonviolent Communication

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  • 1. Welcome!Nonviolent Communication™:A Pragmatic Process to UnlockHuman Potentialwith Gregg Kendrick, Basileia LLCat Barrett Values Centre - 2012 International ConferenceCape Town, So. Africa September 19-21, 2012 1
  • 2. AGENDA• Introduction (5 min)• Exercise (20 min)• Debrief (10 min)• Closing (10 min) 2
  • 3. UnconsciousREACTION vs. ConsciousRESPONSE 3
  • 4. 5 Ways of Hearinga Difficult Message1. Blame self2. Blame the other person3. Connect with self4. Connect with the other person5. Connect with the “needs of the whole” 4
  • 5. “WHAT MATTERS” vs. BLAMEwhere is your attention focused? 5
  • 6. Core Skills of NVC1. PAUSE - awareness of reaction2. Connect to Self - what matters to me3. Authentic Expression4. Empathic Listening - what matters to you5. Remember the “Needs of the Whole” 6
  • 7. 4 Parts of an NVC Expression•Observation• Feeling• Need• Request 7
  • 8. OBSERVATIONWhat you see, hear, smell, ... free of evaluation 8
  • 9. “When I hear you say ‘I don’t care ...’”“When I remember seeingyou leave the office at 4:20 yesterday afternoon ...” 9
  • 10. FEELINGbody sensationsfree of thoughts 10
  • 11. Excited Relieved ConfusedDisappointed Angry Scared 11
  • 12. NEED universal human needsfree of specific strategies 12
  • 13. AuthenticityTransparency Purpose Autonomy Clarity To be heard 13
  • 14. REQUESTInvitation to contribute to needs free of demands 14
  • 15. “Would you get thereport to me by Monday at 5pm?“Would you be willing to tell me how you feel hearing what I said?” 15
  • 16. How Needs Show Up in the Workplace 16
  • 17. 17
  • 18.             Sandwich  Model    of  WorkTM   O ur y  St ingories  Pro M Our cesses   y  T hi nk y O ur  Com  Roles             M stor mun                   M y  Hi ica:   on Intra-­‐               Inter-­‐personal Organizational personal “YOU” “I” “WE” Relationships     My           Where  the  work   Our         Work gets  done Work©2012  Elucity  Network,  Inc.  as  developed  by  Marie  R.  Miyashiro    www.EmpathyFactorAtWork.com
  • 19. organizationalinterpersonalintrapersonal I You We 19
  • 20. 20
  • 21. a  language  of  needs 0bservation feelings/needs requests 21
  • 22. of  peopleuniversal  needs of  organizations 22
  • 23. nonviolent  communicationsm   integrated   clarity®   23
  • 24. needs-­‐based   consciousness I            YOU        WE NVC  &  IC meeting  more   needs  in  the   workplacewww.EmpathyFactorAtWork.comwww.basileia.org 24

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