Career & Competence - Career Coaching Group for International Degree Students


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Career & Competence - Career Coaching Group for International Degree Students

  2. 2. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 1 Getting started: getting to know each other and career planning Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  3. 3. INTRODUCTIONS – GETTING TO KNOW EACH OTHER <ul><li>1. Where do you come from? -Put yourself to the world map… </li></ul><ul><li>… </li></ul><ul><li>2. Who are you? What brings you here? </li></ul>
  4. 4. NOTE: <ul><li>Job seeking process during C&C group; </li></ul><ul><li>Finding interesting job announcements </li></ul><ul><li>Choosing one, which you really find interesting </li></ul><ul><li>Preparing application + CV for that one particular job </li></ul><ul><li>Interview simulations for this job </li></ul><ul><li>Start keeping your eyes open for open positions! </li></ul>
  5. 5. RULES, IMPORTANT PRINCIPLES <ul><li>Sincerity, openness </li></ul><ul><li>Confidentiality </li></ul><ul><li>Commitment </li></ul><ul><li>Active participation </li></ul><ul><li>Responsibility </li></ul><ul><li>Equality </li></ul><ul><li>… What else? </li></ul>
  6. 6. EXERCISE 1.1 REMEMBERING MY FUTURE The exercise is found on SlideShare; (C&C Exercise Package)
  7. 7. <ul><li>” Every student can have a career in the future, </li></ul><ul><li>but not every student is </li></ul><ul><li>aware of the possibility that they can shape their careers in the future” </li></ul>Mark L. Savickas
  8. 8. WHAT IS A CAREER? <ul><li>Series of jobs </li></ul><ul><li>Progress, vertical movement </li></ul><ul><li>Profession, movement between certain kind of tasks </li></ul><ul><li>Individual, sequential choises – life career </li></ul><ul><li>Self-satisfying progress and professional development </li></ul><ul><li>Growth in competence, skills, know-how and expertice </li></ul><ul><li>Development process of professional identity (or even personality) </li></ul>Career Services, University of Oulu
  10. 10. GOALS FOR CAREER PLANNING <ul><li>Enhancing self-knowledge </li></ul><ul><li>Clarifying one’s own interests and goals </li></ul><ul><li>Increasing goal-orientation </li></ul><ul><li>Defining study and career plans </li></ul><ul><li>Increasing motivation </li></ul><ul><li>Improving job seeking skills </li></ul>
  11. 11. HIT-AND-MISS OR MASTER PLAN? <ul><ul><ul><li>Making choices </li></ul></ul></ul><ul><ul><li>Building expertise </li></ul></ul><ul><li>Mastering one’s own know-how – knowledge, skills, learning ability </li></ul><ul><li>Creating potential for coincidences </li></ul><ul><li>Building expertise from experience </li></ul>Career Services, University of Oulu
  12. 12. CAREER DEVELOPMENT VS. CAREER MANAGEMENT <ul><li>Career development </li></ul><ul><ul><li>Life-long development process, which includes different work roles and movement from one role to another </li></ul></ul><ul><li>Career management </li></ul><ul><ul><li>Target-oriented and conscious activities in individual’s career </li></ul></ul><ul><ul><li>Career skills </li></ul></ul>International Association for Educational and Vocational Guidance
  13. 13. ” CAREER BEHAVIOUR” <ul><li>= action related to one’s own career and professional goals </li></ul><ul><li>Inner Pull-factors; values, personal meanings and experiences… </li></ul><ul><li>Social Push-factors; raising from culture and surroundings, role-determined attitudes related to gender, profession and positions… </li></ul><ul><li>Personal factors; traits, personality, self-direction, self-respect, self-concept… </li></ul>Satu Lähteenmäki
  14. 14. KNOWING YOURSELF AND PLANNING YOUR CAREER  DOING THINGS Knowing Doing Career Services, University of Oulu
  15. 15. CAREER PLANNING AS KNOWLEDGE PROCESSING <ul><li>The Pyramid of Information Processing Domains </li></ul>Thinking about my decision making Knowing how I make decisions Knowing about myself Knowing about my options Metacognitions Decision-Making Skills Self-Knowledge Options Knowledge Gary W. Peterson, James P. Sampson & Robert C. Reardon
  16. 16. <ul><li>Starting point </li></ul><ul><ul><li>Family, relationships, studying, work history, goals </li></ul></ul><ul><li>Work life knowledge </li></ul><ul><ul><li>Professions, branch, </li></ul></ul><ul><ul><li>Competence requirements </li></ul></ul>Information Processing <ul><li>Action Plan </li></ul><ul><ul><li>Setting and specifying your goals </li></ul></ul><ul><ul><li>Setting smaller steps towards your goals </li></ul></ul><ul><ul><li>Concrete plan how to achieve your goals </li></ul></ul><ul><ul><li>- What skills and experience do I need, how and when do I get those..? </li></ul></ul>Updating your plan Self-knowledge Competence, personality, values, interests, resources, health CAREER PLANNING Career Services, University of Oulu
  17. 17. EXERCISE 1.2 MAP OF WORK LIFE <ul><li>Researching work life… </li></ul><ul><li>Work history </li></ul><ul><li>Competences </li></ul><ul><li>Visions of the future </li></ul><ul><li>Emotions, values, attitudes </li></ul>The exercise is found on SlideShare; (C&C Exercise Package)
  18. 18. MY GOALS FOR THIS CAREER GROUP <ul><li>Development of career skills </li></ul><ul><li>My development as ”career researcher” </li></ul>
  19. 19. ASSIGNMENT FOR OUR NEXT C&C MEETING <ul><li>” A challenging situation” </li></ul><ul><li>For next week’s meeting come up with a challenging situation from studies / work / hobbies that you managed to overcome. </li></ul><ul><li>Try to figure out a situation when you really had to work hard to overcome the challenge. </li></ul><ul><li>Prepare to describe the situation and how you managed to get through it. </li></ul>
  20. 20. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 2 How to become aware of your strenghts and skills? Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  21. 21. CAREER COMPETENCES - KNOW WHY, KNOW HOW, KNOW WHOM <ul><li>Motivation – Why am I making certain choices? What motivates me to choose certain career, job and life style? </li></ul><ul><ul><li>Values, attitudes, needs (motivation), identity </li></ul></ul><ul><li>Skills – How is my know-how compounded? </li></ul><ul><ul><li>Skills, expertise, prowess, tacit vs. conscious knowledge, experience </li></ul></ul><ul><li>Networks – Who do I know? </li></ul><ul><ul><li>Relationships, connections </li></ul></ul>Maria Järlström
  22. 22. EXERCISE 2.1 CHALLENGING SITUATION The exercise is found on SlideShare; (C&C Exercise Package)
  23. 23. MY SKILLS AND KNOW-HOW <ul><li>Starting point for job seeking process: </li></ul><ul><ul><li>Identifying your own skills and know-how </li></ul></ul><ul><ul><li>Ability to describe it with examples and achievements </li></ul></ul><ul><li>It’s important to believe in your personal competence, but also to recognize the areas you need to develop. </li></ul><ul><li>Read through job announcements carefully: </li></ul><ul><ul><li>What is the employers looking for? </li></ul></ul><ul><ul><li>Tailoring the applications and CV according to that </li></ul></ul>
  24. 24. EXERCISE 2.2 ACCOMPLISHMENTS WORKSHEET The exercise is found on SlideShare; (C&C Exercise Package)
  25. 25. EXPERIENCE & COMPETENCE <ul><li>What kind of competences and skills do you have? </li></ul><ul><li>Do you have some special skills that you could emphasis? </li></ul><ul><li>In what kind of assigments have you succeeded best in your previous jobs? Why? </li></ul><ul><li>What kind of assigments have been most challenging / difficult for you? Why? </li></ul><ul><li>What kind of skills and competences do you need to develope / gain more? </li></ul><ul><li>What is your best achievement so far? </li></ul><ul><li>What have you learned from your previous employments? </li></ul>
  26. 26. ASSIGNMENT FOR OUR NEXT C&C MEETING <ul><li>” Taito-Ura” Self-Assessment Tool </li></ul><ul><li> </li></ul>
  27. 27. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 3 Job seeking process Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  28. 28. GETTING READY FOR JOB SEEKING <ul><li>Where can I find a suitable job? </li></ul><ul><ul><li>What kind of skills and know-how employer wants? </li></ul></ul><ul><li>What can you offer for the employer? </li></ul><ul><ul><li>Where are you good at? </li></ul></ul><ul><li>How will you contact the employer? </li></ul>
  29. 29. JOB SEEKING PROCESS Interview Goal achieved?? Contacting employers Set your goals! Make your action plan! Seeking information about employers and open positions Applications Selection What can you do? What do you want to do? Phone calls Career Services, University of Oulu
  30. 30. WHERE TO START – KNOWING YOURSELF <ul><li>What kind of work are you interested in? </li></ul><ul><li>What kind of work experience do you have? </li></ul><ul><li>What are you good at? </li></ul><ul><li>What are you interested in? </li></ul><ul><li>What skills have you got? </li></ul><ul><li>What are your career goals? </li></ul><ul><li>What skills and experience do you need to achieve them? </li></ul>This information you’ll need in your application
  31. 31. JOBS TO APPLY FOR… <ul><ul><li>Announced positions – public recruitment process </li></ul></ul><ul><ul><ul><li>Everyone can see, everyone can apply </li></ul></ul></ul><ul><ul><ul><li>Free competition </li></ul></ul></ul><ul><ul><ul><li>A lot of applications </li></ul></ul></ul><ul><ul><li>Open positions – hidden recruitment process </li></ul></ul><ul><ul><ul><li>Information is in ”inner circle” </li></ul></ul></ul><ul><ul><ul><li>Requires networking </li></ul></ul></ul><ul><ul><ul><li>Limited competition </li></ul></ul></ul><ul><ul><li>No open position, open application </li></ul></ul><ul><ul><ul><li>Applicant’s unprompted contact & shown interest </li></ul></ul></ul><ul><ul><ul><li>Limited or no competition </li></ul></ul></ul>
  32. 32. PUBLISHED POSITIONS VS. HIDDEN POSITIONS Published positions Hidden positions Anita Perttunen
  33. 33. MOST COMMON RECRUITING CHANNELS <ul><li>Internal recruitments </li></ul><ul><li>Personal contacts </li></ul><ul><li>Applicant unprompted, direct contact </li></ul><ul><li>Company’s web page </li></ul><ul><li>TE-office (employment office) </li></ul><ul><li>Directly from schools / universities </li></ul><ul><li>Advertising in newspapers / magazines </li></ul><ul><li>Recruiting agancies / consults </li></ul><ul><li>Commercial web-pages </li></ul><ul><li>Staffing services </li></ul><ul><li>Social media </li></ul>EK 2011 – Nostetta liiketoimintaan ihmisillä
  34. 34. WHERE TO FIND JOBS… <ul><li>Finnish employment office ( Employment and Economic Development Office) </li></ul><ul><ul><ul><li> -> paikkavahti </li></ul></ul></ul><ul><li>Aarresaari – Academic Career Services </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Company webpages (Yritys -> Työpaikat) </li></ul><ul><li>Sunday’s newspapers (Kaleva, Helsingin Sanomat) </li></ul><ul><li>Recruitment / staffing companies: Eilakaisla, Monster, JobBoard, VMP, Adecco, Barona, Manpower, Mercuri Urval, StaffPoint, Academic Work, Opteam, ElanIT, StudentWork </li></ul><ul><li>The announced traineeships, University of Oulu </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Personal networks (hidden positions) </li></ul>
  35. 35. … MORE JOB HUNTING / NETWORKING CHANNELS <ul><li>Social Media </li></ul><ul><ul><ul><li>LinkedIn </li></ul></ul></ul><ul><li>BusinessOulu – database of companies </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>City of Oulu </li></ul><ul><ul><ul><li>Villa Victor </li></ul></ul></ul><ul><ul><ul><li>Info for expatriates moving to Oulu </li></ul></ul></ul><ul><ul><ul><li>Friendship house </li></ul></ul></ul><ul><ul><ul><li>The House for Girls in Oulu </li></ul></ul></ul><ul><ul><ul><li>Homelike Oulu </li></ul></ul></ul><ul><ul><ul><li>Associations / organizations of citizens in Oulu area </li></ul></ul></ul><ul><li>General information about Finland & how to look for work </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><ul><li> </li></ul></ul></ul>
  36. 36. HOW TO FIND THE HIDDEN JOBS? <ul><li>Personal networking </li></ul><ul><ul><li>Family, friends, previous employers, teachers, professors, study pals, acquaintances from hobbies, voluntary activities etc </li></ul></ul><ul><li>Active monitoring of working life </li></ul><ul><ul><li>Keep your eyes open! </li></ul></ul><ul><li>Open applications </li></ul><ul><ul><li>Application and personal contact </li></ul></ul><ul><ul><li>Sell your competence! Prepare your ”lift talk”! </li></ul></ul>
  37. 37. EXERCISE 3.1 PERSONAL NETWORKS IN JOB SEEKING The exercise is found on SlideShare; (C&C Exercise Package)
  38. 38. MAIN PRINCIPLES FOR JOB SEEKING <ul><li>Be active and creative in your job search </li></ul><ul><li>Let people know that you are looking for work </li></ul><ul><li>Show interest in the job you are seeking </li></ul><ul><li>Job seeking is a full-time job, it requires time and energy </li></ul><ul><li>Application periods can be very short, so you need to react quickly </li></ul><ul><li>Fill up several applications </li></ul><ul><li>Make two plans, A and B: </li></ul><ul><ul><li>Seek jobs that you are really interested in (realistic daydreams) </li></ul></ul><ul><ul><li>Seek jobs from companies / organizations that have recruited students / graduates from your field / study program </li></ul></ul>
  39. 39. SOME FINNISH CUSTOMS IN WORKING LIFE <ul><li>Employers are used to applicants contacting them directly </li></ul><ul><li>Don’t be shy – be active! </li></ul><ul><li>Networking is the key </li></ul><ul><li>Punctuality is extremely important – be on time, always! </li></ul>
  40. 40. EXERCISE 3.2 ELEVATOR SPEECH <ul><ul><li>What would you say, if you met a person who could lead you to your dream job and had only 30 seconds to state your case? </li></ul></ul><ul><ul><li>Prepare to describe briefly: </li></ul></ul><ul><ul><ul><li>Who are you? </li></ul></ul></ul><ul><ul><ul><li>What are you looking for? (What kind of industry and organization are you interested in? What kind of work would inspire you the most?) </li></ul></ul></ul><ul><ul><ul><li>What do you offer? (What are the main contributions you can make? What kind of competence, experience and achievements do you have that make you stand out from all the other candidates?) </li></ul></ul></ul><ul><ul><li>Everyone presents his / her own elevator speech to others </li></ul></ul>
  41. 41. ASSIGNMENT FOR OUR NEXT C&C MEETING <ul><li>Find an open position from newspaper or internet, that really interests you. </li></ul><ul><li>Bring the printed job announcement with you to our next session. </li></ul>
  42. 42. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 4 Application documents & interviews Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  43. 43. JOB SEEKING PROCESS Interview Goal achieved?? Contacting employers Set your goals! Make your action plan! Seeking information about employers and open positions Applications Selection What can you do? What do you want to do? Phone calls Career Services, University of Oulu
  44. 44. APPLICATION DOCUMENTS (APPLICATION & CV) <ul><li>” Style” </li></ul><ul><ul><li>Speaks about applicant’s attitude and motives </li></ul></ul><ul><ul><li>Concers both application documents (layout) and applicant’s behaviour and dressing up (appearance) in an interview situation </li></ul></ul><ul><li>Content </li></ul><ul><ul><li>Applicant’s expertise and competence </li></ul></ul><ul><ul><li>Employer gets the information he/she needs to support selection process and decision making </li></ul></ul><ul><ul><li>Readability and clear structure helps them to find the accurate information </li></ul></ul><ul><ul><li>Correct grammar and linguistic form, no misspellings </li></ul></ul>
  46. 46. APPLICATION MAKES THE FIRST IMPRESSION! <ul><li>Emphasize your skills and know-how related to certain job and its requirements </li></ul><ul><li>Highlight your personality </li></ul><ul><li>Tailor your application to fit into each position </li></ul><ul><li>Decribe the additional value you can bring for the job </li></ul><ul><li>Remember to be truthful </li></ul><ul><li>If the job announcement is in Finnish, make a application in Finnish (but only if you know Finnish!) </li></ul>
  47. 47. GOOD APPLICATION IS… <ul><li>… seemly and relavant </li></ul><ul><li>Think about what kind of picture you want the employer to get from you </li></ul><ul><li>Read the announcement carefully – what are they looking for? </li></ul><ul><li>Be honest and truthful, don’t ”over-sell” </li></ul><ul><li>Try to put yourself to employer’s position – why should they hire you? </li></ul><ul><li>… clear </li></ul><ul><li>Both outfit and content </li></ul><ul><li>” Normal” fonts, font size and margins </li></ul><ul><li>Pay attention to the logical order of content </li></ul><ul><li>… short </li></ul><ul><li>Concentrate on key issues </li></ul><ul><li>Don’t send copies of testimonial, diplomas etc. unless asked </li></ul><ul><li>Max 1 page </li></ul>
  48. 48. GOOD APPLICATION IS… <ul><li>… personal </li></ul><ul><li>Keep your own personal style </li></ul><ul><li>If your style does not fit the company’s culture, maybe you do not fit either… </li></ul><ul><li>Avoid standard applications and used phrases – show that you have paid attention to this particular application </li></ul><ul><li>Humour is allowed, but be careful with it </li></ul><ul><li>… giving the employer answer WHY </li></ul><ul><li>Speaking about motivation, why you want to be selected </li></ul><ul><li>What in your personality, skills and know-how fits the position and company </li></ul><ul><li>If you can show your enthusiasm – you have more chances to be picked from the mass of applicants </li></ul>
  50. 50. GOOD CV IS… <ul><ul><li>… clear - both layout and structure </li></ul></ul><ul><ul><li>… readable and well-defined </li></ul></ul><ul><ul><li>… not too long (max. 2 pages) </li></ul></ul><ul><ul><li>… updated (no old dates) </li></ul></ul><ul><ul><li>… tailored for applied position </li></ul></ul><ul><ul><li>* All the important information should be </li></ul></ul><ul><ul><li>easily found in the CV * </li></ul></ul>
  51. 51. CV MUST INCLUDE FOLLOWING INFORMATION <ul><li>Contact details </li></ul><ul><li>Title; Curriculum Vitae / CV / Resume </li></ul><ul><li>Personal details; Name, date and place of birth </li></ul><ul><li>Education; in reverse order </li></ul><ul><ul><li>Degree, educational institution and major </li></ul></ul><ul><ul><li>If degree not complited; stage of studies and estimated graduation time, if studies are in final straight </li></ul></ul><ul><ul><li>If your theses work is related to the applied job, describe the key elements of it </li></ul></ul><ul><ul><li>Studies abroad; dates and gained experience & know-how </li></ul></ul>
  52. 52. CV MUST INCLUDE… <ul><li>Work experience; in reverse order </li></ul><ul><ul><li>Employer, time, title. You might want to give key words for job description and responsibilities (if it’s relevant for the applied job). Make it compact! </li></ul></ul><ul><ul><li>If you have long work experience you may outline your experience under subtitles, which helps the employer to find the information he/she is interested in. For example customer service work, project work, office work… </li></ul></ul>
  53. 53. CV SHOULD INCLUDE FOLLOWING INFORMATION <ul><li>Other education; </li></ul><ul><ul><li>Supplementary education </li></ul></ul><ul><ul><li>Shorter courses </li></ul></ul><ul><ul><li>Mention at least those relevant for the applied job. </li></ul></ul><ul><li>Language skills; </li></ul><ul><ul><li>Languages and evaluation of your proficiency </li></ul></ul><ul><ul><li>Spoken vs. written </li></ul></ul><ul><ul><li>You may want to describe your level of language skills by giving examples. </li></ul></ul>
  54. 54. CV SHOULD INCLUDE… <ul><li>IT-skills </li></ul><ul><ul><li>Programs and operating systems you are familiar with </li></ul></ul><ul><ul><li>Especially special skills; programming </li></ul></ul><ul><ul><li>Estimated level of your skills </li></ul></ul><ul><ul><li>If it’s a IT position, the information must be detailed </li></ul></ul><ul><li>Research and publishing activities </li></ul><ul><li>Competence, know-how and strengths </li></ul><ul><li>Most significant achievements </li></ul>
  55. 55. CV COULD INCLUDE FOLLOWING INFORMATION <ul><li>Photo </li></ul><ul><li>Military / non-military service </li></ul><ul><li>Marital status / number of children </li></ul><ul><li>Positions of trust / organizational activities /voluntary work </li></ul><ul><ul><li>If your work history is short, you can emphasize skills and know-how gained in these kind of positions </li></ul></ul><ul><ul><li>Please note that positions of trust can also raise prejudice (e.g. political) </li></ul></ul><ul><li>Hobbies </li></ul><ul><ul><li>Gives a more personal touch of you </li></ul></ul><ul><ul><li>You may have gained special skills and competences needed in working life also in your hobbies </li></ul></ul><ul><ul><li>Pay attention to issues like ’what do your hobbies tell about you…’ </li></ul></ul>
  56. 56. CV COULD INCLUDE… <ul><li>Future goals </li></ul><ul><ul><li>Longer term goals for career </li></ul></ul><ul><ul><li>What kind of tasks you are interested in </li></ul></ul><ul><li>Referees / recommendations </li></ul><ul><ul><li>Persons who have promised to give further information about you </li></ul></ul><ul><ul><li>Give name, title, contact details and how this person is related to you </li></ul></ul><ul><ul><li>If you have not gained work experience related to your education, you can ask your professor, theses instructor, mentor etc. to give recommendations </li></ul></ul>
  57. 57. EXERCISE 4.1 VALUE GAME The exercise is found on SlideShare; (C&C Exercise Package)
  58. 58. CONTACTING THE EMPLOYER <ul><li>Think in advance what you want to ask . Don’t call just for calling, and don’t ask for information, which is found in job announcement or is otherwise useless. Short and punchy questions! </li></ul><ul><li>Remember to take notes about most important issues during the conversation (also name of the person you are speaking with) </li></ul><ul><li>Also note that the person you are speaking with might take notes </li></ul><ul><li>Be prepared to tell about yourself . Make a list of the things employer should know about your skills and know-how, and the things that might raise employer’s interest </li></ul><ul><li>Try to find out about things that are meaningful to you (how much travelling is required, who are you reporting to, number of subordinates if any etc.) </li></ul><ul><li>Avoid both excessive self-confidence and excessive humility </li></ul><ul><li>” Sell your competence” </li></ul>
  60. 60. GOALS OF THE INTERVIEW <ul><li>Changing information – both sides </li></ul><ul><li>Evaluation – both sides </li></ul><ul><li>How the person would adapt to the job/position/team/organization (suitability) </li></ul>
  61. 61. INTERVIEW TYPES <ul><li>Phone interview </li></ul><ul><li>Group interview </li></ul><ul><li>Individual interview </li></ul><ul><li>Work simulation </li></ul><ul><li>Aptitude tests </li></ul><ul><li>Combination of previous </li></ul>
  62. 62. PREPARING FOR THE INTERVIEW <ul><li>Get to know the employer </li></ul><ul><li>“ Why are you interested in us/our organization?” </li></ul><ul><li>Personal goals & motives </li></ul><ul><li>Your skills and competences </li></ul><ul><li>Try to predict what they’ll ask you and outline your answers </li></ul><ul><li>Give concrete examples of your skills and experiences </li></ul><ul><li>Try to approach negative things from positive aspects </li></ul><ul><li>Be consistent and logical </li></ul><ul><li>Prepare to ask questions </li></ul><ul><li>Be prepared to be asked about salary expectation </li></ul><ul><li>Forget all cliches </li></ul><ul><li>Be yourself! </li></ul>
  63. 63. HOW TO PREPARE… <ul><li>Sleep well beforehand </li></ul><ul><li>Not too much coffee before the interview… </li></ul><ul><li>Take your certificates with you (degree diplomas, testimonials, letters of reference) </li></ul><ul><li>Be on time!! </li></ul><ul><li>Dress appropriately (smart casual) </li></ul><ul><li>Close your mobile phone </li></ul><ul><li>Be positive </li></ul><ul><li>Relax </li></ul><ul><li>Remember that the interviewers are nervous too… </li></ul><ul><li>Don’t be too modest or too arrogant </li></ul><ul><li>Trust yourself! </li></ul>
  64. 64. TOP 10 – MOST COMMON QUESTIONS IN JOB INTERVIEWS <ul><li>Tell us about yourself </li></ul><ul><li>What do you know about our organization? </li></ul><ul><li>What are your strengths? </li></ul><ul><li>What about weaknesses? </li></ul><ul><li>What motivates you? </li></ul><ul><li>If everything goes as you have planned – where do you see yourself in 3 years? </li></ul><ul><li>What do you do in your free time? </li></ul><ul><li>Why are you interested in this post? </li></ul><ul><li>Why should we choose you? </li></ul><ul><li>Is there something you would like to ask from us? </li></ul>Career Services, University of Oulu
  65. 65. ACCORDING TO FINNISH LEGISLATION THEY SHOULD NOT ASK ABOUT... <ul><li>Religious beliefs and political conviction </li></ul><ul><li>Health, illnesses, disability </li></ul><ul><li>Family relations / family planning </li></ul><ul><li>Sexuality </li></ul><ul><li>Military /non-military service </li></ul><ul><li>Your ethnic backgroud </li></ul><ul><li>Only job related aspects should be asked </li></ul><ul><li>Things/questions that are not linked in that specific work should be arguable/justified </li></ul>
  66. 66. HOW THE INTERVIEW COULD PROCEED… <ul><li>Introductions (organization, interviewers) </li></ul><ul><li>Applicant’s background </li></ul><ul><li>Competency, ability (education, experience) </li></ul><ul><li>Motivation, expectations </li></ul><ul><li>Career/Professional goals </li></ul><ul><li>Characteristics: personal strengths, weaknesses, future plans </li></ul><ul><li>How the process will proceed… </li></ul><ul><li>Applicant’s questions </li></ul>
  67. 67. EXAMPLES: ”DO YOU HAVE SOMETHING TO ASK US…?” <ul><li>What kind of expectations do you have for the employee who will be selected? </li></ul><ul><li>How could a typical working day look like? </li></ul><ul><li>What are the most important tasks in this job? </li></ul><ul><li>What do you think would be the biggest challenges in the job? </li></ul><ul><li>What kind of possibilities is there for career progression and personal development? </li></ul><ul><li>How about employees’ possibilities to educate themself further? </li></ul><ul><li>How is the recruiting process going to continue after the interview? </li></ul><ul><li>What else…?? </li></ul>
  68. 68. HOW TO CONVINCE THE SELECTORS…? <ul><li>BE YOURSELF - don’t play any roles </li></ul><ul><li>Be honest </li></ul><ul><li>SHOW your interest and your motivation </li></ul><ul><li> Express your interest in the job and the company using information you gathered to prepare for the interview </li></ul><ul><li>BRING OUT your motives and your willingness to develope and learn </li></ul><ul><li>DON’T BE vague </li></ul><ul><li>REMEMBER THE BASICS: Be on time, behave well and be polite </li></ul><ul><li>And remember the eye-contact </li></ul><ul><li>… It’s ok to be nervous! </li></ul>
  69. 69. SOME OTHER THINGS… <ul><li>Speak positively of former employers and co-workers no matter why you left even if you were fired. </li></ul><ul><li>When discussing salary, be flexible - avoid naming a specific salary if not asked. If you're too high, you risk not getting the job. If you're too low, you undersell yourself. Answer questions on salary requirements with responses such as &quot;I'm interested in the job as a career opportunity so I'm negotiable on the starting salary&quot;. Negotiate, but don't sell yourself short. Check salary recommendation and salary level data (unions, interest groups, graduate surveys etc.) </li></ul><ul><li>Let the employer lead into conversations about benefits. Your focus on these items can be a &quot;turn off.&quot; But, don't be afraid to ask questions about things that you really need to know. </li></ul><ul><li>More: </li></ul>
  70. 70. ASSIGNMENT FOR OUR NEXT C&C MEETING <ul><li>Prepare an application and a CV for the job that you found for today’s session </li></ul><ul><li>Bring your application and CV with you to next session </li></ul>
  71. 71. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 5 Finnish work life today – features & requirements Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  72. 72. FINNISH WORK LIFE – HOW IS IT? <ul><li>Communication style: </li></ul><ul><ul><li>Communication style is formal. Finns do not engage in much small talk and prefer people to speak succinctly, not to discuss themselves or their interests, focusing primarily on work related issues. </li></ul></ul><ul><ul><li>Finns are limited communicators but very proficient in foreign languages – the fear of making mistakes limits their communication </li></ul></ul><ul><ul><li>Silence is golden in Finland; do not feel the need to fill every silence that occurs in a meeting. </li></ul></ul><ul><ul><li>Body language and feedback are limited and difficult to read. Do not be too disheartened if your presentation does not meet with the rapturous applause you had anticipated. </li></ul></ul><ul><ul><li>Don’t be overly enthusiastic about your proposals. It is necessary to look at the possible downsides before succumbing to optimism. Some would call it pessimism, but Finns think it as realism. </li></ul></ul><ul><ul><li>Finns are direct and prefer to get down to business quickly. They say what they think and expect you to do the same. </li></ul></ul><ul><ul><li>Maintain eye contact while speaking. </li></ul></ul><ul><li>Management style: </li></ul><ul><ul><li>Finns support a collaborative and participative management style. </li></ul></ul><ul><ul><li>Low hierarchy and little, if any, antagonism between grass root level and management. </li></ul></ul><ul><ul><li>Finns like to know exactly the perimeters of their responsibilities and will expect to be allowed to take the decisions which fall naturally within those perimeters. </li></ul></ul>
  73. 73. FINNISH WORK LIFE FEATURES… <ul><li>Decision making: </li></ul><ul><ul><li>“ Official” decisions tend to be taken in a collegiate style by a small group of senior managers. These major decision making processes can take a long time. </li></ul></ul><ul><ul><li>“ Smaller” decisions can be made quickly and implemented as swiftly. </li></ul></ul><ul><ul><li>Finns are very concerned with quality. </li></ul></ul><ul><li>Time management: </li></ul><ul><ul><li>Finland is a controlled-time culture, and adherence to schedules is important and expected. </li></ul></ul><ul><ul><li>In Finland missing a deadline is a sign of poor management and inefficiency, and will shake people’s confidence. </li></ul></ul><ul><ul><li>Punctuality is important! </li></ul></ul><ul><li>Meetings: </li></ul><ul><ul><li>Meetings can seem strange affairs to people not familiar with Finland or the Finns - long but quiet. </li></ul></ul><ul><ul><li>Meetings are well-structured, follow a pre-set agenda and are orderly with one person speaking at a time - often seeking permission to speak through the Chair. </li></ul></ul><ul><ul><li>People will be well prepared, as you are not expected to speak unless you have something concrete to contribute. </li></ul></ul><ul><ul><li>Finns tend less towards consensus than their Nordic cousins, expecting individuals to take responsibility </li></ul></ul>
  74. 74. FINNISH WORK LIFE FEATURES… <ul><li>Building relationships with co-workers: </li></ul><ul><ul><li>Relationship building often takes place outside the office: in a restaurant or the sauna. Never turn down an invitation to use the sauna, as it is an entrenched part of the Finnish culture and an important part of relationship building. There will be minimal, if any, small talk. </li></ul></ul><ul><li>Team work: </li></ul><ul><ul><li>Finns are more individualist than collectivist </li></ul></ul><ul><ul><li>But still comfortable working in teams </li></ul></ul><ul><ul><li>Finnish idea of team-working would tend to be that of a group of capable individuals being given the opportunity to complete well-defined tasks which, when put together, will enable the team to reach its goals. </li></ul></ul><ul><ul><li>Dress code: </li></ul></ul><ul><ul><ul><li>A wide variety of styles and levels of formality can be observed – observe how your colleagues dress </li></ul></ul></ul><ul><li>Other: </li></ul><ul><ul><li>Employees have been very loyal to employers with little job-hopping taking place (specially in smaller towns/villages). </li></ul></ul><ul><ul><li>The Finnish working culture is based on equality. </li></ul></ul><ul><ul><li>Women have historically played a major role in business life and women are found in the most senior positions in large Finnish companies. </li></ul></ul><ul><ul><li>Diligence, individuality and initiative are highly valued, together with strict observance of agreements and agreed schedules. </li></ul></ul>
  75. 75. EXERCISE 5.1 WORK CULTURE STAR The exercise is found on SlideShare; (C&C Exercise Package)
  77. 77. FINNISH WORK LIFE – TRADE UNIONS <ul><li>The main purpose of a trade union is to safeguard the benefits and rights of its members </li></ul><ul><li>Income development (salaries and transfer of income) </li></ul><ul><li>Employment security guarantees </li></ul><ul><li>Promotion of quality in working life </li></ul><ul><li>Possibility to join the trade union’s unemployment fund (earnings-related daily unemployment allowance ) </li></ul><ul><li>Trade union members pay a membership fee to the union </li></ul><ul><li>It is possible to join the union already when you are studying! </li></ul>
  78. 78. TRADE UNIONS <ul><li>SAK - The Central Organisation of Finnish Trade Unions </li></ul><ul><li>Akava - The Confederation of Unions for Professional and Managerial Staff in Finland </li></ul><ul><li>SEFE - The Finnish Association of Business School Graduates </li></ul><ul><li>TEK - Academic Engineers and Architects in Finland </li></ul><ul><li>Akava Special Branches </li></ul><ul><li>OAJ - Trade Union of Education in Finland,452376&_dad=portal&_schema=PORTAL </li></ul><ul><li>Find your union (in Finnish only) at </li></ul>
  79. 79. WHAT DO EMPLOYERS EXPECT FROM GRADUATES? <ul><li>Expertise </li></ul><ul><ul><li>Field specific theoretical knowledge (concepts, theories, knowledge) </li></ul></ul><ul><ul><li>Ability to apply theories </li></ul></ul><ul><ul><li>Knowledge of laws and regulations related to own field </li></ul></ul><ul><ul><li>Ability to analytical and systematic thinking </li></ul></ul><ul><ul><li>Ability to acquire information </li></ul></ul><ul><ul><li>Criticality for information sources </li></ul></ul><ul><ul><li>All-round education </li></ul></ul><ul><li>Social skills </li></ul><ul><ul><li>Group / team work skills </li></ul></ul><ul><ul><li>Interaction skills </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul><ul><li>General ”work skills” </li></ul><ul><ul><li>Organizing and coordinating skills </li></ul></ul><ul><ul><li>Project management skills </li></ul></ul><ul><ul><li>Problem-solving skills </li></ul></ul><ul><ul><li>Learning ability </li></ul></ul><ul><ul><li>Ability for creative thinking </li></ul></ul><ul><ul><li>Ability for independent working </li></ul></ul><ul><ul><li>Initiative </li></ul></ul><ul><ul><li>Managing skills </li></ul></ul><ul><ul><li>Flexibility and adaptability </li></ul></ul>Eric Carver
  80. 80. WHAT DO EMPLOYERS EXPECT FROM GRADUATES? <ul><li>Communication skills </li></ul><ul><ul><li>Written and oral communication skills </li></ul></ul><ul><ul><li>Negotiating skills </li></ul></ul><ul><ul><li>Public performing skills </li></ul></ul><ul><li>Technical skills </li></ul><ul><ul><li>ICT-skills </li></ul></ul><ul><ul><li>Computer / technical equipment skills </li></ul></ul><ul><li>International skills </li></ul><ul><ul><li>Communication skills with foreign languages </li></ul></ul><ul><ul><li>Special know-how of certain country / culture </li></ul></ul><ul><ul><li>International attitude / mindset </li></ul></ul><ul><ul><li>Multicultural skills </li></ul></ul><ul><li>Business and economical skills </li></ul><ul><ul><li>Understanding of economic and societal mechanisms and systems </li></ul></ul><ul><ul><li>Financial administration </li></ul></ul><ul><ul><li>Financial planning and follow-up </li></ul></ul><ul><ul><li>Customer service skills </li></ul></ul><ul><ul><li>Marketing and sales skills </li></ul></ul>Eric Carver
  81. 81. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 6 Competence profile / portfolio and occupational identity Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  83. 83. <ul><li>if CV is not enough… </li></ul><ul><ul><li>too formal </li></ul></ul><ul><ul><li>too limited </li></ul></ul><ul><ul><li>you wish to tell more about yourself </li></ul></ul><ul><li>… it is possible to create a portfolio </li></ul><ul><ul><li>your own, personal achievement folder </li></ul></ul><ul><ul><li>“ self-praise folder” </li></ul></ul><ul><ul><li>you can make your ’path’ towards your expertise visible to yourself – and to others </li></ul></ul>A WAY TO TELL WHAT YOU CAN - PORTFOLIO
  84. 84. WHAT IS A PORTFOLIO? <ul><li>Portfolio derived from Latin portare , ('to carry'/movable) and folium ('document'/artifact) </li></ul><ul><li>WIKIPEDIA: Portfolio literally means &quot;a case for carrying loose papers,&quot; (from Latin, the imperative of portare &quot;to carry&quot; and the plural of folium , meaning a 'a sheet for writing upon') </li></ul><ul><li>A type of “briefcase” </li></ul><ul><ul><li> </li></ul></ul>
  85. 85. WHAT IS A PORTFOLIO? <ul><li>a purposeful collection of artifacts that describe your progress (in your profession) </li></ul><ul><ul><li>works, samples, products, experiences, reflections </li></ul></ul><ul><li>chosen for a purpose </li></ul><ul><li>it documents your efforts, progress, achievements </li></ul><ul><li>the purpose is to show your personal know-how and expertise </li></ul>
  86. 86. WHAT IS A PORTFOLIO? <ul><li>A portfolio is a process as well as a product </li></ul><ul><li>As a process , it requires you to identify and reflect upon what motivates and satisfies you. You examine and present your interests, skills, values, needs, goals and strategies. Much of the power of your portfolio comes from this process </li></ul><ul><li>A (career) portfolio is also a product , a concrete collection which documents evidence of your work and learning history, your skills, interests, abilities, and feedback from others. </li></ul>
  87. 87. <ul><li>” The first and most significant act of portfolio preparation is the decision of the purposes for the portfolio” </li></ul>Helen Barrett
  88. 88. WHY PORTFOLIO? <ul><li>Creating a portfolio involves reflection, collection, selection, and making connections of </li></ul><ul><li>What you have done </li></ul><ul><li>How you have done it </li></ul><ul><li>What you have learnt </li></ul><ul><li>How you want to improve </li></ul><ul><li>Etc… … Helps you to realize your competences and skills  </li></ul>
  89. 89. PORTFOLIO TYPES FOR EXAMPLE <ul><li>Project portfolio </li></ul><ul><ul><li>to document the steps taken along the way to a finished product </li></ul></ul><ul><li>Achievement portfolio </li></ul><ul><ul><li>to document quality recent work to assess the level of achievement at a certain point in time </li></ul></ul><ul><li>Growth portfolio </li></ul><ul><ul><li>to show progress toward specific learning targets </li></ul></ul><ul><ul><li>documents increasing levels of achievement </li></ul></ul>
  90. 90. DIGITAL PORTFOLIO (E-PORTFOLIO) <ul><li>a portfolio that has been prepared for distribution online </li></ul><ul><li>differs from a traditional portfolio only in its form, not in its contents </li></ul><ul><li>digital portfolio, an electronic portfolio, ePortfolio , & a webfolio (if stored on the web) </li></ul><ul><li>work is not saved in a folder but to a computer hard-drive, a CD-ROM, somewhere on the web. </li></ul><ul><li>one EASY way to create an electronic portfolio: a blog </li></ul>
  91. 91. <ul><li>Remember to update your portfolio regularly. </li></ul><ul><li>  </li></ul><ul><li>Creating a portfolio is a reflective and on-going process. </li></ul><ul><li>Remember, your portfolio is never complete </li></ul><ul><li>- Your development process continues… </li></ul>
  92. 92. REMEMBER ALSO: YOUR WEB PERSONALITY/IDENTITY = ”YOUR OTHER CV” <ul><li>Think, how you present yourself in Facebook, Twitter, MySpace, YouTube… </li></ul><ul><li>How about your blogging …? </li></ul><ul><li>” Työnantajan parjaaminen Facebookissa on johtanut ainakin yhden PAMin edustaman työntekijän irtisanomiseen[…]” (Taloussanomat 27.10.09) </li></ul><ul><li>Roughly translated: Badmouthing your employer in Facebook has led to at least one sacking… </li></ul>
  93. 93. <ul><li>An important ”Career Channel” for </li></ul><ul><li>professional networking nowadays is </li></ul><ul><li>LinkedIn: </li></ul><ul><li> </li></ul><ul><li>A place to network and find open positions </li></ul><ul><ul><li>The most important recruiting channel for many companies </li></ul></ul><ul><li>Creating a personal profile is easy  and networking after that goes fast… </li></ul><ul><li>More information: </li></ul><ul><li>(Presentation by Tom Laine) </li></ul>
  94. 94. EXAMPLES OF E-PORTFOLIOS <ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>
  95. 95. AND IN FINNISH… <ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>
  96. 96. ENGLISH REFERENCES <ul><li> </li></ul><ul><li>Building a personal and career portfolio </li></ul><ul><li> </li></ul><ul><li> </li></ul>
  97. 97. EXERCISE 6.1 LETTER TO YOUR GRANDMOTHER <ul><li>Practicing to describe your skills… </li></ul><ul><li>Write a letter to your grandmother telling her; </li></ul><ul><ul><li>What do you study? </li></ul></ul><ul><ul><li>What have you learned in your studies? </li></ul></ul><ul><ul><li>What is the topic of your graduate thesis? </li></ul></ul><ul><ul><li>How would your dream job be like? </li></ul></ul><ul><ul><li>Remember to put it in an understandable way – tell things in a way that ”even your grandmother would understand it”! </li></ul></ul>
  98. 98. OCCUPATIONAL IDENTITY <ul><li>One’s understanding of him/herself as a professional actor </li></ul><ul><ul><li>Understanding of myself in relation to work </li></ul></ul><ul><ul><li>Understanding of myself in relation to occupation </li></ul></ul><ul><ul><li>What kind of professional / employee I want to become </li></ul></ul><ul><ul><li>What kind of values / ethical standards related to work are important for me </li></ul></ul><ul><li>Occupational identity is based on one’s life history, but it also includes future hopes and goals related to work life </li></ul><ul><li>Building one’s occupational identity starts already during studies, even it is mainly shaped in work life by acquiring methods, values and norms from work community </li></ul><ul><li>The process lasts throughout one’s whole career path </li></ul>Eteläpelto 2007
  99. 99. BUILDING MY OCCUPATIONAL IDENTITY <ul><li>How do I see myself as a professional? </li></ul><ul><li>What kind of professional do I want to be in the future? </li></ul><ul><li>What values and beliefs are guiding me on my path to become a professional? </li></ul><ul><li>What kind of expectations do I have for work life? </li></ul><ul><li>What kind of dreams and hopes do I have for work life? </li></ul><ul><li>“ Civilian identity” vs. work identity </li></ul>
  100. 100. EXPERTISE <ul><li>Nowadays being an expert is not all about personal/individual competences – expertise is seen more as collaboration and results gained in groups </li></ul><ul><li>Important skill in work life: being able to work in expert teams </li></ul><ul><ul><li>A successful team can achieve more than its’ members could have achieved individually </li></ul></ul><ul><li>Progressive problem-solving </li></ul><ul><li>Ongoing reflection </li></ul><ul><li>Interest towards new solutions, challenges and tasks </li></ul><ul><li>Motivation to learn more </li></ul><ul><li>Working at ’upper limits’, surpassing the limits, acquiring new knowledge and know-how </li></ul><ul><ul><li>Continuous development of competence </li></ul></ul><ul><ul><li>Creating new knowledge </li></ul></ul>
  101. 101. DIFFERENTATION OF ROUTINE EXPERTS AND ADAPTIVE EXPERTS <ul><li>’ Routine Experts’ </li></ul><ul><ul><li>Successful in familiar situations, problems and circumstances </li></ul></ul><ul><ul><li>Successful in similar routine tasks </li></ul></ul><ul><ul><li>No/little development of expertise and work </li></ul></ul><ul><li>’ Adaptive experts’ </li></ul><ul><ul><li>Successful in variable situations, problems and circumstances </li></ul></ul><ul><ul><li>More likely to be able to construct new knowledge as they solve problems </li></ul></ul><ul><ul><li>New problems handled and solved successfully </li></ul></ul><ul><ul><li>Development of expertise and work </li></ul></ul>
  102. 102. MORE ABOUT EXPERTISE… <ul><ul><li>Hatano G., & Inagaki, K. (1992). Desituating cognition through the construction of conceptual knowledge. In P. Light & G. Butterworth (Eds.), Context and Cognition: Ways of knowing and learning. (pp. 115-133). New York: Harvester. </li></ul></ul><ul><ul><li>Bereiter, C. & Scardamalia, M. (1993). Surpassing ourselves. An inquiry into the nature and implications of expertise. Chicago: Open Court Publishing Company. </li></ul></ul><ul><ul><li>Gruber, H., Palonen, T. Rehrl, M. & Lehtinen, E . (2007). Understanding the nature of expertise: Individual knowledge, social resources and cultural context. In H. Gruber & T. Palonen (Eds.), Learning in the workplace – new developments (pp. 227–250). Finnish Educational Research Association. Turku: Painosalama. </li></ul></ul>
  103. 103. INTERVIEW SIMULATIONS <ul><li>Instructions for job seeker: </li></ul><ul><ul><li>E-mail your revised application & CV to your interviewer by deadline </li></ul></ul><ul><ul><li>Remember to send also the job announcement for the position you are applying (if it’s not an open position, describe the imaginary position; company, title, responsibilities etc) </li></ul></ul><ul><ul><li>Bring all needed documents with you (certificates, testimonials, letters of reference) </li></ul></ul><ul><li>Instructions for interviewer: </li></ul><ul><ul><li>Prepare interview questions for your pair (see previous materials and use your imagination) </li></ul></ul><ul><ul><ul><li>Bring job seekers application documents with you </li></ul></ul></ul><ul><li>Instructions for both interviewer & job seeker: </li></ul><ul><ul><li>Be on time </li></ul></ul><ul><ul><li>Dress properly </li></ul></ul><ul><ul><li>Behave like it is a real interview! </li></ul></ul>
  104. 104. ASSIGNMENT FOR OUR NEXT C&C MEETING <ul><li>Getting ready for interview simulation; </li></ul><ul><li>Revise your application & CV </li></ul><ul><li>Send the application, CV and job announcement (or description of the job) to your interviewer </li></ul><ul><li>Prepare for the interview </li></ul><ul><li>Prepare interview questions for your pair </li></ul>
  105. 105. C & C CAREER & COMPETENCE CAREER COACHING GROUP Session 7 Interview simulations & personal action plan Milja Tuomaala & Tiina Hämäläinen, University of Oulu, VALOA-project
  106. 106. EXERCISE 7.1 INTERVIEW SIMULATION The exercise is found on SlideShare; (C&C Exercise Package)
  107. 107. DISCUSSION ABOUT INTERVIEWS <ul><li>What do you think about this kind of excercise? </li></ul><ul><li>Which things were good? </li></ul><ul><li>Which things did not quite work? </li></ul><ul><li>What did you learn from your role as a job seeker? </li></ul><ul><li>What did you learn from your role as an interviewer? </li></ul>
  108. 108. MY PERSONAL PROJECT – CAREER GOALS & ACTION PLAN FOR JOB SEEKING <ul><ul><li>Setting your career goals </li></ul></ul><ul><ul><li>Preparing a concrete action plan, which helps you to direct you actions towards set goals </li></ul></ul><ul><ul><li>You can book an individual appointment with tutors to discuss about your project… </li></ul></ul>
  109. 109. EXERCISE 7.2 MY PERSONAL PROJECT The exercise is found on SlideShare; (C&C Exercise Package)
  110. 110. THE END – FEEDBACK FOR GROUP ACTIVITIES <ul><li>Was this group helpful to you? </li></ul><ul><li>Was there some important issues that were not covered in the group? </li></ul><ul><li>What was the best thing about this group? </li></ul><ul><li>Feedback will also be collected also via anonymous feedback form – the link will be e-mailed to you… </li></ul>
  111. 111. THANK YOU!