Challenges and solutions for people with cognitive disabilities, Riitta Hellman, Karde AS
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Challenges and solutions for people with cognitive disabilities, Riitta Hellman, Karde AS

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VERDIKT conference 2010

VERDIKT conference 2010

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Challenges and solutions for people with cognitive disabilities, Riitta Hellman, Karde AS Challenges and solutions for people with cognitive disabilities, Riitta Hellman, Karde AS Presentation Transcript

  • UNIMOD Universal Design in Multimodal User Interfaces Challenges and solutions for people with cognitive disabilities – experiences from the UNIMOD-project VERDIKT Conference 2010 Karde AS Innovation, consulting and management Riitta Hellman
  • UNIMOD Project facts  The main objective of the UNIMOD-project was to contribute to the knowledge of multimodal, personalised user interfaces, and thus to improve the accessibility and use of electronic services.  Focus on users with cognitive challenges.  UNIMOD was partially financed by the VERDIKT-programme in the Research Council of Norway. The total project cost was estimated to 12.300.000 NOK.  UNIMOD run from 2007 to 2009.  User studies and development of prototypes were central project activities. Karde AS Innovation, consulting and management Riitta Hellman
  • UNIMOD Participants Karde AS Innovation, consulting and management Riitta Hellman
  • UNIMOD Cognitive challenges  Orientation  Memory  Problem solving  Learning  Reading/writing  Concentration  Attention © clipart.com Karde AS Innovation, consulting and management Riitta Hellman
  • ”Disability pyramid” Increasing Increasing motor sensory ability ability Cognitive Orientation Memory Problem solving Moderate 30% of the Learning disability population Reading/writing Concentration Attention Increasing cognitive ability Karde AS Innovation, consulting and management Riitta Hellman
  • Personas as users Model:  Photo Realisation:  Name and profile  Users with cognitive challenges  Job  Four main profiles  Education  Beginner (Nybegynner)  Social status  Person with dyslexia  Personality (Dyslektiker)  Interests  The messy one (Rotekopp)  Cognitive characteristic  Nothing special (Intet spesielt)  Situations  Many things (Alt mulig)  4 person(a)s using mobile phone for  Work description accessing services  Needs, frustrations, attitudes, values  4 person(a)s using PC for accessing (connected to IKT) services  Citations (connected to IKT)  Realistic task assignments Karde AS Innovation, consulting and management Riitta Hellman
  • Personas-example 1 Karde AS Innovation, consulting and management Riitta Hellman
  • Personas-example 2 (Case 3) Karde AS Innovation, consulting and management Riitta Hellman
  • 3 cases 1. Alternatives for Login 2. Multimodal help for interactive forms 3. Delivery lists on mobile phone Karde AS Innovation, consulting and management Riitta Hellman
  • Case 3  Åstvedt Logistics AS  Specialists in distribution of mats and work-wear.  Occupational rehabilitation.  Employees with various kinds of cognitive challenges. Karde AS Innovation, consulting and management Riitta Hellman
  • Delivery situation  Work is performed in teams of two (driver / co-driver).  Delivery point may be outside or inside of buildings.  A delivery list is handed out at the start of the day.  Challenges:  Customer may have moved mats to another spot  Multiple mat delivery with no specified mat position  Delivery based on personal note-taking and memorizing  No good way to share notes  Hard to describe complex environments textually (at least using few words)  Ordering of list based on other factors than geography Accessible User Interfaces in a Mobile Karde AS Logistics System Innovation, consulting and management Riitta Hellman
  • Delivery situation Accessible User Interfaces in a Mobile Karde AS Logistics System Innovation, consulting and management Riitta Hellman
  • The delivery list  Multipage printout containing all information needed for delivery:  Address of delivery  Actual delivery point  General remarks on position (i.e. ”second floor, below exit- sign”, or ”talk to Frank”)  Product type  Quantity Karde AS Innovation, consulting and management Riitta Hellman
  • The mobile prototype  Developed for ”off-the-shelf” devices.  Nokia N95 used as a development device.  Iterative development process.  Minimal information model.  Paper-prototyped, user-tested. Karde AS Innovation, consulting and management Riitta Hellman
  • The paper prototype Karde AS Innovation, consulting and management Riitta Hellman
  • Prototype workflow Karde AS Innovation, consulting and management Riitta Hellman
  • User feedback  More intuitive interface navigation.  Increase visual clarity in map symbols.  Support for multi modal comments to the delivery spot. Karde AS Innovation, consulting and management Riitta Hellman
  • UNIMOD Final comments People with cognitive declines are many, and they are different. User interfaces are not suitable for this user group. More research is certainly needed. Guidelines published: Utformingsveileder – Kognitiv tilgjengelighet av nettsider og nettsteder www.iktforalle.no Karde AS Innovation, consulting and management Riitta Hellman