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A web for everyone: involving people with disabilities in UX research with Sarah Horton

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You know accessibility is important and try to follow accessibility guidelines. But how do unlabeled form fields affect user experience? What's the impact of opening a link in a new tab, or resetting …

You know accessibility is important and try to follow accessibility guidelines. But how do unlabeled form fields affect user experience? What's the impact of opening a link in a new tab, or resetting focus to a search input field? How can you learn the context for these guidelines and make designs that improve accessible user experience? By including people with disabilities in user research and usability testing.

In this webinar Sarah Horton covered:
• Ways to include people with disabilities in UX research
• Things to consider when doing usability testing with people with disabilities
• Accessible UX insights from our research activities

Published in: Technology

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  • 1. Connect with UserTesting Twitter: @UserTesting | Facebook.com/Usertestingcom Tweet with other attendees: #UTWebinar A Web for Everyone Involving People with Disabilities in UX Research presents Host: Darrell Benatar, CEO of UserTesting Sarah Horton Co-author of A Web for Everyone
  • 2. Topics • 10 Practical Insights from UX Research – Contextual Inquiry Interviews – Usability Studies • 10 Design Insights from UX Research
  • 3. 10 Practical Insights from UX Research
  • 4. Contextual Inquiry Interviews
  • 5. What they are • Observing users in their environment • Listening and asking questions • Audio recording and taking notes
  • 6. What they’re good for • Learning different ways people work • Understanding issues people encounter • Identifying opportunities for improvement
  • 7. How we use the results • Informing the audit test plan • Providing first-person perspective on issues • Presenting issues not identified in audit
  • 8. 1. Wear walking shoes and be ready to go to participants http://www.photos-public-domain.com
  • 9. 2. Offer your elbow as a guide for blind participants http://www.wikihow.com/Walk-With-a-Blind-Person
  • 10. 3. Take notes and have multiple modes for recording
  • 11. 4. Consider the full context for opportunities for improvement http://blueoutdoor.com
  • 12. Usability Studies
  • 13. What they are • Observing users working through tasks • Listening, guiding, and asking questions • Understanding the intent behind behaviors • Video recording and taking notes
  • 14. What they’re good for • Learning different ways people work • Identifying accessibility barriers • Identifying elements that impede success
  • 15. How we use the results • Identifying usability and accessibility issues • Providing first-person perspective on issues • Building awareness and understanding
  • 16. 5. Partner with advocacy and support organizations
  • 17. 6. Make sure participants have reliable transportation http://en.wikipedia.org/wiki/The_Ride_(MBTA)
  • 18. 7. Send documents in advance and bring a signature guide http://www.rentbyownerguide.com
  • 19. http://optelec.lowvision.com
  • 20. 8. Have a doggy bed available for service dogs http://www.dogsupplynetwork.com
  • 21. 9. Video recording provides the most accurate representation
  • 22. The fact that [company] is doing this exercise makes me optimistic for the future. I want to thank [company] for their willingness to even explore accessibility issues. 10. People appreciate efforts to improve accessibility
  • 23. 10 Design Insights from UX Research
  • 24. 1. Consistent control locations help non-visual touchscreen users
  • 25. Screenshot of train schedule
  • 26. 2. Complex tables are difficult to track when magnified
  • 27. 3. Print matters, too—printed versions should support large print
  • 28. 4. Critical information should not be on the right side of the screen
  • 29. Screenshot of focused dialog
  • 30. 5. Setting focus is disorienting when using screen magnification
  • 31. Screenshot of product page with overlay menu
  • 32. 6. Overlays can be difficult to distinguish when magnified
  • 33. 7. Text entry is more difficult than selecting from predefined values…
  • 34. …except on an iPhone with Siri
  • 35. 8. Swipe gestures don’t work consistently with VoiceOver
  • 36. Screenshot of page with colored panels
  • 37. 9. Layouts with grouped elements work well when magnified
  • 38. Screenshot of CNN page with elements loading
  • 39. 10. Slow loading pages impact accessibility, too
  • 40. Accessibility + User Experience = Accessible User Experience = A Web for Everyone
  • 41. @awebforeveryone
  • 42. paciellogroup.com @gradualclearing
  • 43. UserTesting Enterprise Accelerated learning + deep insights + your target audience db@usertesting.com