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Home Based Agents The Crown Jewels of Customer Service Sally Hurley VIPdesk_Jack Heacock Telcoa_052710

by on Jul 01, 2010

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Virtual contact centers: the basics ...

Virtual contact centers: the basics
At-home agents: providing intuitive customer service
Increasing customer satisfaction and revenue via a home-based team
Profile of an at-home agent: how talent drives success
Recruiting and managing home-based agents
Environmental benefits of a home-based workforce
Real-life examples of successful virtual customer care

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Home Based Agents The Crown Jewels of Customer Service Sally Hurley VIPdesk_Jack Heacock Telcoa_052710 Home Based Agents The Crown Jewels of Customer Service Sally Hurley VIPdesk_Jack Heacock Telcoa_052710 Presentation Transcript