Communicationis the process of sharing information, ideas, concepts and messages between two or more persons. It requires a Sender, a message and an intended recipient.
Communication process is complete once the receiver has understood the message of the sender.
However it is effective only when the message in understood and when it stimulates action or encourages the receiver to think in new ways.
Effective Communication is a process where a message is received and understood by the receiver in the manner that the sender intended it to be.
The benefits of effective communication are
Quicker problem solving Stronger decision making Increased productivity Stronger business relationship Steadier work flow
BUSINESS COMMUNICATION Business communication is the communication between the people in the organization for exchange of ideas, understanding, within and outside the organization to achieve the business goals. It used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues.
TYPES OF COMMUNICATION 1. VERBAL COMMUNICATION 2. NON VERBAL COMMUNICATION
Communication is done by word of mouth(Oral communication) and through writing(Written Communication)
It is important to keep the message short and simple in Verbal communication.
Advantages of Verbal communication
The message can be communicated clearly and accurately.
Brings quick feedback ( In Oral Communication)
Message can be revised and edited before sending
it. ( In Written Communication) Disadvantages of Verbal communication
No proof of message communicated and cannot be used for future references ( In oral communication)
Time consuming as message as to be composed and
no secrecy as well ( In Written Communication)
Non- Verbal Communication
Communication is done using gestures, body language, posture, tone of voice or facial expressions.
The use of body language, tone of voice and the communicator’s appearance influences the intensity of communication.
Advantages of Non Verbal Communication
Makes communication short and brief.
Can communicate even to persons who doesn’t know communicator’s language or who has difficulty in hearing.
Acts as a substitute where words might be regarded as too explicit or indelicate.
Prone to misunderstanding.
Less precise not useful for expressing intangible concepts.
Tips for Effective Communication Have thorough knowledge on the subject. Speak slowly and clearly. Stay focused on the subject. Know about your audience. Stay positive and believe in your self.
REFERENCES http://en.wikipedia.org/wiki/Communication www.Types of communication.org http://notesdesk.com/notes/business-communications/types-of-communication/ http://www.guesspapers.net/2722/advantages-and-disadvantages-of-communication/ http://www.livestrong.com/article/131771-the-advantages-verbal-communication/ http://www.nortonmedia.com/assets/user/articles/14.pdf