The impact of Systems Thinking on the Business Analyst role
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The impact of Systems Thinking on the Business Analyst role

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Analyst Days-1. Секция А.

Analyst Days-1. Секция А.
Paul Turner

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The impact of Systems Thinking on the Business Analyst role The impact of Systems Thinking on the Business Analyst role Presentation Transcript

  • Systems Thinking Paul Turner Minsk 25th May 2012© Assist Knowledge Development
  • The breadth of Business Analysis Strategic analysis Business analysis Business case Requirements engineering Solution development© Assist Knowledge Development
  • The breadth of Business Analysis Business Architecture Strategic analysis Business analysis Systems Thinking Business case Systems Modelling Requirements engineering Solution development© Assist Knowledge Development Agile development
  • Systematic approach v systems thinkingSystematic approach Divide each difficulty into as many parts as is feasible and necessary to resolve it. Rene DescartesSystems thinking (systemic) A discipline for seeing wholes. Peter Senge © Assist Knowledge Development
  • Systems thinking Inputs Outputs Business system Feedback© Assist Knowledge Development
  • Systems thinking Inputs Outputs Business system FeedbackSystems have feedback loops and the system must react to this feedback © Assist Knowledge Development
  • Systems thinking Inputs Outputs Feedback© Assist Knowledge Development
  • Systems thinking Inputs Outputs Feedback© Assist Knowledge Development
  • Emergent properties of systems Characteristics that emerge from the system as a whole rather than just by adding up the characteristics of the parts. Emergent Systems Interactions properties© Assist Knowledge Development
  • POPIT™ – taking a holistic approach A holistic approach to understanding business systems Organisation Avoid silo thinking Information & Technology People Processes© Assist Knowledge Development
  • Can you see the whole picture? The story of the six blind men© Assist Knowledge Development
  • Can you see the whole picture? The story of the six blind men Or is it seven?© Assist Knowledge Development
  • Systemic change Systemic change is one where the impact of any change is considered in respect of the whole ,and the relationships between the individual parts to one another See the bigger picture© Assist Knowledge Development
  • Cause and effect The solution to one problem may cause another bigger Problem We may act to produce short term benefits leading to long term costs© Assist Knowledge Development
  • The basic disease of the hierarchy Control Vision Values From To Management Organisation Mental Models© Assist Knowledge Development
  • The customer viewpoint… The organisation The customers Systems thinking Needs Customer focus Expectations© Assist Knowledge Development
  • High level vision or detailed inspection We need to get a balance between a long term vision of a possible future . . . . . . . . . and the reality of the detail of the current situation.© Assist Knowledge Development
  • Clarity of Vision “In every block of marble I see a statue as plain as though it stood before me, shaped and perfect in attitude and action. I have only to hew away the rough walls that imprison the lovely apparition to reveal it to the other eyes as mine see it.“ Michelangelo© Assist Knowledge Development
  • Mental Model Systems thinking without mental models is like flying without navigation It involves: • Holistic thinking • Backward thinking© Assist Knowledge Development
  • Simplicity and completeness of the solution “Things should be done as simple as possible – but no simpler” Albert Einstein Think outside the box. What box?© Assist Knowledge Development
  • Soft Systems Methodology Rich pictures Yields Systems of choices of purposeful activity A real-world situation of concern Comparison of models of the system with the perceived real situation Definition of actions needed in order to improve the situation© Assist Knowledge Development
  • Rich Pictures A picture is worth a thousand words© Assist Knowledge Development
  • Soft Systems approach Rich pictures A real-world situation of concern Business perspectives and values Systems of purposeful activity Comparison of models of the system with the perceived real situation Definition of actions needed in order to improve the situation© Assist Knowledge Development
  • Business Perspectives and values You’re right from your side and I’m right from mine Bob Dylan© Assist Knowledge Development
  • Soft Systems approach Rich pictures A real-world situation of concern Business perspectives and values Systems of purposeful activity Comparison of models of the system with the perceived real situation Conceptual Modelling Definition of actions needed in and Gap order to improve the situation Analysis© Assist Knowledge Development
  • Conceptual Modelling and Gap Analysis Where are we now?© Assist Knowledge Development
  • Conceptual Modelling and Gap Analysis Where do we want to be?© Assist Knowledge Development
  • Conceptual Modelling and Gap Analysis How are we going to get there? How will we know we have arrived?© Assist Knowledge Development
  • Systems thinking - summary Clarity of visionEmergent properties Disease of the hierarchy Levels of vision Simplicity and completeness Systemic change Properties of a system Gap Analysis Cause and effectPerspectives and values Mental Models Whole picture Rich Pictures© Assist Knowledge Development
  • Systems Thinking Paul Turner paul.turner@assistkd.com© Assist Knowledge Development