Presentatie van de Catalaanse openbare bibliotheken

Access to culture and knowledge is the central objective of the Public LibraryIn the new context of digital society, the library works and offers its services in the fields of information, education and culture, in a double dimension: on site and digital

Summary01. About the network02. The city and the local government03. Planning and scheduling04. Spaces and services05. Networking and cooperation06. The users of Barcelona Libraries07. The relationship with the user. Communication andparticipation08. Future prospects and cooperation projects09. The government and the Barcelona Libraries management10. New challenges

01About the network

01 About the networkMissionProvide all citizens, through the material resources, thecollection and programming of the libraries, free accessto information, knowledge and culture, and perform asan active agent in the promotion of reading.Barcelona Libraries want to become, within their fieldsof action, a space of connection and networking withother local cultural, educational and social agents.

01 About the networkPopulation (citizens)Barcelona City 1,638,103Barcelona Metropolitan Area 4,743,615Barcelona Province 5,416,447 Sarrià-Sant Gervasi Horta-Guinardó Nou Barris Les Corts Sant Andreu Gràcia Population by district Ciutat Vella 109,897 Eixample 269,188 Sants-Montjuïc Eixample Sants-Montjuïc 184,606 Les Corts 83,296 Sarrià-Sant Gervasi 145,532 Gràcia 123,973 Sant Martí Horta-Guinardó 172,018 Nou Barris 170,092 Ciutat Vella Sant Andreu 147,573 Sant Martí 231,928 Official population figures to June 30th 2009. Barcelona City Council.

01 About the networkWhat we offer:• 35 libraries 8 district and 27 local 27 with classrooms• More than 550 Internet access points• WiFi service in all libraries• Over 48,000 m2 of library 1,350 m2 average x library• Over 1.8 M. documents 51,800 documents average x library 1.2 documents x citizenData 2009

01 About the network• Over 950 ICT training courses• Over 2,000 cultural activities 57 activities average x library• Over 300 professionals in libraries and 20 in central services• Over 65,500 hours of annual services 4 libraries with more than 60 hours per week 15 libraries with more than 40 hours per week 16 libraries with more than 30 hours per weekData 2008

01 About the networkThe response of the citizens:• Over 740,000 library user cards 45.8% citizens with library card• Over 6.1 million visits 23,800 daily visits• Over 1.6 million web visits (35 libraries=35 webs+ 1 general)• Over 1.45 million borrowing• Over 4.39 million documents borrowed More than 17,000 documents daily borrowed• Over 810,000 Internet uses More than 3,100 daily users• Over 66,000 attending cultural activities• Over 7,500 attending digital literacy courses Data 2009

01 About the networkInvested funds:• 33 million annual euros – investment and maintenance 20.1 € per citizen• 23.8 million annual euros in maitenance 14.6 € per citizen Data 2008

01 About the networkÒmnibus Municipal poll results:The library is the best valued city service punctuated7.3 over 10• 82.3% of the citizens know a city library• 59.4% of the citizens use it “regularly“Source: Barcelona City Council / Consumer Department. 2009 December

02The city and the local government

02 The city and the local government Europe Spain Barcelona Catalonia

02 The city and the local governmentPopulation (citizens)Barcelona City 1,638,103Municipal OrganizationTerritorial: 10 districts, 73 neighborhoods Sarrià-Sant GervasiSectorial: 9 sectors Horta-Guinardó Nou BarrisLibraries in the Municipal OrganizationIn the Educational, Cultural and Welfare sector: Barcelona Cultural InstituteWith the Districits: Management and customer service Les Corts Sant Andreu Gràcia Sants-Montjuïc Eixample Sant Martí Ciutat Vella

03Planning and scheduling

03 Planning and scheduling• Network expanding process• Libraries Plan 1998-2010 (approved April 20, 1998): Library model: access to knowledge, digital society, education and reading Background and legal framework Standards State of affair Proposals: spaces, services, collection, HR and schedules Model management: Consortium Economic Survey. Prospective investment and maintenance• Constitution of Consorci de Biblioteques de Barcelona January 2001

03 Planning and scheduling Libraries Plan 1998-2010 Current Situation Without planned intervention Actions executed Ongoing actions Actions pending to iniciate

03 Planning and schedulingKeys to success:• Opting for quality facilities: space and services• Definition of a library model with forward-looking approach Opting for ICTs (access, training and use)• Library as a cultural place Over 2.000 activities Agreements with over 100 institutions “Card” value• Centralized production of services with territorial vision• Planning taking into account the proximity 80% of users will walk to the library and takes no more than 15 minutes

04Spaces and services

04A Spaces and services SpacesOpting for spaces in the plan organization : Standards were "ambitious” at that moment Functional programs Balance between the value of architecture and functionality of spaces Close to the user and centralized Take advantage of the opportunitiesThe evolution of spaces based on “new" requirements : Lobby, reception area Spaces for activities Multimedia classrooms More square meters“New” interventions not made in the initial plan

04A Spaces and services SpacesRecovery of new spaces Construction of new terrirotial iconsClarà Library – gardens Jaume Fuster LibrarySofia Barat Library – Eixample block Ignasi Iglésias Library – Can Fabra El Carmel Library – Juan MarséHeritage Recovery Relationship with other services:Horta Library – Can Mariner The library in “common spaces”Francesc Candel Library Sagrada Família LibraryBarceloneta Library – La Fraternitat Francesca Bonnemaison LibraryPoblenou Library – Manuel Arranz Fort Pienc Library

04B Spaces and services Spaces / Access to information and knowledgeAccess, selection and prescription:• With library documental resources (on site and digitals)• With electronic resources selected by subjects andaccessible through the web• With digital library services: Chilias (children’s website)• With resources guide• With cultural program

04B Spaces and services Spaces / Access to information and knowledgeThrough:• Local services and local information• Consultation Services and library work• Borrowing service and interlibrary borrowing service• Advice services, group and individual support / specific organizations

04B Spaces and services Spaces / Access to information and knowledge• With the resources and library services, specially the borrowing and the selection of the reading and resources 1.8 million documents 4.39 million documents borrowed• With the cultural program, on site and virtual Adults and families 66,000 assistants to over 2,000 activities 87 Reading Clubs with over 2,500 registers• With the cooperation agreements with cultural institutions and organizations of the city (over 100) Data 2009

04B Spaces and services Spaces / Access to information and knowledge• In the field of learning and permanent education With activities in the multimedia classrooms With actions in informational literacy Local Digital Literacy Plan• In the field of the formal education: reading and informational education With resources of information and services With learning activities from users Promoting educational and cultural activities With evening study areas

04B Spaces and services Spaces / Access to information and knowledgeAs a relationship space: :• With on site and virtual services• With spaces to share collective initiatives: On site spaces and social networks (all libraries in Facebook) Cultural and participatory activities (Workshops, reading clubs...)

04B Spaces and services Spaces / Access to information and knowledgeAs a social cohesional space• With an open, welcoming and inclusive space• With documental resources in different languages International newspapers in 5 libraries• With the opportunity to learn catalan and spanish• With ICTs courses• With the borrowing and reading at home services• With programs such as: Program ”Benvingut a Barcelona”. Informations of the city and procedures Program “A l’estiu, Barcelona t’acull" for the family reunification• With the annual meetings to exchange experiences for professionals about cultural diversity and social cohesion

05Networking and Cooperation

05 Networking and cooperationIn the cultural fieldIn the educational fieldIn the cohesion and citizens fieldIn a city, district or neighborhood level

05 Networking and cooperationIn the cultural field:• From specialties: With agreements with “expert” cultural agents from the city• From the library card: With agreements with over 100 organizations and cultural institutions Newsletter (over 100,000 registers)• From the cultural program around the book: With editorial agreements...…

05 Networking and cooperationIn the cultural field…• From projects around the historic memory With the archives colaboration• From the organization of the two Points of Biblioplatja: With the colaboration of Parcs i Jardins City Council• From the implication of all cultural central events of the city: With the cooperation with diferent city agents

05 Networking and cooperationIn the educational field :• From the cooperation with school libraries :With agreements and projects with Consorci d’Educació de Barcelona andIMEB through Disctricts Educational Resources Center• From the multimedia classrooms:With cooperation agreements with differents organizations in order todinamize classrooms and internet services• From the opportunity of study rooms service With agreements with the Regidoria de Joventut de Barcelona and the districts

05 Networking and cooperationIn the cohesion and citizens field:• From projects directed to newcomers: With agreements and services shared with the Comissionat per a la Inmigració Barcelona City Hall and the collaboration of the Centre de Normalització Lingüística de Barcelona• From the Immigration Congress: Agreements with cultural institutions and Embassies from different countries

06The users of Barcelona Libraries

06 The users of Barcelona LibrariesThe acceptance levelof library servicein the city is high:45.8% of citizens 740,670with library user 663,647cards 376,289 Total evolution 45.8% 41% cards 192,204 24% Population 13% Registered 2001 2004 2008 2009

06 The users of Barcelona LibrariesThe opening of newlibraries, redistributesexisting users and +87,802generates new ones +76,612 +75,153 Number of new cards – Evolution +42,540 2001 2004 2008 2009

06 The users of Barcelona Libraries• The user goes to the library on foot• Each user, with user card, goes to the library an average of 8.2 times per year• Women exceed in almost 10 points the men registered 54.8% women / 45.2% men• In adults, the most important age group is the working people, which has a medium – high educational level and a good knowledge of the new technologies. Source: Satisfaction Users Survey 2008 . Memoria 2009. Biblioteques de Barcelona

06 The users of Barcelona Libraries …• 22.6% of registered users are not originally from the EU• The age group with the possibility of increasing the penetration is the one of elder people• It increases the use of library services: consultation, reading, listening, and viewing• The borrowing grows in all types of documents, except the audiovisual Source: Satisfaction Users Survey 2008 . Memoria 2009. Biblioteques de Barcelona

06 The users of Barcelona Libraries Once a monthFrequency or more 33.8%2004 Less frecuency 45.8% Once a week or more 20.3%2008 Once a week or more Less frecuency 26.2% 36.6% Once a month or more 37%Source: Satisfaction Users Survey 2008. Biblioteques de Barcelona

06 The users of Barcelona LibrariesReason for going to the library Others 0.7% Related to studies 28.1% Related to leisure 61.3% Professionals 10%Source: Satisfaction Users Survey 2008. Biblioteques de Barcelona

06 The users of Barcelona Libraries Evaluation of library aspects10_9_ 8.4 8.1 8.2 8.0 7.7 7.6 7.5 7.78_ 6.6 Comfort of tables and chairs7_ Easiness finding documents Condition of the facilities6_ Computer availability5_ Treatment of staff4_ People behavior Space design3_ Cleanliness2_ Signs1_0_ 2008 Source: Satisfaction Users Survey 2008. Biblioteques de Barcelona

07The relationship with the user. Communication andparticipation.

07 The relashionship with the user. Communication and participationCommunication with the user:• Newsletter “mesbiblioteques.com- llegir surt a compte” from each of the libraries Dissemination of activities For cultural activities• Barcelona Libraries WEB and of each of the libraries• Barcelona Libraries pages in Facebook• Dissemination of the cultural programme (printed)

07 The relashionship with the user. Communication and participationParticipation mechanisms:• Public reading commission, city and districts Sector Council of Culture /Cultural technical commission• Suggestions and complains Municipal Iris System• Councils of equipments (being implemented)

07 The relashionship with the user. Communication and participationIntermunicipal comparison parameters:• Boosting the improvement of services, using some established indicators and comparing with results from other cities• 4 dimension indicators: Strategic, economic, organizational values and the user dimension• Barcelona, by districts (2007-2008)• Political implication

07 The relashionship with the user. Communciation and participationTibidabo:Comparative report of various indicators between differenteuropean citiesOn-line version:http://tibidabo-project.gesem.net/

08Future prospects and cooperation projects

08 La proyección y los proyectos de cooperación• Barcelona Libraries has representatives in the Public Library Section and the Metropolitan Libraries of IFLA• Each year Barcelona Libraries welcomes professionals visitors: politicians, cultural agents, librarians, architects…• Barcelona Libraries participates in the call for cooperation projects of the Barcelona City Hall, with support for related projects in the library field.

09The Government and the Barcelona Libraries management

09 The government and the Barcelona Libraries management• Barcelona Libraries is an institution managed by a Consortium, formed by the Barcelona City Hall and Barcelona Provincial Council.• The City Hall, through the districts and with the technical support of Barcelona Libraries , conducts the investment of the new facilities and manages the maintenance of the network buildings …

09 The government and the Barcelona Libraries management…• The districts also assume, with the Barcelona Libraries collaboration, the programming and the cooperation projects of the libraries in their territory• Barcelona Libraries is part of the Local Libraries Network and receives common services in the network from the Barcelona Provincial Council.

09 The government and the Barcelona Libraries managementTotal expense 22,691,668 €by institutions2009 9,679,364 € 176,160 €* The investment in equipment in 2009 has received a contribution from the Generalitat de Catalunya of 456,005 €. *Own income CBB

09 The government and the Barcelona Libraries management 23,854,441 €Current expenditure 21,516,629 €distributionby institutions Barcelona Provincial Council2009 9,626,172 € (40.35%) 13,381,456.23 € 10,081,940.27 € Barcelona City Hall 14,228,269 € (59.65%) 2002 2004 2008 2009

09 The government and the Barcelona Libraries management 23,854,441 € 1.84%Current expenditure Dissemination 438,733 €distribution 21,516,629 € 3.89% Activities 927,727 €by concepts2009 19.22% Operation 4,585,835 € 16.98% Documents 4,050,190 € 13,381,456.23 € 10,081,940.27 € 58.07% Staff 13,851,955 € 2002 2004 2008 2009

10New challenges

10 New challenges• Formulate new directions for the Barcelona Libraries Network for the next 10 years• Articulate the role of the future BPE as the central library of the city• Maintaining the necessary complementarity between the central formulation of the service and the presence around the territory

10 New challenges• Locate the public library in the digital society environment• Strengthen the role of the library in the learning processes in the course of life• Expand penetration levels of the library in the diverse group of citizens

Access to culture and knowledge is the central objective of the Public Library In the new context of digital society, the library works and offers its services in the fields of information, education and culture, in a double dimension: on site and digital

www.bcn.cat/bibloteques biblios@bcn.cat

Presentatie van de Catalaanse openbare bibliotheken

by Vlaamse Vereniging voor Bibliotheek, Archief & Documentatie vzw on Oct 19, 2011

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