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Steve Krug: A glimpse into the mind of a UX expert

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Steve Krug recently joined UserTesting to talk about the latest version of his book, Don’t Make Me Think, Revisited. While we were at it, we learned some pretty cool stuff about Steve that we wanted …

Steve Krug recently joined UserTesting to talk about the latest version of his book, Don’t Make Me Think, Revisited. While we were at it, we learned some pretty cool stuff about Steve that we wanted to share with you!

Listen to the full interview here: http://bit.ly/SteveKrugUserTestingInterview

Steve Krug is the author of Don’t Make Me Think and Rocket Surgery Made Easy. His books are based on the 20+ years he’s spent as a usability consultant for a wide variety of clients like Apple, Bloomberg.com, Lexus.com, NPR, and many others.

Published in: Technology, Business

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  • 1. A glimpse into the mind of Steve Krug Author of Don’t Make Me Think and Rocket Surgery Made Easy We did an interview with Steve Krug on the new release of his book Don’t Make Me Think. Here are some of the highlights.
  • 2. STEVE KRUG ON USABILITY ISSUES “…even though the technology changes really fast, the basic usability issues don’t change that fast.” Listen to the entire interview on-demand >>
  • 3. STEVE KRUG ON STAYING SILENT “You’ve got to just let the person do it on their own no matter how much every fiber of your being wants to give them a clue.” Listen to the entire interview on-demand >>
  • 4. STEVE KRUG ON MODERATED TESTING “The day before you do your moderated tests, have one or two people do an unmoderated [version], and you’ll learn a lot from that...to tweak how you’re going to do your moderated test.” Listen to the entire interview on-demand >>
  • 5. STEVE KRUG ON MAJOR WEB ISSUES “There’s always something you can do with those most serious problems to make them much less serious.” Listen to the entire interview on-demand >>
  • 6. STEVE KRUG ON GETTING TESTING BUY-IN “What I usually recommend is if people aren’t doing usability work where you are, do a skunkworks thing and put on a usability test…do a usability test of [your]competitors.” Listen to the entire interview on-demand >>
  • 7. STEVE KRUG ON MOBILE EXPERIENCES “…you can make whatever tradeoffs you want as long as you’re continually going in and making sure that you haven’t messed up the usability.” Listen to the entire interview on-demand >>
  • 8. STEVE KRUG ON HIS FAVORITE ANALOG EXPERIENCE “I have a two-for-three-dollar letter opener from Staples that I love.” Listen to the entire interview on-demand >>
  • 9. STEVE KRUG ON HP’S ONLINE HELP “I’ve always stuck with HP printers for one thing because they have fabulous online help. …It’s really thorough, it’s really well written, they have videos where you need videos.” Listen to the entire interview on-demand >>
  • 10. STEVE KRUG ON THE UXPA CONFERENCE “I always learn stuff and spend a lot of time thinking about stuff that I haven’t had time to think about otherwise.” Listen to the entire interview on-demand >>
  • 11. STEVE KRUG ON HOW MANY USERS TO TEST “…three users doing any given set of tasks, are going to reveal to you serious usability problems, unless your site is pretty mature.” Listen to the entire interview on-demand >>
  • 12. STEVE KRUG ON TRAVELING IN LONDON “If you go to London, go to Churchill’s War Room. Someone told me years ago this is the best museum you’ll ever go to, and it really is amazing. So I highly recommend that.” Listen to the entire interview on-demand >>
  • 13. www.usertesting.com