Valtech - Discovering the "Servant" in Yourself


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Discovering the Servant in Yourself

Badri Shrinivasan, Senior Consultant, Valtech India

Greg Hutchings, Agile Coach & Senior consultant, Valtech France

Agile Day 2012

Published in: Technology, Business
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Valtech - Discovering the "Servant" in Yourself

  1. 1. 
Discovering the “Servant” in Yourself
 " Badri N Srinivasan, Agile Coach
 Greg Hutchings, Agile Coach
 " Jun 2012
  2. 2. Agenda"v  Key Roles/Responsibilities of the ScrumMasterv  Servant Leadership – Origin and Definitionv  Dimensions of Servant Leadershipv  Ten Characteristics of a Servant Leaderv  Servant Leadership - Checklist
  3. 3. Servant Leader
  4. 4. Scrum Master - Key Roles and Responsibilities"Ò  What a ScrumMaster Doesv  Ensure the team meets its sprint goal commitment through -- v  Facilitating the various sprint ceremonies v  Removing obstacles to team progress v  Helping the team understand what it means to self-organize around the work v  Try to keep everyone on the team fully engaged and productive v  Protect the team from outside influences v  Track the team’s progress v  Assist the team in getting from sprint planning to sprint retrospectiveÒ  What a ScrumMaster Does Not Dov  No authority over the members of the Scrum teamv  Does not function as the team’s managerÒ  Relationship Between the ScrumMaster and the Teamv  He leads with the team’s consent, who acts in the best interests of the team, and has an honest and real desire to see the team succeed – Performs the role of a Servant Leaderv  The team depends on the ScrumMaster to maintain focus on their commitments, shield them from outside distractions, help them to self-organize and collaborate, and facilitate the resolution of disagreements that might arise among team members or with stakeholders.v  ScrumMasters may not necessarily work on items in the sprint backlog.v  They serve the team, but also know that they must sometimes push the team beyond its comfort level in order for the team to grow.Ò  Source –
  5. 5. Scrum Master - Role" Ò The Scrum Master is responsible for ensuring Scrum is understood and enacted. Ò Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices and rules. Ò The Scrum Master is a servant-leader for the Scrum Team.Source - Scrum Guide, Pg 6, Oct 2011
  6. 6. Scrum Master - Role" Ò  Scrum Master Service to the Development Team Ò  The Scrum Master serves the Development Team in several ways, including: v  Coaching the Development Team in self-organization and cross- functionality; v  Teaching and leading the Development Team to create high-value products; v  Removing impediments to the Development Team’s progress; v  Facilitating Scrum events as requested or needed; and, v  Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.Source - Scrum Guide, Pg 7, Oct 2011
  7. 7. Servant Leadership - Origins" 600 B.C. Lao Tzu The greatest leader forgets himself and attends to the development of others. A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. 375 B.C. Chanakya’s Arthashastra The [leader] shall consider as good, not what pleases himself but what pleases his subjects. The king [leader] shall consider as good, not what pleases himself but what pleases his subjects [followers]”. “The king [leader] is a paid servant and enjoys the resources of the state together with the people.” First Century A.D., Jesus of Nazareth But the greatest among you shall be your servant (Matthew 23:11); The one who is the greatest among you must become like the youngest, and the leader like the servant. (Luke 22:26). Here I am among you as one who serves (Luke 22:27) 1970’s Robert K. Greenleaf The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Source – Ben Lichtenwalner
  8. 8. Servant Leadership - Definition"Robert K Greenleaf neverspecifically defined ServantLeadership but based on thewritings of Greenleaf andothers, it can still be defined as–A management philosophywhich implies acomprehensive view of thequality of the People, workand community spiritSource:1. Wikipedia2. Servant Leadership: A Journey into the Nature of LegitimatePower and Greatness 25th Anniversary Edition, 2002 – Robert KGreenleaf
  9. 9. Servant Leadership - Dimensions"Servant Leader Leader Servant(servant first) (leader first)
  10. 10. Managerial Grid Model – Robert R Blake and Jane Mouton"
  11. 11. Servant Leader Model – James C Hunter"
  12. 12. Servant Leader – Ten Characteristics"v Listeningv Empathyv Healingv Awarenessv Persuasionv Conceptualizationv Foresightv Stewardshipv Commitment to the Growth of Peoplev Building Community
  13. 13. Servant Leader Characteristics - Listening"Scenario –Team Velocity - What is the velocity for your team
  14. 14. Servant Leader Characteristics – Listening (Key Points)"ListeningScrum Master FocusCommunication Skills and the competence to make decisionsVery Important attribute for the roleVerbalRetrospectivesDaily Scrum (Daily Standup)Listen actively to subordinates and support them in identifying decisionsBody LanguagePay attention to what remains unspoken in the management settingInformation RadiatorsAre you ignoring what your velocity is telling youIs the whiteboard showing a water-scrum-fall projectDoes the task board tell you what you need to know(track acceptance of story points during the iteration)
  15. 15. Servant Leader Characteristics - Empathy"Scenario –Complexity and Hours1 Story Point = 2 hrs, 5 Story Points = 10 hrs
  16. 16. Servant Leader Characteristics – Empathy (Key Points)"EmpathyScrum Master FocusAttempt to understand and empathizewith othersPeople need to be respected andfocus on their personal development"The task of leadership is not to put greatness intohumanity, but to elicit it, for the greatness is alreadythere.“- John Buchan
  17. 17. Servant Leader Characteristics - Healing"Scenario –The team took about 3 days to build a simple UIscreen. How do we discuss this issue…..
  18. 18. Servant Leader Characteristics – Healing (Key Points)"HealingScrum Master FocusAbility to heal one’s self and othersOne of the most difficult attributes of the RoleTypically seen as a Line Managers JobIf the issue is handled, then escalation may not berequired to the superior authorityHelp people solve their problems and conflicts inrelationshipsEncourage and support the personal development ofindividualsOutcomeBusiness Culture that is fun, dynamic and free fromthe fear of failure
  19. 19. Servant Leader Characteristics - Awareness"Scenario –The team is focused on doing only its work and it is not focusedon what the other project(s) are doing (with which it isintegrating some components)….
  20. 20. Servant Leader Characteristics – Awareness (Key Points)"AwarenessScrum Master FocusView situations from anintegrated and holisticpositionBased on -Improve General AwarenessImprove Self AwarenessLeads to –Improved understanding of ethics andValuesOutcome -Aim to increase the awareness at alllevels of the project so that theawareness among the team members isincreased
  21. 21. Servant Leader Characteristics - Persuasion"Scenario –Team – Why should we meet daily for the “Daily Scrum”
  22. 22. Servant Leader Characteristics – Persuasion (Key Points)" Persuasion Scrum Master Focus Focus on convincing rather than coercion Based on - v  Trust v  Honesty v  Knowledge Not based on – v  Emotions v  Hierarchy in the Organization v  Power (Coercing compliance)"People ask the difference between a leader anda boss. The leader leads, and the boss drives.“- Theodore “Teddy” Roosevelt
  23. 23. Servant Leader Characteristics - Conceptualization"Scenario –We are crunched for time. Skip unit tests. It will take more timeand we can write the tests later.
  24. 24. Servant Leader Characteristics – Conceptualization (Key Points)"ConceptualizationScrum Master FocusThinking beyond day-to-day realities andfocus on the long term goalsv  The agile journey the Scrum Master would like the team to follow and how he views the agile journey (Personal Vision)v  Focus on the current process and eliminate unnecessary steps and derive specific goals and implementation strategies (e.g. using continuous integration to reduce integration issues and unit tests to improve the quality of the code being written for building a quality product)
  25. 25. Servant Leader Characteristics - Foresight"Scenario –This story is big but we can do it. We sized it and we know howbig it is.
  26. 26. Servant Leader Characteristics – Foresight (Key Points)"ForesightScrum Master FocusAbility to foresee the likelyoutcome of a situationBased on –v  Knowledgev  Insightv  Experiencev  Ability to identify patternsLeads to -v  Learning about the past to understand the current realityv  Identifying consequences about the futurev  Tr a n s l a t i n g p a t t e r n s t o achieve outcomes
  27. 27. Servant Leader Characteristics - Stewardship"Scenario –I will protect the team from impediments if the team listens to meand does what I say….
  28. 28. Servant Leader Characteristics – Stewardship (Key Points)"StewardshipScrum Master Focusv  Serving the Needs of the Team membersv  Answers the Why of Servant Leadershipv  The responsible overseeing and protection of something considered worth caring for and preservingv  Focus on Developing Peoplev  Focus on Trustv  Obligation to help and serve othersv  Openness and Persuasion are more important than control“The first step to leadership is servant hood.“- Robert Maxwell
  29. 29. Servant Leader Characteristics – Building Community"Scenario –Create special interest groups in the organization, industry thatlead to communities focusing on specific areas and which leadsto overall growth…
  30. 30. Servant Leader Characteristics – Building Community (Key Points)"Building CommunityScrum Master Focusv  B u i l d i n g a s t r o n g community in the organizationv  D e v e l o p a t r u e community among the business (industry)Leads to -v  Sustainable Growthv  Lays the foundation for the future growth
  31. 31. Servant Leadership - Checklist"v  Do team members believe that you want to hear their ideas and will value them?v  Does your team believe that you have a strong awareness of what is going on and why?v  Does everyone follow your direction because they want to, as opposed to because they “have to”?v  Do others on your team communicate their ideas and vision for the organization when you are around?v  Do people believe that you are committed to helping them develop and grow?v  Do people come to you when the chips are down, or when something traumatic has happened in their lives?v  Does everyone have confidence in your ability to anticipate the future and its consequences?v  Does the team believe you are leading the organization to make a real difference in the world?v  Do people believe that you are willing to sacrifice your own self-interest for the good of the team?v  Does everyone feel a strong sense of community in the company you lead?Source -
  32. 32. Questions ??