The Value Proposition of Home Agents What Does It Mean For Your Business 030310
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

The Value Proposition of Home Agents What Does It Mean For Your Business 030310

  • 716 views
Uploaded on

The Value Proposition of Home Agents-What Does It Mean For Your Business? ...

The Value Proposition of Home Agents-What Does It Mean For Your Business?
Sally Hurley: President and CEO, VIPdesk
Michele Rowan: President and CEO, Customer Contact Strategies LLC

The home-agent model
Cost reductions
Critical success factors
Risks and contingencies
Cost benefits of scaling an at-home strategy
Building your strategic analysis and operationalizing your plan
Developing an effective pilot program
Technology: data transfer, call routing and other best practices
Why adopt our culture?
The power of the people
Profile and preferences of at-home agents
Recruiting, training and managing the best.
Hiring best practices

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
  • Well presented and created, interesting presentation !
    http://www.trainingreiki.com/
    http://www.trainingreiki.com/reiki-training.php
    Are you sure you want to
    Your message goes here
    Be the first to like this
No Downloads

Views

Total Views
716
On Slideshare
716
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
17
Comments
1
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide